Making cities wiser – Crowdsourcing for better decisions

Curated on Posted on by Stefaan Verhulst

Maarit Kahila and Anna Broberg at FIG: “The need in urban planning to make knowledge-driven decisions has spurred the creation of new solutions to gather and utilize insight from residents. Participatory planning has often been realized through workshops and during face-to-face encounters, but little of the knowledge gathered in these situations is of use in further urban planning and city development. New technological innovations, such as map-based public participation tools, support gathering information that matters and makes cities wiser. Interaction with citizens not only creates information, but supports also learning and innovation building, and creates trusts.

Technological innovations like Maptionnaire help gather information that makes cities wiser. Maptionnaire is a leading solution for collecting, analyzing and discussing resident insight on a map. With the help of Maptionnaire, various cities have been able to change their modus operandi. Through these learning processes actors from different sectors of the city are brought together to create joint understanding of the possibilities of public participation. Cities have started to value and use resident input as an equally important part of its knowledge base for planning. There is a great potential for more efficient use of participatory tools to make processes smoother and to save money. Future development work is needed to further facilitate knowledge transfer from residents to the use of planners and other city officials.

In our presentation we will present different innovative case studies from Finland and abroad where Maptionnaire has been used to support two-way communication in different phases of planning processes. Based on our findings we will draft a new public participation model that assist the effective gathering of experiential knowledge from inhabitants, provide high quality place-based data for various analysis and informs participants about the stage and goals of the planning process more innovatively….(More)”.

CityDash: Visualising a Changing City Using Open Data

Curated on Posted on by Stefaan Verhulst

Chapter by Christopher Pettit, Scott N. Lieske and Murad Jamal in Planning Support Science for Smarter Urban Futures: “In an increasingly urbanised world, there are pressures being placed on our cities, which planners, decision-makers, and communities need to be able to respond to. Data driven responses and tools that can support the communication of information, and indicators on a city’s performance are becoming increasingly available and have the potential to play a critical role in understanding and managing complex urban systems . In this research, we will review international efforts in the creation of city dashboards and introduce the City of Sydney Dashboard, known as CityDash. This chapter culminates in a number of recommendations for city dashboards’ implementation. The recommendations for city dashboards include: consolidated information on a single web page, live data feeds relevant to planners and decision-makers as well as citizens’ daily lives, and site analytics as a way of evaluating user interactions and preferences….(More)”.

Going Digital: Restoring Trust In Government In Latin American Cities

Curated on Posted on by Stefaan Verhulst

Carlos Santiso at The Rockefeller Foundation Blog: “Driven by fast-paced technological innovations, an exponential growth of smartphones, and a daily stream of big data, the “digital revolution” is changing the way we live our lives. Nowhere are the changes more sweeping than in cities. In Latin America, almost 80 percent of the population lives in cities, where massive adoption of social media is enabling new forms of digital engagement. Technology is ubiquitous in cities. The expectations of Latin American “digital citizens” have grown exponentially as a result of a rising middle class and an increasingly connected youth.

This digital transformation is recasting the relation between states and citizens. Digital citizens are asking for better services, more transparency, and meaningful participation. Their rising expectations concern the quality of the services city governments ought to provide, but also the standards of integrity, responsiveness, and fairness of the bureaucracy in their daily dealings. A recent study shows that citizens’ satisfaction with public services is not only determined by the objective quality of the service, but also their subjective expectations and how fairly they consider being treated….

New technologies and data analytics are transforming the governance of cities. Digital-intensive and data-driven innovations are changing how city governments function and deliver services, and also enabling new forms of social participation and co-creation. New technologies help improve efficiency and further transparency through new modes of open innovation. Tech-enabled and citizen-driven innovations also facilitate participation through feedback loops from citizens to local authorities to identify and resolve failures in the delivery of public services.

Three structural trends are driving the digital revolution in governments.

