Improving journeys by opening data: The case of Transport for London (TfL)

Curated on Posted on by Stefaan Verhulst

Merlin Stone and Eleni Aravopoulou in The Bottom Line: “This case study describes how one of the world’s largest public transport operations, Transport for London (TfL), transformed the real-time availability of information for its customers and staff through the open data approach, and what the results of this transformation were. Its purpose is therefore to show what is required for an open data approach to work.

This case study is based mainly on interviews at TfL and data supplied by TfL directly to the researchers. It analyses as far as possible the reported facts of the case, in order to identify the processes required to open data and the benefits thereof.

The main finding is that achieving an open data approach in public transport is helped by having a clear commitment to the idea that the data belongs to the public and that third parties should be allowed to use and repurpose the information, by having a strong digital strategy, and by creating strong partnerships with data management organisations that can support the delivery of high volumes of information.

The case study shows how open data can be used to create commercial and non-commercial customer-facing products and services, which passengers and other road users use to gain a better travel experience, and that this approach can be valued in terms of financial/economic contribution to customers and organisations….(More)”.

Social Theory After the Internet: Media, Technology and Globalization

Curated on Posted on by Stefaan Verhulst

(Open Access) Book by Ralph Schroeder: “The internet has fundamentally transformed society in the past 25 years, yet existing theories of mass or interpersonal communication do not work well in understanding a digital world. Nor has this understanding been helped by disciplinary specialization and a continual focus on the latest innovations. Ralph Schroeder takes a longer-term view, synthesizing perspectives and findings from various social science disciplines in four countries: the United States, Sweden, India and China. His comparison highlights, among other observations, that smartphones are in many respects more important than PC-based internet uses.

Social Theory after the Internet focuses on everyday uses and effects of the internet, including information seeking and big data, and explains how the internet has gone beyond traditional media in, for example, enabling Donald Trump and Narendra Modi to come to power. Schroeder puts forward a sophisticated theory of the role internet plays, and how both technological and social forces shape its significance. He provides a sweeping and penetrating study, theoretically ambitious and at the same time always empirically grounded….(More)”.

The nation state goes virtual

Curated on Posted on by Stefaan Verhulst

Tom Symons at Nesta’s Predictions for 2018: “As the world changes, people expect their governments and public services to do so too. When it’s easy to play computer games with someone on the other side of the world, or set up a company bank account in five minutes, there is an expectation that paying taxes, applying for services or voting should be too…..

To add to this, large political upheavals such as Brexit and the election of Donald Trump have left some people feeling alienated from their national identity. Since the the UK voted to leave the EU, demand for Irish passports has increased by 50 per cent, a sign that people feel dissatisfied by the constraints of geographically determined citizenship when they can no longer relate to their national identity.

In response, some governments see these changes as an opportunity to reconceptualise what we mean by a nation state.

The e-Residency offer

The primary actor in this disruption is Estonia, which leads the world in digital government. In 2015 they introduced an e-Residency, allowing anyone anywhere in the world to receive a government-issued digital identity. The e-Residency gives people access to digital public services and the ability to register and run online businesses from the country, in exactly the same way as someone born in Estonia. As of November 2017, over 27,000 people have applied to be Estonian e-Residents, and they have established over 4,200 companies. Estonia aims to have ten million virtual residents by 2025….

While Estonia is a sovereign nation using technology to redefine itself, there are movements taking advantage of decentralising technologies in a bid to do away with the nation state altogether. Bitnation is a blockchain-based technology which enables people to create and join virtual nations. This allows people to agree their own social contracts between one another, using smart contract technology, removing the need for governments as an administrator or mediator. Since it began in 2014, it has been offering traditional government services, such as notaries, dispute resolution, marriages and voting systems, without the need for a middleman.

As of November 2017, there are over 10,000 Bitnation citizens. …

As citizens, we may be able to educate our children in Finland, access healthcare from South Korea and run our businesses in New Zealand, all without having to leave the comfort of our homes. Governments may see this as means of financial sustainability in the longer term, generating income by selling such services to a global population instead of centralised taxation systems levied on a geographic population.

Such a model has been described as ‘nation-as-a-service’, and could mean countries offering different tiers of citizenship, with taxes based on the number of services used, or tier of citizenship chosen. This could also mean multiple citizenships, including of city-states, as well as nations….

