We Need a Citizen Maker Movement


Lorelei Kelly at the Huffington Post: “It was hard to miss the giant mechanical giraffe grazing on the White House lawn last week. For the first time ever, the President organized a Maker Faire–inviting entrepreneurs and inventors from across the USA to celebrate American ingenuity in the service of economic progress.
The maker movement is a California original. Think R2D2 serving margaritas to a jester with an LED news scroll. The #nationofmakers Twitter feed has dozens of examples of collaborative production, of making, sharing and learning.
But since this was the White House, I still had to ask myself, what would the maker movement be if the economy was not the starting point? What if it was about civics? What if makers decided to create a modern, hands-on democracy?
What is democracy anyway but a never ending remix of new prototypes? Last week’s White House Maker Faire heralded a new economic bonanza. This revolution’s poster child is 3-D printing– decentralized fabrication that is customized to meet local needs. On the government front, new design rules for democracy are already happening in communities, where civics and technology have generated a front line of maker cities.
But the distance between California’s tech capacity and DC does seem 3000 miles wide. The NSA’s over collection/surveillance problem and Healthcare.gov’s doomed rollout are part of the same system-wide capacity deficit. How do we close the gap between California’s revolution and our institutions?

  • In California, disruption is a business plan. In DC, it’s a national security threat.
  • In California, hackers are artists. In DC, they are often viewed as criminals.
  • In California, “cyber” is a dystopian science fiction word. In DC, cyber security is in a dozen oversight plans for Congress.
  • in California, individuals are encouraged to “fail forward.” In DC, risk-aversion is bipartisan.

Scaling big problems with local solutions is a maker specialty. Government policymaking needs this kind of help.
Here’s the issue our nation is facing: The inability of the non-military side of our public institutions to process complex problems. Today, this competence and especially the capacity to solve technical challenges often exist only in the private sector. If something is urgent and can’t be monetized, it becomes a national security problem. Which increasingly means that critical decision making that should be in the civilian remit instead migrates to the military. Look at our foreign policy. Good government is a counter terrorism strategy in Afghanistan. Decades of civilian inaction on climate change means that now Miami is referred to as a battle space in policy conversations.
This rhetoric reflects an understandable but unacceptable disconnect for any democracy.
To make matters more confusing, much of the technology in civics (like list building petitions) is suited for elections, not for governing. It is often antagonistic. The result? policy making looks like campaigning. We need some civic tinkering to generate governing technology that comes with relationships. Specifically, this means technology that includes many voices, but has identifiable channels for expertise that can sort complexity and that is not compromised by financial self-interest.
Today, sorting and filtering information is a huge challenge for participation systems around the world. Information now ranks up there with money and people as a lever of power. On the people front, the loud and often destructive individuals are showing up effectively. On the money front, our public institutions are at risk of becoming purely pay to play (wonks call this “transactional”).
Makers, ask yourselves, how can we turn big data into a political constituency for using real evidence–one that can compete with all the negative noise and money in the system? For starters, technologists out West must stop treating government like it’s a bad signal that can be automated out of existence. We are at a moment where our society requires an engineering mindset to develop modern, tech-savvy rules for democracy. We need civic makers….”

Big Data, Big Questions


Special Issue by the International Journal of Communication on Big Data, Big Questions:

Critiquing Big Data: Politics, Ethics, Epistemology | Special Section Introduction PDF
Kate Crawford, Mary L. Gray, Kate Miltner 10 pgs.
The Big Data Divide ABSTRACT PDF
Mark Andrejevic 17 pgs.
Metaphors of Big Data ABSTRACT PDF
Cornelius Puschmann, Jean Burgess 20 pgs.
Advertising, Big Data and the Clearance of the Public Realm: Marketers’ New Approaches to the Content Subsidy ABSTRACT PDF
Nick Couldry, Joseph Turow 17 pgs.
A Dozen Ways to Get Lost in Translation: Inherent Challenges in Large Scale Data Sets ABSTRACT PDF
Lawrence Busch 18 pgs.
Working Within a Black Box: Transparency in the Collection and Production of Big Twitter Data ABSTRACT PDF
Kevin Driscoll, Shawn Walker 20 pgs.
Living on Fumes: Digital Footprints, Data Fumes, and the Limitations of Spatial Big Data ABSTRACT PDF
Jim Thatcher 19 pgs.
This One Does Not Go Up To 11: The Quantified Self Movement as an Alternative Big Data Practice ABSTRACT PDF
Dawn Nafus, Jamie Sherman 11 pgs.
The Theory/Data Thing ABSTRACT PDF
Geoffrey C. Bowker 5 pgs.