  1. The digital transformation of the machinery of government. National and city governments in the region are developing digital strategies to increase connectivity, improve services, and enhance accountability. According to a recent report, 75 percent of the 23 countries surveyed have developed comprehensive digital strategies, such as Uruguay Digital, Colombia’s Vive Digital or Mexico’s Agenda Digital, that include legally recognized digital identification mechanisms. “Smart cities” are intensifying the use of modern technologies and improve the interoperability of government systems, the backbone of government, to ensure that public services are inter-connected and thus avoid having citizens provide the same information to different entities. An important driver of this transformation is citizens’ demands for greater transparency and accountability in the delivery of public services. Sixteen countries in the region have developed open government strategies, and cities such as Buenos Aires in Argentina, La Libertad in Peru, and Sao Paolo in Brazil have also committed to opening up government to public scrutiny and new forms of social participation. This second wave of active transparency reforms follows a first, more passive wave that focused on facilitating access to information.
  1. The digital transformation of the interface with citizens. Sixty percent of the countries surveyed by the aforementioned report have established integrated service portals through which citizens can access online public services. Online portals allow for a single point of access to public services. Cities, such as Bogotá and Rio de Janeiro, are developing their own online service platforms to access municipal services. These innovations improve access to public services and contribute to simplifying bureaucratic processes and cutting red-tape, as a recent study shows. Governments are resorting to crowdsourcing solutions, open intelligence initiatives, and digital apps to encourage active citizen participation in the improvement of public services and the prevention of corruption. Colombia’s Transparency Secretariat has developed an app that allows citizens to report “white elephants” — incomplete or overbilled public works. By the end of 2015, it identified 83 such white elephants, mainly in the capital Bogotá, for a total value of almost $500 million, which led to the initiation of criminal proceedings by law enforcement authorities. While many of these initiatives emerge from civic initiatives, local governments are increasingly encouraging them and adopting their own open innovation models to rethink public services.
  1. The gradual mainstreaming of social innovation in local government. Governments are increasingly resorting to public innovation labs to tackle difficult problems for citizens and businesses. Governments innovation labs are helping address “wicked problems” by combining design thinking, crowdsourcing techniques, and data analytics tools. Chile, Colombia, Mexico, Brazil, and Uruguay, have developed such social innovation labs within government structures. As a recent report notes, these mechanisms come in different forms and shapes. Large cities, such as Buenos Aires, Mexico City, Quito, Rio de Janeiro, and Montevideo, are at the forefront of testing such laboratory mechanisms and institutionalizing tech-driven and citizen-centered approaches through innovation labs. For example, in 2013, Mexico City created its Laboratorio para la Ciudad, as a hub for civic innovation and urban creativity, relying on small-case experiments and interventions to improve specific government services and make local government more transparent, responsive, and receptive. It spearheaded an open government law for the city that encourages residents to participate in the design of public policies and requires city agencies to consider those suggestions…..(More)”.

SeeClickFix Empowers Citizens by Connecting Them to Their Local Governments

Curated on Posted on by Stefaan Verhulst

Paper by Ben Berkowitz and Jean-Paul Gagnon in Democratic Theory: “SeeClickFix began in 2009 when founder and present CEO Ben Berkowitz spotted a piece of graffiti in his New Haven, Connecticut, neighborhood. After calling numerous departments at city hall in a bid to have the graffiti removed, Berkowitz felt no closer to fixing the problem. Confused and frustrated, his emotions resonated with what many citizens in real- existing democracies feel today (Manning 2015): we see problems in public and want to fix them but can’t. This all too habitual inability for “common people” to fix problems they have to live with on a day-to-day basis is a prelude to the irascible citizen (White 2012), which, according to certain scholars (e.g., Dean 1960; Lee 2009), is itself a prelude to political apathy and a citizen’s alienation from specific political institutions….(More)”

Minecraft in urban planning: how digital natives are shaking up governments

Curated on Posted on by Stefaan Verhulst

 in The Guardian: “When we think of governments and technology, the image that springs to mind is more likely to be clunky computers and red tape than it is nimble innovators.

