DesignGov (AU): “Can you really understand a problem if you have no experience with it? And can you really fix a problem if you don’t understand it?
The public sector plays a key role in the business environment, and sometimes that includes the generation and the resolution of problems faced by businesses. Our research as part of the business and government interactions project suggests that when businesses face issues that relate to multiple government agencies and/or multiple jurisdictions, it can be difficult for them to convey their experience. A problem that is very real for them can seem distributed and minor to the parts of the public sector that are connected with it. It is also difficult for public servants to get across the ‘whole’ of the problem and what can be done about it, when the solution may require coordination across agencies and where it may be hard to prioritise competing issues.
Through the ‘Fix-It Squads’ concept, we’re investigating how problem resolution processes might be improved:
- To give public servants the opportunity to become immersed in the problem at hand and to share in the lived experience of it
- To give businesses the opportunity to explain and show the problem as they experience it, rather than in the terms of public sector agencies (who might be contributing to the problem).
We are seeking your help and participation in prototyping. This post gives a quick overview of the ‘Fix-It Squads’ concept, asks for your help with the prototyping, and provides an expanded explanation of what Fix-It Squads might involve and why something like them are needed (in addition to the description provided in the Lost in Translation report and the associated prototyping prospectus).