New book: "Crowdsourcing"


New book by Jean-Fabrice Lebraty, Katia Lobre-Lebraty on Crowdsourcing: “Crowdsourcing is a relatively recent phenomenon that only appeared in 2006, but it continues to grow and diversify (crowdfunding, crowdcontrol, etc.). This book aims to review this concept and show how it leads to the creation of value and new business opportunities.
Chapter 1 is based on four examples: the online-banking sector, an informative television channel, the postal sector and the higher education sector. It shows that in the current context, for a company facing challenges, the crowd remains an untapped resource. The next chapter presents crowdsourcing as a new form of externalization and offers definitions of crowdsourcing. In Chapter 3, the authors attempt to explain how a company can create value by means of a crowdsourcing operation. To do this, authors use a model linking types of value, types of crowd, and the means by which these crowds are accessed.
Chapter 4 examines in detail various forms that crowdsourcing may take, by presenting and discussing ten types of crowdsourcing operation. In Chapter 5, the authors imagine and explore the ways in which the dark side of crowdsourcing might be manifested and Chapter 6 offers some insight into the future of crowdsourcing.
Contents
1. A Turbulent and Paradoxical Environment.
2. Crowdsourcing: A New Form of Externalization.
3. Crowdsourcing and Value Creation.
4. Forms of Crowdsourcing.
5. The Dangers of Crowdsourcing.
6. The Future of Crowdsourcing.”

Swarm-Based Medicine


Paul Martin Putora and Jan Oldenburgin the Journal of Medical Internet Research: “Humans, armed with Internet technology, exercise crowd intelligence in various spheres of social interaction ranging from predicting elections to company management. Internet-based interaction may result in different outcomes, such as improved response capability and decision-making quality.
The direct comparison of swarm-based medicine with evidence- or eminence-based is interesting, but these concepts should be perceived as complementing each other and working independently of each other. Optimal decision making depends on a balance of personal knowledge and swarm intelligence, taking into account the quality of each, with their weight in decisions being adapted accordingly. The possibility of balancing controversial standpoints and achieving acceptable conclusions for the majority of participants has been an important task of scientific and medical conferences since the Age of Enlightenment in the 17th and 18th centuries. Our swarm continues with this interconnecting synchronization at an unprecedented speed and is, thanks to eVotes, Internet forums, and the like, more reactive than ever. Faster changes in our direction of movement, like a school of fish, are becoming possible. Information spreads from one individual to another. It is unconscious, but with our own dance we influence the rest of the beehive.
Within an environment, individual behavior determines the behavior of the collective and vice versa. Internet technology has dramatically changed the environment we behave in. Traditionally, medical information was provided to patients as well as to physicians by experts. This intermediation was characterized by an expert standing between sources of information and the user. Currently, and probably even more so in the future, Web 2.0 and appropriate algorithms enable users to rely on the guidance or behavior of their peers in selecting and consuming information. This is one of many processes facilitated by medicine 2.0 and is described as “apomediation”. Apomediation, whether implicit or explicit, increases the influence of individuals on others. For an individual to adapt its behavior within a swarm, other individuals need to be perceived and their actions reacted upon. Through apomediation, more individuals take part in the swarm.
Our patients are better informed; second opinions can be sought via the Internet within hours. Our individual behavior is influenced by online resources as well as digital communication with our colleagues. This change in individual behavior influences the way we find, understand, and adopt guidelines. Societies representing larger groups within the swarms use this technology to create recommendations. This process is influenced by individuals and previous actions of the community; these then in return influence individual behavior. Information technology has a major impact on the lifecycle of guidelines and recommendations. There is no entry and exit point for IT in this regard. With increasing influence on individual behavior, its influence on collective behavior increases, influencing the other direction to the same extent.
Dynamic changes in movement of the swarm and within the swarm may lead to individuals leaving the herd. These may influence the herd to move in the direction of the outliers. At the same time, an individual leaving a flock or swarm is exposed. Physicians as well as clinical centers expose themselves when they leave the group for the sake of innovation. Negative results and failure might lead to legal exposure should treatments fail.
The perception of swarm behavior itself changes the way we approach guidelines. When several guidelines are published, being aware of them as a result of interaction increases our awareness for bias. Major deviations from other recommendations warrant scrutiny. The perception of swarm behavior and embracing the knowledge of the swarm may lead to an optimized use of resources. Information that has already been obtained may be incorporated directly by agents, enabling them to build on this and establish new knowledge—as social learning agents”

