Open innovation and the evaluation of internet-enabled public services in smart cities

Curated on Posted on by Stefaan Verhulst

Krassimira Paskaleva and Ian Cooper in Technovation: This article is focused on public service innovation from an innovation management perspective. It presents research experience gained from a European project for managing social and technological innovation in the production and evaluation of citizen-centred internet-enabled services in the public sector.

It is based on six urban pilot initiatives, which sought to operationalise a new approach to co-producing and co-evaluating civic services in smart cities – commonly referred to as open innovation for smart city services. Research suggests that the evidence base underpinning this approach is not sufficiently robust to support claims being made about its effectiveness.

Instead evaluation research of citizen-centred internet-enabled urban services is in its infancy and there are no tested methods or tools in the literature for supporting this approach.

The paper reports on the development and trialing of a novel Co-evaluation Framework, indicators and reporting categories, used to support the co-production of smart city services in an EU-funded project. Our point of departure is that innovation of services is a sub-set of innovation management that requires effective integration of technological with social innovation, supported by the right skills and capacities. The main skills sets needed for effective co-evaluation of open innovation services are the integration of stakeholder management with evaluation capacities.”

How games can help craft better policy

Curated on Posted on by Stefaan Verhulst

Shrabonti Bagchi at LiveMint: “I have never seen economists having fun!” Anantha K. Duraiappah, director of Unesco-MGIEP (Mahatma Gandhi Institute of Education for Peace and Sustainable Development), was heard exclaiming during a recent conference. The academics in question were a group of environmental economists at an Indian Society for Ecological Economics conference in Thrissur, Kerala, and they were playing a game called Cantor’s World, in which each player assumes the role of the supreme leader of a country and gets to decide the fate of his or her nation.

Well, it’s not quite as simple as that (this is not Settlers Of Catan!). Players have to take decisions on long-term goals like education and industrialization based on data such as GDP, produced capital, human capital, and natural resources while adhering to the UN’s sustainable development goals. The game is probably the most accessible and enjoyable way of seeing how long-term policy decisions change and impact the future of countries.

That’s what Fields Of View does. The Bengaluru-based non-profit creates games, simulations and learning tools for the better understanding of policy and its impact. Essentially, their work is to make sure economists like the ones at the Thrissur conference actually have some fun while thrashing out crucial issues of public policy.

A screen grab from ‘Cantor’s World’.

A screen grab from ‘Cantor’s World’.

Can policymaking be made more relevant to the lives of people affected by it? Can policymaking be more responsive to a dynamic social-economic-environmental context? Can we reduce the time taken for a policy to go from the drawing board to implementation? These were some of the questions the founders of Fields Of View, Sruthi Krishnan and Bharath M. Palavalli, set out to answer. “There are no binaries in policymaking. There are an infinite set of possibilities,” says Palavalli, who was named an Ashoka fellow in May for his work at the intersection of technology, social sciences and design.

Earlier this year, Fields Of View organized a session of one of its earliest games, City Game, for a group of 300 female college students in Mangaluru. City Game is a multiplayer offline game designed to explore urban infrastructure and help groups and individual understand the dynamics of urban governance…(More)”.

‘Mayor for a Day’ – Is Gamified Urban Management the Way Forward?

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Paper by Gianluca Sgueo: “…aims at describing the use, exploring the potential – but also at understanding the limits – of the use of ‘gamification’ strategies into urban management. Commonly defined as the introduction of game-design elements into non-game contexts, with the former aimed at making the latter more fun, gamification is recognised among the technological paradigms that are shaping the evolution of public administrations.

The paper is divided in three sections.

SECTION I discusses the definition (and appropriateness of) gamification in urban management, and locates it conceptually at the crossroads between nudging, democratic innovations, and crowdsourcing.

SECTION II analyses the potentials of gamified urban management. Four benefits are assessed: first, gamified urban management seems to encourage adaptation of policy-making to structural/societal changes; second, it offers a chance to local administrators to (re-)gain trust from citizens, and thus be perceived as legitimate; third, it adapts policy-making to budgetary challenges; fourth, it helps to efficiently tackle complex regulatory issues.

SECTION III of this paper turns to consider the risks related with the use of gamification in urban management. The first consists of the obstacles faced by participatory rights within gamified policies; the second risk is defined ‘paradox of incentives’; the third is related with privacy issues. In the concluding section, this paper advances some proposals (or, alternatively, highlight valuable theoretical and empirical research efforts) aimed at solving some of the most pressing threats posed by gamified urban management.

