Buenos Aires, A Pocket of Civic Innovation in Argentina


Rebecca Chao in TechPresident: “…In only a few years, the government, civil society and media in Buenos Aires have actively embraced open data. The Buenos Aires city government has been publishing data under a creative commons license and encouraging civic innovation through hackathons. NGOs have launched a number of tech-driven tools and Argentina’s second largest newspaper, La Nación, has published several hard-hitting data journalism projects. The result is a fledgling but flourishing open data culture in Buenos Aires, in a country that has not yet adopted a freedom of information law.

A Wikipedia for Open Government Data

In late August of this year, the Buenos Aires government declared a creative commons license for all of its digital content, which allows it be used for free, like Wikipedia content, with proper attribution. This applies to their new open data catalog that allows users to visualize the data, examine apps that have been created using the data and even includes a design lab for posting app ideas. Launched only in March, the government has already published fairly substantial data sets, including the salaries of city officials. The website also embodies the principals of openness in its design; it is built with open-source software and its code is available for reuse via GitHub.
“We were the first city in Argentina doing open government,” Rudi Borrmann tells techPresident over Skype. Borrmann is the Director of Buenos Aires’ Open Government Initiative. Previously, he was the social media editor at the city’s New Media Office but he also worked for many years in digital media…
While the civil society and media sectors have forged ahead in using open data, Borrmann tells techPresident that up in the ivory tower, openness to open data has been lagging. “Only technical schools are starting to create areas focused on working on open data,” he says.
In an interview with NYU’s govlab, Borrmann explained the significance of academia in using and pushing for more open data. “They have the means, the resources, the methodology to analyze…because in government you don’t have that time to analyze,” he said.
Another issue with open data is getting other branches of the government to modernize. Borrmann says that a lot of the Open Government’s work is done behind the scenes. “In general, you have very poor IT infrastructure all over Latin America” that interferes with the gathering and publishing of data, he says. “So in some cases it’s not about publishing or not publishing,” but about “having robust infrastructure for the information.”
It seems that the behind the scenes work is bearing some fruit. Just last week, on Dec. 6, the team behind the Buenos Aires open data website launched an impressive, interactive timeline, based on a similar timelapse map developed by a 2013 Knight-Mozilla Fellow, Noah Veltman. Against faded black and white photos depicting the subway from different decades over the last century, colorful pops of the Subterráneo lines emerge alongside factoids that go all the way back to 1910.”

Digital Passivity


Jaron Lanier in the New York Times: “I fear that 2013 will be remembered as a tragic  and dark year in the digital universe, despite the fact that a lot of wonderful advances took place.

It was the year in which tablets became ubiquitous and advanced gadgets like 3-D printers and wearable interfaces emerged as pop phenomena; all great fun. Our gadgets have widened access to our world. We now regularly communicate with people we would not have been aware of before the networked age. We can find information about almost anything, any time.

But 2013 was also the year in which we became aware of the corner we’ve backed ourselves into. We learned — through the leaks of Edward J. Snowden, the former U.S. National Security Agency contractor, and the work of investigative journalists — how much our gadgets and our digital networks are being used to spy on us by ultra-powerful, remote organizations. We are being dissected more than we dissect.

I wish I could separate the two big trends of the year in computing — the cool gadgets and the revelations of digital spying — but I cannot.

Back at the dawn of personal computing, the idealistic notion that drove most of us was that computers were tools for leveraging human intelligence to ever-greater achievement and fulfillment. This was the idea that burned in the hearts of pioneers like Alan Kay, who a half-century ago was already drawing illustrations of how children would someday use tablets.

But tablets do something unforeseen: They enforce a new power structure. Unlike a personal computer, a tablet runs only programs and applications approved by a central commercial authority. You control the data you enter into a PC, while data entered into a tablet is often managed by someone else.

Steve Jobs, who oversaw the introduction of the spectacularly successful iPad at Apple, declared that personal computers were now ‘‘trucks’’ — tools for working-class guys in T-shirts and visors, but not for upwardly mobile cool people. The implication was that upscale consumers would prefer status and leisure to influence or self-determination.

I am not sure who is to blame for our digital passivity. Did we give up on ourselves too easily?

This would be bleak enough even without the concurrent rise of the surveillance economy. Not only have consumers prioritized flash and laziness over empowerment; we have also acquiesced to being spied on all the time.

