New Paper by Susan P. Crawford and Dana Walters (Berkman Center Research Publication No. 17): “Over the last three years, the Boston Mayor’s Office of New Urban Mechanics, the innovative, collaborative ethos within City Hall fostered by Mayor Menino and his current chief of staff, Mitchell Weiss, and Boston’s launch of a CRM system and its associated Citizens Connect smartphone app have all attracted substantial media attention. In particular, the City of Boston’s strategy to put citizen engagement and participation at the center of its efforts, implemented by Chris Osgood and Nigel Jacob as co-chairs of the Mayor’s Office of New Urban Mechanics, has drawn attention to the potential power of collaboration and technology to transform citizens’ connections to their government and to each other. Several global developments have combined to make Boston’s collaborative efforts interesting: First, city managers around the world confront shrinking budgets and diminishing trust in the role of government; second, civic entrepreneurs and technology innovators are pressuring local governments to adopt new forms of engagement with citizens; and third, new digital tools are emerging that can help make city services both more visible and more effective. Boston’s experience in pursuing partnerships that facilitate opportunities for engaging citizens may provide scalable (and disruptive) lessons for other cities.
During the summer of 2013, in anticipation of Mayor Menino’s retirement in January 2014, Prof. Susan Crawford and Project Assistant Dana Walters carried out a case study examining the ongoing evolution of the Boston Mayor’s Hotline into a platform for civic engagement. We chose this CRM focus because the initial development of the system provides a concrete example of how leaders in government can connect to local partners and citizens. In the course of this research, we interviewed 21 city employees and several of their partners outside government, and gathered data about the use of the system.
We found a traditional technology story—selection and integration of CRM software, initial performance management using that software, development of ancillary channels of communication, initial patterns of adoption and use—that reflects the commitment of Mayor Menino to personalized constituent service. We also found that that commitment, his long tenure, and the particular personalities of the people on the New Urban Mechanics team make this both a cultural story as well as a technology story. Here are the highlights…”
Innovation Network' Connects Leaders Across Latin America to Share Ideas
National Democratic Institute: “Throughout Latin America, political and civic leaders are under increasing pressure to solve pervasive problems such as poverty, insecurity, corruption and lack of government transparency. Some of that pressure is generated by social media and other new communications tools available to constituents. But new technology is also aiding the response.
Revolutionary developments such as georeferencing and low-cost video conferencing have spawned new ways for political and civic leaders to address some of these problems. Georeferencing, for example, helps combat corruption by making it possible to track the location of individuals, such as government employees, at a given time to ensure they are performing work when and where they say they are.
Leaders are using new technology to push for campaign finance transparency in Colombia, and to improve how political parties in Argentina and Uruguay prepare their members to tackle public policy challenges by using web-based tools for virtual trainings. In Honduras, where it is common for corrupt teachers to claim pay for work in multiple districts, the government is using georeferencing to ensure that these teachers aren’t paid for work they didn’t do.
But despite the innovations, there is little communication among countries in the region, so new methods developed in one country are often unknown in another. To overcome that gap, NDI has supported the creation of Red Innovación (RI), or “Innovation Network,” a virtual online Spanish-language forum where social and political innovators from throughout the region can highlight initiatives, solicit feedback and harvest new ideas to help governments become more responsive, transparent and effective.
Red Innovación uses platforms such as Google Hangout videoconferences to help put political parties and civil society organizations in touch with experts on such topics as how to communicate more effectively, how cyberactivism works and how to use technology to promote transparency.”
The World is a Natural Laboratory, and Social Media is the New Petri Dish
Perspective by Jean-Loup Rault et al in Ethology: “Many high-priority and high-interest species are challenging to study due to the difficulty in accessing animals and/or obtaining sufficient sample sizes. The recent explosion in technology, particularly social media and live webcams available on the Internet, provides new opportunities for behavioral scientists to collect data not just on our own species, as well as new resources for teaching and outreach. We discuss here the possibility of exploiting online media as a new source of behavioral data, which we termed ‘video mining’. This article proposes epidemiological and ethological field techniques to gather and screen online media as a data source on diverse taxa. This novel method provides access to a rich source of untapped knowledge, particularly to study the behavior of understudied species or sporadic behaviors, but also for teaching or monitoring animals in challenging settings.”
If Your Government Fails, Can You Create a New One With Your Phone?
Philip Howard in the Atlantic: “Wherever governments are in crisis, in transition, or in absentia, people are using digital media to try to improve their condition, to build new organizations, and to craft new institutional arrangements. Technology is, in a way, enabling new kinds of states.
It is out of vogue in Washington to refer to failed states. But regardless of the term, there are an unfortunate number of places where governments have ceased to function, creating openings for these new institutional arrangements to flourish. Indeed, state failure doesn’t always take the form of a catastrophic and complete collapse in government. States can fail at particular moments, such as during a natural disaster or an election. States can also fail in particular domains, such as in tax collection.
