Perspectives for Digital Social Innovation to Reshape the European Welfare Systems



Book edited by Davide, F., Gaggioli, A., Misuraca, G. : “Social welfare is riddled with ingrained problems that have already defeated all standard approaches, and reform calls for counterintuitive action. Digital Social Innovation (DSI) is primarily about promoting grassroots initiatives to address localized societal problems, and is not normally talked about in relation to welfare reform, but perhaps social innovation initiatives, with their localized and case-based approach, could help to solve the enormous structural problems faced by our welfare democracies today.

This book addresses the potential and implications of DSI for the reform of the European welfare state. The 14 papers collected here focus on key issues, such as the nature of social innovation and its effects; scaling up to address structural problems and make systemic change; new social risks and challenges; the role of digital thinking and emerging technologies; public governance approaches; tolerance of institutions; integrating innovation in the welfare system; and the empowerment of marginalized citizens. These topics are examined from an integrated and multi-disciplinary perspective, taking into consideration not only current EU debate on policy trends for social protection, but also the nature of digital transformation and its effects on social change. The book also highlights barriers to adoption, as well as the potential limitations and failures of this emerging approach.

Digital social innovation is an emerging discipline that deserves more attention from policy makers and more resources from government. Drawing on welfare studies, political science, sociology, psychology, law and computer science, this book will be of interest to researchers, practitioners and policy makers alike….(More)”

From Rationality to Relationality: Ubuntu as an Ethical and Human Rights Framework for Artificial Intelligence Governance


Paper by Sabelo Mhlambi: “What is the measure of personhood and what does it mean for machines to exhibit human-like qualities and abilities? Furthermore, what are the human rights, economic, social, and political implications of using machines that are designed to reproduce human behavior and decision making? The question of personhood is one of the most fundamental questions in philosophy and it is at the core of the questions, and the quest, for an artificial or mechanical personhood. 

The development of artificial intelligence has depended on the traditional Western view of personhood as rationality. However, the traditional view of rationality as the essence of personhood, designating how humans, and now machines, should model and approach the world, has always been marked by contradictions, exclusions, and inequality. It has shaped Western economic structures (capitalism’s free markets built on colonialism’s forced markets), political structures (modernity’s individualism imposed through coloniality), and discriminatory social hierarchies (racism and sexism as institutions embedded in enlightenment-era rationalized social and gender exclusions from full person status and economic, political, and social participation), which in turn shape the data, creation, and function of artificial intelligence. It is therefore unsurprising that the artificial intelligence industry reproduces these dehumanizations. Furthermore, the perceived rationality of machines obscures machine learning’s uncritical imitation of discriminatory patterns within its input data, and minimizes the role systematic inequalities play in harmful artificial intelligence outcomes….(More)”.

CommunityClick: Capturing and Reporting Community Feedback from Town Halls to Improve Inclusivity


Paper by Mahmood Jasim: “Local governments still depend on traditional town halls for community consultation, despite problems such as a lack of inclusive participation for attendees and difficulty for civic organizers to capture attendees’ feedback in reports. Building on a formative study with 66 town hall attendees and 20 organizers, we designed and developed CommunityClick, a community sourcing system that captures attendees’ feedback in an inclusive manner and enables organizers to author more comprehensive reports. During the meeting, in addition to recording meeting audio to capture vocal attendees’ feedback, we modify iClickers to give voice to reticent attendees by allowing them to provide real-time feedback beyond a binary signal. This information then automatically feeds into a meeting transcript augmented with attendees’ feedback and organizers’ tags. The augmented transcript along with a feedback-weighted summary of the transcript generated from text analysis methods is incorporated into an interactive authoring tool for organizers to write reports. From a field experiment at a town hall meeting, we demonstrate how CommunityClick can improve inclusivity by providing multiple avenues for attendees to share opinions. Additionally, interviews with eight expert organizers demonstrate CommunityClick’s utility in creating more comprehensive and accurate reports to inform critical civic decision-making. We discuss the possibility of integrating CommunityClick with town hall meetings in the future as well as expanding to other domains….(More)”.

The War on Professionalism


Jonathan Rauch in National Affairs: “…As a child, I asked my father, a lawyer, what the word “professional” meant. He replied, “it means you do something for a living.” He contrasted it with the term “amateur,” meaning someone who works for pleasure.

My father’s definition has merit. I recall it whenever I tell interns that, to me, professionalism means performing a job to the highest standards, even when I don’t feel like doing it at all. One might think of the doctor who shows up for emergency surgery on Christmas Eve, the journalist who takes care to verify every fact mentioned in a report, or the concert pianist who gives the audience the best he is capable of night after night, even on nights when he would much rather be doing anything else.

That concept of professionalism is a good starting point, but we can dig deeper by drawing on the work of the American Enterprise Institute’s Yuval Levin. In his book A Time to Build, Levin explores the role and meaning of institutions. Institutions, he says, are — or, when they function well, should be — forms, training and shaping people to work together toward a larger goal. The military is a classic example, as are churches and schools. These “structures of social life” provide the durable arrangements that frame our perceptions, mold our character, and delineate our social existence.

