Infomediaries and accountability


Paper by Becky Carter: “A synthesis of what the existing evidence says (and where there are gaps) on:

1) What role might ‘infomediaries’, and specifically the media have in helping translate transparency into greater government accountability? In generating that accountability? In empowering citizens?

2) In what contexts or types of contexts do ‘infomediaries’ and media play such a facilitating role, and why?

3) What enabling factors contributed to success?

4) What role, if any, have donors had in supporting these sectors in this capacity?

5) What risks exist in this space?…(More)”

What Should We Do About Big Data Leaks?


Paul Ford at the New Republic: “I have a great fondness for government data, and the government has a great fondness for making more of it. Federal elections financial data, for example, with every contribution identified, connected to a name and address. Or the results of the census. I don’t know if you’ve ever had the experience of downloading census data but it’s pretty exciting. You can hold America on your hard drive! Meditate on the miracles of zip codes, the way the country is held together and addressable by arbitrary sets of digits.

You can download whole books, in PDF format, about the foreign policy of the Reagan Administration as it related to Russia. Negotiations over which door the Soviet ambassador would use to enter a building. Gigabytes and gigabytes of pure joy for the ephemeralist. The government is the greatest creator of ephemera ever.

Consider the Financial Crisis Inquiry Commission, or FCIC, created in 2009 to figure out exactly how the global economic pooch was screwed. The FCIC has made so much data, and has done an admirable job (caveats noted below) of arranging it. So much stuff. There are reams of treasure on a single FCIC web site, hosted at Stanford Law School: Hundreds of MP3 files, for example, with interviews with Jamie Dimonof JPMorgan Chase and Lloyd Blankfein of Goldman Sachs. I am desperate to find  time to write some code that automatically extracts random audio snippets from each and puts them on top of a slow ambient drone with plenty of reverb, so that I can relax to the dulcet tones of the financial industry explaining away its failings. (There’s a Paul Krugman interview that I assume is more critical.)

The recordings are just the beginning. They’ve released so many documents, and with the documents, a finding aid that you can download in handy PDF format, which will tell you where to, well, find things, pointing to thousands of documents. That aid alone is 1,439 pages.

Look, it is excellent that this exists, in public, on the web. But it also presents a very contemporary problem: What is transparency in the age of massive database drops? The data is available, but locked in MP3s and PDFs and other documents; it’s not searchable in the way a web page is searchable, not easy to comment on or share.

Consider the WikiLeaks release of State Department cables. They were exhausting, there were so many of them, they were in all caps. Or the trove of data Edward Snowden gathered on aUSB drive, or Chelsea Manning on CD. And the Ashley Madison leak, spread across database files and logs of credit card receipts. The massive and sprawling Sony leak, complete with whole email inboxes. And with the just-released Panama Papers, we see two exciting new developments: First, the consortium of media organizations that managed the leak actually came together and collectively, well, branded the papers, down to a hashtag (#panamapapers), informational website, etc. Second, the size of the leak itself—2.5 terabytes!—become a talking point, even though that exact description of what was contained within those terabytes was harder to understand. This, said the consortia of journalists that notably did not include The New York Times, The Washington Post, etc., is the big one. Stay tuned. And we are. But the fact remains: These artifacts are not accessible to any but the most assiduous amateur conspiracist; they’re the domain of professionals with the time and money to deal with them. Who else could be bothered?

If you watched the movie Spotlight, you saw journalists at work, pawing through reams of documents, going through, essentially, phone books. I am an inveterate downloader of such things. I love what they represent. And I’m also comfortable with many-gigabyte corpora spread across web sites. I know how to fetch data, how to consolidate it, and how to search it. I share this skill set with many data journalists, and these capacities have, in some ways, become the sole province of the media. Organs of journalism are among the only remaining cultural institutions that can fund investigations of this size and tease the data apart, identifying linkages and thus constructing informational webs that can, with great effort, be turned into narratives, yielding something like what we call “a story” or “the truth.” 

Spotlight was set around 2001, and it features a lot of people looking at things on paper. The problem has changed greatly since then: The data is everywhere. The media has been forced into a new cultural role, that of the arbiter of the giant and semi-legal database. ProPublica, a nonprofit that does a great deal of data gathering and data journalism and then shares its findings with other media outlets, is one example; it funded a project called DocumentCloud with other media organizations that simplifies the process of searching through giant piles of PDFs (e.g., court records, or the results of Freedom of Information Act requests).

