Article by Wayan Vota: “African countries are implementing a diverse range of e-Government services, aiming to improve service delivery, enhance efficiency, and promote transparency. For example, common e-Government services in African countries include:
- Online Government Portals: African countries are increasingly offering online services such as e-taxation, e-payment, and e-billing through online government portals, which allow citizens to access public services more efficiently and provide governments with prompt feedback on service quality.
- Digital Identity Initiatives: Many African countries are working on digital identity initiatives to improve service delivery, including the introduction of national IDs with biometric data components to generate documents and provide services automatically, reducing paperwork and enhancing efficiency.
- G2G, G2B, and G2C Activities: e-Government services to different groups, like Government-to-Government (G2G), Government-to-Business (G2B), and Government-to-Citizen (G2C) focuses on activities such as electoral processes, staff payroll payments, healthcare management systems, support for small businesses, and transparent procurement procedures…
Successful eGovernment initiatives in African countries have significantly improved government services and citizen engagement. These examples are part of a broader trend in Africa towards leveraging digital technologies to improve governance and public administration, with many countries making significant implementation progress…(More)”.