This is the moment for governments to start taking the full implications of the digital age seriously. From electronic IDs and data management through to seamless access to services, citizens will only demand better digital services. Countries such as Azerbaijan, are already developing their own versions of the e-Residency. Large internet platforms such as Amazon are gearing up to replace entire government functions. If governments don’t grasp the nettle, they may find themselves left behind by technology and other countries which won’t wait around for them….(More)”.

The world watches Reykjavik’s digital democracy experiment

Curated on Posted on by Stefaan Verhulst

Joshua Jacobs at the Financial Times: “When Iceland’s banks collapsed and mistrust of politicians soared during the 2008 financial crisis, two programmers thought software could help salvage the country’s democracy. They created Your Priorities, a platform that allows citizens to suggest laws, policies and budget measures, which can then be voted up or down by other users. “

We thought: If we manage somehow to connect regular citizens with government then we create a dialogue that will ultimately result in better decisions,” says Robert Bjarnason, chief executive of Citizens Foundation, the company that created Your Priorities. Mr Bjarnason and his fellow co-founder of Citizens Foundation, Gunnar Grimsson, used the software to create a policy website called Better Reykjavik just before the city’s 2010 elections.

Jon Gnarr, Reykjavik’s then mayor, encouraged people to use the platform to give him policy suggestions and he committed to funding the top 10 ideas each month. Seven years on, Better Reykjavik has some 20,000 users and 769 of their ideas have been approved by the city council. These include increasing financial support for the city’s homeless, converting a former power station into a youth centre, introducing gender-neutral toilets and naming a street after Darth Vader, the character from Star Wars.

Your Priorities has also been tested in other countries, including Estonia, Australia, Scotland, Wales, Norway and Malta. In Estonia, seven proposals have become law, including one limiting donations from companies to political parties and another that requires the national parliament to debate any proposal with more than 1,000 votes.

The software is part of a global trend for people to seek more influence over their politicians. In Australia, for example, the MiVote app allows people to vote on issues being debated in parliament.

…At times, the portal can become a “crazy sounding board” Mr Svansson concedes. The Reykjavik council has put in quality controls to filter out hare-brained proposals, although Mr Bjarnason says he has had to remove inappropriate content only a handful of times….During Iceland’s parliamentary elections last month, 10 out of 11 political parties published their election pitches on Your Priorities, allowing voters to comment on policies and propose new ones. This interactive manifesto website attracted 22,000 visitors.

Testing the efficacy of platforms such as Your Priorities is perhaps easier in Reykjavik — population 123,000 — than in larger cities. Even so, integrating the site into the council’s policymaking apparatus has been slower than Mr Bjarnason had foreseen. “Everything takes a long time and sometimes it is like you are swimming in syrup,” he says. “Still, it has been a really good experience working with the city.”…(More).

Use of the websites of parliaments to promote citizen deliberation in the process of public decision-making. Comparative study of ten countries

Curated on Posted on by Stefaan Verhulst

Santiago Giraldo Luquet in Communications and Society: “This study develops a longitudinal research (2010-2015) on 10 countries – 5 European countries (France, United Kingdom, Sweden, Italy and Spain) and 5 American countries (Argentina, Ecuador, Chile, Colombia and the USA). The aim is to compare how the parliaments use its official websites in order to promote the political participation process in the citizenship. The study focuses on the deliberation axe (Macintosh, 2004, Hagen, 2000, Vedel, 2003, 2007) and in the way that representative institutions define a digital strategy to create an online public sphere.

Starting with the recognition of Web 2.0 as a debate sphere and as a place of reconfiguration of the traditional –and utopian- Greek Agora, the study adopts the ‘deliberate’ political action axe to evaluate, qualitatively and quantitatively -using a content analysis methodology- the use of the Web 2.0 tools made by the legislative bodies of the analysed countries. The article shows how, which and what parliaments use Web 2.0 tools – integrated in their web page – as a scenario that allows deliberation at the different legislative processes that integrate the examined political systems. Finally, the comparative results show the main differences and similarities between the countries, as well as a tendency to reduce deliberation tools offering by representative institutions in the countries sampled…(More)”.

