Europe

Counting down to ‘Evaluating Digital Citizen Engagement: A practical guide’

Curated on February 23, 2016May 29, 2019 by Stefaan Verhulst

Matt Haikin at Aptiva: “Last year, Aptivate led a consortium of researchers and practitioners to explore the role of technology in citizen-engagement and participation in the development sector, and how to evaluate the success of such activities…

The guide was researched, developed and written by the multidisciplinary team of Matt Haikin (Aptivate), Savita Bailur (now at Caribou Digital), Evangelia Berdou (IDS), Claudia Lopes (now at Africa’s Voices), Jonathan Dudding (ICA:UK) and Martin Belcher (now at Palladium Group).

The result – ‘Evaluating Digital Citizen Engagement: A practical guide’ will be published in electronic form on the World Bank’s Open Knowledge Repository any day now.

The Guide forms part of the recommended reading for the World Bank’s high profile Coursera course Citizen Engagement : A game changer for development? …So what can you expect to find in the Guide…

Practical tools and guidelines for use in evaluating or designing activities in the expanding field of digital citizen engagement
Resources for anyone seeking to better understand the role of digital technology in citizen engagement.
Five ‘lenses’ you can use to explore different perspectives through which digital citizen engagement might be viewed (Objective, Control, Participation, Technology, Effects)Detailed advice and tips specific to technology and citizen engagement through every stage of a typical evaluation lifecycle (Scoping, Designing, Planning & Implementing, Analysing, Sharing, Reflecting & Learning)
Toolkits to help you design your own research questions and evaluation designs …(More)”

Letting the people decide … but will government listen?

Curated on February 18, 2016August 3, 2018 by Stefaan Verhulst

David Donaldson in The Mandarin: “If we now have the technology to allow citizens to vote directly on all issues, what job remains for public servants?

While new technology may provide new options to contribute, the really important thing is governmental willingness to actually listen, says Maria Katsonis, the Victorian Department of Premier and Cabinet’s director of equality.

The balance between citizen consultation and public service expertise in decision-making remains a hot debate, with South Australian Premier Jay Weatherill warning last year that while expertise in policy is important, overzealous bureaucrats and politicians can disenfranchise citizens.

The internet is assisting government to attain opinions from people more easily than ever before. SA, for example, has embraced the use of citizen juries in policy formation through its youSAy portal — though as yet on only some issues. Finland has experimented with digitally crowdsourcing input into the policymaking process.

The Victorian government, meanwhile, has received blowback around claims its recent announcement for a “skyrail” in Melbourne’s south-eastern suburbs went ahead with very little consultation…

Indeed, even a direct vote doesn’t mean the government is really listening to the people. A notable example of a government using a poorly designed popular vote to rubber stamp its own intentions was an online poll in Queensland on whether to cut public transport fares which was worded to suit the government’s own predilections.

Giving citizens the tools to contribute

Katsonis said she didn’t want to “diss crowdsourcing”; governments should think about where using it might be appropriate, and where it might not. Directly crowdsourcing legislation is perhaps not the best way to use the “wisdom of the crowd”, she suggested….The use of people’s panels to inform policy and budgeting — for example at the City of Melbourne — shows some promise as one tool to improve engagement. Participants of people’s panels — which see groups of ordinary citizens being given background information about the task at hand and then asked to come up with a proposal for what to do — tend to report a higher trust in governmental processes after they’ve gained some experience of the difficulty of making those decisions.

One of the benefits of that system is the chance to give participants the tools to understand those processes for themselves, rather than going in cold, as some other direct participation tools do….

Despite the risks, processes such as citizens’ panels are still a more nuanced approach than calls for frequent referenda or the new breed of internet-based political parties, such as Australia’s Online Direct Democracy, that promise their members of parliament will vote however a majority of voters tell them to….(More)”

Zika Emergency Puts Open Data Policies to the Test

Curated on February 18, 2016May 29, 2019 by Stefaan Verhulst

Larry Peiperl and Peter Hotez at PLOS: “The spreading epidemic of Zika virus, with its putative and alarming associations with Guillain-Barre syndrome and infant microcephaly, has arrived just as several initiatives have come into place to minimize delays in sharing the results of scientific research.