Information technologies like cellphones and the Internet are generating small acts of self-governance in a wide range of domains and in surprising places.”
Quantifying cities’ emotional effects
MIT Press: “A color-coded map of the perceived safety of New York City neighborhoods, based on Web volunteers’ comparisons of images extracted from Google Maps’ “street view” archive.
Image: Macro Connections Group
Image: Macro Connections Group
July 24, 2013
The “broken-windows theory,” which was propounded by two Harvard University researchers in the early 1980s, holds that urban “disorder” — visible signs of neglect, such as broken windows — actually promotes crime, initiating a vicious feedback loop. The theory was the basis for former New York mayor Rudy Giuliani’s crackdown on petty crime, but it’s come under sharp criticism from some social scientists. One of the difficulties in evaluating the theory is that it’s hard to quantify something as subjective as visible disorder.
In the latest issue of the journal PLoS One, researchers from MIT’s Media Lab present a new online tool that they hope will help social scientists take a more rigorous look at city dwellers’ emotional responses to their environments. The tool presents online volunteers with pairs of images randomly drawn from Google Maps’ compendium of street-level photographs; each volunteer selects the image that better represents some qualitative attribute. Algorithms use the results of the pairwise comparisons to assign geographical areas scores, from one to 10, on each attribute.
In the experiments reported in the PLoS One paper, volunteers ranked the neighborhoods depicted in the images according to how safe they looked, how “upper-class,” and how “unique” — an attribute selected in the hope that it would not be strongly correlated with the other two. The researchers found that the scores for the U.S. cities selected for the study — New York and Boston — showed greater disparity between the extremes for both class and safety than did those for the two Austrian cities selected, Linz and Salzburg.
They also found that, controlled for income, area, and population, the perceived-safety scores for neighborhoods in New York correlated very well with incidence of violent crime”.
New Book: Breakpoint, Why the Web will Implode, Search will be Obsolete, and Everything Else you Need to Know about Technology is in Your Brain
breakpointbook.com: “We are living in a world in which cows send texts to farmers when they’re in heat, where the most valuable real estate in New York City houses computers, not people, and some of humanity’s greatest works are created by crowds, not individuals.
We are in the midst of a networking revolution–set to transform the way we access the world’s information and the way we connect with one another. Studying biological systems is perhaps the best way to understand such networks, and nature has a lesson for us if we care to listen: bigger is rarely better in the long run. The deadliest creature is the mosquito, not the lion. It is the quality of a network that is important for survival, not the size, and all networks–the human brain, Facebook, Google, even the internet itself–eventually reach a breakpoint and collapse. That’s the bad news. The good news is that reaching a breakpoint can be a step forward, allowing a network to substitute quality for quantity.
In Breakpoint, brain scientist and entrepreneur Jeff Stibel takes readers to the intersection of the brain, biology, and technology. He shows how exceptional companies are using their understanding of the internet’s brain-like powers to create a competitive advantage by building more effective websites, utilizing cloud computing, engaging social media, monetizing effectively, and leveraging a collective consciousness. Indeed, the result of these technologies is a more tightly connected world with capabilities far beyond the sum of our individual minds. Breakpoint offers a fresh and exciting perspective about the future of technology and its effects on all of us.”
Copyright Done Right? Finland To Vote On Crowdsourced Regulations
Fast-Feed: “Talk about crowdsourcing: Finland is set to vote on a set of copyright laws that weren’t proposed by government or content-making agencies: They were drafted by citizens.
Finns are able to propose laws that the government must consider if 50,000 supporters sign a petition calling for the law within six months. A set of copyright regulations that are fairer to everyone just passed that threshold, and TorrentFreak.com reports that a government vote is likely in early 2014. The new laws were created with the help of the Finnish Electronic Frontier Foundation, and the body has promised that it will maintain pressure on the political system so that the law will actually be changed.
The proposed new laws would decriminalize file sharing and prevent house searches and surveillance of pirates. TorrentFreak reminds us of the international media outcry that happened last year when during a police raid a 9-year-old girl’s laptop was confiscated on the grounds that she stole copyrighted content. Finland’s existing copyright laws, under what’s called the Lex Karpela amendment, are very strict and criminalize the breaking of DRM for copying purposes as well as preventing discussion of the technology for doing so. The laws have been criticized by activists and observers for their strictness and infringement upon freedom of speech.”