The two trends are actually one. The only way to persuade people to voluntarily accept the loss of freedom is by making it look like a great bargain at first.

Consumers were offered free stuff (like search and social networking) in exchange for agreeing to be watched. Vast fortunes can be made by those who best use the personal data you voluntarily hand them. Instagram, introduced in 2010, had only 13 employees and no business plan when it was bought by Facebook less than two years later for $1 billion.

One can argue that network technology enhances democracy because it makes it possible, for example, to tweet your protests. But complaining is not yet success. Social media didn’t create jobs for young people in Cairo during the Arab Spring…”

20 Innovations that Mattered in 2013


New Guide from GovLoop: “The end of the year means two things: setting unrealistic New Year’s resolutions and endless retrospectives.  While we can’t force you to put down the cake and pick up a carrot, we can help you to do your job better by highlighting some of the biggest and best innovations to come out of government in the last 365 days.
The past year brought us the Interior Department’s Instagram feed and Colorado’s redesigned website. It also brought us St. Louis’ optimized data analytics that make their city safer and North Carolina’s iCenter that adopted a “try before you buy” policy.
All of these new technologies and tactics saved time and resources, critical outcomes in the current government landscape where budget cuts are making each new purchase risky.
But these were not the only buzzworthy projects for government technology in 2013. In this end-of-year issue, GovLoop analyzed the 20 best innovations in government in four different categories:

  • Mobile Apps Movers and Shakers?
  • Big Data Dynamos
  • Social Media Mavericks
  •  Website Wonders

We also asked two of the most innovative Chief Information Officers in the country to don some Google Glass’ In a year where the government shutdown and sequestration brought progress to a screeching halt, many agencies were able to rise above the inauspicious environment and produce groundbreaking and innovative programs.
For instance, when the horrible bombings brought terror to the finish line of the Boston Marathon, the local police department sprang into action. They immediately mobilized their forces on the ground. But then they did something else, too. The Boston Police Department took to Twitter. The social media team was informative, timely and, accurate. The BPD flipped the script on emergency media management. They innovated in a time of crisis and got people the information they needed in a timely and appropriate manner.
We know that oftentimes it is hard to see through the budget cuts and government shutdowns, but government innovation is all around us. Our goal with this guide is to showcase programs that are not only making a difference but demonstrate risk and reward….”

Building tech-powered public services


New publication by Sarah Bickerstaffe from IPPR (UK): “Given the rapid pace of technological change and take-up by the public, it is a question of when not if public services become ‘tech-powered’. This new paper asks how we can ensure that innovations are successfully introduced and deployed.
Can technology improve the experience of people using public services, or does it simply mean job losses and a depersonalised offer to users?
Could tech-powered public services be an affordable, sustainable solution to some of the challenges of these times of austerity?
This report looks at 20 case studies of digital innovation in public services, using these examples to explore the impact of new and disruptive technologies. It considers how tech-powered public services can be delivered, focusing on the area of health and social care in particular.
We identify three key benefits of increasing the role of technology in public services: saving time, boosting user participation, and encouraging users to take responsibility for their own wellbeing.
In terms of how to successfully implement technological innovations in public services, five particular lessons stood out clearly and consistently:

  1. User-based iterative design is critical to delivering a product that solves real-world problems. It builds trust and ensures the technology works in the context in which it will be used.
  2. Public sector expertise is essential in order for a project to make the connections necessary to initial development and early funding.
  3. Access to seed and bridge funding is necessary to get projects off the ground and allow them to scale up.
  4. Strong leadership from within the public sector is crucial to overcoming the resistance that practitioners and managers often show initially.
  5. A strong business case that sets out the quality improvements and cost savings that the innovation can deliver is important to get attention and interest from public services.

The seven headline case studies in this report are:

  • Patchwork creates an elegant solution to join up professionals working with troubled families, in an effort to ensure that frontline support is truly coordinated.
  • Casserole Club links people who like cooking with their neighbours who are in need of a hot meal, employing the simplest possible technology to grow social connections.
  • ADL Smartcare uses a facilitated assessment tool to make professional expertise accessible to staff and service users without years of training, meaning they can carry out assessments together, engaging people in their own care and freeing up occupational therapists to focus where they are needed.
  • Mental Elf makes leading research in mental health freely available via social media, providing accessible summaries to practitioners and patients who would not otherwise have the time or ability to read journal articles, which are often hidden behind a paywall.
  • Patient Opinion provides an online platform for people to give feedback on the care they have received and for healthcare professionals and providers to respond, disrupting the typical complaints process and empowering patients and their families.
  • The Digital Pen and form system has saved the pilot hospital trust three minutes per patient by avoiding the need for manual data entry, freeing up clinical and administrative staff for other tasks.
  • Woodland Wiggle allows children in hospital to enter a magical woodland world through a giant TV screen, where they can have fun, socialise, and do their physiotherapy.”