Index: The Networked Public


The Living Library Index – inspired by the Harper’s Index – provides important statistics and highlights global trends in governance innovation. This installment focuses on the networked public and was originally published in 2014.

Global Overview

  • The proportion of global population who use the Internet in 2013: 38.8%, up 3 percentage points from 2012
  • Increase in average global broadband speeds from 2012 to 2013: 17%
  • Percent of internet users surveyed globally that access the internet at least once a day in 2012: 96
  • Hours spent online in 2012 each month across the globe: 35 billion
  • Country with the highest online population, as a percent of total population in 2012: United Kingdom (85%)
  • Country with the lowest online population, as a percent of total population in 2012: India (8%)
  • Trend with the highest growth rate in 2012: Location-based services (27%)
  • Years to reach 50 million users: telephone (75), radio (38), TV (13), internet (4)

Growth Rates in 2014

  • Rate at which the total number of Internet users is growing: less than 10% a year
  • Worldwide annual smartphone growth: 20%
  • Tablet growth: 52%
  • Mobile phone growth: 81%
  • Percentage of all mobile users who are now smartphone users: 30%
  • Amount of all web usage in 2013 accounted for by mobile: 14%
  • Amount of all web usage in 2014 accounted for by mobile: 25%
  • Percentage of money spent on mobile used for app purchases: 68%
  • Growth of BitCoin wallet between 2013 and 2014: 8 times increase
  • Number of listings on AirBnB in 2014: 550k, 83% growth year on year
  • How many buyers are on Alibaba in 2014: 231MM buyers, 44% growth year on year

Social Media

  • Number of Whatsapp messages on average sent per day: 50 billion
  • Number sent per day on Snapchat: 1.2 billion
  • How many restaurants are registered on GrubHub in 2014: 29,000
  • Amount the sale of digital songs fell in 2013: 6%
  • How much song streaming grew in 2013: 32%
  • Number of photos uploaded and shared every day on Flickr, Snapchat, Instagram, Facebook and Whatsapp combined in 2014: 1.8 billion
  • How many online adults in the U.S. use a social networking site of some kind: 73%
  • Those who use multiple social networking sites: 42%
  • Dominant social networking platform: Facebook, with 71% of online adults
  • Number of Facebook users in 2004, its founding year: 1 million
  • Number of monthly active users on Facebook in September 2013: 1.19 billion, an 18% increase year-over-year
  • How many Facebook users log in to the site daily: 63%
  • Instagram users who log into the service daily: 57%
  • Twitter users who are daily visitors: 46%
  • Number of photos uploaded to Facebook every minute: over 243,000, up 16% from 2012
  • How much of the global internet population is actively using Twitter every month: 21%
  • Number of tweets per minute: 350,000, up 250% from 2012
  • Fastest growing demographic on Twitter: 55-64 year age bracket, up 79% from 2012
  • Fastest growing demographic on Facebook: 45-54 year age bracket, up 46% from 2012
  • How many LinkedIn accounts are created every minute: 120, up 20% from 2012
  • The number of Google searches in 2013: 3.5 million, up 75% from 2012
  • Percent of internet users surveyed globally that use social media in 2012: 90
  • Percent of internet users surveyed globally that use social media daily: 60
  • Time spent social networking, the most popular online activity: 22%, followed by searches (21%), reading content (20%), and emails/communication (19%)
  • The average age at which a child acquires an online presence through their parents in 10 mostly Western countries: six months
  • Number of children in those countries who have a digital footprint by age 2: 81%
  • How many new American marriages between 2005-2012 began by meeting online, according to a nationally representative study: more than one-third 
  • How many of the world’s 505 leaders are on Twitter: 3/4
  • Combined Twitter followers: of 505 world leaders: 106 million
  • Combined Twitter followers of Justin Bieber, Katy Perry, and Lady Gaga: 122 million
  • How many times all Wikipedias are viewed per month: nearly 22 billion times
  • How many hits per second: more than 8,000 
  • English Wikipedia’s share of total page views: 47%
  • Number of articles in the English Wikipedia in December 2013: over 4,395,320 
  • Platform that reaches more U.S. adults between ages 18-34 than any cable network: YouTube
  • Number of unique users who visit YouTube each month: more than 1 billion
  • How many hours of video are watched on YouTube each month: over 6 billion, 50% more than 2012
  • Proportion of YouTube traffic that comes from outside the U.S.: 80%
  • Most common activity online, based on an analysis of over 10 million web users: social media
  • People on Twitter who recommend products in their tweets: 53%
  • People who trust online recommendations from people they know: 90%

