Accountability in modern government: what are the issues?

Curated on Posted on by Stefaan Verhulst

Discussion Paper by Benoit Guerin, Julian McCrae and Marcus Shepheard: “…Accountability lies at the heart of democratic government. It enables people to know how the Government is doing and how to gain redress when things go wrong. It ensures ministers and civil servants are acting in the interests of the people they serve.

Accountability is a part of good governance and it can increase the trustworthiness and legitimacy of the state in the eyes of the public. Every day, 5.4 million public sector workers deliver services ranging from health care to schools to national defence.1 A host of bodies hold them to account – whether the National Audit Office undertaking around 60 value for money inquiries a year,2 Ofsted inspecting more than 5,000 schools per year, or the main Government ombudsman services dealing with nearly 80,000 complaints from the public in 2016/17 alone. More than 21,000 elected officials, ranging from MPs to local councillors, scrutinise these services on behalf of citizens.

When that accountability works properly, it helps the UK’s government to be among the best in the world. For example, public spending is authorised by Parliament and routinely stays within the limits set. The accountability that surrounds this – provided through oversight by the Treasury, audit by the National Audit Office and scrutiny by the Public Accounts Committee – is strong and dates back to the 19th century. However, in areas where that accountability is weak, the risk of failure – whether financial mismanagement, the collapse of services or chronic underperformance – increases. …

There are three factors underpinning the weak accountability that is perpetuating failure. They are: fundamental gaps in accountability in Whitehall; a failure of accountability beyond Whitehall to keep pace with an increasingly complex public sector landscape; and a pervading culture of blame….

This paper suggests potential options for strengthening accountability, based on our analysis. These involve changes to structures, increased transparency and moves to improve the culture. These options are meant to elicit discussion rather than to set the Institute for Government’s position at this stage….(More)”

How artificial intelligence is transforming the world

Curated on Posted on by Stefaan Verhulst

Report by Darrell West and John Allen at Brookings: “Most people are not very familiar with the concept of artificial intelligence (AI). As an illustration, when 1,500 senior business leaders in the United States in 2017 were asked about AI, only 17 percent said they were familiar with it. A number of them were not sure what it was or how it would affect their particular companies. They understood there was considerable potential for altering business processes, but were not clear how AI could be deployed within their own organizations.

Despite its widespread lack of familiarity, AI is a technology that is transforming every walk of life. It is a wide-ranging tool that enables people to rethink how we integrate information, analyze data, and use the resulting insights to improve decisionmaking. Our hope through this comprehensive overview is to explain AI to an audience of policymakers, opinion leaders, and interested observers, and demonstrate how AI already is altering the world and raising important questions for society, the economy, and governance.

In this paper, we discuss novel applications in finance, national security, health care, criminal justice, transportation, and smart cities, and address issues such as data access problems, algorithmic bias, AI ethics and transparency, and legal liability for AI decisions. We contrast the regulatory approaches of the U.S. and European Union, and close by making a number of recommendations for getting the most out of AI while still protecting important human values.

In order to maximize AI benefits, we recommend nine steps for going forward:

  • Encourage greater data access for researchers without compromising users’ personal privacy,
  • invest more government funding in unclassified AI research,
  • promote new models of digital education and AI workforce development so employees have the skills needed in the 21st-century economy,
  • create a federal AI advisory committee to make policy recommendations,
  • engage with state and local officials so they enact effective policies,
  • regulate broad AI principles rather than specific algorithms,
  • take bias complaints seriously so AI does not replicate historic injustice, unfairness, or discrimination in data or algorithms,
  • maintain mechanisms for human oversight and control, and
  • penalize malicious AI behavior and promote cybersecurity….(More)

Table of Contents
I. Qualities of artificial intelligence
II. Applications in diverse sectors
III. Policy, regulatory, and ethical issues
IV. Recommendations
V. Conclusion

Using Data to Inform the Science of Broadening Participation

Curated on Posted on by Stefaan Verhulst

Donna K. Ginther at the American Behavioral Scientist: “In this article, I describe how data and econometric methods can be used to study the science of broadening participation. I start by showing that theory can be used to structure the approach to using data to investigate gender and race/ethnicity differences in career outcomes. I also illustrate this process by examining whether women of color who apply for National Institutes of Health research funding are confronted with a double bind where race and gender compound their disadvantage relative to Whites. Although high-quality data are needed for understanding the barriers to broadening participation in science careers, it cannot fully explain why women and underrepresented minorities are less likely to be scientists or have less productive science careers. As researchers, it is important to use all forms of data—quantitative, experimental, and qualitative—to deepen our understanding of the barriers to broadening participation….(More)”.

