Living Labs As A Collaborative Framework For Changing Perceptions And Goals

Curated on Posted on by Stefaan Verhulst

Co-Val: “In the… ‘Report on cross-country comparison on existing innovation and living labs’, Lars Fuglsang and Anne Vorre Hansen from Roskilde University describe various applications of living labs to decision-making. The basic two examples are living labs as a collaborative framework for changing perceptions and goals and living labs as an ecosystem for policy innovation.

Living labs can involve a change in mindset and goals as expressed in one paper on public sector innovation labs (Carstensen & Bason, 2012). Carstensen and Bason (2012) report the important story of the Danish Mindlab (2002-2018) – a cross-governmental innovation lab involving public sector organisations, citizens and businesses in creating new solutions for society. They argue that innovation labs are designed to foster collaboration since labs are platforms where multiple stakeholders can engage in interaction, dialogue, and development activities.  Innovation needs a different approach than everyday activities and a change in mindset and culture shift of employees towards thinking more systematically about innovation. Mindlab’s methodologies are anchored in design thinking, qualitative research and policy development, with the aim of capturing the subjective reality experienced by both citizens and businesses in the development of new solutions. Carstensen and Bason (2012) list the following key principles of Mindlab: take charge of on-going renewal, maintain top management backing, create professional empathy, insist on collaboration, do – don’t just think, recruit and develop likeable people, don’t be too big, communicate.

Also, Buhr et al. (2016) show how living labs can be important for developing and implementing collective goals and creating new opportunities for citizens to influence public affairs. They describe two cases in two suburban areas (located in Sweden and Finland), where the living lab approach was used to improve the feeling of belonging in a community. In one of the two suburbs studied, a living lab approach was used to change the lightning on a pathway that seemed unsafe; and in the other case, a living lab approach was used to strengthen the social community by renovating a kiosk and organizing varied activities for the citizens. Both living labs motivated the residents to work on societal goals for sustainability and choose solutions. The study indicates that a living lab approach can be used for gaining support for change and thereby increasing the citizens’ appreciation of a local area. Further, living labs may give citizens a feeling that they are being listened to. Living labs can thus create opportunities for citizens to develop the city together with municipal policy-makers and other stakeholders and enable policy-makers to respond to the expressed needs of the citizens….(More)”

Data Science for Local Government

Curated on Posted on by Stefaan Verhulst

Report by Jonathan Bright, Bharath Ganesh, Cathrine Seidelin and Thomas Vogl: “The Data Science for Local Government project was about understanding how the growth of ‘data science’ is changing the way that local government works in the UK. We define data science as a dual shift which involves both bringing in new decision making and analytical techniques to local government work (e.g. machine learning and predictive analytics, artificial intelligence and A/B testing) and also expanding the types of data local government makes use of (for example, by repurposing administrative data, harvesting social media data, or working with mobile phone companies). The emergence of data science is facilitated by the growing availability of free, open-source tools for both collecting data and performing analysis.

Based on extensive documentary review, a nationwide survey of local authorities, and in-depth interviews with over 30 practitioners, we have sought to produce a comprehensive guide to the different types of data science being undertaken in the UK, the types of opportunities and benefits created, and also some of the challenges and difficulties being encountered.

Our aim was to provide a basis for people working in local government to start on their own data science projects, both by providing a library of dozens of ideas which have been tried elsewhere and also by providing hints and tips for overcoming key problems and challenges….(More)”

The future of work? Work of the future!

Curated on Posted on by Stefaan Verhulst

European Commission: “While historical evidence suggests that previous waves of automation have been overwhelmingly positive for the economy and society, AI is in a different league, with the potential to be much more disruptive. It builds upon other digital technologies but also brings about and amplifies major socioeconomic changes of its own.

What do recent technological developments in AI and robotisation mean for the economy, businesses and jobs? Should we be worried or excited? Which jobs will be destroyed and which new ones created? What should education systems, businesses, governments and social partners do to manage the coming transition successfully?
These are some of the questions considered by Michel Servoz, Senior Adviser on Artificial Intelligence, Robotics and the Future of Labour, in this in-depth study requested by European Commission President Jean-Claude Juncker….(More)”.

Missing Numbers

Curated on Posted on by Stefaan Verhulst

Introduction by Anna Powell-Smith of a new “blog on the data the government should collect, but doesn’t”: “…Over time, I started to notice a pattern. Across lots of different policy areas, it was impossible for governments to make good decisions because of a basic lack of data. There was always critical data that the state either didn’t collect at all, or collected so badly that it made change impossible.

Eventually, I decided that the power to not collect data is one of the most important and little-understood sources of power that governments have. This is why I’m writing Missing Numbers: to encourage others to ask “is this lack of data a deliberate ploy to get away with something”?

By refusing to amass knowledge in the first place, decision-makers exert power over over the rest of us. It’s time that this power was revealed, so we can have better conversations about what we need to know to run this country successfully.

A typical example

The government records and publishes data on how often each NHS hospital receives formal complaints. This is very helpful, because it means patients and the people who care for them can spot hospitals whose performance is worrying.