A Manifesto for Smart Citizens


Frank Kresin from the Waag Society: “We, citizens of all cities, take the fate of the places we live in into our own hands. We care about the familiar buildings and the parks, the shops, the schools, the roads and the trees, but far more about the quality of the life we live in them. About the casual interactions, uncalled for encounters, the craze and the booze and the love we lost and found. We know that our lives are interconnected, and what we do here will impact the outcomes over there. While we can never predict the eventual effect of our actions, we take full responsibility to make this world a better place.
Therefore, we will refuse to be consumers, client and informants only, and reclaim agency towards the processes, algorithms and systems that shape our world. We need to know how decisions are made, we need to have the information that is at hand; we need to have direct access to the people in power, and be involved in the crafting of laws and procedures that we grapple with everyday.
Fortunately, we are not alone. We are well educated and have appropriated the tools to connect at the touch of a button, organize ourselves, make our voices heard. We have the tools to measure ourselves and our environment, to visualize and analyse the data, to come to conclusions and take action. We have continuous access to the best of learning in the world, to powerful phones and laptops and software, and to home-grown labs that help us make the things that others won’t. Furthermore we were inspired by such diverse examples as the 1% club, Avaaz, Kickstarter, Couchsurfing, Change by Us, and many, many more.
We are ready. But government is not. It was shaped in the 18th century, but increasingly struggles with 21st century problems it cannot solve. It lost touch with its citizens and is less and less equipped to provide the services and security it had pledged to offer. While it tries to build ‘smart cities’ that reinforce or strengthen the status quo – that was responsible for the problems in the first place – it loses sight of the most valuable resource it can tap into: the smart citizen.
Smart Citizens:

  • Will take responsibility for the place they live, work and love in;
  • Value access over ownership, contribution over power;
  • Will ask forgiveness, not permission;
  • Know where they can get the tools, knowledge and support they need;
  • Value empathy, dialogue and trust;
  • Appropriate technology, rather than accept it as is;
  • Will help the people that struggle with smart stuff;
  • Ask questions, then more questions, before they come up with answers;
  • Actively take part in design efforts to come up with better solutions;
  • Work agile, prototype early, test quickly and know when to start over;
  • Will not stop in the face of seemingly huge boundariesbarriers;
  • Unremittingly share their knowledge and their learning, because they know this is where true value comes from.

All over the world, smart citizens take action. We self-organise, form cooperations, share resources and take back full responsibility for the care of our children and elderly. We pop up restaurants, harvest renewable energy, maintain urban gardens, build temporary structures and nurture compassion and trust. We kickstart the products and services we care about, repair and upcycle, or learn how to manufacture things ourselves. We even coined new currencies in response to events that recently shook our comfortable world, but were never solved by the powers that be.
Until now, we have mostly worked next to governments, sometimes against them, but hardly ever with them. As a result, many of the initiatives so far have been one-offs, inspiring but not game changing. We have put lots of energy into small-scale interventions that briefly flared and then returned to business as usual. Just imagine what will happen if our energy, passion and knowledge are teamed up by governments that know how to implement and scale up. Governments that take full responsibility for participating in the open dialogue that is needed to radically rethink the systems that were built decades ago.
One day we will wake up and realise WE ARE OUR GOVERNMENT. Without us, there is nobody there. As it takes a village to raise a child, it takes a people to craft a society. We know it can be done; it was done before. And with the help of new technologies it is easier than ever. So let’s actively set out to build truly smart cities, with smart citizens at their helms, and together become the change that we want to see in this world.”

Riding the Waves or Caught in the Tide? Navigating the Evolving Information Environment


IFLA Trend Report: “In the global information environment, time moves quickly and there’s an abundance of commentators trying to keep up. With each new technological development, a new report emerges assessing its impact on different sectors of society. The IFLA Trend Report takes a broader approach and identifies five high level trends shaping the information society, spanning access to education, privacy, civic engagement and transformation. Its findings reflect a year’s consultation with a range of experts and stakeholders from different disciplines to map broader societal changes occurring, or likely to occur in the information environment.
The IFLA Trend Report is more than a single document – it is a selection of resources to help you understand where libraries fit into a changing society.
From Five Key Trends Which Will Change Our Information Environment:
Trend 1:
New Technologies Will Both Expand and Limit Who Has Access to Information…
Trend 2:
Online Education Will Democratise and Disrupt Global Learning…
Trend 3:
The Boundaries of Privacy and Data Protection Will Be Redefined…
Trend 4:
Hyper-Connected Societies Will Listen to and Empower New Voices and Groups…In hyper-connected societies more opportunities for collective action are being realised – enabling the rise of new voices and promoting the growth of single-issue movements at the expense of traditional political parties. Open government initiatives and access to public sector data are leading to more transparency and citizen-focused public services.
Trend 5:
The Global Information Economy Will Be Transformed by New Technologies…”