Digitalization and Public Sector Transformations

Curated on Posted on by Stefaan Verhulst

Book by Jannick Schou and Morten Hjelholt: “This book provides a study of governmental digitalization, an increasingly important area of policymaking within advanced capitalist states. It dives into a case study of digitalization efforts in Denmark, fusing a national policy study with local institutional analysis. Denmark is often framed as an international forerunner in terms of digitalizing its public sector and thus provides a particularly instructive setting for understanding this new political instrument.

Advancing a cultural political economic approach, Schou and Hjelholt argue that digitalization is far from a quick technological fix. Instead, this area must be located against wider transformations within the political economy of capitalist states. Doing so, the book excavates the political roots of digitalization and reveals its institutional consequences. It shows how new relations are being formed between the state and its citizens.

Digitalization and Public Sector Transformations pushes for a renewed approach to governmental digitalization and will be of interest to scholars working in the intersections of critical political economy, state theory and policy studies…(More)”.

Lessons from DataRescue: The Limits of Grassroots Climate Change Data Preservation and the Need for Federal Records Law Reform

Curated on Posted on by Stefaan Verhulst

Essay by Sarah Lamdan at the University of Pennsylvania Law Review: “Shortly after Donald Trump’s victory in the 2016 Presidential election, but before his inauguration, a group of concerned scholars organized in cities and college campuses across the United States, starting with the University of Pennsylvania, to prevent climate change data from disappearing from government websites. The move was led by Michelle Murphy, a scholar who had previously observed the destruction of climate change data and muzzling of government employees in Canadian Prime Minister Stephen Harper’s administration. The “guerrilla archiving” project soon swept the nation, drawing media attention as its volunteers scraped and preserved terabytes of climate change and other environmental data and materials from .gov websites. The archiving project felt urgent and necessary, as the federal government is the largest collector and archive of U.S. environmental data and information.

As it progressed, the guerrilla archiving movement became more defined: two organizations developed, the DataRefuge at the University of Pennsylvania, and the Environmental Data & Governance Initiative (EDGI), which was a national collection of academics and non-profits. These groups co-hosted data gathering sessions called DataRescue events. I joined EDGI to help members work through administrative law concepts and file Freedom of Information Act (FOIA) requests. The day-long archiving events were immensely popular and widely covered by media outlets. Each weekend, hundreds of volunteers would gather to participate in DataRescue events in U.S. cities. I helped organize the New York DataRescue event, which was held less than a month after the initial event in Pennsylvania. We had to turn people away as hundreds of local volunteers lined up to help and dozens more arrived in buses and cars, exceeding the space constraints of NYU’s cavernous MakerSpace engineering facility. Despite the popularity of the project, however, DataRescue’s goals seemed far-fetched: how could thousands of private citizens learn the contours of multitudes of federal environmental information warehouses, gather the data from all of them, and then re-post the materials in a publicly accessible format?…(More)”.

Use our personal data for the common good

Curated on Posted on by Stefaan Verhulst

Hetan Shah at Nature: “Data science brings enormous potential for good — for example, to improve the delivery of public services, and even to track and fight modern slavery. No wonder researchers around the world — including members of my own organization, the Royal Statistical Society in London — have had their heads in their hands over headlines about how Facebook and the data-analytics company Cambridge Analytica might have handled personal data. We know that trustworthiness underpins public support for data innovation, and we have just seen what happens when that trust is lost….But how else might we ensure the use of data for the public good rather than for purely private gain?

Here are two proposals towards this goal.

First, governments should pass legislation to allow national statistical offices to gain anonymized access to large private-sector data sets under openly specified conditions. This provision was part of the United Kingdom’s Digital Economy Act last year and will improve the ability of the UK Office for National Statistics to assess the economy and society for the public interest.

