international

Nine Lessons for Bridging the Gap between Cities and Citizens

Curated on October 31, 2014May 29, 2019 by Stefaan Verhulst

Soren Gigler at the Worldbank Blog: “…Moving towards a citizen-centered model of government is critical for achieving better results.
But what does this mean in praxis? What are some of the bottlenecks and pitfalls of such an approach?
Here are nine lessons learned from our work on Open Government and Citizen Engagement programs around the world.

Open Government is more than just making Government more open and transparent. It is about rebalancing the “governance” and power structure between government institutions, civil society, the private sector and citizens.
Openness and accountability of government is the basis for building a relationship of trust for effective civic participation. It can fundamentally alter the relationship between government and citizens.
Open Government programs are not effective if they are not embedded into a much broader institutional and cultural changes within government and fully integrated into the governments overall economic and social development goals.
New technologies can be powerful enablers to strengthen existing transparency and social accountability mechanisms that empower citizens and traditionally excluded groups. Technologies by themselves, however, are not transformational; they need to be closely embedded into the different local socio-political context and amplify existing social accountability and governance processes.
Enhancing the capabilities of the urban poor, youth and minorities to engage in policy debates is equally important as strengthening the capacity of government institutions to effectively respond to citizen engagement.
Effective Open Government programs not only enhance the openness and responsiveness of governments however also fosters the inclusiveness of institutions.
It’s critical to recognize that Open Government initiatives are not just about learning how to better listen to citizens. It’s also about how to become more responsive to them and their expressed needs.
Civil society plays a central role in enhancing government accountability. They can form effective bridges between government and citizens. Improved government openness does not translate automatically into the effective uses of information by citizens. CSOs are critical ‘infomediaries’ that can strengthen the capabilities of poor communities to better access information, evaluate and act upon the provided information.
A genuine process of political and institutional reforms can grow out of an effective alliance between reform-minded policymakers, civil society and private sector leaders. Thus, open governance reforms need to be driven by the local socio-economic, political and cultural context….”

Ebola and big data: Call for help

Curated on October 26, 2014August 3, 2018 by Stefaan Verhulst

The Economist: “WITH at least 4,500 people dead, public-health authorities in west Africa and worldwide are struggling to contain Ebola. Borders have been closed, air passengers screened, schools suspended. But a promising tool for epidemiologists lies unused: mobile-phone data.
When people make mobile-phone calls, the network generates a call data record (CDR) containing such information as the phone numbers of the caller and receiver, the time of the call and the tower that handled it—which gives a rough indication of the device’s location. This information provides researchers with an insight into mobility patterns. Indeed phone companies use these data to decide where to build base stations and thus improve their networks, and city planners use them to identify places to extend public transport.
But perhaps the most exciting use of CDRs is in the field of epidemiology. Until recently the standard way to model the spread of a disease relied on extrapolating trends from census data and surveys. CDRs, by contrast, are empirical, immediate and updated in real time. You do not have to guess where people will flee to or move. Researchers have used them to map malaria outbreaks in Kenya and Namibia and to monitor the public response to government health warnings during Mexico’s swine-flu epidemic in 2009. Models of population movements during a cholera outbreak in Haiti following the earthquake in 2010 used CDRs and provided the best estimates of where aid was most needed.
Doing the same with Ebola would be hard: in west Africa most people do not own a phone. But CDRs are nevertheless better than simulations based on stale, unreliable statistics. If researchers could track population flows from an area where an outbreak had occurred, they could see where it would be likeliest to break out next—and therefore where they should deploy their limited resources. Yet despite months of talks, and the efforts of the mobile-network operators’ trade association and several smaller UN agencies, telecoms firms have not let researchers use the data (see article).
One excuse is privacy, which is certainly a legitimate worry, particularly in countries fresh from civil war, or where tribal tensions exist. But the phone data can be anonymised and aggregated in a way that alleviates these concerns. A bigger problem is institutional inertia. Big data is a new field. The people who grasp the benefits of examining mobile-phone usage tend to be young, and lack the clout to free them for research use.”