Mobile and the Internet of Things

  • Number of global smartphone users in 2013: 1.5 billion
  • Number of global mobile phone users in 2013: over 5 billion
  • Percent of U.S. adults that have a cell phone in 2013: 91
  • Number of which are a smartphone: almost two thirds
  • Mobile Facebook users in March 2013: 751 million, 54% increase since 2012
  • Growth rate of global mobile traffic as a percentage of global internet traffic as of May 2013: 15%, up from .9% in 2009
  • How many smartphone owners ages 18–44 “keep their phone with them for all but two hours of their waking day”: 79%
  • Those who reach for their smartphone immediately upon waking up: 62%
  • Those who couldn’t recall a time their phone wasn’t within reach or in the same room: 1 in 4
  • Facebook users who access the service via a mobile device: 73.44%
  • Those who are “mobile only”: 189 million
  • Amount of YouTube’s global watch time that is on mobile devices: almost 40%
  • Number of objects connected globally in the “internet of things” in 2012: 8.7 billion
  • Number of connected objects so far in 2013: over 10 billion
  • Years from tablet introduction for tables to surpass desktop PC and notebook shipments: less than 3 (over 55 million global units shipped in 2013, vs. 45 million notebooks and 35 million desktop PCs)
  • Number of wearable devices estimated to have been shipped worldwide in 2011: 14 million
  • Projected number of wearable devices in 2016: between 39-171 million
  • How much of the wearable technology market is in the healthcare and medical sector in 2012: 35.1%
  • How many devices in the wearable tech market are fitness or activity trackers: 61%
  • The value of the global wearable technology market in 2012: $750 million
  • The forecasted value of the market in 2018: $5.8 billion
  • How many Americans are aware of wearable tech devices in 2013: 52%
  • Devices that have the highest level of awareness: wearable fitness trackers,
  • Level of awareness for wearable fitness trackers amongst American consumers: 1 in 3 consumers
  • Value of digital fitness category in 2013: $330 million
  • How many American consumers surveyed are aware of smart glasses: 29%
  • Smart watch awareness amongst those surveyed: 36%

Access

  • How much of the developed world has mobile broadband subscriptions in 2013: 3/4
  • How much of the developing world has broadband subscription in 2013: 1/5
  • Percent of U.S. adults that had a laptop in 2012: 57
  • How many American adults did not use the internet at home, at work, or via mobile device in 2013: one in five
  • Amount President Obama initiated spending in 2009 in an effort to expand access: $7 billion
  • Number of Americans potentially shut off from jobs, government services, health care and education, among other opportunities due to digital inequality: 60 million
  • American adults with a high-speed broadband connection at home as of May 2013: 7 out of 10
  • Americans aged 18-29 vs. 65+ with a high-speed broadband connection at home as of May 2013: 80% vs. 43
  • American adults with college education (or more) vs. adults with no high school diploma that have a high-speed broadband connection at home as of May 2013: 89% vs. 37%
  • Percent of U.S. adults with college education (or more) that use the internet in 2011: 94
  • Those with no high school diploma that used the internet in 2011: 43
  • Percent of white American households that used the internet in 2013: 67
  • Black American households that used the internet in 2013: 57
  • States with lowest internet use rates in 2013: Mississippi, Alabama and Arkansas
  • How many American households have only wireless telephones as of the second half of 2012: nearly two in five
  • States with the highest prevalence of wireless-only adults according to predictive modeling estimates: Idaho (52.3%), Mississippi (49.4%), Arkansas (49%)
  • Those with the lowest prevalence of wireless-only adults: New Jersey (19.4%), Connecticut (20.6%), Delaware (23.3%) and New York (23.5%)