My second proposal is inspired by the legacy of John Sulston, who died earlier this month. Sulston was known for his success in advocating for the Human Genome Project to be openly accessible to the science community, while a competitor sought to sequence the genome first and keep data proprietary.

Like Sulston, we should look for ways of making data available for the common interest. Intellectual-property rights expire after a fixed time period: what if, similarly, technology companies were allowed to use the data that they gather only for a limited period, say, five years? The data could then revert to a national charitable corporation that could provide access to certified researchers, who would both be held to account and be subject to scrutiny that ensure the data are used for the common good.

Technology companies would move from being data owners to becoming data stewards…(More)” (see also http://datacollaboratives.org/).

Modernizing Crime Statistics: New Systems for Measuring Crime

Curated on Posted on by Stefaan Verhulst

(Second) Report by the National Academies of Sciences, Engineering, and Medicine: “To derive statistics about crime – to estimate its levels and trends, assess its costs to and impacts on society, and inform law enforcement approaches to prevent it – a conceptual framework for defining and thinking about crime is virtually a prerequisite. Developing and maintaining such a framework is no easy task, because the mechanics of crime are ever evolving and shifting: tied to shifts and development in technology, society, and legislation.

Interest in understanding crime surged in the 1920s, which proved to be a pivotal decade for the collection of nationwide crime statistics. Now established as a permanent agency, the Census Bureau commissioned the drafting of a manual for preparing crime statistics—intended for use by the police, corrections departments, and courts alike. The new manual sought to solve a perennial problem by suggesting a standard taxonomy of crime. Shortly after the Census Bureau issued its manual, the International Association of Chiefs of Police in convention adopted a resolution to create a Committee on Uniform Crime Records —to begin the process of describing what a national system of data on crimes known to the police might look like.

Report 1 performed a comprehensive reassessment of what is meant by crime in U.S. crime statistics and recommends a new classification of crime to organize measurement efforts. This second report examines methodological and implementation issues and presents a conceptual blueprint for modernizing crime statistics….(More)”.

UK can lead the way on ethical AI, says Lords Committee

Curated on Posted on by Stefaan Verhulst

Lords Select Committee: “The UK is in a strong position to be a world leader in the development of artificial intelligence (AI). This position, coupled with the wider adoption of AI, could deliver a major boost to the economy for years to come. The best way to do this is to put ethics at the centre of AI’s development and use concludes a report by the House of Lords Select Committee on Artificial Intelligence, AI in the UK: ready, willing and able?, published today….

One of the recommendations of the report is for a cross-sector AI Code to be established, which can be adopted nationally, and internationally. The Committee’s suggested five principles for such a code are:

  1. Artificial intelligence should be developed for the common good and benefit of humanity.
  2. Artificial intelligence should operate on principles of intelligibility and fairness.
  3. Artificial intelligence should not be used to diminish the data rights or privacy of individuals, families or communities.
  4. All citizens should have the right to be educated to enable them to flourish mentally, emotionally and economically alongside artificial intelligence.
  5. The autonomous power to hurt, destroy or deceive human beings should never be vested in artificial intelligence.

Other conclusions from the report include:

  • Many jobs will be enhanced by AI, many will disappear and many new, as yet unknown jobs, will be created. Significant Government investment in skills and training will be necessary to mitigate the negative effects of AI. Retraining will become a lifelong necessity.
  • Individuals need to be able to have greater personal control over their data, and the way in which it is used. The ways in which data is gathered and accessed needs to change, so that everyone can have fair and reasonable access to data, while citizens and consumers can protect their privacy and personal agency. This means using established concepts, such as open data, ethics advisory boards and data protection legislation, and developing new frameworks and mechanisms, such as data portability and data trusts.
  • The monopolisation of data by big technology companies must be avoided, and greater competition is required. The Government, with the Competition and Markets Authority, must review the use of data by large technology companies operating in the UK.
  • The prejudices of the past must not be unwittingly built into automated systems. The Government should incentivise the development of new approaches to the auditing of datasets used in AI, and also to encourage greater diversity in the training and recruitment of AI specialists.
  • Transparency in AI is needed. The industry, through the AI Council, should establish a voluntary mechanism to inform consumers when AI is being used to make significant or sensitive decisions.
  • At earlier stages of education, children need to be adequately prepared for working with, and using, AI. The ethical design and use of AI should become an integral part of the curriculum.
  • The Government should be bold and use targeted procurement to provide a boost to AI development and deployment. It could encourage the development of solutions to public policy challenges through speculative investment. There have been impressive advances in AI for healthcare, which the NHS should capitalise on.
  • It is not currently clear whether existing liability law will be sufficient when AI systems malfunction or cause harm to users, and clarity in this area is needed. The Committee recommend that the Law Commission investigate this issue.
  • The Government needs to draw up a national policy framework, in lockstep with the Industrial Strategy, to ensure the coordination and successful delivery of AI policy in the UK….(More)”.