Selected Readings on CrowdLaw

Curated on Posted on by Gabriella Capone

By Beth Simone Noveck and Gabriella Capone

The Living Library’s Selected Readings series seeks to build a knowledge base on innovative approaches for improving the effectiveness and legitimacy of governance. This curated and annotated collection of recommended works on the topic of CrowdLaw was published in 2018, and most recently updated on February 13, 2019.

Introduction

The public is beginning to demand — and governments are beginning to provide — new opportunities for the engagement of citizens on an ongoing basis as collaborators in public problem-solving rather than merely as voters. Nowhere is the explosion in citizen participation accelerating more than in the context of lawmaking, where legislators and regulators are turning to new technology to solicit both public opinion and know-how to improve the legitimacy and effectiveness of the legislative process.

Such participatory lawmaking, known as crowdlaw (also, CrowdLaw), is a tech-enabled approach for the collaborative drafting of legislation, policies or constitutions between governments and citizens. CrowdLaw is an alternative to the traditional method of lawmaking, which is typically done by the political elite — politicians, bureaucrats, and staff — working in legislatures behind closed doors, with little input from the people affected. Instead, this new form of inclusive lawmaking opens the legislative function of government to a broader array of actors.

From Brazil to Iceland to Libya, there is an explosion in new collaborative lawmaking experiments. Despite the growing movement, the field of participatory lawmaking requires further research and experimentation. Given the traditionally deep distrust of groups expressed in the social psychology literature on groupthink, which condemns the presumed tendency of groups to drift to extreme positions, it is not self-evident that crowdlaw practices are better and should be institutionalized. Also, depending on its design, crowdlaw has the potential to accomplish different normative goals, which are often viewed as being at odds, including: improving democratic legitimacy by giving more people a voice in the process, or creating better quality legislation by introducing greater expertise. There is a need to study crowdlaw practices and assess their impact.

To complement our evolving theoretical and empirical research on and case studies of crowdlaw, we have compiled these selected readings on public engagement in lawmaking and policymaking. For reasons of space, we do not include readings on citizen engagement or crowdsourcing and open innovation generally (see GovLab’s Selected Readings on Crowdsourcing Opinions and Ideas) but focus, instead, on engagement in these specific institutional contexts.

We invite you to visit Crowd.Law for additional resources, as well as:

CrowdLaw Design Recommendations

CrowdLaw Twitter List

CrowLaw Unconferences:

Annotated Readings

Aitamurto, Tanja – Collective Intelligence in Law Reforms: When the Logic of the Crowds and the Logic of Policymaking Collide (Paper, 10 pages, 2016)

  • This paper explores the risks of crowdsourcing for policymaking and the challenges that arise as a result of a severe conflict between the logics of the crowds and the logics of policymaking. Furthermore, he highlights the differences between traditional policymaking, which is done by a small group of experts, and crowdsourced policymaking, which utilizes a large, anonymous crowd with mixed levels of expertise.
  • “By drawing on data from a crowdsourced law-making process in Finland, the paper shows how the logics of the crowds and policymaking collide in practice,” and thus how this conflict prevents governments from gathering valuable insights from the crowd’s input. Poblet then addresses how to resolve this conflict and further overcome these challenges.

Atlee, Tom – vTaiwan (Blog series, 5 parts, 2018)

  • In this five-part blog series, Atlee describes in detail Taiwan’s citizen engagement platform vTaiwan and his takeaways after several months of research.
  • In order to cover what he deems “an inspiring beginning of a potentially profound evolutionary shift in all aspects of our collective governance,” Atlee divides his findings into the following sections:
    • The first post includes a quick introduction and overview of the platform.
    • The second delves deeper into its origins, process, and mechanics.
    • The third describes two real actions completed by vTaiwan and its associated g0v community.
    • The fourth provides a long list of useful sources discovered by Atlee.
    • The fifth and final post offers a high-level examination of vTaiwan and makes comments to provide lessons for other governments.