When the wisdom of crowds meets the kindness of strangers


Tim Kelsey (NHS) on why patient and citizen participation is fundamental to high quality health and care services: “…But above all my priority is to improve the way in which health and care services listen to people  – and can therefore act and change. The work of entrepreneurs and apps developers like Patients Like Me, Patient Opinion and iwantgreatcare confirms the benefits of real time patient and citizen participation. The challenge is to do this at scale: open the doors, invite the whole community into the job of improving our national health service. Share decision making. Everybody needs the opportunity – and should be encouraged – to participate.
In April, the NHS did something unprecedented – it launched the Friends and Family Test (FFT), the first time a health service has reported a single measure of patient satisfaction for every hospital. It asked people to say whether they would recommend local inpatient and A&E services; the results are published every month on NHS Choices. By October more than 1m people had participated and hundreds of thousands had volunteered additional real time comments and feedback to local hospitals. ‘Great news’, said David Cameron – who has championed FFT from the start – in a tweet to mark the milestone, ‘giving patients a stronger voice in the NHS’.
This is the boldest move yet to promote patient voice at volume in the NHS and to concentrate our collective focus on improvement in care. At Hillingdon Hospitals NHS Trust, patients reported they could not sleep at night so staff have launched a ‘comfort at night’ campaign and developed a protocol for patient experience ‘never events’. In Lewisham, patients complained about poor communication and staff attitudes. They now plan daily visits for each patient. In Hull, bereaved families complained they had to pay car parking fees; the Trust has now given free passes to relatives in mourning. Routine feedback enables a different kind of conversation between the patient and the clinician. It is a catalyst for change. Commissioners will have to demonstrate how they are improving FFT for local communities to qualify for Quality Premium incentives.
This kind of customer insight is fundamental to the way we make choices as consumers. The NHS is not a hotel chain, nor a city authority: but there are vital lessons it can learn from Amazon and Trip Adviser about the power of transparency and feedback. In New York, more than 90,000 people every day share their views by phone, email and tweet on rubbish collections, potholes and dangerous buildings – and the city has become safer and cleaner.
Friends and family has its critics: people worry about the potential for gaming, for example. But the evidence, after six months, is of overwhelming human benefit and that’s why every maternity unit started to offer FFT to patients in October and why every NHS service will do so from 2015. It’s also why we are now requiring that every local organisation should offer people the chance to comment on, as well as rate, services from next year (most already do).
Some people ask me how we are ensuring the focus on transparency and participation is inclusive. We have launched Care Connect, a pilot project to test how giving people access by telephone and social media could improve feedback and complaints.  Recognising that digital exclusion is an issue in some of our communities, we have started a partnership with the Tinder Foundation to help 100,000 people learn how to go online for health benefit. None of these initiatives exist in isolation, nor do I see them as ‘silver bullets’.  My aim is to work with and build on existing good practice to make people’s voices heard and help the NHS act on them.
In a characteristically thoughtful talk last week, MT Rainey, social activist and former marketing guru, issued this challenge to the NHS: ‘How will we make the wisdom of the crowd meet the kindness of strangers?’ How do the tools of our age – big data, the internet, the mobile phone – meet the values of our species: compassion and honesty and doing our best for others? Friends and family is a good start. We are witnessing the birth of a new knowledge economy and a new social movement. The future is open.”