How open contracting helped fix Colombia’s biggest school meal program

Curated on Posted on by Stefaan Verhulst

Open Contracting Stories: “In the early hours of the morning, in an industrial area of Colombia’s capital, Bogotá, a warehouse hums with workers, their faces barely visible under white masks and hair nets. The walls are stacked with colored plastic crates. Filled with various fruit, cereals, drinks, and desserts, they will be packed into refrigerated trucks and delivered to public schools all over Bogotá before most children have settled in for their first classes. A similar operation is underway in five other warehouses across the city, as part of a $170 million program to ensure fresh, nutritious food reaches more than 800,000 hungry students between the age of four and 18 every day.

Food delivery and its quality have not always been so streamlined in the past. High poverty rates in the city mean that many children consume their main meal for the day at school. And getting those refreshments to the schools at over 700 locations each day is a huge logistical challenge. With a population of nearly nine million inhabitants, Bogotá is one of the largest cities in Latin America and one of the most traffic congested cities in the world.

Then there’s the notorious inefficiency and corruption in the provision of school meals across Colombia. Suppliers throughout the country have regularly been accused of failing to deliver food or inflating prices in scandalsthat made national headlines. In the city of Cartagena, chicken breasts sent to schools cost four times the amount as those at markets and the children reportedly never received 30 million meals. In the Amazonas region, an investigation by the Comptroller General found the price of a food contract was inflated by more than 297 million pesos (US$100,000), including pasta purchased at more than three times the market rate….

The solution, based on the pilot and these conversations, was to divide the process in two to cut out the middlemen and reduce transaction costs. The first part was sourcing the food. The second was to organize the assembly and distribution of the snacks to every school.

Suppliers are now commissioned by participating in a tender for a framework agreement that sets the general conditions and price caps, while quantities and final prices are established when a purchase is needed.

“In a normal contract, we say, for example, ‘you will give me five apples and they will cost 100.’ In a framework agreement, we say ‘you will provide me apples for one year at a maximum price of X’, and each time we put up a purchase order, we have several suppliers and capped prices. So they bid on purchase orders when needed,” explains Penagos.

Each food item has several suppliers under this new framework agreement. So if one supplier can’t fulfill the purchase order or has a logistical issue, another supplier can take over. This prevents a situation where suppliers have so much bargaining power that they can set their own prices and conditions knowing that the administration can’t refuse because it would mean the children don’t receive the food.

The purchase orders are filled each month on the government’s online marketplace, with the details of the order published for the public to see which supplier won…

Sharing information with the public, parents and potential suppliers was an important part of the plan, too. Details about how the meals were procured became available on a public online platform for all to see, in a way that was easy to understand.

Through a public awareness campaign, Angulo, the education secretary, told the public about the faults in the market that the secretariat had detected. They had changed the process of public contracting to be more transparent….(More).

Selected Readings on Data Responsibility, Refugees and Migration

Curated on Posted on by Andrew Young

By Kezia Paladina, Alexandra Shaw, Michelle Winowatan, Stefaan Verhulst, and Andrew Young

The Living Library’s Selected Readings series seeks to build a knowledge base on innovative approaches for improving the effectiveness and legitimacy of governance. This curated and annotated collection of recommended works on the topic of Data Collaboration for Migration was originally published in 2018.

Special thanks to Paul Currion whose data responsibility literature review gave us a headstart when developing the below. (Check out his article listed below on Refugee Identity)

The collection below is also meant to complement our article in the Stanford Social Innovation Review on Data Collaboration for Migration where we emphasize the need for a Data Responsibility Framework moving forward.