Capone, Gabriella and Beth Simone Noveck – “CrowdLaw”: Online Public Participation in Lawmaking, (Report, 71 pages, 2017)

  • Capone and Noveck provide recommendations for the thoughtful design of crowdlaw initiatives, a model legislative framework for institutionalizing legislative participation, and a summary of 25 citizen engagement case studies from around the world — all in an effort to acknowledge and promote best crowdlaw practices. The report, written to inform the public engagement strategy of the Autonomous Community of Madrid, can apply to crowdlaw initiatives across different contexts and jurisdictions.
  • CrowdLaw advocates for engagement opportunities that go beyond citizens suggesting ideas, and inviting integration of participation throughout the legislative life-cycle — from agenda-setting to evaluation of implemented legislation. Additionally, Capone and Noveck highlight the importance of engaging with the recipient public institutions to ensure that participatory actions are useful and desired. Finally, they lay out a research and experimentation agenda for crowdlaw, noting that the increased data capture and sharing, as well as the creation of empirical standards for evaluating initiatives, are integral to the progress and promise of crowdlaw.
  • The 25 case studies are organized by a six-part taxonomy of: (1) the participatory task requested, (2) the methods employed by the process, (3) the stages of the legislative process, (4) the platforms used, from mobile to in-person meetings, (5) the institutionalization or degree of legal formalization of the initiative, and (6) the mechanisms and metrics for ongoing evaluation of the initiative

Faria, Cristiano Ferri Soares de – The open parliament in the age of the internet: can the people now collaborate with legislatures in lawmaking? (Book, 352 pages, 2013)

  • Faria explores the concept of participatory parliaments, and how participatory and deliberative democracy can complement existing systems of representative democracy. Currently the first and only full-length book surveying citizen engagement in lawmaking.
  • As the World Bank’s Tiago Peixoto writes: “This is a text that brings the reader into contact with the main theories and arguments relating to issues of transparency, participation, actors’ strategies, and processes of institutional and technological innovation. […] Cristiano Faria captures the state of the art in electronic democracy experiences in the legislative at the beginning of the 21st century.”
  • Chapters 4 and 5, deep dive into two case studies: the Chilean Senate’s Virtual Senator project, and the Brazilian House of Representatives e-Democracy project.

Johns, Melissa, and Valentina Saltane (World Bank Global Indicators Group) – Citizen Engagement in Rulemaking: Evidence on Regulatory Practices in 185 Countries (Report, 45 pages, 2016)

  • This report “presents a new database of indicators measuring the extent to which rulemaking processes are transparent and participatory across 185 countries. […] [It] presents a nses ew global data set on citizen engagement in rulemaking and provides detailed descriptive statistics for the indicators. The paper then provides preliminary analysis on how the level of citizen engagement correlates with other social and economic outcomes. To support this analysis, we developed a composite citizen engagement in rulemaking score around the publication of proposed regulations, consultation on their content and the use of regulatory impact assessments.”
  • The authors outline the global landscape of regulatory processes and the extent to which citizens are kept privy to regulatory happenings and/or able to participate in them.
  • Findings include that: “30 of the sampled economies regulators voluntarily publish proposed regulations despite having no formal requirement to do so” and that, “In 98 of the 185 countries surveyed for this paper, ministries and regulatory agencies do not conduct impact assessments of proposed regulations.” Also: “High-income countries tend to perform well on the citizen engagement in rulemaking score.”

Noveck, Beth Simone – The Electronic Revolution in Rulemaking (Journal article, 90 pages, 2004)

  • Noveck addresses the need for the design of effective practices, beyond the legal procedure that enables participation, in order to fully institutionalize the right to participate in e-rulemaking processes. At the time of writing, e-rulemaking practices failed to “do democracy,” which requires building a community of practice and taking advantage of enabling technology. The work, which focuses on public participation in informal rulemaking processes, explores “how the use of technology in rulemaking can promote more collaborative, less hierarchical, and more sustained forms of participation — in effect, myriad policy juries — where groups deliberate together.”
  • Noveck looks to reorient on the improvement of participatory practices that exploit new technologies: a design-centered approach as opposed a critique the shortcomings of participation. Technology can be a critical tool in promoting meaningful, deliberative engagement among citizens and government. With this, participation is to be not a procedural right, but a set of technologically-enabled practices enabled by government.