Sources

Poetica


at TechnologyCrunch: “The ability to collaborate on the draft of a document is actually fiendishly tedious online. Many people might be used to Microsoft Word ‘Track Changes’ (ugh) despite the fact it looks awful and takes some getting used to. Nor does Google Docs really create a collaboration experience that mere mortals can get into. Step in Poetica, a brand new startup co-founded by Blaine Cook, formerly Twitter’s founding lead engineer.
Cook has now raised an angel round of funding for the London-based company which is hoping to change how teams create, share and edit work on the web, across any devices and mediums.
Poetica, which opens its doors to new signups today, is a browser-based editor and Chrome extension that portrays a more traditional view of text collaboration – in the same way you might see someone scribble on a piece of paper….
Cook says the goal is to “bring rich collaboration tools based on cutting-edge technology and design to everyone” who wants to communicate online. In other words, they are going for a fairly big play here. And he reckons he can do it from London, over the Valley, where he worked at Twitter: “London has an incredible community of brilliant software engineers and designers, and a growing and supportive investor base.”

Let's amplify California's collective intelligence


Gavin Newsom and Ken Goldberg at the SFGate: “Although the results of last week’s primary election are still being certified, we already know that voter turnout was among the lowest in California’s history. Pundits will rant about the “cynical electorate” and wag a finger at disengaged voters shirking their democratic duties, but we see the low turnout as a symptom of broader forces that affect how people and government interact.
The methods used to find out what citizens think and believe are limited to elections, opinion polls, surveys and focus groups. These methods may produce valuable information, but they are costly, infrequent and often conducted at the convenience of government or special interests.
We believe that new technology has the potential to increase public engagement by tapping the collective intelligence of Californians every day, not just on election day.
While most politicians already use e-mail and social media, these channels are easily dominated by extreme views and tend to regurgitate material from mass media outlets.
We’re exploring an alternative.
The California Report Card is a mobile-friendly web-based platform that streamlines and organizes public input for the benefit of policymakers and elected officials. The report card allows participants to assign letter grades to key issues and to suggest new ideas for consideration; public officials then can use that information to inform their decisions.
In an experimental version of the report card released earlier this year, residents from all 58 counties assigned more than 20,000 grades to the state of California and also suggested issues they feel deserve priority at the state level. As one participant noted: “This platform allows us to have our voices heard. The ability to review and grade what others suggest is important. It enables elected officials to hear directly how Californians feel.”
Initial data confirm that Californians approve of our state’s rollout of Obamacare, but are very concerned about the future of our schools and universities.
There was also a surprise. California Report Card suggestions for top state priorities revealed consistently strong interest and support for more attention to disaster preparedness. Issues related to this topic were graded as highly important by a broad cross section of participants across the state. In response, we’re testing new versions of the report card that can focus on topics related to wildfires and earthquakes.
The report card is part of an ongoing collaboration between the CITRIS Data and Democracy Initiative at UC Berkeley and the Office of the Lieutenant Governor to explore how technology can improve public communication and bring the government closer to the people. Our hunch is that engineering concepts can be adapted for public policy to rapidly identify real insights from constituents and resist gaming by special interests.
You don’t have to wait for the next election to have your voice heard by officials in Sacramento. The California Report Card is now accessible from cell phones, desktop and tablet computers. We encourage you to contribute your own ideas to amplify California’s collective intelligence. It’s easy, just click “participate” on this website: CaliforniaReportCard.org”