From climate change to politics to finance, there is growing recognition that some of the most intractable problems of our era are information problems. In recent years, the ongoing refugee crisis has increased the call for new data-driven approaches to address the many challenges and opportunities arising from migration. While data – including data from the private sector – holds significant potential value for informing analysis and targeted international and humanitarian response to (forced) migration, decision-makers often lack an actionable understanding of if, when and how data could be collected, processed, stored, analyzed, used, and shared in a responsible manner.

Data responsibility – including the responsibility to protect data and shield its subjects from harms, and the responsibility to leverage and share data when it can provide public value – is an emerging field seeking to go beyond just privacy concerns. The forced migration arena has a number of particularly important issues impacting responsible data approaches, including the risks of leveraging data regarding individuals fleeing a hostile or repressive government.

In this edition of the GovLab’s Selected Readings series, we examine the emerging literature on the data responsibility approaches in the refugee and forced migration space – part of an ongoing series focused on Data Responsibiltiy. The below reading list features annotated readings related to the Policy and Practice of data responsibility for refugees, and the specific responsibility challenges regarding Identity and Biometrics.

Data Responsibility and Refugees – Policy and Practice

International Organization for Migration (IOM) (2010) IOM Data Protection Manual. Geneva: IOM.

  • This IOM manual includes 13 data protection principles related to the following activities: lawful and fair collection, specified and legitimate purpose, data quality, consent, transfer to third parties, confidentiality, access and transparency, data security, retention and personal data, application of the principles, ownership of personal data, oversight, compliance and internal remedies (and exceptions).
  • For each principle, the IOM manual features targeted data protection guidelines, and templates and checklists are included to help foster practical application.

Norwegian Refugee Council (NRC) Internal Displacement Monitoring Centre / OCHA (eds.) (2008) Guidance on Profiling Internally Displaced Persons. Geneva: Inter-Agency Standing Committee.

  • This NRC document contains guidelines on gathering better data on Internally Displaced Persons (IDPs), based on country context.
  • IDP profile is defined as number of displaced persons, location, causes of displacement, patterns of displacement, and humanitarian needs among others.
  • It further states that collecting IDPs data is challenging and the current condition of IDPs data are hampering assistance programs.
  • Chapter I of the document explores the rationale for IDP profiling. Chapter II describes the who aspect of profiling: who IDPs are and common pitfalls in distinguishing them from other population groups. Chapter III describes the different methodologies that can be used in different contexts and suggesting some of the advantages and disadvantages of each, what kind of information is needed and when it is appropriate to profile.

United Nations High Commissioner for Refugees (UNHCR). Model agreement on the sharing of personal data with Governments in the context of hand-over of the refugee status determination process. Geneva: UNHCR.

  • This document from UNHCR provides a template of agreement guiding the sharing of data between a national government and UNHCR. The model agreement’s guidance is aimed at protecting the privacy and confidentiality of individual data while promoting improvements to service delivery for refugees.

United Nations High Commissioner for Refugees (UNHCR) (2015). Policy on the Protection of Personal Data of Persons of Concern to UNHCR. Geneva: UNHCR.

  • This policy outlines the rules and principles regarding the processing of personal data of persons engaged by UNHCR with the purpose of ensuring that the practice is consistent with UNGA’s regulation of computerized personal data files that was established to protect individuals’ data and privacy.
  • UNHCR require its personnel to apply the following principles when processing personal data: (i) Legitimate and fair processing (ii) Purpose specification (iii) Necessity and proportionality (iv) Accuracy (v) Respect for the rights of the data subject (vi) Confidentiality (vii) Security (viii) Accountability and supervision.

United Nations High Commissioner for Refugees (UNHCR) (2015) Privacy Impact Assessment of UNHCR Cash Based Interventions.

  • This impact assessment focuses on privacy issues related to financial assistance for refugees in the form of cash transfers. For international organizations like UNHCR to determine eligibility for cash assistance, data “aggregation, profiling, and social sorting techniques,” are often needed, leading a need for a responsible data approach.
  • This Privacy Impact Assessment (PIA) aims to identify the privacy risks posed by their program and seek to enhance safeguards that can mitigate those risks.
  • Key issues raised in the PIA involves the challenge of ensuring that individuals’ data will not be used for purposes other than those initially specified.