In September 2015, in response to concerns that research publishing practices had delayed access tocrucial information in the Ebola crisis, the World Health Organization convened a consultation “[i]nrecognition of the need to streamline mechanisms of data dissemination—globally and in as close toreal-time as possible” in the context of public health emergencies.

Participating medical journal editors, representing PLOS,BMJ and Nature journals and NEJM, provided a statement that journals should not act to delay access to data in a public health emergency: “In such scenarios,journals should not penalize, and, indeed, shouldencourage or mandate public sharing of relevant data…”

In a subsequent Comment in The Lancet, authors frommajor research funding organizations expressed supportfor data sharing in public health emergencies. TheInternational Committee of Medical Journal Editors(ICMJE), meeting in November 2015, lent further support to the principles of the WHO consultation byamending ICMJE “Recommendations” to endorse data sharing for public health emergencies of anygeographic scope.

Now that WHO has declared Zika to be a Public Health Emergency of International Concern, responses from these groups in recent days appear consistent with their recent declarations.

The ICMJE has announced that “In light of the need to rapidly understand and respond to the globalemergency caused by the Zika virus, content in ICMJE journals related to Zika virus is being made freeto access. We urge other journals to do the same. Further, as stated in our Recommendations, in theevent of a public health emergency (as defined by public health officials), information with immediateimplications for public health should be disseminated without concern that this will preclude subsequentconsideration for publication in a journal.”(www.icmje.org, accessed 9 Feburary 2016)

WHO has implemented special provisions for research manuscripts relevant to the Zika epidemic thatare submitted to WHO Bulletin; such papers “will be assigned a digital object identifier and posted onlinein the “Zika Open” collection within 24 hours while undergoing peer review. The data in these papers willthus be attributed to the authors while being freely available for reader scrutiny and unrestricted use”under a Creative Commons Attribution License (CC BY IGO 3.0).

At PLOS, where open access and data sharing apply as matter of course, all PLOS journals aim toexpedite peer review evaluation, pre-publication posting, and data sharing from research relevant to theZika outbreak. PLOS Currents Outbreaks offers an online platform for rapid publication of preliminaryresults, PLOS Neglected Tropical Diseases has committed to provide priority handling of Zika reports ingeneral, and other PLOS journals will prioritize submissions within their respective scopes. The PLOSZika Collection page provides central access to relevant and continually updated content from acrossthe PLOS journals, blogs, and collaborating organizations.

Today, the Wellcome Trust has issued a statement urging journals to commit to “make all content concerning the Zika virus free to access,” and funders to “require researchers undertaking work relevant to public health emergencies to set in place mechanisms to share quality-assured interim and final data as rapidly and widely as possible, including with public health and research communities and the World Health Organisation.” Among 31 initial signatories are such journals and publishers as PLOS, Springer Nature, Science journals, The JAMA Network, eLife, the Lancet, and New England Journal ofMedicine; and funding organizations including Bill and Melinda Gates Foundation, UK Medical ResearchCouncil, US National Institutes of Health, Wellcome Trust, and other major national and internationalresearch funders.

This policy shift prompts reconsideration of how we publish urgently needed data during a public health emergency….(More)”

The Populist Signal

Curated on February 17, 2016August 3, 2018 by Stefaan Verhulst

Book by Claudia Chwalisz: “The book is about the turbulent political scene unfolding in Britain and across western Europe. It focuses on why large swathes of voters feel that politics does not work, how this fuels support for insurgent parties and actors, and it investigates the power of democratic innovations….