The Decay of American Political Institutions


in the American Interest: “Many political institutions in the United States are decaying. This is not the same thing as the broader phenomenon of societal or civilization decline, which has become a highly politicized topic in the discourse about America. Political decay in this instance simply means that a specific political process—sometimes an individual government agency—has become dysfunctional. This is the result of intellectual rigidity and the growing power of entrenched political actors that prevent reform and rebalancing. This doesn’t mean that America is set on a permanent course of decline, or that its power relative to other countries will necessarily diminish. Institutional reform is, however, an extremely difficult thing to bring about, and there is no guarantee that it can be accomplished without a major disruption of the political order. So while decay is not the same as decline, neither are the two discussions unrelated.
There are many diagnoses of America’s current woes. In my view, there is no single “silver bullet” cause of institutional decay, or of the more expansive notion of decline. In general, however, the historical context of American political development is all too often given short shrift in much analysis. If we look more closely at American history as compared to that of other liberal democracies, we notice three key structural characteristics of American political culture that, however they developed and however effective they have been in the past, have become problematic in the present.
The first is that, relative to other liberal democracies, the judiciary and the legislature (including the roles played by the two major political parties) continue to play outsized roles in American government at the expense of Executive Branch bureaucracies. Americans’ traditional distrust of government thus leads to judicial solutions for administrative problems. Over time this has become a very expensive and inefficient way to manage administrative requirements.
The second is that the accretion of interest group and lobbying influences has distorted democratic processes and eroded the ability of the government to operate effectively. What biologists label kin selection and reciprocal altruism (the favoring of family and friends with whom one has exchanged favors) are the two natural modes of human sociability. It is to these types of relationships that people revert when modern, impersonal government breaks down.
The third is that under conditions of ideological polarization in a federal governance structure, the American system of checks and balances, originally designed to prevent the emergence of too strong an executive authority, has become a vetocracy. The decision system has become too porous—too democratic—for its own good, giving too many actors the means to stifle adjustments in public policy. We need stronger mechanisms to force collective decisions but, because of the judicialization of government and the outsized role of interest groups, we are unlikely to acquire such mechanisms short of a systemic crisis. In that sense these three structural characteristics have become intertwined….
In short, the problems of American government flow from a structural imbalance between the strength and competence of the state, on the one hand, and the institutions that were originally designed to constrain the state, on the other. There is too much law and too much “democracy”, in the form of legislative intervention, relative to American state capacity. Some history can make this assertion clearer….
In well-functioning governance systems, moreover, a great deal of deliberation occurs not just in legislatures but within bureaucracies. This is not a matter of bureaucrats simply talking to one another, but rather a complex series of consultations between government officials and businesses, outside implementers and service providers, civil society groups, the media and other sources of information about societal interests and opinions. The Congress wisely mandated consultation in the landmark 1946 Administrative Procedures Act, which requires regulatory agencies to publicly post proposed rule changes and to solicit comment about them. But these consultative procedures have become highly routinized and pro forma, with actual decisions being the outcome not of genuine deliberation, but of political confrontations between well organized interest groups….”

Book Review: Three Harbingers of Change


Howard Rheingold reviews the following books in Strategy and Business:
Viktor Mayer-Schönberger and Kenneth Cukier
Big Data: A Revolution That Will Transform How We Live, Work, and Think
(Houghton Mifflin Harcourt, 2013)
Marina Gorbis
The Nature of the Future: Dispatches from the Socialstructed World
(Free Press, 2013)
Henry Jenkins, Sam Ford, and Joshua Green
Spreadable Media: Creating Value and Meaning in a Networked Culture
(New York University Press, 2013)
“Whether you invest, build, teach, research, regulate, investigate, heal, entertain, or sell, major changes in how you do what you do are looming. “Big data,” much in the media spotlight recently—particularly for the revelations of the National Security Agency’s (NSA’s) surveillance of “metadata”—is probably already changing how you do your work. But socialstructing and spreadable media, two new terms that signal similarly momentous shifts, may still be unfamiliar. This year’s best business books on digitization can equip you to better understand all three phenomena and the changes that they will enable and engender….”

Net Effects: The Past, Present & Future Impact of Our Networks – History, Challenges and Opportunities


Ebook by FCC Chairman Tom Wheeler: “Almost a month into my new job, the fact that I’ve always been a “network guy” and an intrepid history buff should come as no surprise. Reading history has reinforced the central importance networks play and revealed the common themes in successive periods of network-driven change. Now, at the FCC, I find myself joining my colleagues in a position of both responsibility and authority over how the public is affected by and interfaces with the networks that connect us.