Data Responsibility in Identity and Biometrics

Bohlin, A. (2008) “Protection at the Cost of Privacy? A Study of the Biometric Registration of Refugees.” Lund: Faculty of Law of the University of Lund.

  • This 2008 study focuses on the systematic biometric registration of refugees conducted by UNHCR in refugee camps around the world, to understand whether enhancing the registration mechanism of refugees contributes to their protection and guarantee of human rights, or whether refugee registration exposes people to invasions of privacy.
  • Bohlin found that, at the time, UNHCR failed to put a proper safeguards in the case of data dissemination, exposing the refugees data to the risk of being misused. She goes on to suggest data protection regulations that could be put in place in order to protect refugees’ privacy.

Currion, Paul. (2018) “The Refugee Identity.” Medium.

  • Developed as part of a DFID-funded initiative, this essay considers Data Requirements for Service Delivery within Refugee Camps, with a particular focus on refugee identity.
  • Among other findings, Currion finds that since “the digitisation of aid has already begun…aid agencies must therefore pay more attention to the way in which identity systems affect the lives and livelihoods of the forcibly displaced, both positively and negatively.”
  • Currion argues that a Responsible Data approach, as opposed to a process defined by a Data Minimization principle, provides “useful guidelines,” but notes that data responsibility “still needs to be translated into organisational policy, then into institutional processes, and finally into operational practice.”

Farraj, A. (2010) “Refugees and the Biometric Future: The Impact of Biometrics on Refugees and Asylum Seekers.” Colum. Hum. Rts. L. Rev. 42 (2010): 891.

  • This article argues that biometrics help refugees and asylum seekers establish their identity, which is important for ensuring the protection of their rights and service delivery.
  • However, Farraj also describes several risks related to biometrics, such as, misidentification and misuse of data, leading to a need for proper approaches for the collection, storage, and utilization of the biometric information by government, international organizations, or other parties.  

GSMA (2017) Landscape Report: Mobile Money, Humanitarian Cash Transfers and Displaced Populations. London: GSMA.

  • This paper from GSMA seeks to evaluate how mobile technology can be helpful in refugee registration, cross-organizational data sharing, and service delivery processes.
  • One of its assessments is that the use of mobile money in a humanitarian context depends on the supporting regulatory environment that contributes to unlocking the true potential of mobile money. The examples include extension of SIM dormancy period to anticipate infrequent cash disbursements, ensuring that persons without identification are able to use the mobile money services, and so on.
  • Additionally, GMSA argues that mobile money will be most successful when there is an ecosystem to support other financial services such as remittances, airtime top-ups, savings, and bill payments. These services will be especially helpful in including displaced populations in development.

GSMA (2017) Refugees and Identity: Considerations for mobile-enabled registration and aid delivery. London: GSMA.

  • This paper emphasizes the importance of registration in the context of humanitarian emergency, because being registered and having a document that proves this registration is key in acquiring services and assistance.
  • Studying cases of Kenya and Iraq, the report concludes by providing three recommendations to improve mobile data collection and registration processes: 1) establish more flexible KYC for mobile money because where refugees are not able to meet existing requirements; 2) encourage interoperability and data sharing to avoid fragmented and duplicative registration management; and 3) build partnership and collaboration among governments, humanitarian organizations, and multinational corporations.

Jacobsen, Katja Lindskov (2015) “Experimentation in Humanitarian Locations: UNHCR and Biometric Registration of Afghan Refugees.” Security Dialogue, Vol 46 No. 2: 144–164.

  • In this article, Jacobsen studies the biometric registration of Afghan refugees, and considers how “humanitarian refugee biometrics produces digital refugees at risk of exposure to new forms of intrusion and insecurity.”

Jacobsen, Katja Lindskov (2017) “On Humanitarian Refugee Biometrics and New Forms of Intervention.” Journal of Intervention and Statebuilding, 1–23.

  • This article traces the evolution of the use of biometrics at the Office of the United Nations High Commissioner for Refugees (UNHCR) – moving from a few early pilot projects (in the early-to-mid-2000s) to the emergence of a policy in which biometric registration is considered a ‘strategic decision’.

