Crowdsourcing Initiatives in City Management: The Perspective of Polish Local Governments

Paper by Ewa Glińska, Halina Kiryluk and Karolina Ilczuk: “The past decade has seen a rise in the significance of the Internet facilitating the communication between local governments and local stakeholders. A growing role in this dialog has been played by crowdsourcing. The paper aims to identify areas, forms, and tools for the implementation of crowdsourcing in managing cities in Poland as well as the assessment of benefits provided by the use of crowdsourcing initiatives by representatives of municipal governments. The article utilized a quantitative study method of the survey realized on a sample of 176 city governments from Poland. Conducted studies have shown that crowdsourcing initiatives of cities concern such areas as culture, city image, spatial management, environmental protection, security, recreation and tourism as well as relations between entrepreneurs and city hall, transport and innovations. Forms of stakeholder engagement via crowdsourcing involve civic budgets, “voting/polls/surveys and interviews” as well as “debate/discussion/meeting, workshop, postulates and comments”. The larger the city the more often its representatives employ the forms of crowdsourcing listed above. Local governments most frequently carry out crowdsourcing initiatives by utilizing cities’ official web pages, social media, and special platforms dedicated to public consultations. The larger the city the greater the value placed on the utility of crowdsourcing…(More)”.