But things are changing. The geeks in jeans are making their way into government and starting to shake things up.

New ideas are changing the way governments use technology – whether that’s the UK’s intelligence organisation GCHQ finding a secure way to use the instant messenger Slack or senior mandarins trumpeting the possibilities of big data.

Governments are also waking up to the idea that the public are not only users, but also a powerful resource – and that engaging them online is easier than ever before. “People get very excited about using technology to make a real impact in the world,” says Chris Lintott, the co-founder of Zooniverse, a platform that organisations can use to develop their own citizen science projects for everything from analysing planets to spotting penguins.

For one of these projects, Old Weather, Zooniverse is working with the UK Met Office to gather historic weather data from ancient ships’ logs. At the same time, people helping to discover the human stories of life at sea. “Volunteers noticed that one admiral kept turning up on ship after ship after ship,” says Lintott. “It turned out he was the guy responsible for awarding medals!”

The National Archives in the US has similarly been harnessing the power of people’s curiosity by asking them to transcribe and digitise, handwritten documents through its Citizen Archivist project….

The idea for the Järviwiki, which asks citizens to log observations about Finland’s tens of thousands of lakes via a wiki service, came to Lindholm one morning on the way into work….

The increase in the number of digital natives in governments not only brings in different skills, it also enthuses the rest of the workforce, and opens their eyes to more unusual ideas.

Take Block by Block, which uses the game Minecraft to help young people show city planners how urban spaces could work better for them.

A decade ago it would have been hard to imagine a UN agency encouraging local governments to use a game to re-design their cities. Now UN-Habitat, which works with governments to promote more sustainable urban environments, is doing just that….

In Singapore, meanwhile – a country with densely populated cities and high volumes of traffic – the government is using tech to do more than manage information. It has created an app, MyResponder, that alerts a network of more than 10,000 medically trained volunteers to anyone who has a heart attack nearby, sometimes getting someone to the scene faster than the ambulance can get through the traffic.

The government is now piloting an expansion of the project by kitting out taxis with defibrillators and giving drivers first aid training, then linking them up to the app.

It’s examples like these, where governments use technology to bring communities together, that demonstrates the benefit of embracing innovation. The people making it happen are not only improving services for citizens – their quirky ideas are breathing new life into archaic systems…(More)“

Solving a Global Digital Identity Crisis

Curated on Posted on by Stefaan Verhulst

Seth Berkley at MIT Technology Review:” In developing countries, one in three children under age five has no record of their existence. Technology can help….Digital identities have become an integral part of modern life, but things like e-passports, digital health records, or Apple Pay really only provide faster, easier, or sometimes smarter ways of accessing services that are already available.

In developing countries it’s a different story. There, digital ID technology can have a profound impact on people’s lives by enabling them to access vital and often life-saving services for the very first time….The challenge is that in poor countries, an increasing number of people live under the radar, invisible to the often archaic, paper-based methods used to certify births, deaths, and marriages. One in three children under age five does not officially exist because their birth wasn’t registered. Even when it is, many don’t have proof in the form of birth certificates. This can have a lasting impact on children’s lives, leaving them vulnerable to neglect and abuse.

In light of this, it is difficult to see how we will meet the SDG16 deadline without a radical solution. What we need are new and affordable digital ID technologies capable of working in poorly resourced settings—for example, where there is no reliable electricity—and yet able to leapfrog current approaches to reach everyone, whether they’re living in remote villages or urban slums.

Such technologies are already emerging as part of efforts to increase global childhood vaccination coverage, with small-scale trials across Africa and Asia. With 86 percent of infants now having access to routine immunization—where they receive all three doses of a diphtheria-pertussis-tetanus vaccine—there are obvious advantages of building on an existing system with such a broad reach.