At some level the sheer boredom and drudgery of managing these large data leaks make them immune to casual interest; even the Ashley Madison leak, which I downloaded, was basically an opaque pile of data and really quite boring unless you had some motive to poke around.

If this is the age of the citizen journalist, or at least the citizen opinion columnist, it’s also the age of the data journalist, with the news media acting as product managers of data leaks, making the information usable, browsable, attractive. There is an uneasy partnership between leakers and the media, just as there is an uneasy partnership between the press and the government, which would like some credit for its efforts, thank you very much, and wouldn’t mind if you gave it some points for transparency while you’re at it.

Pause for a second. There’s a glut of data, but most of it comes to us in ugly formats. What would happen if the things released in the interest of transparency were released in actual transparent formats?…(More)”

Crowdsourcing a Collective Sense of Place


Jenkins A., Croitoru A., Crooks A.T., Stefanidis A. in PLOS: “Place can be generally defined as a location that has been assigned meaning through human experience, and as such it is of multidisciplinary scientific interest. Up to this point place has been studied primarily within the context of social sciences as a theoretical construct. The availability of large amounts of user-generated content, e.g. in the form of social media feeds or Wikipedia contributions, allows us for the first time to computationally analyze and quantify the shared meaning of place. By aggregating references to human activities within urban spaces we can observe the emergence of unique themes that characterize different locations, thus identifying places through their discernible sociocultural signatures. In this paper we present results from a novel quantitative approach to derive such sociocultural signatures from Twitter contributions and also from corresponding Wikipedia entries. By contrasting the two we show how particular thematic characteristics of places (referred to herein as platial themes) are emerging from such crowd-contributed content, allowing us to observe the meaning that the general public, either individually or collectively, is assigning to specific locations. Our approach leverages probabilistic topic modelling, semantic association, and spatial clustering to find locations are conveying a collective sense of place. Deriving and quantifying such meaning allows us to observe how people transform a location to a place and shape its characteristics….(More)”

Hermeneutica: Computer-Assisted Interpretation in the Humanities


Book by Geoffrey Rockwell and Stéfan Sinclair: “The image of the scholar as a solitary thinker dates back at least to Descartes’ Discourse on Method. But scholarly practices in the humanities are changing as older forms of communal inquiry are combined with modern research methods enabled by the Internet, accessible computing, data availability, and new media. Hermeneutica introduces text analysis using computer-assisted interpretive practices. It offers theoretical chapters about text analysis, presents a set of analytical tools (called Voyant) that instantiate the theory, and provides example essays that illustrate the use of these tools. Voyant allows users to integrate interpretation into texts by creating hermeneutica—small embeddable “toys” that can be woven into essays published online or into such online writing environments as blogs or wikis. The book’s companion website, Hermeneutic.ca, offers the example essays with both text and embedded interactive panels. The panels show results and allow readers to experiment with the toys themselves.

The use of these analytical tools results in a hybrid essay: an interpretive work embedded with hermeneutical toys that can be explored for technique. The hermeneutica draw on and develop such common interactive analytics as word clouds and complex data journalism interactives. Embedded in scholarly texts, they create a more engaging argument. Moving between tool and text becomes another thread in a dynamic dialogue….(More)”

Technology for Transparency: Cases from Sub-Saharan Africa


 at Havard Political Review: “Over the last decade, Africa has experienced previously unseen levels of economic growth and market vibrancy. Developing countries can only achieve equitable growth and reduce poverty rates, however, if they are able to make the most of their available resources. To do this, they must maximize the impact of aid from donor governments and NGOs and ensure that domestic markets continue to diversify, add jobs, and generate tax revenues. Yet, in most developing countries, there is a dearth of information available about industry profits, government spending, and policy outcomes that prevents efficient action.

ONE, an international advocacy organization, has estimated that $68.6 billion was lost in sub-Saharan Africa in 2012 due to a lack of transparency in government budgeting….

The Importance of Technology

Increased visibility of problems exerts pressure on politicians and other public sector actors to adjust their actions. This process is known as social monitoring, and it relies on citizens or public agencies using digital tools, such as mobile phones, Facebook, and other social media sites to spot public problems. In sub-Saharan Africa, however, traditional media companies and governments have not shown consistency in reporting on transparency issues.

New technologies offer a solution to this problem. Philip Thigo, the creator of an online and SMS platform that monitors government spending, said in an interview with Technology for Transparency, “All we are trying to do is enhance the work that [governments] do. We thought that if we could create a clear channel where communities could actually access data, then the work of government would be easier.” Networked citizen media platforms that rely on the volunteer contributions of citizens have become increasingly popular. Given that in most African countries less than 10 percent of the population has Internet access, mobile-device-based programs have proven the logical solution. About 30 percent of the population continent-wide has access to cell phones.