Crowdsourcing and social search


at Techcrunch: “When we think of the sharing economy, what often comes to mind are sites like Airbnb, Lyft, or Feastly — the platforms that allow us to meet people for a specific reason, whether that’s a place to stay, a ride, or a meal.
But what about sharing something much simpler than that, like answers to our questions about the world around us? Sharing knowledge with strangers can offer us insight into a place we are curious about or trying to navigate, and in a more personal, efficient way than using traditional web searches.
“Sharing an answer or response to question, that is true sharing. There’s no financial or monetary exchange based on that. It’s the true meaning of [the word],” said Maxime Leroy, co-founder and CEO of a new app called Enquire.
Enquire is a new question-and-answer app, but it is unlike others in the space. You don’t have to log in via Facebook or Twitter, use SMS messaging like on Quest, or upload an image like you do on Jelly. None of these apps have taken off yet, which could be good or bad for Enquire just entering the space.
With Enquire, simply log in with a username and password and it will unlock the neighborhood you are in (the app only works in San Francisco, New York, and Paris right now). There are lists of answers to other questions, or you can post your own. If 200 people in a city sign up, the app will become available to them, which is an effort to make sure there is a strong community to gather answers from.
Leroy, who recently made a documentary about the sharing economy, realized there was “one tool missing for local communities” in the space, and decided to create this app.
“We want to build a more local-based network, and empower and increase trust without having people share all their identity,” he said.
Different social channels look at search in different ways, but the trend is definitely moving to more social searching or location-based searching, according to according to Altimeter social media analyst Rebecca Lieb. Arguably, she said, Yelp, Groupon, and even Google Maps are vertical search engines. If you want to find a nearby restaurant, pharmacy, or deal, you look to these platforms.
However, she credits Aardvark as one of the first in the space, which was a social search engine founded in 2007 that used instant messaging and email to get answers from your existing contacts. Google bought the company in 2010. It shows the idea of crowdsourcing answers isn’t new, but the engines have become “appified,” she said.
“Now it’s geo-local specific,” she said. “We’re asking a lot more of those geo-local questions because of location-based immediacy [that we want].”
Think Seamless, with which you find the food nearby that most satisfies your appetite. Even Tinder and Grindr are social search engines, Lieb said. You want to meet up with the people that are closest to you, geographically….
His challenge is to offer rewards to incite people to sign up for the app. Eventually, Leroy would like to strengthen the networks and scale Enquire to cities and neighborhoods all over the world. Once that’s in place, people can start creating their own neighborhoods — around a school or workplace, where they hang out regularly — instead of using the existing constraints.
“I may be an expert in one area, and a newbie in another. I want to emphasize the activity and content from users to give them credit to other users and build that trust,” he said.
Usually, our first instinct is to open Yelp to find the best sushi restaurant or Google to search the closest concert venue, and it will probably stay that way for some time. But the idea that the opinions and insights of other human beings, even of strangers, is becoming much more valuable because of the internet is not far-fetched.
Admit it: haven’t you had a fleeting thought of starting a Kickstarter campaign for an idea? Looked for a cheaper place to stay on Airbnb than that hotel you normally book in New York? Or considered financing someone’s business idea across the world using Kiva? If so, then you’ve engaged in social search.
Suddenly, crowdsourcing answers for the things that pique your interest on your morning walk may not seem so strange after all.”

The Promise of a New Internet


Adrienne Lafrance in the Atlantic:People tend to talk about the Internet the way they talk about democracy—optimistically, and in terms that describe how it ought to be rather than how it actually is.

This idealism is what buoys much of the network neutrality debate, and yet many of what are considered to be the core issues at stake—like payment for tiered access, for instance—have already been decided. For years, Internet advocates have been asking what regulatory measures might help save the open, innovation-friendly Internet.
But increasingly, another question comes up: What if there were a technical solution instead of a regulatory one? What if the core architecture of how people connect could make an end run on the centralization of services that has come to define the modern net?
It’s a question that reflects some of the Internet’s deepest cultural values, and the idea that this network—this place where you are right now—should distribute power to people. In the post-NSA, post-Internet-access-oligopoly world, more and more people are thinking this way, and many of them are actually doing something about it.
Among them, there is a technology that’s become a kind of shorthand code for a whole set of beliefs about the future of the Internet: “mesh networking.” These words have become a way to say that you believe in a different, freer Internet.
*  *  *
Mesh networks promise the things we already expect but don’t always get from the Internet: they’re fast, reliable, and relatively inexpensive. But before we get into the particulars of what this alternate Internet might look like, a quick refresher on how the one we have works:
Your computer is connected to an Internet service provider like Comcast, which sends packets of your data (the binary stuff of emails, tweets, Facebook status updates, web addresses, etc.) back and forth across the network. The packets that move across the Internet encounter a series of checkpoints including routers and servers along the paths your data travels. You can’t control these paths or these checkpoints, so your data is subject to all kinds of security threats like hackers and snooping NSA agents.
So the idea behind mesh networking is to skip those checkpoints and cut out the middleman service provider whenever possible. This can work when each device in a network connects to the other devices, rather than each device connecting to the ISP.
It helps to visualize it. The image on the left shows a network built around a centralized hub, like the Internet as we know it. The image on the right is what a mesh network looks like:

Think of it this way: With a mesh network, each device is like a mini cell phone tower. So instead of having multiple devices rely on a single, centralized hub; multiple devices rely on one another. And with information ricocheting across the network more unpredictably between those devices, the network as a whole is harder to take out.
“You end up with a network that is much harder to disrupt,” said Stanislav Shalunov, co-founder of Open Garden, a startup that develops peer-to-peer and mesh networking apps. “There is no single point where you can unplug and expect that there will be a large impact.”
Plus, a mesh network forms itself based on an algorithm—which again reduces opportunities for disruption. “There is no human intervention involved, even from the users of the devices and certainly not from any administrative entity that needs to arrange the topology of this network or how people are connected or how the network is used,” Shalunov told me. “It is entirely up to the people participating and the software that runs this network to make everything work.”

Your regular old smartphone already has the power to connect to other smartphones without being hooked up to the Internet through a traditional carrier. All you need is the radio frequency of your phone’s bluetooth connection, and you can send and receive data over a mesh network from anyone in relatively close proximity—say, a person in the same neighborhood or office building. (Mesh networks can also be built around cheap wireless routers or roof antennae.)…
For now, there’s no nationwide device-to-device mesh network. So if you want to communicate with someone across the country,  someone—but not everyone—in the mesh network will need to be connected to the Internet through a traditional provider. That’s true locally, too, if you want the mesh network hooked up to the rest of the Internet. Mesh networks are more reliable in a crowd because devices can rely on one another—rather than each device trying to ping the same overburdened cell phone tower. “The important thing is we can use any of the Internet connections that anybody in that mesh network is connected to,” Shalunov said. “So maybe you are connected to AT&T and I am connected to Comcast and my phone is on Verizon and there is a Sprint subscriber nearby. If any of these will let the traffic through, all of it will get through.”
* * *
Mesh networks have been around, at least theoretically, for at least as long as the Internet has existed…”

Can social media make every civil servant an innovator?


Steve Kelman at FCW: “Innovation, particularly in government, can be very hard. Lots of signoffs, lots of naysayers. For many, it’s probably not worth the hassle.
Yet all sorts of examples are surfacing about ways civil servants, non-profits, startups and researchers have thought to use social media — or data mining of government information — to get information that can either help citizens directly or help agencies serve citizens. I want to call attention to examples that I’ve seen just in the past few weeks — partly to recognize the creative people who have come up with these ideas, but partly to make a point about the relationship between these ideas and the general issue of innovation in government. I think that these social media and data-driven experiments are often a much simpler way for civil servants to innovate than many of the changes we typically think of under the heading “innovation in government.” They open the possibility to make innovation in government an activity for the civil service masses.
One example that was reported in The New York Times was about a pilot project at the New York City Department of Health and Mental Hygiene to do rapid keyword searches with phrases such as “vomit” and “diarrhea” associated with 294,000 Yelp restaurant reviews in New York City. The city is using a software program developed at Columbia University. They have now expended the monitoring to occur daily, to get quick information on possible problems at specific restaurants or with specific kinds of food.
A second example, reported in BloombergBusinessWeek, involved — perhaps not surprisingly, given the publication — an Israeli startup called Treato that is applying a similar idea to ferretting out adverse drug reactions before they come in through FDA studies and other systems. The founders are cooperating with researchers at Harvard Medical School and FDA officials, among others. Their software looks through Twitter and Facebook, along with a large number of patient forum sites, to cull out from all the reports of illnesses the incidents that may well reflect an unusual presence of adverse drug reactions.
These examples are fascinating in themselves. But one thing that caught my eye about both is that each seems high on the creativity dimension and low on the need-to-overcome-bureaucracy dimension. Both ideas reflect new and improved ways to do what these organizations do anyway, which is gather information to help inform regulatory and health decisions by government. Neither requires any upheaval in an agency’s existing culture, or steps on somebody’s turf in any serious way. Introducing the changes doesn’t require major changes in an agency’s internal procedures. Compared to many innovations in government, these are easy ones to make happen. (They do all need some funds, however.)
What I hope is that the information woven into social media will unlock a new era of innovation inside government. The limits of innovation are much less determined by difficult-to-change bureaucratic processes and can be much more responsive to an individual civil servant’s creativity…”

