big data

The cloud, the crowd, and the city: How new data practices reconfigure urban governance?

Curated on May 20, 2017August 3, 2018 by Stefaan Verhulst

Introduction to Special Issue of Big Data & Society by Philip Ashton, Rachel Weber and Matthew Zook: “The urban archetype of the flâneur, so central to the concept of modernity, can now experience the city in ways unimaginable one hundred years ago. Strolling around Paris, the contemporary flâneur might stop to post pictures of her discoveries on Instagram, simultaneously identifying points of interest to the rest of her social network and broadcasting her location (perhaps unknowingly). The café she visits might be in the middle of a fundraising campaign through a crowdfunding site such as Kickstarter, and she might be invited to tweet to her followers in exchange for a discount on her pain au chocolate. As she ambles about Paris, the route of her stroll is captured by movement sensors positioned on top of street lights, and this data—aggregated with that of thousands of other pedestrians—could be used by the City of Paris to sync up transit schedules. And if those schedules were not convenient, she might tap Uber to whisk her home to her threadbare pension booked on AirBnB.

This vignette attests to the transformation of the urban experience through technology-enabled platforms that allow for the quick mobilization and exchange of information, public services, surplus capacity, entrepreneurial energy, and money. However, these changes have implicated more than just consumers, as multiple technologies have been taken up in urban governance processes through platforms variously labeled as Big Data, crowd sourcing, or the sharing economy. These systems combine inexpensive data collection and cloud-based storage, distributed social networks, geotagged locational sensing, mobile access (often through “app” platforms), and new collaborative entrepreneurship models to radically alter how the needs of urban residents are identified and how services are delivered and consumed in so-called “smart cities” (Townsend, 2013). Backed by Big Data, smart city initiatives have made inroads into urban service provision and policy in areas such as e-government and transparency, new forms of public-private partnerships through “urban lab” arrangements, or models such as impact investing, civic hacking, or tactical urbanism (cf. Karvonen and van Heur, 2014; Kitchin, 2014; Swyngedouw, 2005).

In the rhetoric used by their boosters, the vision and practice of these technologies “disrupts” existing markets by harnessing the power of “the crowd”—a process fully evident in sectors such as taxi (Uber/Lyft), hoteling (AirBnB), and finance (peer-to-peer lending). However, the notion of disruption has also targeted government bureaucracies and public services, with new initiatives seeking to insert crowd mechanisms or characteristics—at once self-organizing and collectively rational (Brabham, 2008)—into public policy. These mechanisms envision reconfiguring the traditional relationship of public powers with planning and governance by vesting data collection and problem-solving in crowd-like institutional arrangements that are partially or wholly outside the purview of government agencies. While scholars are used to talking about “governance beyond-the-state” (Swyngedouw, 2005) in terms of privatization and a growing scope for civil society organizations, technological intermediation potentially changes the scale and techniques of governance as well as its relationship to sovereign authority.

For instance, civic crowdfunding models have emerged as new means of organizing public service provision and funding community economic development by embracing both market-like bidding mechanisms and social-network technologies to distribute responsibility for planning and financing socially desirable investments to laypeople (Brickstarter, 2012; Correia de Freitas and Amado, 2013; Langley and Leyshon, 2016). Other practices are even more radical in their scope. Toronto’s Urban Repair Squad—an offshoot of the aptly named Critical Mass bike happenings—urges residents to take transportation planning into their own hands and paint their own bike lanes. Their motto: “They say city is broke. We fix. No charge.” (All that is missing is the snarky “you’re welcome” at the end.)

Combined, these emerging platforms and practices are challenging the tactics, capabilities, and authorizations employed to define and govern urban problems. This special theme of Big Data & Society picks up these issues, interrogating the emergence of digital platforms and smart city initiatives that rely on both the crowd and the cloud (new on-demand, internet-based technologies that store and process data) to generate and fold Big Data into urban governance. The papers contained herein were presented as part of a one-day symposium held at the University of Illinois at Chicago (UIC) in April 2015 and sponsored by UIC’s Department of Urban Planning and Policy. Setting aside the tired narratives of individual genius and unstoppable technological progress, workshop participants sought to understand why these practices and platforms have recently gained popularity and what their implementation might mean for cities. Papers addressed numerous questions: How have institutional supports and political-economic contexts facilitated the ascendance of “crowd” and “cloud” models within different spheres of urban governance? How do their advocates position them relative to imaginaries of state or market failure/dysfunction? What kinds of assumptions and expectations are embedded in the design and operation of these platforms and practices? What kinds of institutional reconfigurations have been spurred by the push to adopt smart city initiatives? How is information collected through these initiatives being used to advance particular policy agendas? Who is likely to benefit from them?…(More)”.

