Stefaan Verhulst

Toward a Research Agenda on Opening Governance

Curated on May 7, 2015August 3, 2018 by Stefaan Verhulst

Members of the MacArthur Research Network on Opening Governance at Medium: “Society is confronted by a number of increasingly complex problems — inequality, climate change, access to affordable healthcare — that often seem intractable. Existing societal institutions, including government agencies, corporations and NGOs, have repeatedly proven themselves unable to tackle these problems in their current composition. Unsurprisingly, trust in existing institutions is at an all-time low.

At the same time, advances in technology and sciences offer a unique opportunity to redesign and reinvent our institutions. Increased access to data may radically transform how we identify problems and measure progress. Our capacity to connect with citizens could greatly increase the knowledge and expertise available to solve big public problems. We are witnessing, in effect, the birth of a new paradigm of governance — labeled “open governance” — where institutions share and leverage data, pursue collaborative problem-solving, and partner with citizens to make better decisions. All of these developments offer a potential solution to the crisis of trust and legitimacy confronting existing institutions.

But for the promise of open governance, we actually know very little about its true impact, and about the conditions and contingencies required for institutional innovation to really work. Even less is known about the capabilities that institutions must develop in order to be able to take advantage of new technologies and innovative practices. The lack of evidence is holding back positive change. It is limiting our ability to improve people’s lives.

The MacArthur Foundation Research Network on Opening Governance seeks to address these shortcomings. Convened and organized by the GovLab, and made possible by a three-year, $5 million grant from the John D. and Catherine T. MacArthur Foundation, the Network seeks to build an empirical foundation that will help us understand how democratic institutions are being (and should be) redesigned, and how this in turn influences governance. At its broadest level, the Network seeks to create a new science of institutional innovation.

In what follows, we outline a research agenda and a set of deliverables for the coming years that can deepen our understanding of “open governance.” More specifically the below seeks:

to frame and contextualize the areas of common focus among the members;
to guide the targeted advancement of Network activities;
to catalyze opportunities for further collaboration and knowledge exchange between Network members and those working in the field at large.

A core objective of the Network is to conduct research based on, and that has relevance for, real-world institutions. Any research that is solely undertaken in the lab, far from the actual happenings the Network seeks to influence and study, is deemed to be insufficient. As such, the Network is actively developing flexible, scalable methodologies to help analyze the impact of opening governance. In the spirit of interdisciplinarity and openness that defines the Network, these methodologies are being developed collaboratively with partners from diverse disciplines.

The below seeks to provide a framework for those outside the Network — including those who would not necessarily characterize their research as falling under the banner of opening governance — to undertake empirical, agile research into the redesign and innovation of governance processes and the solving of public problems….(More)”

Governing the smart city: a review of the literature on smart urban governance

Curated on May 7, 2015August 3, 2018 by Stefaan Verhulst

Review by Albert Meijer and Manuel Pedro Rodríguez Bolívar in International Review of Administrative Sciences: “Academic attention to smart cities and their governance is growing rapidly, but the fragmentation in approaches makes for a confusing debate. This article brings some structure to the debate by analyzing a corpus of 51 publications and mapping their variation. The analysis shows that publications differ in their emphasis on (1) smart technology, smart people or smart collaboration as the defining features of smart cities, (2) a transformative or incremental perspective on changes in urban governance, (3) better outcomes or a more open process as the legitimacy claim for smart city governance. We argue for a comprehensive perspective: smart city governance is about crafting new forms of human collaboration through the use of ICTs to obtain better outcomes and more open governance processes. Research into smart city governance could benefit from previous studies into success and failure factors for e-government and build upon sophisticated theories of socio-technical change. This article highlights that smart city governance is not a technological issue: we should study smart city governance as a complex process of institutional change and acknowledge the political nature of appealing visions of socio-technical governance….(More)”

Cops Increasingly Use Social Media to Connect, Crowdsource

Curated on May 7, 2015August 3, 2018 by Stefaan Verhulst

Sara E. Wilson at GovTech: “Law enforcement has long used public tip lines and missing persons bulletins to recruit citizens in helping solve crime and increasing public safety. Though the need for police departments to connect with their communities is nothing new, the array of technologies available to do so is growing all the time — as are the ways in which departments use those technologies.