From public innovation to social innovation in the public sector


A review of the literature by Victor Bekkers, Lars Tummers & William Voorberg: “Innovation is a recurring issue in public administration. In doing so it can be considered as a ‘magic concept’ that is been used to frame the necessary transformation of the public sector in order to improve not only its effectiveness and efficiency but also its legitimacy. Innovation is a concept that inspires people and policy makers because it offers the promise of radical change. As such the desire to innovate the public sector has a long history which is sometimes linked to reform programs in order to meet budget cutbacks, to meet the introduction of new management and governance ideologies (like New Public Management or Open Government) or to meet the introduction of new information and communication technologies (like e- government)…
Our starting point for studying social innovations in the public sector is that social innovations take place in a specific environment in which different actors can be distinguished. These actors collaborate with each other in terms of sharing relevant resources in order to develop and implement new ideas, new ways of working or new ways of organizing. This implies that characteristics of the environment can be seen as a relevant drivers and barriers. These characteristics can either function as a trigger for innovation while at the same time they can also function as relevant constraints. Based on an analysis of the literature, we have found that the following aspects of the environment could function as important drivers and barriers of innovation:
  • The social and political complexity of the environment in which public organizations operate which leads to specific demands that function as an external ‘trigger’ for innovation
  • The characteristics and degree of the legal culture in a country or policy sector
  • The type of governance and state tradition in the country or policy sector
  • The allocation of resources, resource dependency and the quality of relationships within the networks among the involved stakeholders”

Visualizing the legislative process with Sankey diagrams


Kamil Gregor at OpeningParliament.org: “The process of shaping the law often resembles an Indiana Jones maze. Bills and amendments run through an elaborate system of committees, sessions and hearings filled with booby traps before finally reaching the golden idol of a final approval.
Parliamentary monitoring organizations and researchers are often interested in how various pieces of legislation survive in this environment and what are the strategies to either kill or aid them. This specifically means answering two questions: What is the probability of a bill being approved and what factors determine this probability?
The legislative process is usually hierarchical: Successful completion of a step in the process is conditioned by completion of all previous steps. Therefore, we may also want to know the probabilities of completion in each consecutive step and their determinants.
A simple way how to give a satisfying answer to these questions without wandering into the land of nonlinear logistic regressions is the Sankey diagram. It is a famous flow chart in which a process is visualized using arrows. Relative quantities of outcomes in the process are represented by arrows’ widths.
A famous example is a Sankey diagram of Napoleon’s invasion of Russia. We can clearly see how the Grand Army was gradually shrinking as French soldiers were dying or defecting. Another well-known example is the Google Analytics flow chart. It shows how many visitors enter a webpage and then either leave or continue to a different page on the same website. As the number of consecutive steps increases, the number of visitors remaining on the website decreases.
The legislative process can be visualized in the same way. Progress of bills is represented by a stream between various steps in the process and width of the stream corresponds to quantities of bills. A bill can either complete all the steps of the process, or it can “drop out” of it at some point if it gets rejected.
Let’s take a look…”

How to make a city great


New video and report by McKinsey: “What makes a great city? It is a pressing question because by 2030, 5 billion people—60 percent of the world’s population—will live in cities, compared with 3.6 billion today, turbocharging the world’s economic growth. Leaders in developing nations must cope with urbanization on an unprecedented scale, while those in developed ones wrestle with aging infrastructures and stretched budgets. All are fighting to secure or maintain the competitiveness of their cities and the livelihoods of the people who live in them. And all are aware of the environmental legacy they will leave if they fail to find more sustainable, resource-efficient ways of managing these cities.

To understand the core processes and benchmarks that can transform cities into superior places to live and work, McKinsey developed and analyzed a comprehensive database of urban economic, social, and environmental performance indicators. The research included interviewing 30 mayors and other leaders in city governments on four continents and synthesizing the findings from more than 80 case studies that sought to understand what city leaders did to improve processes and services from urban planning to financial management and social housing.
The result is How to make a city great (PDF–2.1MB), a new report arguing that leaders who make important strides in improving their cities do three things really well:

  • They achieve smart growth.
  • They do more with less. Great cities secure all revenues due, explore investment partnerships, embrace technology, make organizational changes that eliminate overlapping roles, and manage expenses. Successful city leaders have also learned that, if designed and executed well, private–public partnerships can be an essential element of smart growth, delivering lower-cost, higher-quality infrastructure and services.
  • They win support for change. Change is not easy, and its momentum can even attract opposition. Successful city leaders build a high-performing team of civil servants, create a working environment where all employees are accountable for their actions, and take every opportunity to forge a stakeholder consensus with the local population and business community. They take steps to recruit and retain top talent, emphasize collaboration, and train civil servants in the use of technology.”