Lova Rakotomalala, a co-founder of an NGO in Madagascar that promotes online exposure of social grassroots projects, told the HPR, “most Malagasies will have a mobile phone and an FM radio because it helps them in their daily lives.” Rakotomalala works to provide workshops and IT training to people in regions of Madagascar where Internet access has been recently introduced. According to him, “the amount of data that we can collect from social monitoring and transparency projects will only grow in the near future. There is much room for improvement.”

Kenyan Budget Tracking Tool

The Kenyan Budget Tracking Tool is a prominent example of how social media technology can help obviate traditional transparency issues. Despite increased development assistance and foreign aid, the number of Kenyans classified as poor grew from 29 percent in the 1970s to almost 60 percent in 2000. Noticing this trend, Philip Thigo created an online and SMS platform called the Kenyan Budget Tracking Tool. The platform specifically focuses on the Constituencies Development Fund, through which members of the Kenyan parliament are able to allocate resources towards various projects, such as physical infrastructure, government offices, or new schools.

This social monitoring technology has exposed real government abuses. …

Another mobile tool, Question Box, allows Ugandans to call or message operators who have access to a database full of information on health, agriculture, and education.

But tools like Medic Mobile and the Kenyan Budget Tracking Tool are only the first steps in solving the problems that plague corrupt governments and underdeveloped communities. Improved access to information is no substitute for good leadership. However, as Rakotomalala argued, it is an important stepping-stone. “While legally binding actions are the hammer to the nail, you need to put the proverbial nail in the right place first. That nail is transparency.”…(More)

Automating power: Social bot interference in global politics


Samuel C. Woolley at First Monday: “Over the last several years political actors worldwide have begun harnessing the digital power of social bots — software programs designed to mimic human social media users on platforms like Facebook, Twitter, and Reddit. Increasingly, politicians, militaries, and government-contracted firms use these automated actors in online attempts to manipulate public opinion and disrupt organizational communication. Politicized social bots — here ‘political bots’ — are used to massively boost politicians’ follower levels on social media sites in attempts to generate false impressions of popularity. They are programmed to actively and automatically flood news streams with spam during political crises, elections, and conflicts in order to interrupt the efforts of activists and political dissidents who publicize and organize online. They are used by regimes to send out sophisticated computational propaganda. This paper conducts a content analysis of available media articles on political bots in order to build an event dataset of global political bot deployment that codes for usage, capability, and history. This information is then analyzed, generating a global outline of this phenomenon. This outline seeks to explain the variety of political bot-oriented strategies and presents details crucial to building understandings of these automated software actors in the humanities, social and computer sciences….(More)”

Website Seeks to Make Government Data Easier to Sift Through


Steve Lohr at the New York Times: “For years, the federal government, states and some cities have enthusiastically made vast troves of data open to the public. Acres of paper records on demographics, public health, traffic patterns, energy consumption, family incomes and many other topics have been digitized and posted on the web.

This abundance of data can be a gold mine for discovery and insights, but finding the nuggets can be arduous, requiring special skills.

A project coming out of the M.I.T. Media Lab on Monday seeks to ease that challenge and to make the value of government data available to a wider audience. The project, called Data USA, bills itself as “the most comprehensive visualization of U.S. public data.” It is free, and its software code is open source, meaning that developers can build custom applications by adding other data.

Cesar A. Hidalgo, an assistant professor of media arts and sciences at the M.I.T. Media Lab who led the development of Data USA, said the website was devised to “transform data into stories.” Those stories are typically presented as graphics, charts and written summaries….Type “New York” into the Data USA search box, and a drop-down menu presents choices — the city, the metropolitan area, the state and other options. Select the city, and the page displays an aerial shot of Manhattan with three basic statistics: population (8.49 million), median household income ($52,996) and median age (35.8).

Lower on the page are six icons for related subject categories, including economy, demographics and education. If you click on demographics, one of the so-called data stories appears, based largely on data from the American Community Survey of the United States Census Bureau.

Using colorful graphics and short sentences, it shows the median age of foreign-born residents of New York (44.7) and of residents born in the United States (28.6); the most common countries of origin for immigrants (the Dominican Republic, China and Mexico); and the percentage of residents who are American citizens (82.8 percent, compared with a national average of 93 percent).