But the government simply doesn’t record data, even internally, on how often formal complaints are made about each Jobcentre. (That FOI response is from 2015, but I’ve confirmed it’s still true in 2019.) So it is impossible for it to know if some Jobcentres are being seriously mismanaged….(More)”.

Belgium’s democratic experiment

Curated on Posted on by Stefaan Verhulst

David van Reybrouck in Politico: “Those looking for a solution to the wave of anger and distrust sweeping Western democracies should have a look at an experiment in European democracy taking place in a small region in eastern Belgium.

Starting in September, the parliament representing the German-speaking region of Belgium will hand some of its powers to a citizens’ assembly drafted by lot. It’ll be the first time a political institution creates a permanent structure to involve citizens in political decision making.

It’s a move Belgian media has rightly hailed as “historic.” I was in parliament the night MPs from all six parties moved past ideological differences to endorse the bill. It was a courageous move, a sign to other politicians — who tend to see their voters as a threat rather than a resource — that citizens should be trusted, not feared, or “spun.”

Nowhere else in the world will everyday citizens be so consistently involved in shaping the future of their community. In times of massive, widespread distrust of party politics, German-speaking Belgians will be empowered to put the issues they care about on the agenda, to discuss potential solutions, and to monitor the follow-up of their recommendations as they pass through parliament and government. Politicians, in turn, will be able to tap independent citizens’ panels to deliberate over thorny political issues.

This experiment is happening on a small scale: Belgium’s German-speaking community, the country’s third linguistic region, is the smallest federal entity in Europe. But its powers are comparable with those of Scotland or the German province of North Rhine-Westphalia, and the lessons of its experiment with a “people’s senate” will have implications for democrats across Europe….(More)”.

The EU Wants to Build One of the World’s Largest Biometric Databases. What Could Possibly Go Wrong?

Curated on Posted on by Stefaan Verhulst

Grace Dobush at Fortune: “China and India have built the world’s largest biometric databases, but the European Union is about to join the club.

The Common Identity Repository (CIR) will consolidate biometric data on almost all visitors and migrants to the bloc, as well as some EU citizens—connecting existing criminal, asylum, and migration databases and integrating new ones. It has the potential to affect hundreds of millions of people.

The plan for the database, first proposed in 2016 and approved by the EU Parliament on April 16, was sold as a way to better track and monitor terrorists, criminals, and unauthorized immigrants.

The system will target the fingerprints and identity data for visitors and immigrants initially, and represents the first step towards building a truly EU-wide citizen database. At the same time, though, critics argue its mere existence will increase the potential for hacks, leaks, and law enforcement abuse of the information….

The European Parliament and the European Council have promised to address those concerns, through “proper safeguards” to protect personal privacy and to regulate officers’ access to data. In 2016, they passed a law regarding law enforcement’s access to personal data, alongside General Data Protection Regulation or GDPR.

But total security is a tall order. Germany is currently dealing with multipleinstances of police officers allegedly leaking personal information to far-right groups. Meanwhile, a Swedish hacker went to prison for hacking into Denmark’s public records system in 2012 and dumping online the personal data of hundreds of thousands of citizens and migrants….(More)”.


Facebook will open its data up to academics to see how it impacts elections

Curated on Posted on by Stefaan Verhulst

MIT Technology Review: “More than 60 researchers from 30 institutions will get access to Facebook user data to study its impact on elections and democracy, and how it’s used by advertisers and publishers.

A vast trove: Facebook will let academics see which websites its users linked to from January 2017 to February 2019. Notably, that means they won’t be able to look at the platform’s impact on the US presidential election in 2016, or on the Brexit referendum in the UK in the same year.

Despite this slightly glaring omission, it’s still hard to wrap your head around the scale of the data that will be shared, given that Facebook is used by 1.6 billion people every day. That’s more people than live in all of China, the most populous country on Earth. It will be one of the largest data sets on human behavior online to ever be released.

The process: Facebook didn’t pick the researchers. They were chosen by the Social Science Research Council, a US nonprofit. Facebook has been working on this project for over a year, as it tries to balance research interests against user privacy and confidentiality.

Privacy: In a blog post, Facebook said it will use a number of statistical techniques to make sure the data set can’t be used to identify individuals. Researchers will be able to access it only via a secure portal that uses a VPN and two-factor authentication, and there will be limits on the number of queries they can each run….(More)”.

Nagging misconceptions about nudge theory

Curated on Posted on by Stefaan Verhulst

Cass Sunstein at The Hill: “Nudges are private or public initiatives that steer people in particular directions but that also allow them to go their own way.

A reminder is a nudge; so is a warning. A GPS device nudges; a default rule, automatically enrolling people in some program, is a nudge.

To qualify as a nudge, an initiative must not impose significant economic incentives. A subsidy is not a nudge; a tax is not a nudge; a fine or a jail sentence is not a nudge. To count as such, a nudge must fully preserve freedom of choice.

In 2009, University of Chicago economist Richard Thaler and I co-wrote a book that drew on research in psychology and behavioral economics to help people and institutions, both public and private, improve their decision-making.