Peña-López, Ismael – decidim.barcelona, Spain. Voice or chatter? Case studies (Report, 54 pages, 2017)

  • Peña-López analyzes the origins and impact of the opensource decidim.barcelona platform, a component of the city’s broader movement towards participatory democracy. The case is divided into “the institutionalization of the ethos of the 15M Spanish Indignados movement, the context building up to the decidim.barcelona initiative,” and then reviews “its design and philosophy […] in greater detail. […] In the final section, the results of the project are analyzed and the shifts of the initiative in meaning, norms and power, both from the government and the citizen end are discussed.”
  • A main finding includes that “decidim.barcelona has increased the amount of information in the hands of the citizens, and gathered more citizens around key issues. There has been an increase in participation, with many citizen created proposals being widely supported, legitimated and accepted to be part of the municipality strategic plan. As pluralism has been enhanced without damaging the existing social capital, we can only think that the increase of participation has led to an improvement of democratic processes, especially in bolstering legitimacy around decision making.”

Simon, Julie, Theo Bass, Victoria Boelman, and Geoff Mulgan (Nesta) – Digital Democracy: The Tools Transforming Political Engagement (Report, 100 pages, 2017)

  • Reviews the origins, implementation, and outcomes of 13 case studies representing the best in digital democracy practices that are consistently reviewed. The report then provides six key themes that underpin a “good digital democracy process.” Particularly instructive are the interviews with actors in each of the different projects, and their accounts of what contributed to their project’s successes or failures. The Nesta team also provides insightful analysis as to what contributed to the relative success or failure of the initiatives.

Suteu, Silvia – Constitutional Conventions in the Digital Era: Lessons from Iceland and Ireland (Journal article, 26 pages, 2015)

  • This piece from the Boston College International & Comparative Law Review “assesses whether the novelty in the means used in modern constitution-making translates further into novelty at a more substantive level, namely, in the quality of the constitution-making process and legitimacy of the end product. Additionally, this Essay analyzes standards of direct democratic engagements, which adequately fit these new developments, with a focus on the cases of Iceland and Ireland.”
  • It provides four motivations for focusing on constitution-making processes:
    • legitimacy: a good process can create a model for future political interactions,
    • the correlation between participatory constitution-making and the increased availability of popular involvement mechanisms,
    • the breadth of participation is a key factor to ensuring constitutional survival, and
    • democratic renewal.
  • Suteu traces the Icelandic and Irish processes of crowdsourcing their constitutions, the former being known as the first crowdsourced constitution, and the latter being known for its civil society-led We the Citizens initiative which spurred a constitutional convention and the adoption of a citizen assembly in the process.

Bernal, Carlos – How Constitutional Crowd-drafting can enhance Legitimacy in Constitution-Making(Paper, 27 pages, 2018)

  • Bernal examines the use of online engagement for facilitating citizen participation in constitutional drafting, a process he dubs “Crowddrafting.” Highlighting examples from places such as Kenya, Iceland, and Egypt, he lays out the details the process including key players, methods, actions, and tools.
  • Bernal poses three stages where citizens can participate in constitutional crowddrafting: foundational, deliberation, and pre-ratification. Citing more examples, he concisely explains how each process works and states their expected outcomes. Although he acknowledges the challenges that it may face, Bernal concludes by proposing that “constitutional crowddrafting is a strategy for strengthening the democratic legitimacy of constitution-making processes by enabling inclusive mechanisms of popular participation of individuals and groups in deliberations, expression of preferences, and decisions related to the content of the constitution.”
  • He suggests that crowddrafting can increase autonomy, transparency, and equality, and can engage groups or individuals that are often left out of deliberative processes. While it may create potential risks, Bernal explains how to mitigate those risks and achieve the full power of enhanced legitimacy from constitutional crowddrafting.

Finnbogadóttir, Vigdís & Gylfason,Thorvaldur – The New Icelandic Constitution: How did it come about? Where is it? (Book, 2016)

  • This book, co-authored by a former President of Iceland (also the world’s first democratically directly elected female president) tells the story the crowdsourced Icelandic constitution as a powerful example of participatory democracy.
  • “In 2010 a nationally elected Constitutional Council met, and four months later a draft constitution was born. On the 20th. of October 2012, The People of Iceland voted to tell their Parliament to ratify it as its new constitution.” Four years later, the book discusses the current state of the Icelandic constitution and explores whether Parliament is respecting the will of the people.