Examples include:

– The Melbourne People’s panel, where 43 randomly selected citizens presented the City council with a 10 year, $4bn plan for Melbourne

– The Flemish minister of culture’s citizens’ cabinet, which advised him on his upcoming legislation before he presented it to parliament

– The G1000 local citizens’ assemblies in the Netherlands, which bring randomly selected members of the community together to deliberate on collective solutions to the challenges being faced

– The Grandview-Woodlands citizens’ assembly on town planning in Vancouver, Canada…(More)

6 lessons from sharing humanitarian data

Curated on February 17, 2016August 15, 2018 by Stefaan Verhulst

Francis Irving at LLRX: “The Humanitarian Data Exchange (HDX) is an unusual data hub. It’s made by the UN, and is successfully used by agencies, NGOs, companies, Governments and academics to share data.

They’re doing this during crises such as the Ebola epidemic and the Nepal earthquakes, and every day to build up information in between crises.

There are lots of data hubs which are used by one organisation to publish data, far fewer which are used by lots of organisations to share data. The HDX project did a bunch of things right. What were they?

Here are six lessons…

1) Do good design

HDX started with user needs research. This was expensive, and was immediately worth it because it stopped a large part of the project which wasn’t needed.

The user needs led to design work which has made the website seem simple and beautiful – particularly unusual for something from a large bureaucracy like the UN.

2) Build on existing software

When making a hub for sharing data, there’s no need to make something from scratch. Open Knowledge’s CKANsoftware is open source, this stuff is a commodity. HDX has developers who modify and improve it for the specific needs of humanitarian data.

3) Use experts

HDX is a great international team – the leader is in New York, most of the developers are in Romania, there’s a data lab in Nairobi. Crucially, they bring in specific outside expertise: frog design do the user research and design work;ScraperWiki, experts in data collaboration, provide operational management.

4) Measure the right things

HDX’s metrics are about both sides of its two sided network. Are users who visit the site actually finding and downloading data they want? Are new organisations joining to share data? They’re avoiding “vanity metrics”, taking inspiration from tech startup concepts like “pirate metrics“.

5) Add features specific to your community

There are endless features you can add to data hubs – most add no value, and end up a cost to maintain. HDX add specific things valuable to its community.

For example, much humanitarian data is in “shape files”, a standard for geographical information. HDX automatically renders a beautiful map of these – essential for users who don’t have ArcGIS, and a good check for those that do.

6) Trust in the data

The early user research showed that trust in the data was vital. For this reason, anyone can’t just come along and add data to it. New organisations have to apply – proving either that they’re known in humanitarian circles, or have quality data to share. Applications are checked by hand. It’s important to get this kind of balance right – being too ideologically open or closed doesn’t work.

Conclusion

The detail of how a data sharing project is run really matters….(More)”

Global fact-checking up 50% in past year

Curated on February 17, 2016August 15, 2018 by Stefaan Verhulst

Mark Stencel at Duke Reporters’ Lab: “The high volume of political truth-twisting is driving demand for political fact-checkers around the world, with the number of fact-checking sites up 50 percent since last year.

The Duke Reporters’ Lab annual census of international fact-checking currently counts 96 active projects in 37 countries. That’s up from 64 active fact-checkers in the 2015 count. (Map and List)

Active Fact-checkers 2016 A bumper crop of new fact-checkers across the Western Hemisphere helped increase the ranks of journalists and government watchdogs who verify the accuracy of public statements and track political promises. The new sites include 14 in the United States, two in Canada as well as seven additional fact-checkers in Latin America.There also were new projects in 10 other countries, from North Africa to Central Europe to East Asia…..

The growing numbers have even spawned a new global association, the International Fact-Checking Network hosted by the Poynter Institute, a media training center in St. Petersburg, Florida.

Promises, Promises

Some of the growth has come in the form of promise-tracking. Since January 2015, fact-checkers launched six sites in five countries devoted to tracking the status of pledges candidates and party leaders made in political campaigns. In Tunisia, there are two new sites dedicated to promise-tracking — one devoted to the country’s president and the other to its prime minister.

There are another 20 active fact-checkers elsewhere that track promises,…

Nearly two-thirds of the active fact-checkers (61 of 96, or 64 percent) are directly affiliated with a new organization. However this breakdown reflects the dominant business structure in the United States, where 90 percent of fact-checkers are part of a news organization. That includes nine of 11 national projects and 28 of 30 state/local fact-checkers…The story is different outside the United States, where less than half of the active fact-checking projects (24 of 55, or 44 percent) are affiliated with news organizations.