The main features of the case studies described in SECTIONS II and III are summarised in a table at the end of the paper….(More)”.

Neuroscience for Cities Playbook

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Tool resulting from a collaboration between Future Cities Catapult, Centric Lab and University College London: “It brings forward a framework of how neuroscience research can be put into practice in cities. This has been presented as a set of new tools, methodologies and strategies for organisations big and small, to adopt neuroscience insights into their supply chain.

With an aim to reach out to a wide audience from businesses to urban planners and academicians and policymakers, We are sure you will find the playbook a useful resource to explore the potential applications of this important area of research.

This playbook helps cities in three stages. The first is identifying the core environmental stressors, which have the widest mental and physical effects on city citizen, even a small reduction will make a fundamental difference in quality of life. The second is understanding the unintended human consequences of urban trends such as urban sprawl or automation. The final is highlighting the different opportunities for enhancing the user experience of cities through neuroscience-informed technology and urban planning.

The idea of using neuroscience to help design cities only arose in last ten years, and the technology to make it possible in the last three years. We are now on the cusp of a revolution in how metrics from neuroscience inform urban innovation strategies and increase the quality of life of the cities inhabitants. Developments in neuroscience are showing us new ways to understand how people experience the built environment, revealing new opportunities for innovation and improved experiences, leading in turn to greater productivity, wellbeing and attraction. Neuroscientists are also discovering important insights about outcomes for the less advantaged in our cities, providing compelling evidence in support of interventions to tackle the negative health impacts of city living, and ways to reduce barriers to access and opportunity.

Success will be a reduction in mental and physical health outbreaks; less cases of depression, dementia, anxiety disorders, etc. It can be seen in economic terms; a healthy population is a productive population….(More)”.

Meet the Numtots: the millennials who find fixing public transport sexy

Curated on Posted on by Stefaan Verhulst

Elle Hunt in The Guardian: “Who makes a Facebook meme group about trains? The Numtots, that’s who: a global network of millennials who want to make cities better

A metro-map style logo for the New Urbanist Memes for Transit-Oriented Teens Facebook group.
 A metro-map style logo for the New Urbanist Memes for Transit-Oriented Teens Facebook group. Illustration: Mitchell Sheldrick/New Urbanist Memes for Transit-Oriented Teens.

The year is 2025. There are no cars, only public transport and bicycles. Four-lane highways have been replaced by bike paths. Pedestrians share the pavements with cyclists. The air is clean (because the buses are electric), and the living is easy.

This is the future the Numtots want.

Predominantly millennials with a passion for public transport, urban planning and internet humour, Numtots’ interests intersect in New Urbanist Memes for Transit-Oriented Teens, the Facebook group from which they derive their nickname. There, nearly 100,000 of them discuss and debate their perfect city, or transit lines in their area, or perpendicular traffic flow and improvisational vehicle pathing….Numtots – or just ’tots – are the sorts of older teens through to thirtysomethings who identify as being “irrationally excited” for the forthcoming Maryland purple line; who claim their first word as a child was “bus” (“I think I was destined to become a Numtot …”); who stridently propose ideas for “what the Amtrak system should look like” (“Fight me if you don’t like it”); and who mercilessly make fun of Richard Florida’s leather jacket….

Numtots’ guiding principles are broadly summed up by the page’s URL: “What would Jane Jacobs do?”…The enthusiastic response to the group – and the Generation Y-led “yimby” movement for high-density housing it dovetails with – suggests there may be something fundamentally millennial about urbanism. “I think at first people were really excited that they had a place to talk about living in cities,” says Orenstein, also 21. “But as the group has picked up steam, more people are joining that weren’t interested in the issues but are finding that maybe, actually, they are.” It makes sense: improving public transport, transitioning to renewable energy and investing in future-focused infrastructure are not often vote winners, being costly and slow to enact – but young people have more of a stake in seeing them put into action….(More)”.