Mitozo, Isabele & Marques, Francisco Paulo Jamil – Context Matters! Looking Beyond Platform Structure to Understand Citizen Deliberation on Brazil’s Portal e‐Democracia (Article, 21 pages, 2019)

  • This article analyzes the Portal e‐Democracia participatory platform, sponsored by the Brazilian Chamber of Deputies. Since 2009, the online initiative has provided different opportunities for legislators to engage with constituents and representatives through various methods such as surveys, forums, and collaborative wiki tools. Hence, the article examines the participatory behavior of Brazilian citizens during four particular forums hosted on Portal e-Democracia.
  • The researchers confirmed their hypothesis (i.e., that debates with diverse characteristics can develop even under the same design structures) and also drew several additional conclusions, suggesting that the issue at stake and sociopolitical context of the issue might be more important to characterizing the debate than the structure is.

Alsina, Victòria and Luis Martí, José – The Birth of the CrowdLaw Movement: Tech-Based Citizen Participation, Legitimacy and the Quality of Lawmaking

  • This paper introduces the idea of CrowdLaw followed by a deep dive into its roots, true meaning, and the inspiration behind its launch.
  • The authors first distinguish CrowdLaw from other forms of political participation, setting the movement apart from others. They then restate and explain the CrowdLaw Manifesto, a set 12 collaboratively-written principles intended to booster the design, implementation and evaluation of new tech-enabled practices of public engagement in law and policymaking. Finally, the authors conclude by emphasizing the importance of certain qualities that are inherent to the concept of CrowdLaw.

Beth Simone Noveck – Crowdlaw: Collective Intelligence and Lawmaking

  • In this essay, Noveck provides an all-encompassing and detailed description of the CrowdLaw concept. After establishing the value proposition for CrowdLaw methods, Noveck explores good practices for incorporating them into each stage of the law and policymaking process
  • Using illustrative examples of successful cases from around the world, Noveck affirms why CrowdLaw should become more widely adopted by highlighting its potential, while simultaneously suggesting how to implement CrowdLaw processes for interested institutions

Public Brainpower: Civil Society and Natural Resource Management

Curated on Posted on by Stefaan Verhulst

Book edited by Indra Øverland: ” …examines how civil society, public debate and freedom of speech affect natural resource governance. Drawing on the theories of Robert Dahl, Jurgen Habermas and Robert Putnam, the book introduces the concept of ‘public brainpower’, proposing that good institutions require: fertile public debate involving many and varied contributors to provide a broad base for conceiving new institutions; checks and balances on existing institutions; and the continuous dynamic evolution of institutions as the needs of society change.

The book explores the strength of these ideas through case studies of 18 oil and gas-producing countries: Algeria, Angola, Azerbaijan, Canada, Colombia, Egypt, Iraq, Kazakhstan, Libya, Netherlands, Nigeria, Norway, Qatar, Russia, Saudi, UAE, UK and Venezuela. The concluding chapter includes 10 tenets on how states can maximize their public brainpower, and a ranking of 33 resource-rich countries and the degree to which they succeed in doing so.

The Introduction and the chapters ‘Norway: Public Debate and the Management of Petroleum Resources and Revenues’, ‘Kazakhstan: Civil Society and Natural-Resource Policy in Kazakhstan’, and ‘Russia: Public Debate and the Petroleum Sector’ of this book are available open access under a CC BY 4.0 license at link.springer.com….(More)”.

Out of the Syrian crisis, a data revolution takes shape

Curated on Posted on by Stefaan Verhulst

Amy Maxmen in Nature: “…Whenever war, hurricanes or other disasters ravage part of the globe, one of the biggest problems for aid organizations is a lack of reliable data. People die because front-line responders don’t have the information they need to act efficiently. Doctors and epidemiologists plod along with paper surveys and rigid databases in crisis situations, watching with envy as tech companies expertly mine big data for comparatively mundane purposes.

Three years ago, one frustrated first-responder decided to do something about it. The result is an innovative piece of software called the Dharma Platform, which almost anyone can use to rapidly collect information and share, analyse and visualize it so that they can act quickly. And although public-health veterans tend to be sceptical of technological fixes, Dharma is winning fans. MSF and other organizations now use it in 22 countries. And so far, the Rise Fund, a ‘global impact fund’ whose board boasts U2 lead singer Bono, has invested US$14.3 million in the company behind it.