The other fact-checkers are typically associated with non-governmental, non-profit and activist groups focused on civic engagement, government transparency and accountability. A handful are partisan, especially in conflict zones and in countries where the lines between independent media, activists and opposition parties are often blurry and where those groups are aligned against state-controlled media or other governmental and partisan entities….(More)“

Open data and (15 million!) new measures of democracy

Curated on February 13, 2016August 15, 2018 by Stefaan Verhulst

Joshua Tucker in the Washington Post: “Last month the University of Gothenberg’s V-Dem Institute released a new“Varieties of Democracy” dataset. It provides about 15 million data points on democracy, including 39 democracy-related indices. It can be accessed at v-dem.net along with supporting documentation. I asked Staffan I. Lindberg, Director of the V-Dem Institute and one of the directors of the project, a few questions about the new data. What follows is a lightly edited version of his answers.

Women’s Political Empowerment Index for Southeast Asia (Data: V-Dem data version 5; Figure V-Dem Institute, University of Gothenberg, Sweden)

Joshua Tucker: What is democracy, and is it even really to have quantitative measures on democracy?

Staffan Lindberg: There is no consensus on the definition of democracy and how to measure it. The understanding of what a democracy really is varies across countries and regions. This motivates the V-Dem approach not to offer one standard definition of the concept but instead to distinguish among five principles different versions of democracy: Electoral, Liberal, Participatory, Deliberative, and Egalitarian democracy. All of these principles have played prominent roles in current and historical discussions about democracy. Our measurement of these principles are based on two types of data, factual data collected by assisting researchers and survey responses by country experts, which are combined using a rather complex measurement model (which is a“custom-designed Bayesian ordinal item response theory model”, for details see the V-Dem Methodology document)….(More)

Big data’s big role in humanitarian aid

Curated on February 11, 2016August 15, 2018 by Stefaan Verhulst

Mary K. Pratt at Computerworld: “Hundreds of thousands of refugees streamed into Europe in 2015 from Syria and other Middle Eastern countries. Some estimates put the number at nearly a million.

The sheer volume of people overwhelmed European officials, who not only had to handle the volatile politics stemming from the crisis, but also had to find food, shelter and other necessities for the migrants.

Sweden, like many of its European Union counterparts, was taking in refugees. The Swedish Migration Board, which usually sees 2,500 asylum seekers in an average month, was accepting 10,000 per week.

“As you can imagine, with that number, it requires a lot of buses, food, registration capabilities to start processing all the cases and to accommodate all of those people,” says Andres Delgado, head of operational control, coordination and analysis at the Swedish Migration Board.

Despite the dramatic spike in refugees coming into the country, the migration agency managed the intake — hiring extra staff, starting the process of procuring housing early, getting supplies ready. Delgado credits a good part of that success to his agency’s use of big data and analytics that let him predict, with a high degree of accuracy, what was heading his way.

“Without having that capability, or looking at the tool every day, to assess every need, this would have crushed us. We wouldn’t have survived this,” Delgado says. “It would have been chaos, actually — nothing short of that.”

The Swedish Migration Board has been using big data and analytics for several years, as it seeks to gain visibility into immigration trends and what those trends will mean for the country…./…

“Can big data give us peace? I think the short answer is we’re starting to explore that. We’re at the very early stages, where there are shining examples of little things here and there. But we’re on that road,” says Kalev H. Leetaru, creator of the GDELT Project, or the Global Database of Events, Language and Tone, which describes itself as a comprehensive “database of human society.”

The topic is gaining traction. A 2013 report, “New Technology and the Prevention of Violence and Conflict,” from the International Peace Institute, highlights uses of telecommunications technology, including data, in several crisis situations around the world. The report emphasizes the potential these technologies hold in helping to ease tensions and address problems.

The report’s conclusion offers this idea: “Big data can be used to identify patterns and signatures associated with conflict — and those associated with peace — presenting huge opportunities for better-informed efforts to prevent violence and conflict.”