Smart Cities: Digital Solutions for a More Livable Future

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Report by the McKinsey Global Institute (MGI): “After a decade of experimentation, smart cities are entering a new phase. Although they are only one part of the full tool kit for making a city great, digital solutions are the most powerful and cost-effective additions to that tool kit in many years. This report analyzes dozens of current applications and finds that cities could use them to improve some quality-of-life indicators by 10–30 percent.It also finds that even the most cutting-edge smart cities on the planet are still at the beginning of their journey. ƒ

Smart cities add digital intelligence to existing urban systems, making it possible to do more with less. Connected applications put real-time, transparent information into the hands of users to help them make better choices. These tools can save lives, prevent crime, and reduce the disease burden. They can save time, reduce waste, and even help boost social connectedness. When cities function more efficiently, they also become more productive places to do business. ƒ

MGI assessed how dozens of current smart city applications could perform in three sample cities with varying legacy infrastructure systems and baseline starting points. We found that these tools could reduce fatalities by 8–10 percent, accelerate emergency response times by 20–35 percent, shave the average commute by 15–20 percent, lower the disease burden by 8–15 percent, and cut greenhouse gas emissions by 10–15 percent, among other positive outcomes. ƒ

Our snapshot of deployment in 50 cities around the world shows that wealthier urban areas are generally transforming faster, although many have low public awareness and usage of the applications they have implemented. Asian megacities, with their young populations of digital natives and big urban problems to solve, are achieving exceptionally high adoption. Measured against what is possible today, even the global leaders have more work to do in building out the technology base, rolling out the full range of possible applications, and boosting adoption and user satisfaction. Many cities have not yet implemented some of the applications that could have the biggest potential impact. Since technology never stands still, the bar will only get higher. ƒ

The public sector would be the natural owner of 70 percent of the applications we examined. But 60 percent of the initial investment required to implement the full range of applications could come from private actors. Furthermore, more than half of the initial investment made by the public sector could generate a positive return, whether in direct savings or opportunities to produce revenue. ƒ

The technologies analyzed in this report can help cities make moderate or significant progress toward 70 percent of the Sustainable Development Goals. Yet becoming a smart city is less effective as an economic development strategy for job creation. ƒ Smart cities may disrupt some industries even as they present substantial market opportunities. Customer needs will force a reevaluation of current products and services to meet higher expectations of quality, cost, and efficiency in everything from mobility to healthcare.

Smart city solutions will shift value across the landscape of cities and throughout value chains. Companies looking to enter smart city markets will need different skill sets, creative financing models, and a sharper focus on civic engagement.

Becoming a smart city is not a goal but a means to an end. The entire point is to respond more effectively and dynamically to the needs and desires of residents. Technology is simply a tool to optimize the infrastructure, resources, and spaces they share. Few cities want to lag behind, but it is critical not to get caught up in technology for its own sake. Smart cities need to focus on improving outcomes for residents and enlisting their active participation in shaping the places they call home….(More)”.

The Palgrave Handbook of Bottom-Up Urbanism

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Book edited by Mahyar Arefi and Conrad Kickert: “Who shapes our cities? In an age of increasing urban pluralism, globalization and immigration, decreasing public budgets, and an ongoing crisis of authority among designers and planners, the urban environment is shaped by a number of non-traditional stakeholders.

The book surveys the kaleidoscope of views on the agency of urbanism, providing an overview of the various scholarly debates and territories that pertain to bottom-up efforts such as everyday urbanism, DIY urbanism, guerilla urbanism, tactical urbanism, and lean urbanism. Uniquely, this books seeks connections between the various movements by curating a range of views on the past, present, and future of bottom-up urbanism. The contributors also connect the recent trend of bottom-up efforts in the West with urban informality in the Global South, drawing parallels and finding contrast between social and institutional structures across the globe. The book appeals to urbanists in the widest sense of the word: those who shape, study, and improve our urban spaces….(More)”.

City-as-a-Service

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Circle Economy: Today during the WeMakeThe.City festival, Circle Economy launched the ‘City-as-a-Service’ publication, which offers a first glimpse into the ‘circular city of the future’. This publication is an initial and practical exploration of how service models will shape the way in which societal needs can be met in a future urban environment and how cities can take a leadership role in a transition towards a circular economy….

Housing, nutrition, mobility, and clothing are primary human needs and directly linked to material extraction. For each of these needs, Circle Economy has examined the potential impacts that service models can have.

By subscribing to a car-sharing service, for example, consumers are able to choose smaller, cheaper and more efficient cars when driving solo. In the Netherlands alone, this would save 2,200 kton of CO2 annually and will reduce annual spending on motoring by 10%. For textiles, a service model could potentially help us avoid “bad buys” that are never worn, which would result in a 15% cost saving for consumers and 23 kton of CO2 in the Netherlands. …

In an increasingly urban world, cities have to play a leading role to drive sustainable transitions and will lead the way on delivering the positive effects of a circular economy – and hence help to close the circularity gap. The circular economy offers a clear roadmap towards realizing the low-carbon, human-centered and prosperous circular city of the future. The ‘City-As-A-Service’ vision is a key next step into this promising future. Ultimately, service models could be a game changer for cities. In fact, city governments can influence this by providing the right boundary conditions and incentives in their policymaking…..(More)”.