Can Bottom-Up Institutional Reform Improve Service Delivery?

Curated on October 25, 2014July 19, 2019 by Stefaan Verhulst

Working paper by Molina, Ezequiel: “This article makes three contributions to the literature. First, it provides new evidence of the impact of community monitoring interventions using a unique dataset from the Citizen Visible Audit (CVA) program in Colombia. In particular, this article studies the effect of social audits on citizens’ assessment of service delivery performance. The second contribution is the introduction a theoretical framework to understand the pathway of change, the necessary building blocks that are needed for social audits to be effective. Using this framework, the third contribution of this article is answering the following questions: i) under what conditions do citizens decide to monitor government activity and ii) under what conditions do governments facilitate citizen engagement and become more accountable.”

The Data Manifesto

Curated on October 17, 2014August 15, 2018 by Stefaan Verhulst

Development Initiatives: “Staging a Data Revolution

Accessible, useable, timely and complete data is core to sustainable development and social progress. Access to information provides people with a base to make better choices and have more control over their lives. Too often attempts to deliver sustainable economic, social and environmental results are hindered by the failure to get the right information, in the right format, to the right people, at the right time. Worse still, the most acute data deficits often affect the people and countries facing the most acute problems.

The Data Revolution should be about data grounded in real life. Data and information that gets to the people who need it at national and sub-national levels to help with the decisions they face – hospital directors, school managers, city councillors, parliamentarians. Data that goes beyond averages – that is disaggregated to show the different impacts of decisions, policies and investments on gender, social groups and people living in different places and over time.

We need a Data Revolution that sets a new political agenda, that puts existing data to work, that improves the way data is gathered and ensures that information can be used. To deliver this vision, we need the following steps.

12 steps to a Data Revolution

1.     Implement a national ‘Data Pledge’ to citizens that is supported by governments, private and non-governmental sectors
2.     Address real world questions with joined up and disaggregated data
3.      Empower and up-skill data users of the future through education
4.     Examine existing frameworks and publish existing data
5.     Build an information bank of data assets
6.     Allocate funding available for better data according to national and sub-national priorities
7.     Strengthen national statistical systems’ capacity to collect data
8.     Implement a policy that data is ‘open by default’
9.     Improve data quality by subjecting it to public scrutiny
10. Put information users’ needs first
11. Recognise technology cannot solve all barriers to information
12. Invest in infomediaries’ capacity to translate data into information that policymakers, civil society and the media can actually use…”

Putting Government Data to Work

Curated on October 15, 2014August 15, 2018 by Stefaan Verhulst

U.S. Department of Commerce Press Release: “The Governance Lab (GovLab) at New York University today released “Realizing The Potential of Open Government Data: A Roundtable with the U.S. Department of Commerce,” a report on findings and recommendations for ways the U.S. Commerce Department can improve its data management, dissemination and use. The report summarizes a June 2014 Open Data Roundtable, co-hosted by The GovLab and the White House Office of Science and Technology Policy with the Commerce Department, which brought together Commerce data providers and 25 representatives from the private sector and nonprofit organizations for an action-oriented dialogue on data issues and potential solutions. The GovLab is convening a series of other Open Data Roundtables in its mission to help make government more effective and connected to the public through technology.