That’s welcome news to Noel Dickover. He’s the director of PeaceTech Data Networks at the PeaceTech Lab, which was created by the U.S. Institute of Peace (USIP) to advance USIP’s work on how technology, media and data help reduce violent conflict around the world.

Such work is still in the nascent stages, Dickover says, but people are excited about its potential. “We have unprecedented amounts of data on human sentiment, and we know there’s value there,” he says. “The question is how to connect it.”

Dickover is working on ways to do just that. One example is the Open Situation Room Exchange (OSRx) project, which aims to “empower greater collective impact in preventing or mitigating serious violent conflicts in particular arenas through collaboration and data-sharing.”…(More)

Improving government effectiveness: lessons from Germany

Curated on February 11, 2016July 19, 2019 by Stefaan Verhulst

Tom Gash at Global Government Forum: “All countries face their own unique challenges but advanced democracies also have much in common: the global economic downturn, aging populations, increasingly expensive health and pension spending, and citizens who remain as hard to please as ever.

At an event last week in Bavaria, attended by representatives of Bavaria’s governing party, the Christian Social Union (CSU) and their guests, it also became clear that there is a growing consensus that governments face another common problem. They have relied for too long on traditional legislation and regulation to drive change. The consensus was that simply prescribing in law what citizens and companies can and can’t do will not solve the complex problems governments are facing, that governments cannot legislate their way to improved citizen health, wealth and wellbeing….

…a number of developments …from which both UK and international policymakers and practitioners can learn to improve government effectiveness.

Behavioural economics: The Behavioural Insights Team (BIT), which span out of government in 2013 and is the subject of a new book by one of its founders and former IfG Director of Research, David Halpern, is being watched carefully by many countries abroad. Some are using its services, while others – including the New South Wales Government in Australia –are building their own skills in this area. BIT and others using similar principles have shown that using insights from social psychology – alongside an experimental approach – can help save money and improve outcomes. Well known successes include increasing the tax take through changing wording of reminder letters (work led by another IfG alumni Mike Hallsworth) and increasing pension take-up through auto-enrolment.
Market design: There is an emerging field of study which is examining how algorithms can be used to match people better with services they need – particularly in cases where it is unfair or morally repugnant to let allow a free market to operate. Alvin Roth, the Harvard Professor and Nobel prize winner, writes about these ‘matching markets’ in his book Who Gets What and Why – in which he also explains how the approach can ensure that more kidneys reach compatible donors, and children find the right education.
Big data: Large datasets can now be mined far more effectively, whether it is to analyse crime patterns to spot where police patrols might be useful or to understand crowd flows on public transport. The use of real-time information allows far more sophisticated deployment of public sector resources, better targeted at demand and need, and better tailored to individual preferences.
Transparency: Transparency has the potential to enhance both the accountability and effectiveness of governments across the world – as shown in our latest Whitehall Monitor Annual Report. The UK government is considered a world-leader for its transparency – but there are still areas where progress has stalled, including in transparency over the costs and performance of privately provided public services.
New management models: There is a growing realisation that new methods are best harnessed when supported by effective management. The Institute’s work on civil service reform highlights a range of success factors from past reforms in the UK – and the benefits of clear mechanisms for setting priorities and sticking to them, as is being attempted by governments new(ish) Implementation Taskforces and the Departmental Implementation Units currently cropping up across Whitehall. I looked overseas for a different model that clearly aligns government activities behind citizens’ concerns – in this case the example of the single non-emergency number system operating in New York City and elsewhere. This system supports a powerful, highly responsive, data-driven performance management regime. But like many performance management regimes it can risk a narrow and excessively short-term focus – so such tools must be combined with the mind-set of system stewardship that the Institute has long championed in its policymaking work.
Investment in new capability: It is striking that all of these developments are supported by technological change and research insights developed outside government. But to embed new approaches in government, there appear to be benefits to incubating new capacity, either in specialist departmental teams or at the centre of government….(More)”