Updated N.Y.P.D. Anti-Crime System to Ask: ‘How We Doing?’

Curated on May 15, 2017October 23, 2018 by Stefaan Verhulst

Al Baker in the New York Times: “It was a policing invention with a futuristic sounding name — CompStat — when the New York Police Department introduced it as a management system for fighting crime in an era of much higher violence in the 1990s. Police departments around the country, and the world, adapted its system of mapping muggings, robberies and other crimes; measuring police activity; and holding local commanders accountable.

Now, a quarter-century later, it is getting a broad reimagining and being brought into the mobile age. Moving away from simple stats and figures, CompStat is getting touchy-feely. It’s going to ask New Yorkers — via thousands of questions on their phones — “How are you feeling?” and “How are we, the police, doing?”

Whether this new approach will be mimicked elsewhere is still unknown, but as is the case with almost all new tactics in the N.Y.P.D. — the largest municipal police force in the United States by far — it will be closely watched. Nor is it clear if New Yorkers will embrace this approach, reject it as intrusive or simply be annoyed by it.

The system, using location technology, sends out short sets of questions to smartphones along three themes: Do you feel safe in your neighborhood? Do you trust the police? Are you confident in the New York Police Department?

The questions stream out every day, around the clock, on 50,000 different smartphone applications and present themselves on screens as eight-second surveys.

The department believes it will get a more diverse measure of community satisfaction, and allow it to further drive down crime. For now, Police Commissioner James P. O’Neill is calling the tool a “sentiment meter,” though he is open to suggestions for a better name….(More)”.

Going Digital: Restoring Trust In Government In Latin American Cities

Curated on May 13, 2017October 10, 2018 by Stefaan Verhulst

Carlos Santiso at The Rockefeller Foundation Blog: “Driven by fast-paced technological innovations, an exponential growth of smartphones, and a daily stream of big data, the “digital revolution” is changing the way we live our lives. Nowhere are the changes more sweeping than in cities. In Latin America, almost 80 percent of the population lives in cities, where massive adoption of social media is enabling new forms of digital engagement. Technology is ubiquitous in cities. The expectations of Latin American “digital citizens” have grown exponentially as a result of a rising middle class and an increasingly connected youth.

This digital transformation is recasting the relation between states and citizens. Digital citizens are asking for better services, more transparency, and meaningful participation. Their rising expectations concern the quality of the services city governments ought to provide, but also the standards of integrity, responsiveness, and fairness of the bureaucracy in their daily dealings. A recent study shows that citizens’ satisfaction with public services is not only determined by the objective quality of the service, but also their subjective expectations and how fairly they consider being treated….

New technologies and data analytics are transforming the governance of cities. Digital-intensive and data-driven innovations are changing how city governments function and deliver services, and also enabling new forms of social participation and co-creation. New technologies help improve efficiency and further transparency through new modes of open innovation. Tech-enabled and citizen-driven innovations also facilitate participation through feedback loops from citizens to local authorities to identify and resolve failures in the delivery of public services.

Three structural trends are driving the digital revolution in governments.

The digital transformation of the machinery of government. National and city governments in the region are developing digital strategies to increase connectivity, improve services, and enhance accountability. According to a recent report, 75 percent of the 23 countries surveyed have developed comprehensive digital strategies, such as Uruguay Digital, Colombia’s Vive Digital or Mexico’s Agenda Digital, that include legally recognized digital identification mechanisms. “Smart cities” are intensifying the use of modern technologies and improve the interoperability of government systems, the backbone of government, to ensure that public services are inter-connected and thus avoid having citizens provide the same information to different entities. An important driver of this transformation is citizens’ demands for greater transparency and accountability in the delivery of public services. Sixteen countries in the region have developed open government strategies, and cities such as Buenos Aires in Argentina, La Libertad in Peru, and Sao Paolo in Brazil have also committed to opening up government to public scrutiny and new forms of social participation. This second wave of active transparency reforms follows a first, more passive wave that focused on facilitating access to information.

The digital transformation of the interface with citizens. Sixty percent of the countries surveyed by the aforementioned report have established integrated service portals through which citizens can access online public services. Online portals allow for a single point of access to public services. Cities, such as Bogotá and Rio de Janeiro, are developing their own online service platforms to access municipal services. These innovations improve access to public services and contribute to simplifying bureaucratic processes and cutting red-tape, as a recent study shows. Governments are resorting to crowdsourcing solutions, open intelligence initiatives, and digital apps to encourage active citizen participation in the improvement of public services and the prevention of corruption. Colombia’s Transparency Secretariat has developed an app that allows citizens to report “white elephants” — incomplete or overbilled public works. By the end of 2015, it identified 83 such white elephants, mainly in the capital Bogotá, for a total value of almost $500 million, which led to the initiation of criminal proceedings by law enforcement authorities. While many of these initiatives emerge from civic initiatives, local governments are increasingly encouraging them and adopting their own open innovation models to rethink public services.