In fact, 81 percent of law enforcement professionals use sites such as Facebook and Twitter on the job. And 25 percent use it daily.

Much of law enforcement is crowdsourced — Amber alerts are pushed to smartphones, seeking response from citizens; officers push wanted information and crime tips to users on Facebook and Twitter in the hopes they can help; and some departments create apps to streamline the information sharing.

Take the Johns Creek, Ga., Police Department, which has deployed a tool that allows additional citizen engagement and crowdsourcing…..Using a mobile app — the SunGard Public Sector P2C Converge app, which is branded specifically for Johns Creek PD as JCPD4Me — the department can more smoothly manage public safety announcements and other social media interactions….

Another tool cops use for communicating with citizens is Nixle, which lets agencies publish alerts, advisories, community information and traffic news. Citizens register for free and receive credible, neighborhood-level public safety information via text message and email in real time.

The Oakland, Calif., Police Department (OPD) uses the platform to engage with citizens — an April 17, 2015 post on Oakland PD’s Nixle Community feed informs readers that the department’s Special Victims Section, which is working to put an end to sex trafficking in the city, arrested five individuals for solicitation of prostitution. Since Jan. 1, 2015, OPD has arrested 70 individuals from 27 cities across the state for solicitation of prostitution.

Nixle allows two-way communication as well — the Tip Watch function allows anonymous tipsters to send information to Oakland PD in three ways (text, phone, Web). Now OPD can issue a passcode to tipsters for two-way, anonymous communication to help gather more information.

On the East Coast, the Peabody, Mass., Police Department has used the My Police Department (MyPD) app by WiredBlue, which lets citizens submit tips and feedback directly to the department, since its creation….

During the high-profile manhunt for the Boston Marathon bombers in 2013, the FBI asked the public for eyewitness photo and video evidence. The response from the public was so overwhelming that the server infrastructure couldn’t handle the massive inflow of data.

This large-scale crowdsourcing and data dilemma inspired a new product: the Los Angeles Sheriff’s Department’s Large Emergency Event Digital Information Repository (LEEDIR). Developed by CitizenGlobal Inc. and Amazon Web Services, LEEDIR pairs an app with cloud storage to help police use citizens’ smartphones as tools to gather and investigate evidence. Since its creation, the repository was used in Santa Barbara, Calif., in 2014 to investigate riots in Isla Vista.

Proponents of LEEDIR say the crowdsourcing system gives authorities a secure, central repository for the countless electronic tips that can come in during a crisis. Critics, however, claim that privacy issues come into play with this kind of policing. …(More)”

Delhi trials participatory budget initiative

Curated on May 6, 2015October 23, 2018 by Stefaan Verhulst

Medha Basu in FutureGov: “The Delhi government is running a participatory budget exercise to involve citizens in deciding priorities for the 2015 Budget.

The city government, which came into office in February, has set aside INR 5 million (US$78,598) for each neighbourhood and residents will decide what this money gets spent on.

The initiative, Janta Ka Budget (meaning ‘People’s Budget’), will be tested in 400 communities across the city, with the first one launched by Chief Minister Arvind Kejriwal last month.

….

Officials met with residents of the neighbourhood to hear what they would like to see improved in their area. Residents then voted in public meetings to decide the most popular ones.

Officials are expected to come up with cost estimates for the shortlisted projects within a week of the meeting and allocate money from the fund.

In the first session, the shortlisted projects were a library, dispensary, road repairs and CCTV cameras….(More)”

Quality of Public Administration – A Toolbox for Practitioners

Curated on May 6, 2015August 3, 2018 by Stefaan Verhulst

European Commission: “The quality of its institutions, both governmental and judicial, is a key determining factor for a country’s economic and societal well-being. Administrative capacity is increasingly recognised as a pre-requisite for delivering the EU’s treaty obligations and objectives, such as creating sustainable growth and jobs. The EU supports Member States’ administrations through the European Semester process and the European Structural and Investment Funds (ESIF). The Toolbox aims to support, guide and encourage those who want to build public administrations that will create prosperous, fair and resilient societies. It is intended as a reference and resource, not a prescription or a panacea, by signposting readers to existing EU policies and international practices, illustrated by almost 170 inspirational case studies.