These systems were designed to help the World Health Organization, UNICEF, and my organization, Gavi, the Vaccine Alliance, close the gap on the one in seven infants still missing out. But they can also be used to help us achieve SDG16.

One, called MyChild, helps countries transition from paper to digital. At first glance it looks like a typical paper booklet on which workers can record health-record details about the child, such as vaccinations, deworming, or nutritional supplements. But each booklet contains a unique identification number and tear-out slips that are collected and scanned later. This means that even if a child’s birth hasn’t been registered, a unique digital record will follow them through childhood. Developed by Swedish startup Shifo, this system has been used to register more than 95,000 infants in Uganda, Afghanistan, and the Gambia, enabling health workers to follow up either in person or using text reminders to parents.

Another system, called Khushi Baby, is entirely paperless and involves giving each child a digital necklace that contains a unique ID number on a near-field communication chip. This can be scanned by community health workers using a cell phone, enabling them to update a child’s digital health records even in remote areas with no cell coverage. Trials in the Indian state of Rajasthan have been carried out across 100 villages to track more than 15,000 vaccination events. An organization called ID2020 is exploring the use of blockchain technology to create access to a unique identity for those who currently lack one….(More)”

Digital Participation in an Open Innovation Platform : An Empirical Study on Smart Cities

Curated on Posted on by Stefaan Verhulst

Paper by J. Ojasalo and L. Tähtinen as part of the INTED2017 Proceedings: “The purpose of this paper is to increase knowledge of participation in collaborative innovation of cities with digital channels, as well as propose a model of digital participation system in an open innovation platform of a city. There is very little knowledge of this area is available in the existing research literature. This paper empirically addresses this knowledge gap and contributes to the literature on digital participation in collaborative innovation, innovation intermediaries and platforms, as well as urban development and Smart City literature. The results of this study have also clear practical implications particularly to urban policy makers and developers, companies and third sector organization collaborating with cities, as well as educators in the field of innovation and urban development. The empirical research method is qualitative and draws on data from in-depth interviews and co-creative multi-actor workshops. As the result, it proposes a model which shows the main methods of digital participation in an open innovation platform, namely information dissemination, actor recruitment, and idea generation, explains their nature….(More)”

Big data helps Belfort, France, allocate buses on routes according to demand

Curated on Posted on by Stefaan Verhulst

 in Digital Trends: “As modern cities smarten up, the priority for many will be transportation. Belfort, a mid-sized French industrial city of 50,000, serves as proof of concept for improved urban transportation that does not require the time and expense of covering the city with sensors and cameras.

Working with Tata Consultancy Services (TCS) and GFI Informatique, the Board of Public Transportation of Belfort overhauled bus service management of the city’s 100-plus buses. The project entailed a combination of ID cards, GPS-equipped card readers on buses, and big data analysis. The collected data was used to measure bus speed from stop to stop, passenger flow to observe when and where people got on and off, and bus route density. From start to finish, the proof of concept project took four weeks.

Using the TCS Intelligent Urban Exchange system, operations managers were able to detect when and where about 20 percent of all bus passengers boarded and got off on each city bus route. Utilizing big data and artificial intelligence the city’s urban planners were able to use that data analysis to make cost-effective adjustments including the allocation of additional buses on routes and during times of greater passenger demand. They were also able to cut back on buses for minimally used routes and stops. In addition, the system provided feedback on the effect of city construction projects on bus service….