“We were honored to work with the White House and the Department of Commerce to convene this event,” said Joel Gurin, senior advisor at The GovLab and project director of the Open Data 500 and the Roundtable Series. “The Department’s commitment to engaging with its data customers opens up great opportunities for public-private collaboration.”
Under Secretary of Commerce for Economic Affairs Mark Doms said, “At the Commerce Department, we are only at the beginning of our open data effort. We share the goals and objectives embodied by the call of the Open Data 500: to deliver data that is valuable to industry and that provides greater economic opportunity for millions of Americans.” …”

CC Science → Sensored City

Curated on October 14, 2014August 15, 2018 by Stefaan Verhulst

Citizen Sourced Data: “We routinely submit data to others and then worry about liberating the data from the silos. What if we could invert the model? What if collected data were first put into a completely free and open repository accessible to everyone so anyone could build applications with the data? What if the data itself were free so everyone could have an equal opportunity to create and even monetize their creativity? Funded by a generous grant from Robert Wood Johnson Foundation, we intend to do just that.

Partnering with Manylabs, a San Francisco-based sensor tools and education nonprofit, and Urban Matter, Inc., a Brooklyn-based design studio, and in collaboration with the City of Louisville, Kentucky, and Propeller Health, maker of a mobile platform for respiratory health management, we will design, develop and install a network of sensor-based hardware that will collect environmental information at high temporal and spatial scales and store it in a software platform designed explicitly for storing and retrieving such data.

Further, we will design, create and install a public data art installation that will be powered by the data we collect thereby communicating back to the public what has been collected about them.”

The Problem-solving Capacity of the Modern State

Curated on October 14, 2014October 30, 2018 by Stefaan Verhulst

New book edited by Martin Lodge and Kai Wegrich: “The early 21st century has presented considerable challenges to the problem-solving capacity of the contemporary state in the industrialised world. Among the many uncertainties, anxieties and tensions, it is, however, the cumulative challenge of fiscal austerity, demographic developments, and climate change that presents the key test for contemporary states. Debates abound regarding the state’s ability to address these and other problems given increasingly dispersed forms of governing and institutional vulnerabilities created by politico-administrative and economic decision-making structures. This volume advances these debates, first, by moving towards a cross-sectoral perspective that takes into account the cumulative nature of the contemporary challenge to governance focusing on the key governance areas of infrastructure, sustainability, social welfare, and social integration; second, by considering innovations that have sought to add problem-solving capacity; and third, by exploring the kind of administrative capacities (delivery, regulatory, coordination, and analytical) required to encourage and sustain innovative problem-solving. This edition introduces a framework for understanding the four administrative capacities that are central to any attempt at problem-solving and how they enable the policy instruments of the state to have their intended effect. It also features chapters that focus on the way in which these capacities have become stretched and how they have been adjusted, given the changing conditions; the way in which different states have addressed particular governance challenges, with particular attention paid to innovation at the level of policy instrument and the required administrative capacities; and, finally, types of governance capacities that lie outside the boundaries of the state.”

Innovation in Philanthropy is not a Hack-a-thon

Curated on October 14, 2014August 3, 2018 by Stefaan Verhulst

Sam McAfee in Medium: “…Antiquated funding models and lack of a rapid data-driven evaluation process aren’t the only issues though. Most of the big ideas in the technology-for-social-impact space are focused either on incremental improvements to existing service models, maybe leveraging online services or mobile applications to improve cost-efficiency marginally. Or they solve only a very narrow niche problem for a small audience, often applying a technology that was already in development, and just happened to find a solution in the field.

Innovation Requires Disruption

When you look at innovation in the commercial world, like the Ubers and AirBnBs of the world, what you see is a clear and substantive break from previous modes of thinking about transportation and accommodation. And it’s not the technology itself that is all that impressive. There is nothing ground-breaking technically under the hood of either of those products that wasn’t already lying around for a decade. What makes them different is that they created business models that stepped completely out of the existing taxi and hotel verticals, and simply used technology to leverage existing frustrations with those antiquated models and harness latent demands, to produce a new, vibrant commercial ecosystem.

Now, let’s imagine the same framework in the social sector, where there are equivalent long-standing traditional modes of providing resources. To find new ways of meeting human needs that disrupt those models requires both safe-to-fail experimentation and rapid feedback and iteration in the field, with clear success criteria. Such rapid development can only be accomplished by a sharp, nimble and multifaceted team of thinkers and doers who are passionate about the problem, yes, but also empowered and enabled to break a few institutional eggs on the way to the creative omelet.