This abridged version of the Toolbox (the full e-version will be published soon at http://ec.europa.eu/esf/toolbox) sets the scene for readers, lays out principles and values of good governance, summarises the seven thematic chapters (policy-making, ethics and anti-corruption, institutions, service delivery, business environment, justice systems and public finance management), and sets out some considerations for managing the ESIF’s thematic objective 11….(This publication is available in printed format in English)

Worldwide accessibility map is crowdsourced by users

Curated on May 6, 2015October 23, 2018 by Stefaan Verhulst

Springwise: “There are a growing number of apps such as Handimap and Blue Badge Style which offer city guides for users in wheelchairs — informing them which venues are accessible and which do not have disabled facilities. AXS Map does the same, but utilizes crowdsourced information to cover a much wider range of places and venues.

AXS Map is a free app, hailing from Canada, which aims to make the world a more accessible place for those with mobility problems. Users can access the platform via smartphone or desktop: they can browse any given area for accessible restaurants, shops, public restrooms or anything else via the searchable map. The database is made up of crowdsourced reviews submitted by the users themselves and includes ratings and information about entryways and restrooms.

The organization also host Mapathons, which aim to get new communities in towns and cities which are not yet covered involved: participants are encouraged to form teams and compete to see who can rate the most venues in a given area. Mapathons have taken place all over the USA and there are upcoming events in New York and Istanbul. Where should the AXS Mappers head next?” (More: AXS Map)

Service Innovation Handbook

Curated on May 6, 2015August 3, 2018 by Stefaan Verhulst

Book Description: “Intrigued by terms such as design thinking, service design and experience design? Lucy Kimbell’s Service Innovation Handbook brings together the latest academic research, and leading examples of innovative service organizations and the consultancies they work with, to outline what is involved in designing innovative services.

This book provides a language and practical concepts to help readers start brining these approaches into their own organizations. It’s aimed at people studying or working in contexts trying to tackle complex challenges through service innovation, who might come from backgrounds in design, user research, IT, management, policy or entrepreneurship.

Organized in eight chapters, Service Innovation Handbook includes 15 practical tools to stimulate creative approaches at the early stages of designing innovative services and 16 cases describing how different organizations have designed services.

Examples come from big firms such as Google, Microsoft, Barclays and Capita as well as start-ups, small businesses, social innovation and policy contexts. Examples include Airbnb, the Danish prison and probation service, Kaiser Permanente, churn in mobile phone customers, voter registration, high end car servicing and the Frugal Digital initiative. Each chapter combines academic research from several fields to help readers make sense of why organizations design innovative services, and what is involved in doing this.

The book helps readers understand how designing innovative services is distinct from other kinds of innovation and designing. It also outlines the key activities they can undertake at an early stage of an innovation process that support collective action when ambiguity is high, the impact of changes is significant and investment is low.

Illustrated and designed by Andrew Boag, the book makes complex ideas accessible, making it a practical resource for managers, designers, technologists and entrepreneurs….(More)“

A new approach to measuring the impact of open data

Curated on May 6, 2015August 15, 2018 by Stefaan Verhulst

Júlia Keserű at SunLight Foundation: “Strong evidence on the long-term impact of open data initiatives is incredibly scarce. The lack of compelling proof is partly due to the relative novelty of the open government field, but also to the inherent difficulties in measuring good governance and social change. We know that much of the impact of policy advocacy, for instance, occurs even before a new law or policy is introduced, and is thus incredibly difficult to evaluate. At the same time, it is also very hard to detect the causality between a direct change in the legal environment and the specific activities of a policy advocacy group. Attribution is equally challenging when it comes to assessing behavioral changes – who gets to take credit for increased political engagement and greater participation in democratic processes?