Prior to my appointment by President Obama, I was doing research for a book about the history of networks. The new job stopped that project. However, I believe strongly that our future is informed by our past. While awaiting Senate confirmation, I tried to distill the project on which I had been working to connect what I had learned in my research to the challenges in my new job.
The result is a short, free eBook, “Net Effects: The Past, Present & Future Impact of Our Networks – History, Challenges and Opportunities”. It’s a look at the history of three network revolutions – the printing press, the railroad, and the telegraph and telephony – and how the fourth network revolution – digital communications – will be informed by those experiences.
It was this process that led me to what I’ve been describing as the “prisms” for looking at policy, or the “pillars” of communication policy: ensuring that our new networks promote economic growth, preserving the fundamental values that have traditionally been the foundation of our communications networks, and enabling public purpose benefits of our networks.
We have the privilege of being present at a hinge moment in history to wrestle with the future of our networks and their effect on our commerce and our culture. If such a topic is of interest to you, I hope you’ll download this short eBook. Hopefully, it’s the beginning of a dialogue.
Download the book on the following platforms for free:

Government Digital Service: the best startup in Europe we can't invest in


Saul Klein in the Guardian: “Everyone is rightly excited about the wall of amazing tech-enabled startups being born in Europe and Israel, disrupting massive industries including media, marketing, fashion, retail, travel, finance and transportation. However, there’s one incredibly disruptive startup based in London that is going after one of the biggest markets of all, and is so opaque it is largely unknown in the world of business – and, much to my chagrin, it’s also impossible to invest in.
It’s not a private company, it wasn’t started by “conventional” tech entrepreneurs and the market (though huge) is decidedly unsexy.
Its name is the Government Digital Service (GDS) and it is disrupting the British public sector in an energetic, creative and effective way. In less than two years GDS has hired over 200 staff (including some of the UK’s top digital talent), shipped an award-winning service, and begun the long and arduous journey of completely revolutionising the way that 62 million citizens interact with more than 700 services from 24 government departments and their 331 agencies.
It’s a strange world we live in when the government is pioneering the way that large complex corporations reinvent themselves to not just massively reduce cost and complexity, but to deliver better and more responsive services to their customers and suppliers.
So what is it that GDS knows that every chairman and chief executive of a FTSE100 should know? Open innovation.
1. Open data
• Leads to radical and remarkable transparency like the amazing Transactions Explorer designed by Richard Sargeant and his team. I challenge any FTSE100 to deliver the same by December 2014, or even start to show basic public performance data – if not to the internet, at least to their shareholders and analysts.
• Leads to incredible and unpredictable innovation where public data is shared and brought together in new ways. In fact, the Data.gov.uk project is one of the world’s largest data sources of public data with over 9,000 data sets for anyone to use.
2. Open standards
• Deliver interoperability across devices and suppliers
• Provide freedom from lock-in to any one vendor
• Enable innovation from a level playing field of many companies, including cutting-edge startups
• The Standards Hub from the Cabinet Office is an example of how the government aims to achieve open standards
3. Cloud and open source software and services
• Use of open source, cloud and software-as-a-service solutions radically reduces cost, improves delivery and enables innovation
4. Open procurement
• In March 2011, the UK government set a target to award 25% of spend with third-party suppliers to SMEs by March 2015.”

Social movements and their technologies. wiring social change


New book by Stefania Milan: “Social Movements and Their Technologies. Wiring Social Change explores the interplay between social movements and their “liberated technologies”. It analyzes the rise of low-power radio stations and radical internet projects (“emancipatory communication practices”) as a political subject, focusing on the sociological and cultural processes at play. It provides an overview of the relationship between social movements and technology and investigates what is behind the communication infrastructure that made possible the main protest events of the past 15 years. In doing so, Stefania Milan illustrates how contemporary social movements organize in order to create autonomous alternatives to communication systems and networks and how they contribute to change the way people communicate in daily life, as well as try to change communication policy from the grassroots….
Read an excerpt from the book
“The question of infrastructure might sound trivial in times of abundance of “free” social media, microblogging platforms and apps allowing people to voice their opinions and share pictures and videos at will, and at virtually no cost. But we often forget that these platforms are owned and controlled by media and telecoms corporations whose agenda focuses on profit and corporate interests rather than participation, empowerment, and social justice. With this in mind, in recent decades activist groups have increasingly challenged media corporations and state-owned broadcasters on their own terrain. They have created alternatives to existing communication infrastructure by setting up community radio and television stations, and alternative websites for self-produced information. Such grassroots media have allowed broader swathes of the citizenry to access media production and secure communication channels. They have become what DeeDee Halleck calls “infrastructures of resistance” (2002, p. 191) to the neoliberal order in the media realm.”