Going forward, continued data analysis will help the city budget wisely for infrastructure changes and new equipment purchases. The goal is to put the money where the needs are greatest rather than just spending and then waiting to see if usage justified the expense. The push for smarter cities has to be not just about improved services, but also smart resource allocation — in the Belfort project, the use of big data showed how to do both….(More)”

Mapatón CDMX

Curated on Posted on by Stefaan Verhulst

HBS Case Study by Mitchell Weiss and Maria Fernanda Miguel: “There were probably 30,000 public buses, minibuses, and vans in Mexico City. Though, in 2015, no one knew for certain since no comprehensive schedule existed. This was why el Laboratorio para la Ciudad (or LabCDMX) had spawned an effort to generate a map of the labyrinth system that provided an estimated 14 million rides a day. Gabriella Gómez-Mont, the Lab’s founder and director, had led her team in a project to crowd-source the routes from volunteer riders in what came to be known as Mapatón CDMX. After four pilots and a two-week “mapping marathon” later, she wondered exactly what to make of the lab’s fiftieth experiment? Was Mapatón successful?

Learning objective:

LabCDMX and their crowdsourced bus mapping project provides the setting to explore risk taking and experimentation in public settings. The case is designed to focus students most acutely on questions of can government take more risk and how? This is a key question for public entreprenuers. In class, students are encouraged to think both about the obstacles for risk taking and the tactics that elected leaders and innovation champions can take to surmount those obstacles. Students consider whether experimentation is one of those potential skills and, if so, how best and rigorously those experiments must be run. How willing must government be to admit failure if experiments don’t pan out? What can give them that leeway? How, tactically, can governments run these kinds of experiments? Is using off-the-shelf technology for quick, but imperfect beta services a productive strategy for securing buy-in and for learning? The case is adaptable for exploring big company settings, too. Mexico City’s municipal government is a giant organization, with 300,000 public workers. What is the role of an innovation office and it’s handful of employees in that context? How does it gain credibility with the rest of the organization? How do experiments help – or hurt – in that effort?…(More)”.

Data and the City: New report on how public data is fostering civic engagement in urban regions

Curated on Posted on by Stefaan Verhulst

Report by Jonathan Gray and Danny Lämmerhirt: “…demonstrates how public data infrastructures create new kinds of relationships and public spaces between public institutions, civil society groups, and citizens.

In contrast to more supply-oriented ideas around opening (government) data, we argue that data infrastructures are not a mere “raw” resource that can be exploited. Instead they are best conceived as a lively network or ecosystem in which publics creatively use city data to engage with urban institutions.

We intend to spark imagination and conversation about the role that public data infrastructures may play in civic life – not just as neutral instruments for creating knowledge, but also as devices to organise publics and evidence around urban issues; creating shared spaces for public participation and deliberation around official processes and institutions; and securing progress around major social, economic and environmental challenges that cities face.

Our report describes six case studies from cities around the world to demonstrate civil society’s vast action repertoire to engage with urban data infrastructures. One case study demonstrates how a British civil society organisation gathered budget data through freedom of information requests from municipal government. This information was fed into an open database and made accessible to finance experts and scholars in order to allow them to run a “public debt audit”. This audit enabled government officials and the larger public to debate the extent of public debt in British cities and to uncover how a lack of public scrutiny increased profits of financial institutes while putting a strain on the public purse….

In detail, civic actors can engage with data infrastructures to:

  • Identify spaces for intervention. Having cadastral data at hand helped civic actors to identify vacant publicly-owned land, to highlight possibilities for re-using it and to foster community building in neighbourhoods around its re-use.
  • Open spaces for accountability. Using government’s own accounting measurements may provide civil society with evaluation criteria for the effectiveness of public sector programs. Civil society actors may develop a ‘common ground’ or ‘common language’ for engaging with institutions around the issues that they care about.
  • Enable scrutiny of official processes, institutional mechanisms and their effects. By opening public loan data, civil society was able to identify how decentralised fiscal audit mechanisms may have negative effects on public debt.
  • Change the way an issue is framed or perceived. By using aggregated, anonymized data about home addresses of inmates, scholars could shift focus from crime location to the origin of an offender – which helped to address social re-entry programs more effectively.
  • Mobilise community engagement and civic activism. Including facilitating the assembly and organisation of publics around issues….

You can find the full report here.”