Data USA features a selection of data results on its home page. They include the gender wage gap in Connecticut; the racial breakdown of poverty in Flint, Mich.; the wages of physicians and surgeons across the United States; and the institutions that award the most computer science degrees….(More)

Selected Readings on Data and Humanitarian Response


By Prianka Srinivasan and Stefaan G. Verhulst *

The Living Library’s Selected Readings series seeks to build a knowledge base on innovative approaches for improving the effectiveness and legitimacy of governance. This curated and annotated collection of recommended works on the topic of data and humanitarian response was originally published in 2016.

Data, when used well in a trusted manner, allows humanitarian organizations to innovate how to respond to emergency events, including better coordination of post-disaster relief efforts, the ability to harness local knowledge to create more targeted relief strategies, and tools to predict and monitor disasters in real time. Consequently, in recent years both multinational groups and community-based advocates have begun to integrate data collection and evaluation strategies into their humanitarian operations, to better and more quickly respond to emergencies. However, this movement poses a number of challenges. Compared to the private sector, humanitarian organizations are often less equipped to successfully analyze and manage big data, which pose a number of risks related to the security of victims’ data. Furthermore, complex power dynamics which exist within humanitarian spaces may be further exacerbated through the introduction of new technologies and big data collection mechanisms. In the below we share:

  • Selected Reading List (summaries and hyperlinks)
  • Annotated Selected Reading List
  • Additional Readings

Selected Reading List  (summaries in alphabetical order)

Data and Humanitarian Response

Risks of Using Big Data in Humanitarian Context

Annotated Selected Reading List (in alphabetical order)

Karlsrud, John. “Peacekeeping 4.0: Harnessing the Potential of Big Data, Social Media, and Cyber Technologies.” Cyberspace and International Relations, 2013. http://bit.ly/235Qb3e

  • This chapter from the book “Cyberspace and International Relations” suggests that advances in big data give humanitarian organizations unprecedented opportunities to prevent and mitigate natural disasters and humanitarian crises. However, the sheer amount of unstructured data necessitates effective “data mining” strategies for multinational organizations to make the most use of this data.
  • By profiling some civil-society organizations who use big data in their peacekeeping efforts, Karlsrud suggests that these community-focused initiatives are leading the movement toward analyzing and using big data in countries vulnerable to crisis.
  • The chapter concludes by offering ten recommendations to UN peacekeeping forces to best realize the potential of big data and new technology in supporting their operations.

Mancini, Fancesco. “New Technology and the prevention of Violence and Conflict.” International Peace Institute, 2013. http://bit.ly/1ltLfNV

  • This report from the International Peace Institute looks at five case studies to assess how information and communications technologies (ICTs) can help prevent humanitarian conflicts and violence. Their findings suggest that context has a significant impact on the ability for these ICTs for conflict prevention, and any strategies must take into account the specific contingencies of the region to be successful.
  • The report suggests seven lessons gleaned from the five case studies:
    • New technologies are just one in a variety of tools to combat violence. Consequently, organizations must investigate a variety of complementary strategies to prevent conflicts, and not simply rely on ICTs.
    • Not every community or social group will have the same relationship to technology, and their ability to adopt new technologies are similarly influenced by their context. Therefore, a detailed needs assessment must take place before any new technologies are implemented.
    • New technologies may be co-opted by violent groups seeking to maintain conflict in the region. Consequently, humanitarian groups must be sensitive to existing political actors and be aware of possible negative consequences these new technologies may spark.
    • Local input is integral to support conflict prevention measures, and there exists need for collaboration and awareness-raising with communities to ensure new technologies are sustainable and effective.
    • Information shared between civil-society has more potential to develop early-warning systems. This horizontal distribution of information can also allow communities to maintain the accountability of local leaders.

Meier, Patrick. “Digital humanitarians: how big data is changing the face of humanitarian response.” Crc Press, 2015. http://amzn.to/1RQ4ozc

  • This book traces the emergence of “Digital Humanitarians”—people who harness new digital tools and technologies to support humanitarian action. Meier suggests that this has created a “nervous system” to connect people from disparate parts of the world, revolutionizing the way we respond to humanitarian crises.
  • Meier argues that such technology is reconfiguring the structure of the humanitarian space, where victims are not simply passive recipients of aid but can contribute with other global citizens. This in turn makes us more humane and engaged people.