Open government projects tend to operate in an environment where the contribution of other stakeholders and initiatives is essential to achieving sustainable change, making it even more difficult to show the causality between a project’s activities and the impact it strives to achieve. Therefore, these initiatives cannot be described through simple “cause and effect” relationships, as they mostly achieve changes through their contribution to outcomes produced by a complex ecosystem of stakeholders — including journalists, think tanks, civil society organizations, public officials and many more — making it even more challenging to measure their direct impact.

We at the Sunlight Foundation wanted to tackle some of the methodological challenges of the field through building an evidence base that can empower further generalizations and advocacy efforts, as well as developing a methodological framework to unpack theories of change and to evaluate the impact of open data and digital transparency initiatives. A few weeks ago, we presented our research at the Cartagena Data Festival, and today we are happy to launch the first edition of our paper, which you can read below or on Scribd.

The outputs of this research include:

A searchable repository of more than 100 examples on the outputs, outcomes and impacts of open data and digital technology projects;
Three distinctive theories of change for open data and digital transparency initiatives from the Global South;
A methodological framework to help develop more robust indicators of social and political change for the ecosystem of open data initiatives, by applying and revising the Outcome Mapping approach of IDRC to the field…(You can read the study at :The Social Impact of Open Data by juliakeseru)

Nepal Aid Workers Helped by Drones, Crowdsourcing

Curated on May 6, 2015August 3, 2018 by Stefaan Verhulst

Shirley Wang et al in the Wall Street Journal: “….It is too early to gauge the exact impact of the technology in Nepal relief efforts, which have just begun amid chaos on the ground. Aid organizations have reported hospitals are overstretched, a shortage of capacity at Katmandu’s airport is crippling aid distribution and damaged roads and the mountainous country’s difficult terrain make reaching villages difficult.

Still, technology is playing an increasing role in the global response to humanitarian crises. Within hours of Saturday’s 7.8-magnitude temblor, U.S. giants such as Google Inc. and Facebook Inc. were offering their networks for use in verifying survivors and helping worried friends and relatives locate their loved ones.

Advances in online mapping—long used to calculate distances and plot driving routes—and the ability of camera-equipped drones are playing an increasingly important role in coordinating emergency responses at ground zero of any disaster.

A community of nonprofit groups uses satellite images, private images and open-source mapping technology to remap areas affected by the earthquake. They mark damaged buildings and roads so rescuers can identify the worst-hit areas and assess how accessible different areas are. The technology complements more traditional intelligence from aircraft.

Such crowdsourced real-time mapping technologies were first used in the 2010 Haiti earthquake, according to Chris Grundy, a professor in Geographical Information Systems at the London School of Hygiene and Tropical Medicine. The technology “has been advancing a little bit every time [every situation where it is used] as we start to see what works,” said Prof. Grundy.

The American Red Cross supplied its relief team on the Wednesday night flight to Nepal from Washington, D.C. with 50 digital maps and an inch-thick pile of paper maps that help identify where the needs are. The charity has a mapping project with the British Red Cross, Doctors Without Borders and the Humanitarian OpenStreetMap Team, a crowdsourced data-sharing group.

Almost a week after the Nepal earthquake, two more people have been pulled from the rubble in Katmandu by teams of international rescuers. But hope for finding more survivors is waning. Photo: Sean McLain/The Wall Street Journal.

Mapping efforts have grown substantially since Haiti, according to Dale Kunce, head of the geographic information systems team at the American Red Cross. In the two months after the Haiti temblor, 600 mapping contributors made 1.5 million edits, while in the first 48 hours after the Nepal earthquake, 2,000 mappers had already made three million edits, Mr. Kunce said.

Some 3,400 volunteers from around the world are now inspecting images of Nepal online to identify road networks and conditions, to assess the extent of damage and pinpoint open spaces where displaced persons tend to congregate, according to Nama Budhathoki, executive director of a nonprofit technology company called Katmandu Living Labs.

His group is operating from a cramped but largely undamaged meeting room in a central-Katmandu office building to help coordinate the global effort of various mapping organizations with the needs of agencies like Doctors Without Borders and the international Red Cross community.

In recent days the Nepal Red Cross and Nepalese army have requested and been supplied with updated maps of severely damaged districts, said Dr. Budhathoki….(More)”