From Potholes to Policies: Technology, Civic Engagement and the Path to Peer-Produced Governance


Chris Osgood and Nigel Jacob at Living Cities: “There’s been tremendous energy behind the movement to change the way that local governments use technology to better connect with residents. Civic hackers, Code for America Fellows, concerned residents, and offices such as ours, the Mayor’s Office of New Urban Mechanics in Boston, are working together to create a more collaborative environment in which these various players can develop new kinds of solutions to urban challenges…

These initiatives have shown a lot of promise. Now we need to build on these innovations to bring public participation into the heart of policymaking.
This is not going to happen overnight, nor is the path to changing the interface between citizens and government an obvious one. However, reflecting on the work we’ve done over the past few years, we are starting to see a set of design principles that can help guide our efforts. These are emergent, and so imperfect, but we share them here in the hopes of getting feedback to improve them:

  1. The reasons for engagement must be clear: It is incumbent on us as creators and purveyors of civic technologies to be crystal-clear about what policies we are trying to rewrite, why, and what role the public plays in that process. With the Public Schools, the Community PlanIT game was built to engage residents both on-line and in person to co-design school performance metrics; the result was an approach that was different, and better, than what had originally been proposed, with less discord than was happening in traditional town hall meetings.
  2. Channels must be high-quality and appropriately receptive: When you use Citizens Connect to report quality-of-life issues in Boston, you get an email saying: “Thank you for reporting this pothole. It has now been fixed.” You can’t just cut and paste that email to say: “Thank you for your views on this policy. The policy has now been fixed.” The channel has to make it possible for the City to make meaning of and act on resident input, and then to communicate back to users what has been done and why. And as our friends at Code for America say, they must be “simple, beautiful and easy to use.”
  3. Transparency is vital: Transparency around how the process works and why fosters greater public trust in the system and consequently makes people more likely to engage. Local leaders must therefore be very clear up-front about these points, and communicate them repeatedly and consistently in the face of potential mistrust and misunderstanding.”

 

How X Prize Contestants Will Hunt Down The Health Sensors Of The Future


Ariel Schwartz in Co.Exist: “The $10 million Qualcomm Tricorder X Prize asks entrants to perform an incredibly difficult feat: accurately diagnose 15 diseases in 30 patients in three days using only a mobile platform. To do that, competing teams need to have access to sophisticated sensors and related software.
Some of those sensors may be found among the finalists of the $2.25 million Nokia Sensing XCHALLENGE, a set of two consecutive competitions that challenges teams to advance sensing technology for gathering data about human health and the environment. The finalists for the first challenge, announced in early August, are diverse, though they do share one common trait: They’re all lab-on-a-chip technologies. “They’re small enough to be body wearable and programmable, but they use different methods,” says Mark Winter, senior director of the Nokia Sensing XCHALLENGE.”

Strengthening Local Capacity for Data-Driven Decisionmaking


A report by the National Neighborhood Indicators Partnership (NNIP): “A large share of public decisions that shape the fundamental character of American life are made at the local level; for example, decisions about controlling crime, maintaining housing quality, targeting social services, revitalizing low-income neighborhoods, allocating health care, and deploying early childhood programs. Enormous benefits would be gained if a much larger share of these decisions were based on sound data and analysis.
In the mid-1990s, a movement began to address the need for data for local decisionmaking.Civic leaders in several cities funded local groups to start assembling neighborhood and address-level data from multiple local agencies. For the first time, it became possible to track changing neighborhood conditions, using a variety of indicators, year by year between censuses. These new data intermediaries pledged to use their data in practical ways to support policymaking and community building and give priority to the interests of distressed neighborhoods. Their theme was “democratizing data,” which in practice meant making the data accessible to residents and community groups (Sawicki and Craig 1996).

The initial groups that took on this work formed the National Neighborhood Indicators Partnership (NNIP) to further develop these capacities and spread them to other cities. By 2012, NNIP partners were established in 37 cities, and similar capacities were in development in a number of others. The Urban Institute (UI) serves as the secretariat for the network. This report documents a strategic planning process undertaken by NNIP in 2012 and early 2013. The network’s leadership and funders re-examined the NNIP model in the context of 15 years of local partner experiences and the dramatic changes in technology and policy approaches that have occurred over that period. The first three sections explain NNIP functions and institutional structures and examine the potential role for NNIP in advancing the community information field in today’s environment.”