Robertson, Andrew and Olson, Steve. “Using Data Sharing to Improve Coordination in Peacebuilding.” United States Institute for Peace, 2012. http://bit.ly/235QuLm

  • This report functions as an overview of a roundtable workshop on Technology, Science and Peace Building held at the United States Institute of Peace. The workshop aimed to investigate how data-sharing techniques can be developed for use in peace building or conflict management.
  • Four main themes emerged from discussions during the workshop:
    • “Data sharing requires working across a technology-culture divide”—Data sharing needs the foundation of a strong relationship, which can depend on sociocultural, rather than technological, factors.
    • “Information sharing requires building and maintaining trust”—These relationships are often built on trust, which can include both technological and social perspectives.
    • “Information sharing requires linking civilian-military policy discussions to technology”—Even when sophisticated data-sharing technologies exist, continuous engagement between different stakeholders is necessary. Therefore, procedures used to maintain civil-military engagement should be broadened to include technology.
    • “Collaboration software needs to be aligned with user needs”—technology providers need to keep in mind the needs of its users, in this case peacebuilders, in order to ensure sustainability.

United Nations Independent Expert Advisory Group on a Data Revolution for Sustainable Development. “A World That Counts, Mobilizing the Data Revolution.” 2014. https://bit.ly/2Cb3lXq

  • This report focuses on the potential benefits and risks data holds for sustainable development. Included in this is a strategic framework for using and managing data for humanitarian purposes. It describes a need for a multinational consensus to be developed to ensure data is shared effectively and efficiently.
  • It suggests that “people who are counted”—i.e., those who are included in data collection processes—have better development outcomes and a better chance for humanitarian response in emergency or conflict situations.

Katie Whipkey and Andrej Verity. “Guidance for Incorporating Big Data into Humanitarian Operations.” Digital Humanitarian Network, 2015. http://bit.ly/1Y2BMkQ

  • This report produced by the Digital Humanitarian Network provides an overview of big data, and how humanitarian organizations can integrate this technology into their humanitarian response. It primarily functions as a guide for organizations, and provides concise, brief outlines of what big data is, and how it can benefit humanitarian groups.
  • The report puts forward four main benefits acquired through the use of big data by humanitarian organizations: 1) the ability to leverage real-time information; 2) the ability to make more informed decisions; 3) the ability to learn new insights; 4) the ability for organizations to be more prepared.
  • It goes on to assess seven challenges big data poses for humanitarian organizations: 1) geography, and the unequal access to technology across regions; 2) the potential for user error when processing data; 3) limited technology; 4) questionable validity of data; 5) underdeveloped policies and ethics relating to data management; 6) limitations relating to staff knowledge.

Risks of Using Big Data in Humanitarian Context
Crawford, Kate, and Megan Finn. “The limits of crisis data: analytical and ethical challenges of using social and mobile data to understand disasters.” GeoJournal 80.4, 2015. http://bit.ly/1X0F7AI

  • Crawford & Finn present a critical analysis of the use of big data in disaster management, taking a more skeptical tone to the data revolution facing humanitarian response.
  • They argue that though social and mobile data analysis can yield important insights and tools in crisis events, it also presents a number of limitations which can lead to oversights being made by researchers or humanitarian response teams.
  • Crawford & Finn explore the ethical concerns the use of big data in disaster events introduces, including issues of power, privacy, and consent.
  • The paper concludes by recommending that critical data studies, such as those presented in the paper, be integrated into crisis event research in order to analyze some of the assumptions which underlie mobile and social data.

Jacobsen, Katja Lindskov (2010) Making design safe for citizens: A hidden history of humanitarian experimentation. Citizenship Studies 14.1: 89-103. http://bit.ly/1YaRTwG

  • This paper explores the phenomenon of “humanitarian experimentation,” where victims of disaster or conflict are the subjects of experiments to test the application of technologies before they are administered in greater civilian populations.
  • By analyzing the particular use of iris recognition technology during the repatriation of Afghan refugees to Pakistan in 2002 to 2007, Jacobsen suggests that this “humanitarian experimentation” compromises the security of already vulnerable refugees in order to better deliver biometric product to the rest of the world.

Responsible Data Forum. “Responsible Data Reflection Stories: An Overview.” http://bit.ly/1Rszrz1

  • This piece from the Responsible Data forum is primarily a compilation of “war stories” which follow some of the challenges in using big data for social good. By drawing on these crowdsourced cases, the Forum also presents an overview which makes key recommendations to overcome some of the challenges associated with big data in humanitarian organizations.
  • It finds that most of these challenges occur when organizations are ill-equipped to manage data and new technologies, or are unaware about how different groups interact in digital spaces in different ways.