Heteromation and its (dis)contents: The invisible division of labor between humans and machines


Paper by Hamid Ekbia and Bonnie Nardi in First Monday: “The division of labor between humans and computer systems has changed along both technical and human dimensions. Technically, there has been a shift from technologies of automation, the aim of which was to disallow human intervention at nearly all points in the system, to technologies of “heteromation” that push critical tasks to end users as indispensable mediators. As this has happened, the large population of human beings who have been driven out by the first type of technology are drawn back into the computational fold by the second type. Turning artificial intelligence on its head, one technology fills the gap created by the other, but with a vengeance that unsettles established mechanisms of reward, fulfillment, and compensation. In this fashion, replacement of human beings and their irrelevance to technological systems has given way to new “modes of engagement” with remarkable social, economic, and ethical implications. In this paper we provide a historical backdrop for heteromation and explore and explicate some of these displacements through analysis of a number of cases, including Mechanical Turk, the video games FoldIt and League of Legends, and social media.

Full Text: HTML

Why Governments Should Adopt a Digital Engagement Strategy


Lindsay Crudele at StateTech: “Government agencies increasingly value digital engagement as a way to transform a complaint-based relationship into one of positive, proactive constituent empowerment. An engaged community is a stronger one.
Creating a culture of participatory government, as we strive to do in Boston, requires a data-driven infrastructure supported by IT solutions. Data management and analytics solutions translate a huge stream of social media data, drive conversations and creative crowdsourcing, and support transparency.
More than 50 departments across Boston host public conversations using a multichannel, multidisciplinary portfolio of accounts. We integrate these using an enterprise digital engagement management tool that connects and organizes them to break down silos and boost collaboration. Moreover, the technology provides a lens into ways to expedite workflow and improve service delivery.

A Vital Link in Times of Need

Committed and creative daily engagement builds trusting collaboration that, in turn, is vital in an inevitable crisis. As we saw during the tragic events of the 2013 Boston Marathon bombings and recent major weather events, rapid response through digital media clarifies the situation, provides information about safety and manages constituent expectations.
Boston’s enterprise model supports coordinated external communication and organized monitoring, intake and response. This provides a superadmin with access to all accounts for governance and the ability to easily amplify central messaging across a range of cultivated communities. These communities will later serve in recovery efforts.
The conversations must be seeded by a keen, creative and data-driven content strategy. For an agency to determine the correct strategy for the organization and the community it serves, a growing crop of social analytics tools can provide efficient insight into performance factors: type of content, deployment schedule, sentiment, service-based response time and team performance, to name a few. For example, in February, the city of Boston learned that tweets from our mayor with video saw 300 percent higher engagement than those without.
These insights can inform resource deployment, eliminating guesswork to more directly reach constituents by their preferred methods. Being truly present in a conversation demonstrates care and awareness and builds trust. This increased positivity can be measured through sentiment analysis, including change over time, and should be monitored for fluctuation.
During a major event, engagement managers may see activity reach new peaks in volume. IT solutions can interpret Big Data and bring a large-scale digital conversation back into perspective, identifying public safety alerts and emerging trends, needs and community influencers who can be engaged as amplifying partners.

Running Strong One Year Later

Throughout the 2014 Boston Marathon, we used three monitoring tools to deliver smart alerts to key partners across the organization:
• An engagement management tool organized conversations for account performance and monitoring.
• A brand listening tool scanned for emerging trends across the city and uncovered related conversations.
• A location-based predictive tool identified early alerts to discover potential problems along the marathon route.
With the team and tools in place, policy-based training supports the sustained growth and operation of these conversation channels. A data-driven engagement strategy unearths all of our stories, where we, as public servants and neighbors, build better communities together….”