The gradual mainstreaming of social innovation in local government. Governments are increasingly resorting to public innovation labs to tackle difficult problems for citizens and businesses. Governments innovation labs are helping address “wicked problems” by combining design thinking, crowdsourcing techniques, and data analytics tools. Chile, Colombia, Mexico, Brazil, and Uruguay, have developed such social innovation labs within government structures. As a recent report notes, these mechanisms come in different forms and shapes. Large cities, such as Buenos Aires, Mexico City, Quito, Rio de Janeiro, and Montevideo, are at the forefront of testing such laboratory mechanisms and institutionalizing tech-driven and citizen-centered approaches through innovation labs. For example, in 2013, Mexico City created its Laboratorio para la Ciudad, as a hub for civic innovation and urban creativity, relying on small-case experiments and interventions to improve specific government services and make local government more transparent, responsive, and receptive. It spearheaded an open government law for the city that encourages residents to participate in the design of public policies and requires city agencies to consider those suggestions…..(More)”.

How Technology Can Help Solve Societal Problems

Curated on May 11, 2017October 10, 2018 by Stefaan Verhulst

Barry Libert, Megan Beck, Brian Komar and Josue Estrada at Knowledge@Wharton: “…nonprofit groups, academic institutions and philanthropic organizations engaged in social change are struggling to adapt to the new global, technological and virtual landscape.

Legacy modes of operation, governance and leadership competencies rooted in the age of physical realities continue to dominate the space. Further, organizations still operate in internal and external silos — far from crossing industry lines, which are blurring. And their ability to lead in a world that is changing at an exponential rate seems hampered by their mental models and therefore their business models of creating and sustaining value as well.

If civil society is not to get drenched and sink like a stone, it must start swimming in a new direction. This new direction starts with social organizations fundamentally rethinking the core assumptions driving their attitudes, behaviors and beliefs about creating long-term sustainable value for their constituencies in an exponentially networked world. Rather than using an organization-centric model, the nonprofit sector and related organizations need to adopt a mental model based on scaling relationships in a whole new way using today’s technologies — the SCaaP model.

Embracing social change as a platform is more than a theory of change, it is a theory of being — one that places a virtual network or individuals seeking social change at the center of everything and leverages today’s digital platforms (such as social media, mobile, big data and machine learning) to facilitate stakeholders (contributors and consumers) to connect, collaborate, and interact with each other to exchange value among each other to effectuate exponential social change and impact.

SCaaP builds on the government as a platform movement (Gov 2.0) launched by technologist Tim O’Reilly and many others. Just as Gov 2.0 was not about a new kind of government but rather, as O’Reilly notes, “government stripped down to its core, rediscovered and reimagined as if for the first time,” so it is with social change as a platform. Civil society is the primary location for collective action and SCaaP helps to rebuild the kind of participatory community celebrated by 19^th century French historian Alexis de Tocqueville when he observed that Americans’ propensity for civic association is central to making our democratic experiment work. “Americans of all ages, all stations in life, and all types of disposition,” he noted, “are forever forming associations.”

But SCaaP represents a fundamental shift in how civil society operates. It is grounded in exploiting new digital technologies, but extends well beyond them to focus on how organizations think about advancing their core mission — do they go at it alone or do they collaborate as part of a network? SCaaP requires thinking and operating, in all things, as a network. It requires updating the core DNA that runs through social change organizations to put relationships in service of a cause at the center, not the institution. When implemented correctly, SCaaP will impact everything — from the way an organization allocates resources to how value is captured and measured to helping individuals achieve their full potential….(More)”.

Minecraft in urban planning: how digital natives are shaking up governments

Curated on May 8, 2017August 20, 2018 by Stefaan Verhulst

Rebecca Hill in The Guardian: “When we think of governments and technology, the image that springs to mind is more likely to be clunky computers and red tape than it is nimble innovators.

But things are changing. The geeks in jeans are making their way into government and starting to shake things up.

New ideas are changing the way governments use technology – whether that’s the UK’s intelligence organisation GCHQ finding a secure way to use the instant messenger Slack or senior mandarins trumpeting the possibilities of big data.