When institutions do not or cannot perform those shaping functions, they collapse into something more like platforms — stages upon which individuals perform in order to build audiences and self-advertise. He locates the collapse of trust in institutions — and the resulting public sense of anomie and disconnectedness — in the conversion of many institutions from places where people are formed to places where people perform. Thus a self-promoting real-estate magnate can become a self-promoting reality-TV host and then a self-promoting presidential candidate, hopping from one stage to the next, all while putting on pretty much the same show.

As institutions have drifted away from shaping us and toward displaying us, they have lost both efficacy and legitimacy. And we, in turn, have naturally lost confidence in them. Moreover, Levin argues, institutions have been taken for granted for so long, and yet are neglected so generally, that we have lost even the vocabulary for talking about what they are supposed to be doing. We don’t realize what we are missing, although we acutely feel the void.

Something very much like that has happened with professionalism. A combination of institutional absence, lazy thinking, and populist politics has collapsed the idea of professionalism down to the much flatter notion of elitism.

To some extent, it is natural to think of professionalism and elitism as two sides of the same coin. After all, many professionals are people with advanced degrees and high incomes who occupy elite positions in society. We imagine professionalism to be about excluding others from certain pursuits or occupations like law and medicine — a seemingly elitist practice. We think of it, too, as synonymous with professional schooling, something not everyone can aspire to.

Still, there is a world of difference between professionals and elites. Elites are influential by dint of who they are and whom they know. They are elite because they have social connections and powerful positions. Professionals, by contrast, are influential by dint of what they know and what they do. Their status is contingent on both their standing and their behavior.

That distinction gestures toward a fuller definition of professionalism, one that implies commitment to personal standards, social norms, and expert knowledge in furtherance of a mission or an institution. That is, professionalism defines a right way of doing things — a notion of best practices — that is grounded in dedication to a mission or an institution rather than personal advancement or partisan loyalty. As Levin says, professionalism “tends to yield a strong internal ethos among practitioners. In uncertain situations, a professional asks himself, ‘What should I do here, given my professional responsibilities?’ And his profession will generally have an answer to that question.”

As Levin notices, institutionalism and professionalism are cousins. Both institutions and professions organize individuals to accomplish missions, they seek to inculcate norms and guide behavior, they assemble and transmit knowledge and best practices across generations, they cultivate reputational capital over long spans of time, and they draw and enforce boundaries between insiders and outsiders….(More)”

To Thrive, Our Democracy Needs Digital Public Infrastructure


Article by Eli Pariser and Danielle Allen: “The story of how the internet has become so broken is already familiar. More and more of our public life takes place on big tech platforms optimized for clicks, shares, and virality. The result is that we spend our online time largely in rule-less spaces that reward our worst impulses, trap us in bubbles of like-minded opinion, and leave us susceptible to harassment, lies and misinformation. Facebook, Twitter, and YouTube each took first steps to rein in the worst behavior on their platforms in the heat of the election, but none have confronted how their spaces were structured to become ideal venues for outrage and incitement…

The first step in the process is realizing that the problems we’re experiencing in digital life — how to gather strangers together in public in ways that make it so people generally behave themselves — aren’t new. They’re problems that physical communities have wrestled with for centuries. In physical communities, businesses play a critical role — but so do public libraries, schools, parks and roads. These spaces are often the groundwork that private industry builds itself around: Schools teach and train the next generation of workers; new public parks and plazas often spur private real estate development; businesses transport goods on publicly funded roads; and so on. Public spaces and private industry work symbiotically, if sometimes imperfectly.

Beyond their instrumental value for prosperity, we need public spaces and institutions to weave and maintain our social fabric. In physical communities, parks and libraries aren’t just places for exercise or book-borrowing — they also create social connections, a sense of community identity, and a venue in which differences and inequalities can be surfaced and addressed. Public spaces provide access to essential resources for people who couldn’t otherwise access them — whether it’s an outdoor workout station, basketball court, or books in a library — but they are some of the few spaces in a community where we get a glimpse of each other’s lives and help us see ourselves as part of a pluralistic but cohesive society….

If mission, design and governance are important ingredients, the final component is what might be called digital essential workers — professionals like librarians whose job is to manage, steward, and care for the people in these spaces. This care work is one of the pillars of successful physical communities which has been abstracted away by the existing tech platforms. Scholar Joan Donovan has called for 10,000 librarians for the Internet, while Sarah R. Roberts has pointed out that doing curation at scale would be impossible within the current social media business model. At a time when our country is pulling apart and many Americans need work, it’s worth considering whether we need an AmeriCorps for digital space.