Sandvik, Kristin Bergtora. “The humanitarian cyberspace: shrinking space or an expanding frontier?” Third World Quarterly 37:1, 17-32, 2016. http://bit.ly/1PIiACK

  • This paper analyzes the shift toward more technology-driven humanitarian work, where humanitarian work increasingly takes place online in cyberspace, reshaping the definition and application of aid. This has occurred along with what many suggest is a shrinking of the humanitarian space.
  • Sandvik provides three interpretations of this phenomena:
    • First, traditional threats remain in the humanitarian space, which are both modified and reinforced by technology.
    • Second, new threats are introduced by the increasing use of technology in humanitarianism, and consequently the humanitarian space may be broadening, not shrinking.
    • Finally, if the shrinking humanitarian space theory holds, cyberspace offers one example of this, where the increasing use of digital technology to manage disasters leads to a contraction of space through the proliferation of remote services.

Additional Readings on Data and Humanitarian Response

* Thanks to: Kristen B. Sandvik; Zara Rahman; Jennifer Schulte; Sean McDonald; Paul Currion; Dinorah Cantú-Pedraza and the Responsible Data Listserve for valuable input.

Evaluating e-Participation: Frameworks, Practice, Evidence


Book edited by Georg Aichholzer, Herbert Kubicek and Lourdes Torres: “There is a widely acknowledged evaluation gap in the field of e-participation practice and research, a lack of systematic evaluation with regard to process organization, outcome and impacts. This book addresses the state of the art of e-participation research and the existing evaluation gap by reviewing various evaluation approaches and providing a multidisciplinary concept for evaluating the output, outcome and impact of citizen participation via the Internet as well as via traditional media. It offers new knowledge based on empirical results of its application (tailored to different forms and levels of e-participation) in an international comparative perspective. The book will advance the academic study and practical application of e-participation through fresh insights, largely drawing on theoretical arguments and empirical research results gained in the European collaborative project “e2democracy”. It applies the same research instruments to a set of similar citizen participation processes in seven local communities in three countries (Austria, Germany and Spain). The generic evaluation framework has been tailored to a tested toolset, and the presentation and discussion of related evaluation results aims at clarifying to what extent these tools can be applied to other consultation and collaboration processes, making the book of interest to policymakers and scholars alike….(More)”

Mapping a flood of new data


Rebecca Lipman at Economist Intelligence Unit Perspectives on “One city tweets to stay dry: From drones to old-fashioned phone calls, data come from many unlikely sources. In a disaster, such as a flood or earthquake, responders will take whatever information they can get to visualise the crisis and best direct their resources. Increasingly, cities prone to natural disasters are learning to better aid their citizens by empowering their local agencies and responders with sophisticated tools to cut through the large volume and velocity of disaster-related data and synthesise actionable information.

Consider the plight of the metro area of Jakarta, Indonesia, home to some 28m people, 13 rivers and 1,100 km of canals. With 40% of the city below sea level (and sinking), and regularly subject to extreme weather events including torrential downpours in monsoon season, Jakarta’s residents face far-too-frequent, life-threatening floods. Despite the unpredictability of flooding conditions, citizens have long taken a passive approach that depended on government entities to manage the response. But the information Jakarta’s responders had on the flooding conditions was patchy at best. So in the last few years, the government began to turn to the local population for help. It helped.

Today, Jakarta’s municipal government is relying on the web-based PetaJakarta.org project and a handful of other crowdsourcing mobile apps such as Qlue and CROP to collect data and respond to floods and other disasters. Through these programmes, crowdsourced, time-sensitive data derived from citizens’ social-media inputs have made it possible for city agencies to more precisely map the locations of rising floods and help the residents at risk. In January 2015, for example, the web-based Peta Jakarta received 5,209 reports on floods via tweets with detailed text and photos. Anytime there’s a flood, Peta Jakarta’s data from the tweets are mapped and updated every minute, and often cross-checked by Jakarta Disaster Management Agency (BPBD) officials through calls with community leaders to assess the information and guide responders.

But in any city Twitter is only one piece of a very large puzzle. …

Even with such life-and-death examples, government agencies remain deeply protective of data because of issues of security, data ownership and citizen privacy. They are also concerned about liability issues if incorrect data lead to an activity that has unsuccessful outcomes. These concerns encumber the combination of crowdsourced data with operational systems of record, and impede the fast progress needed in disaster situations….Download the case study .”