Design in public and social innovation

New paper by Geoff Mulgan (Nesta): “What’s going right and what’s going wrong? Is design a key to more efficient and effective public services, or a costly luxury, good for conferences and consultants but not for the public?
This paper looks at the elements of the design method; the strengths of current models; some of their weaknesses and the common criticisms made of them; and what might be the way forward.


  • Strengths of the design method in social innovation and public service
  • Social design tools table
  • Weaknesses of design projects and methods
  • The challenge
  • Design in the context of innovation”