Agile and Lean are Proven Methods

It turns out that there are proven working models for cultivating and fostering this kind of innovative thinking and experimentation. As I mentioned above, agile and lean are probably the single greatest contribution to the world by the tech sector, far more impactful than any particular technology produced by it. Small, cross-functional teams working on tight, iterative timeframes, using an iterative data-informed methodology, can create new and disruptive solutions to big, difficult problems. They are able to do this precisely because they are unhindered by the hulking bureaucratic structures of the old guard. This is precisely why so many Fortune 500 companies are experimenting with innovation and R&D laboratories. Because they know their existing staff, structures, and processes cannot produce innovation within those constraints. Only the small, nimble teams can do it, and they can only do it if they are kept separate from, protected from even, the traditional production systems of the previous product cycle.

Yet big philanthropy still have barely experimented with this model, only trying it in a few isolated instances. Here at Neo, for example, we are working on a project for teachers funded by a forward-thinking foundation. What our client is trying to disrupt is no less than the entire US education system, and with goals and measurements developed by teachers for teachers, not by Silicon Valley hotshots who have no clue how to fix education.

Small, cross-functional teams working on tight, iterative timeframes, using an iterative data-informed methodology, can create new and disruptive solutions to big, difficult problems.

To start with, the project was funded in iterations of six-weeks at a time, each with a distinct and measurable goal. We built a small cross-functional team to tackle some of the tougher issues faced by teachers trying to raise the level of excellence in their classrooms. The team was empowered to talk directly to teachers, and incorporate their feedback into new versions of the project, released on almost a daily basis. We have iterated the design more than sixteen times in less then four months, and it’s starting to really take shape.

We have no idea whether this particular project will be successful in the long run. But what we do know is that the client and their funder have had the courage to step out of the traditional project funding models and apply agile and lean thinking to a very tough problem. And we’re proud to be invited along for the ride.

The vast majority of the social sector is still trying to tackle social problems with program and funding models that were pioneered early in the last century. Agile and lean methods hold the key to finally breaking the mold of the old, traditional model of resourcing social change initiatives. The philanthropic community should be interested in the agile and lean methods produced by the technology sector, not the money produced by it, and start reorganizing project teams and resource allocation strategies and timelines in line this proven innovation model.

Only then we will be in a position to really innovate for social change.”

HopeLab

Curated on October 11, 2014November 27, 2018 by Stefaan Verhulst

Press Release from the Drucker Institute: “Today, we announced that HopeLab is the winner of the 2014 Peter F. Drucker Award for Nonprofit Innovation.
The judges recognized HopeLab for its pioneering work in creating products that help people tap into their innate resilience and respond to life’s adversity in healthy ways….
The judges noted that they were particularly impressed with the way that HopeLab met a key criteria for the award—showing how its programming makes a real difference in the lives of the people it serves.
For example, its Re-Mission video games for adolescents and young adults with cancer address the problem of poor treatment adherence by putting players inside the body to battle the disease with weapons like chemotherapy, antibiotics and the body’s natural defenses. Working with hospitals and clinics, HopeLab has distributed more than 210,000 copies of the game in 81 countries. And research published in the medical journal Pediatrics found that playing Re-Mission significantly improved key behavioral and psychological factors associated with successful cancer treatment. In fact, in the largest randomized controlled study of a video-game intervention ever conducted, participants who were given Re-Mission took their chemotherapy and antibiotics more consistently, showed faster acquisition of cancer-related knowledge and increased their self-efficacy.
Building on the success of this founding project, HopeLab has since launched the Re-Mission 2 online games and mobile app, the Zamzee program to boost physical activity and combat sedentary behavior in children, and a number of other mobile apps and social technologies that support resilience and improve health….”