How might we pay for this? A two-year project one of us helped lead at the American Academy of Arts and Sciences issued a final report that recommended taxing what’s known as “targeted advertising” — the kind Google and Facebook rely on for their revenue — in order to support the democratic functions social platforms have had a hand in dismantling, like local journalism. The truth is that Facebook, Google, and Twitter have displaced and sucked the revenue out of an entire ecosystem of local journalistic enterprises and other institutions that served some of these public functions. Those three companies alone made nearly $33 billion in profits in the third quarter of 2020 alone — and that profit margin in part comes from not having to pay for the negative externalities they create or the public goods they erode. Using some of those funds to support public digital infrastructure seems eminently reasonable….(More)”.

Big Data and Democracy


Book edited by Kevin Macnish and Jai Galliott: “Considers the morality of using big data in the political sphere, covering cases from the Snowden leaks to the Brexit referendum

  • Investigates theories and recommendations for how to align the modern political process with the exponential rise in the availability of digital information
  • Opens new avenues for thinking about the philosophy and morality of social media, such as Facebook and Twitter, in the context of political decision-making
  • Sets out and objectively assesses the ‘opacity’ framework as an appropriate means of dealing with the challenges associated with big data and democracy

What’s wrong with targeted advertising in political campaigns? Should we be worried about echo chambers? How does data collection impact on trust in society? As decision-making becomes increasingly automated, how can decision-makers be held to account? This collection consider potential solutions to these challenges. It brings together original research on the philosophy of big data and democracy from leading international authors, with recent examples – including the 2016 Brexit Referendum, the Leveson Inquiry and the Edward Snowden leaks. And it asks whether an ethical compass is available or even feasible in an ever more digitised and monitored world….(More)”.

Participation and the pandemic: how planners are keeping democracy alive, online


Viewpoint by Dan Milz and Curt D. Gervich: “….The COVID-19 pandemic has paved the way for a multitude of experiments in e-democracy as local governments strive to continue to hold public meetings; make and implement plans; issue permits, variances and zoning decisions; and gather public input while under quarantine. This paper anecdotally discusses the role of online participatory technologies (OPTs) during this time.

Amidst the obvious impacts, COVID-19 also represents a threat to public participation. Because meeting in person is too risky, local leaders are cautious about hosting meetings in which citizens, government agents and elected officials gather together in one place. Consequently, municipal and county governments, among others, are taking the public’s business online. The purpose of this Viewpoint is to jump-start a conversation about how we prepare planners for a future in which in-person meetings are not guaranteed and how planners might continue to incorporate new technologies when face-to-face meetings resume….(More)”.

Beyond ‘Direct Democracy’: Popular Vote Processes in Democratic Systems


Introduction to Special Issue of the Journal of Representative Democracy by Alice el-Wakil & Spencer McKay: “Despite controversy over recent referendums and initiatives, populists and social movements continue to call for the use of these popular vote processes. Most political and academic debates about whether these calls should be answered have adopted a dominant framework that focuses on whether we should favour ‘direct’ or ‘representative’ democracy. However, this framework obscures more urgent questions about whether, when, and how popular vote processes should be implemented in democratic systems. How do popular vote processes interact with representative institutions? And how could these interactions be democratized? The contributions in this special issue address these and related questions by replacing the framework of ‘direct democracy’ with systemic approaches. The normative contributions illustrate how these approaches enable the development of counternarratives about the value of popular vote processes and clarify the nature of the underlying ideals they should realize. The empirical contributions examine recent cases with a variety of methodological tools, demonstrating that systemic approaches attentive to context can generate new insights about the use of popular vote processes. This introduction puts these contributions into conversation to illustrate how a shift in approach establishes a basis for (re-)evaluating existing practices and guiding reforms so that referendums and initiatives foster democracy….(More)”.

The Control Paradox: From AI to Populism


Book by Ezio Di Nucci: “Is technological innovation spinning out of control? During a one-week period in 2018, social media was revealed to have had huge undue influence on the 2016 U.S. presidential election and the first fatality from a self-driving car was recorded. What’s paradoxical about the understandable fear of machines taking control through software, robots, and artificial intelligence is that new technology is often introduced in order to increase our control of a certain task. This is what Ezio Di Nucci calls the “control paradox.”

Di Nucci also brings this notion to bear on politics: we delegate power and control to political representatives in order to improve democratic governance. However, recent populist uprisings have shown that voters feel disempowered and neglected by this system. This lack of direct control within representative democracies could be a motivating factor for populism, and Di Nucci argues that a better understanding of delegation is a possible solution….(More)”.

Steering through capability


Paper by Geoff Mulgan: ‘… shows why governments should steer and how they can show the way for our societies to overcome the transformational challenges that they are facing in the current century, from the climate crisis to aging populations.

The paper’s focus is on “steering through capability” – not using only tools of downward control, but rather enhancing the capabilities and problem-solving skills of other tiers of government, citizens and businesses. To do this, the paper describes how governments can combine direction with experimentation, linking multiple partners through so called ‘constellations’; showing how these can be supported by ‘intelligence assemblies’ that orchestrate rapid learning and mobilization of data, and the curation of knowledge commons. These are summarized in to five keys for the future of steering – potent tools for any government seeking to lead our societies through the challenges ahead….(More)”.