In the 10 years since “Nudge” was published, there has been an extraordinary outpouring of new thought and action, with particular reference to public policy.

Behavioral insight teams, or “nudge units” of various sorts, can be found in many nations, including Australia, Canada, Denmark, United Kingdom, the United States, the Netherlands, Germany, Singapore, Japan and Qatar.

Those teams are delivering. By making government more efficient, and by improving safety and health, they are helping to save a lot of money and a lot of lives. And in many countries, including the U.S., they don’t raise partisan hackles; both Democrats and Republicans have enthusiastically embraced them.   

Still, there are a lot of mistakes and misconceptions out there, and they are diverting attention and hence stalling progress. Here are the three big ones:

1. Nudges do not respect freedom. …

2. Nudges are based on excessive trust in government...

3. Nudges cannot achieve a whole lot.…(More)”.

Reconnecting citizens with EU decision-making is possible – and needs to happen now

Curated on Posted on by Stefaan Verhulst

Opinion piece by Anthony Zacharzewski: “Maybe it’s the Brexit effect, or perhaps the memories of the great recession are fading, but in poll after poll, Europe’s citizens are saying that they feel more European and strongly supportive of EU membership. …

While sighs of relief can be heard from Schuman to Strasbourg, after a decade where the EU has bounced from crisis to crisis, the new Parliament and Commission will inherit a fragile and fractious Europe this year. One of their most important tasks will immediately be to connect EU citizens more closely to the institutions and their decision making….

The new European Commission and Parliament have the chance to change that, by adopting an ambitious open government agenda that puts citizen participation in decision making at its heart.

There are three things on our wish list for doing this.

The first thing on our list is an EU-wide commitment to policy making “in the open.” Built on a renewed commitment to transparency, it would set a unified approach to consultation, as well as identifying major policy areas where citizen involvement is both valuable and where citizens are likely to want to be involved. This could include issues such as migration and climate change. Member states, particularly those who are in the Open Government Partnership, have already had a lot of good practice which can help to inform this while the Open Government Network for Europe, which brings together civil society and government voices, is ready to help.

Secondly, the connection to civil society and citizens also needs to be made beyond the European level, supporting and making use of the rapidly growing networks of democratic innovation at local level. We are seeing an increasing shift from citizen participation as one-off events into a part of the governing system, and as such, the European institutions need to listen to local conversations and support them with better information. Public Square, our own project run in partnership with mySociety and funded by Luminate, is a good example. It is working with local government and citizens to understand how meaningful citizen participation can become an everyday part of the way all local decision-making happens.

The last item on our wish list would be greater coherence between the institutions in Brussels and Strasbourg to better involve citizens. While the European Parliament, Commission and Council all have their different roles and prerogatives, without a co-ordinated approach, the attention and resources they have will be dissipated across multiple conversations. Most importantly, it will be harder to demonstrate to citizens that their contributions have made a difference….(More)”.

How Technology Could Revolutionize Refugee Resettlement

Curated on Posted on by Stefaan Verhulst

Krishnadev Calamur in The Atlantic: “… For nearly 70 years, the process of interviewing, allocating, and accepting refugees has gone largely unchanged. In 1951, 145 countries came together in Geneva, Switzerland, to sign the Refugee Convention, the pact that defines who is a refugee, what refugees’ rights are, and what legal obligations states have to protect them.

This process was born of the idealism of the postwar years—an attempt to make certain that those fleeing war or persecution could find safety so that horrific moments in history, such as the Holocaust, didn’t recur. The pact may have been far from perfect, but in successive years, it was a lifeline to Afghans, Bosnians, Kurds, and others displaced by conflict.

The world is a much different place now, though. The rise of populism has brought with it a concomitant hostility toward immigrants in general and refugees in particular. Last October, a gunman who had previously posted anti-Semitic messages online against HIAS killed 11 worshippers in a Pittsburgh synagogue. Many of the policy arguments over resettlement have shifted focus from humanitarian relief to security threats and cost. The Trump administration has drastically cut the number of refugees the United States accepts, and large parts of Europe are following suit.

If it works, Annie could change that dynamic. Developed at Worcester Polytechnic Institute in Massachusetts, Lund University in Sweden, and the University of Oxford in Britain, the software uses what’s known as a matching algorithm to allocate refugees with no ties to the United States to their new homes. (Refugees with ties to the United States are resettled in places where they have family or community support; software isn’t involved in the process.)

Annie’s algorithm is based on a machine learning model in which a computer is fed huge piles of data from past placements, so that the program can refine its future recommendations. The system examines a series of variables—physical ailments, age, levels of education and languages spoken, for example—related to each refugee case. In other words, the software uses previous outcomes and current constraints to recommend where a refugee is most likely to succeed. Every city where HIAS has an office or an affiliate is given a score for each refugee. The higher the score, the better the match.

This is a drastic departure from how refugees are typically resettled. Each week, HIAS and the eight other agencies that allocate refugees in the United States make their decisions based largely on local capacity, with limited emphasis on individual characteristics or needs….(More)”.