“I think Dharma is special because it has been developed by people who have worked in these chaotic situations,” says Jeremy Farrar, director of biomedical-funding charity the Wellcome Trust in London, “and it’s been road-tested and improved in the midst of reality.”

Now, the ultimate trial is in Syria: Salim, whose name has been changed in this story to protect him, started entering patient records into the Dharma Platform in March, and he is looking at health trends even as he shares his data securely with MSF staff in Amman.

It’s too soon to say that Dharma has transformed his hospital. And some aid organizations and governments may be reluctant to adopt it. But Aziz, who has deployed Dharma in Iraq, Syria, Jordan and Turkey, is confident that it will usher in a wave of platforms that accelerate evidence-based responses in emergencies, or even in health care generally. “This is like the first version of the iPhone or Yahoo! Messenger,” he says. “Maybe something better will come along, but this is the direction we’re going in.”…(More)”

Growing government innovation labs: an insider’s guide

Curated on Posted on by Stefaan Verhulst

Report by UNDP and Futurgov: “Effective and inspirational labs exist in many highly developed countries. In Western Europe, MindLab (Denmark) and The Behavioural Insights Team (UK) push their governments to re-imagine public services. In Asia, the Innovation Bureau in Seoul, South Korea, co-designs better services with citizens.

However, this guide is aimed towards those working in the development context. The authors believe their collective experience of running labs in Eurasia, Asia and the Middle East is directly transferrable to other regions who face similar challenges, for example, moving from poverty to inequality, or from a recent history of democratisation towards more open government.

This report does not offer a “how-to” of innovation techniques — there are plenty of guides out there. Instead, we give the real story of how government innovation labs develop in regions like ours: organic and people-driven, often operating under the radar until safe to emerge. We share a truthful  examination of the twists and turns of seeding, starting up and scaling labs, covering the challenges we faced and our failures, as much as our successes. …(More)”.

“Nudge units” – where they came from and what they can do

Curated on Posted on by Stefaan Verhulst

Zeina Afif at the Worldbank: “You could say that the first one began in 2009, when the US government recruited Cass Sunstein to head The Office of Information and Regulatory Affairs (OIRA) to streamline regulations. In 2010, the UK established the first Behavioural Insights Unit (BIT) on a trial basis, under the Cabinet Office. Other countries followed suit, including the US, Australia, Canada, Netherlands, and Germany. Shortly after, countries such as India, Indonesia, Peru, Singapore, and many others started exploring the application of behavioral insights to their policies and programs. International institutions such as the World Bank, UN agencies, OECD, and EU have also established behavioral insights units to support their programs. And just this month, the Sustainable Energy Authority of Ireland launched its own Behavioral Economics Unit.

The Future
As eMBeD, the behavioral science unit at the World Bank, continues to support governments across the globe in the implementation of their units, here are some common questions we often get asked.

What are the models for a Behavioral Insights Unit in Government?
As of today, over a dozen countries have integrated behavioral insights with their operations. While there is not one model to prescribe, the setup varies from centralized or decentralized to networked….

In some countries, the units were first established at the ministerial level. One example is MineduLab in Peru, which was set up with eMBeD’s help. The unit works as an innovation lab, testing rigorous and leading research in education and behavioral science to address issues such as teacher absenteeism and motivation, parents’ engagement, and student performance….

What should be the structure of the team?
Most units start with two to four full-time staff. Profiles include policy advisors, social psychologists, experimental economists, and behavioral scientists. Experience in the public sector is essential to navigate the government and build support. It is also important to have staff familiar with designing and running experiments. Other important skills include psychology, social psychology, anthropology, design thinking, and marketing. While these skills are not always readily available in the public sector, it is important to note that all behavioral insights units partnered with academics and experts in the field.

The U.S. team, originally called the Social and Behavioral Sciences Team, is staffed mostly by seconded academic faculty, researchers, and other departmental staff. MineduLab in Peru partnered with leading experts, including the Abdul Latif Jameel Poverty Action Lab (J-PAL), Fortalecimiento de la Gestión de la Educación (FORGE), Innovations for Poverty Action (IPA), and the World Bank….(More)”