The Role of Digital Media in Participatory Politics
Interview with Joseph Kahne, chair of the MacArthur Foundation’s Research Network on Youth and Participatory Politics: “What we found was that many games provided civic learning opportunities, such as opportunities to take on the role of a leader—the president, for example—or opportunities to help others. There also were simulations where players had opportunities to work on a societal issue and to learn about institutional processes—how a legislature works, for example. And we found that when games provided those kinds of civic learning opportunities, playing them was associated with much higher commitments to civic engagement. We think some of the relationship was due to youth with civic interests choosing to play those games, and that some of the relationship was due to these games orienting youth towards the potential of civic activity. – …
Historically, the way I thought about how people engaged with the internet did not emphasize what Henry Jenkins and others refer to as “participatory culture.” I focused on whether people send email or look things up on the web. But that’s really not so different than what people did before. It’s just more efficient. The more I got involved, though, the more I began to see that the ways in which people participated with digital media actually transformed or enabled new kinds of engagement—or at least greatly facilitated the kinds of engagement that might have been possible before but would have been much less common. Such participation teaches norms and skills that end up being quite valuable in the civic realm—and it connects youth and adults to networks where they learn about issues and ways to get involved. – …
We found that many youth engage in nonpolitical forms of interest-driven activity— they’re part of online groups connected to their hobbies or sports or entertainment, for example. And we found that youth who engage in those nonpolitical, interest-driven activities become more engaged civically and politically even after controlling for their prior levels of civic and political engagement. That’s fascinating. – “
Why Contests Improve Philantropy
New Report from the Knight Foundation: “Since 2007, Knight Foundation has run or funded nearly a dozen open contests, many over multiple years, choosing some 400 winners from almost 25,000 entries, and granting more than $75 million to individuals, businesses, schools and nonprofits. The winners believe, as we do, that democracy thrives when people and communities are informed and engaged. The contests reflect the full diversity of our program areas: journalism and media innovation, engaging communities and fostering the arts. Over the past seven years, we have learned a lot about how good contests work, what they can do, and what the challenges are. Though contests represent less than 20 percent of our grant-making, they have improved our traditional programs in myriad ways.
A 2009 McKinsey & Company Report, “And the winner is…, ” put it this way: “Every leading philanthropist should consider the opportunity to use prizes to help achieve their mission, and to accept the challenge of fully exploiting this powerful tool. ” But of America ‘s more than 76,000 grant-making foundations, only a handful, maybe 100 at most, have embraced the use of contests. That means 99.9 percent do not.
Sharing these lessons here is an invitation to others to consider how contests, when appropriate, might widen their networks, deepen the work they already do, and broaden their definition of philanthropic giving.
Before you launch and manage your own contests, you might want to consider the six major lessons we ‘ve learned about how contests improved our philanthropy.
1. They bring in new blood and new ideas.
2. They create value beyond the winners.
3. They help organizations spot emerging trends.
4. They challenge routines and entrenched foundation behaviors.
5. They complement existing philanthropy strategies.
6. They create new ways to engage communities.
…Depending upon the competition, the odds of winning one of Knight’s contests are, at their lowest, one in six, and at their highest, more than one in 100. But if you think of your contest only as a funnel spitting out a handful of winning ideas, you overlook what’s really happening. A good contest is more a megaphone for a cause.”
Code for America: Announcing the 2013 Accelerator Class
Press Release: “Code for America opened applications for the 2013 Accelerator knowing that the competition would be fierce. This year we received over 190 applications from amazing candidates. Today, we’re pleased to announce the five teams chosen to participate in the 2013 Accelerator.
The teams are articulate, knowledgeable, and passionate about their businesses. They come from all over the country — Texas, North Carolina, Florida, and California — and we’re excited to get started with them. Teams include:
ArchiveSocial enables organizations to embrace social media by minimizing risk and eliminating compliance barriers. Specifically, it solves the challenge of retaining Gov 2.0 communications for compliance with FOIA and other public records laws. It currently automates business-grade record keeping of communications on networks such as Facebook, Twitter, and YouTube. Moving forward, ArchiveSocial will help further enforce social media policy and protect the organizational brand.
The Family Assessment Form (FAF) Web is a tool designed by social workers, researchers, and technology experts to help family support practitioners improve family functioning, service planning for families, and organizational performance. The FAF is ideal for use in organizations performing home visitation services for families that address comprehensive concerns about family well-being and child welfare. FAF Web enables all stakeholders to access essential data remotely from any internet-enabled device.
OpenCounter helps entrepreneurs to register their businesses with the local government. It does so through an online check-out experience that adapts to the applicant’s answers and asks for pertinent information only once. OpenCounter estimates licensing time and costs so entrepreneurs can understand what it will take to get their business off the ground. It’s the TurboTax of business permitting.
SmartProcure is an online information service that provides access to local, state, and federal government procurement data, with two public-interest goals: 1. Enable government agencies to make more efficient procurement decisions and save taxpayer dollars. 2. Empower businesses to sell more effectively and competitively to government agencies. The proprietary system provides access to data from more than 50 million purchase orders issued by 1,700 government agencies.
StreetCred Software helps police agencies manage their arrest warrants, eliminate warrant backlogs, and radically improve efficiency while increasing officer safety. It helps agencies understand their fugitive population, measure effectiveness, and make improvements. StreetCred Software, Inc., was founded by two Texas police officers. One is an 18-year veteran investigator and fugitive hunter, the other a technology industry veteran who became an cop in 2010.”