Manby, Bronwen (2016) “Identification in the Context of Forced Displacement.” Washington DC: World Bank Group. Accessed August 21, 2017.

  • In this paper, Bronwen describes the consequences of not having an identity in a situation of forced displacement. It prevents displaced population from getting various services and creates higher chance of exploitation. It also lowers the effectiveness of humanitarian actions, as lacking identity prevents humanitarian organizations from delivering their services to the displaced populations.
  • Lack of identity can be both the consequence and and cause of forced displacement. People who have no identity can be considered illegal and risk being deported. At the same time, conflicts that lead to displacement can also result in loss of ID during travel.
  • The paper identifies different stakeholders and their interest in the case of identity and forced displacement, and finds that the biggest challenge for providing identity to refugees is the politics of identification and nationality.
  • Manby concludes that in order to address this challenge, there needs to be more effective coordination among governments, international organizations, and the private sector to come up with an alternative of providing identification and services to the displaced persons. She also argues that it is essential to ensure that national identification becomes a universal practice for states.

McClure, D. and Menchi, B. (2015). Challenges and the State of Play of Interoperability in Cash Transfer Programming. Geneva: UNHCR/World Vision International.

  • This report reviews the elements that contribute to the interoperability design for Cash Transfer Programming (CTP). The design framework offered here maps out these various features and also looks at the state of the problem and the state of play through a variety of use cases.
  • The study considers the current state of play and provides insights about the ways to address the multi-dimensionality of interoperability measures in increasingly complex ecosystems.     

NRC / International Human Rights Clinic (2016). Securing Status: Syrian refugees and the documentation of legal status, identity, and family relationships in Jordan.

  • This report examines Syrian refugees’ attempts to obtain identity cards and other forms of legally recognized documentation (mainly, Ministry of Interior Service Cards, or “new MoI cards”) in Jordan through the state’s Urban Verification Exercise (“UVE”). These MoI cards are significant because they allow Syrians to live outside of refugee camps and move freely about Jordan.
  • The text reviews the acquirement processes and the subsequent challenges and consequences that refugees face when unable to obtain documentation. Refugees can encounter issues ranging from lack of access to basic services to arrest, detention, forced relocation to camps and refoulement.  
  • Seventy-two Syrian refugee families in Jordan were interviewed in 2016 for this report and their experiences with obtaining MoI cards varied widely.

Office of Internal Oversight Services (2015). Audit of the operations in Jordan for the Office of the United Nations High Commissioner for Refugees. Report 2015/049. New York: UN.

  • This report documents the January 1, 2012 – March 31, 2014 audit of Jordanian operations, which is intended to ensure the effectiveness of the UNHCR Representation in the state.
  • The main goals of the Regional Response Plan for Syrian refugees included relieving the pressure on Jordanian services and resources while still maintaining protection for refugees.
  • The audit results concluded that the Representation was initially unsatisfactory, and the OIOS suggested several recommendations according to the two key controls which the Representation acknowledged. Those recommendations included:
    • Project management:
      • Providing training to staff involved in financial verification of partners supervise management
      • Revising standard operating procedure on cash based interventions
      • Establishing ways to ensure that appropriate criteria for payment of all types of costs to partners’ staff are included in partnership agreements
    • Regulatory framework:
      • Preparing annual need-based procurement plan and establishing adequate management oversight processes
      • Creating procedures for the assessment of renovation work in progress and issuing written change orders
      • Protecting data and ensuring timely consultation with the UNHCR Division of Financial and Administrative Management

UNHCR/WFP (2015). Joint Inspection of the Biometrics Identification System for Food Distribution in Kenya. Geneva: UNHCR/WFP.

  • This report outlines the partnership between the WFP and UNHCR in its effort to promote its biometric identification checking system to support food distribution in the Dadaab and Kakuma refugee camps in Kenya.
  • Both entities conducted a joint inspection mission in March 2015 and was considered an effective tool and a model for other country operations.
  • Still, 11 recommendations are proposed and responded to in this text to further improve the efficiency of the biometric system, including real-time evaluation of impact, need for automatic alerts, documentation of best practices, among others.