My City Forecast: Urban planning communication tool for citizen with national open data

Curated on Posted on by Stefaan Verhulst

Paper by Y. Hasegawa, Y. Sekimoto, T. Seto, Y. Fukushima et al in Computers, Environment and Urban Systems: “In urban management, the importance of citizen participation is being emphasized more than ever before. This is especially true in countries where depopulation has become a major concern for urban managers and many local authorities are working on revising city master plans, often incorporating the concept of the “compact city.” In Japan, for example, the implementation of compact city plans means that each local government decides on how to designate residential areas and promotes citizens moving to these areas in order to improve budget effectiveness and the vitality of the city. However, implementing a compact city is possible in various ways. Given that there can be some designated withdrawal areas for budget savings, compact city policies can include disadvantages for citizens. At this turning point for urban structures, citizen–government mutual understanding and cooperation is necessary for every step of urban management, including planning.

Concurrently, along with the recent rapid growth of big data utilization and computer technologies, a new conception of cooperation between citizens and government has emerged. With emerging technologies based on civic knowledge, citizens have started to obtain the power to engage directly in urban management by obtaining information, thinking about their city’s problems, and taking action to help shape the future of their city themselves (Knight Foundation, 2013). This development is also supported by the open government data movement, which promotes the availability of government information online (Kingston, Carver, Evans, & Turton, 2000). CityDashboard is one well-known example of real-time visualization and distribution of urban information. CityDashboard, a web tool launched in 2012 by University College London, aggregates spatial data for cities around the UK and displays the data on a dashboard and a map. These new technologies are expected to enable both citizens and government to see their urban situation in an interface presenting an overhead view based on statistical information.

However, usage of statistics and governmental data is as yet limited in the actual process of urban planning…

To help improve this situation and increase citizen participation in urban management, we have developed a web-based urban planning communication tool using open government data for enhanced citizen–government cooperation. The main aim of the present research is to evaluate the effect of our system on users’ awareness of and attitude toward the urban situation. We have designed and developed an urban simulation system, My City Forecast (http://mycityforecast.net,) that enables citizens to understand how their environment and region are likely to change by urban management in the future (up to 2040)….(More)”.

Can Smart Cities Be Equitable?

Curated on Posted on by Stefaan Verhulst

Homi Kharas and Jaana Remes at Project Syndicate: “Around the world, governments are making cities “smarter” by using data and digital technology to build more efficient and livable urban environments. This makes sense: with urban populations growing and infrastructure under strain, smart cities will be better positioned to manage rapid change.

But as digital systems become more pervasive, there is a danger that inequality will deepen unless local governments recognize that tech-driven solutions are as important to the poor as they are to the affluent.

While offline populations can benefit from applications running in the background of daily life – such as intelligent signals that help with traffic flows – they will not have access to the full range of smart-city programs. With smartphones serving as the primary interface in the modern city, closing the digital divide, and extending access to networks and devices, is a critical first step.

City planners can also deploy technology in ways that make cities more inclusive for the poor, the disabled, the elderly, and other vulnerable people. Examples are already abundant.

In New York City, the Mayor’s Public Engagement Unit uses interagency data platforms to coordinate door-to-door outreachto residents in need of assistance. In California’s Santa Clara County, predictive analytics help prioritize shelter space for the homeless. On the London Underground, an app called Wayfindr uses Bluetooth to help visually impaired travelers navigate the Tube’s twisting pathways and escalators.

And in Kolkata, India, a Dublin-based startup called Addressing the Unaddressedhas used GPS to provide postal addresses for more than 120,000 slum dwellers in 14 informal communities. The goal is to give residents a legal means of obtaining biometric identification cards, essential documentation needed to access government services and register to vote.

But while these innovations are certainly significant, they are only a fraction of what is possible.

Public health is one area where small investments in technology can bring big benefits to marginalized groups. In the developing world, preventable illnesses comprise a disproportionate share of the disease burden. When data are used to identify demographic groups with elevated risk profiles, low-cost mobile-messaging campaigns can transmit vital prevention information. So-called “m-health” interventions on issues like vaccinations, safe sex, and pre- and post-natal care have been shown to improve health outcomes and lower health-care costs.

Another area ripe for innovation is the development of technologies that directly aid the elderly….(More)”.