Governments are also waking up to the idea that the public are not only users, but also a powerful resource – and that engaging them online is easier than ever before. “People get very excited about using technology to make a real impact in the world,” says Chris Lintott, the co-founder of Zooniverse, a platform that organisations can use to develop their own citizen science projects for everything from analysing planets to spotting penguins.

For one of these projects, Old Weather, Zooniverse is working with the UK Met Office to gather historic weather data from ancient ships’ logs. At the same time, people helping to discover the human stories of life at sea. “Volunteers noticed that one admiral kept turning up on ship after ship after ship,” says Lintott. “It turned out he was the guy responsible for awarding medals!”

The National Archives in the US has similarly been harnessing the power of people’s curiosity by asking them to transcribe and digitise, handwritten documents through its Citizen Archivist project….

The idea for the Järviwiki, which asks citizens to log observations about Finland’s tens of thousands of lakes via a wiki service, came to Lindholm one morning on the way into work….

The increase in the number of digital natives in governments not only brings in different skills, it also enthuses the rest of the workforce, and opens their eyes to more unusual ideas.

Take Block by Block, which uses the game Minecraft to help young people show city planners how urban spaces could work better for them.

A decade ago it would have been hard to imagine a UN agency encouraging local governments to use a game to re-design their cities. Now UN-Habitat, which works with governments to promote more sustainable urban environments, is doing just that….

In Singapore, meanwhile – a country with densely populated cities and high volumes of traffic – the government is using tech to do more than manage information. It has created an app, MyResponder, that alerts a network of more than 10,000 medically trained volunteers to anyone who has a heart attack nearby, sometimes getting someone to the scene faster than the ambulance can get through the traffic.

The government is now piloting an expansion of the project by kitting out taxis with defibrillators and giving drivers first aid training, then linking them up to the app.

It’s examples like these, where governments use technology to bring communities together, that demonstrates the benefit of embracing innovation. The people making it happen are not only improving services for citizens – their quirky ideas are breathing new life into archaic systems…(More)“

Big Data Science: Opportunities and Challenges to Address Minority Health and Health Disparities in the 21st Century

Curated on May 7, 2017August 3, 2018 by Stefaan Verhulst

Xinzhi Zhang et al in Ethnicity and Disease: “Addressing minority health and health disparities has been a missing piece of the puzzle in Big Data science. This article focuses on three priority opportunities that Big Data science may offer to the reduction of health and health care disparities. One opportunity is to incorporate standardized information on demographic and social determinants in electronic health records in order to target ways to improve quality of care for the most disadvantaged populations over time. A second opportunity is to enhance public health surveillance by linking geographical variables and social determinants of health for geographically defined populations to clinical data and health outcomes. Third and most importantly, Big Data science may lead to a better understanding of the etiology of health disparities and understanding of minority health in order to guide intervention development. However, the promise of Big Data needs to be considered in light of significant challenges that threaten to widen health disparities. Care must be taken to incorporate diverse populations to realize the potential benefits. Specific recommendations include investing in data collection on small sample populations, building a diverse workforce pipeline for data science, actively seeking to reduce digital divides, developing novel ways to assure digital data privacy for small populations, and promoting widespread data sharing to benefit under-resourced minority-serving institutions and minority researchers. With deliberate efforts, Big Data presents a dramatic opportunity for reducing health disparities but without active engagement, it risks further widening them….(More)”

Using big data to understand consumer behaviour on ethical issues

Curated on May 6, 2017August 3, 2018 by Stefaan Verhulst

Phani Kumar Chintakayala and C. William Young in the Journal of Consumer Ethics: “The Consumer Data Research Centre (CDRC) was established by the UK Economic and Social Research Council and launched its data services in 2015. Te project is led by the University of Leeds and UCL, with partners at the Universities of Liverpool and Oxford. It is working with consumer-related organisations and businesses to open up their data resources to trusted researchers, enabling them to carry out important social and economic research….

Over the last few years there has been much talk about how so-called “big data” is the future and if you are not exploiting it, you are losing your competitive advantage. So what is there in the latest wave of enthusiasm on big data to help organisations, researchers and ethical consumers?…

Examples of the types of research being piloted using data from the food sector by CDRC include the consumption of milk and egg products. Te results clearly indicate that not all the sustainable products are considered the same by consumers, and consumption behaviour varies across sustainable product categories. i) A linked data analysis was carried out by combining sales data of organic milk and free range eggs from a retailer with over 300 stores across the UK, green and ethical atitude data from CDRC’s data partner, and socio-demographic and deprivation data from open sources. Te analysis revealed that, in general, the consumers with deeper green and ethical atitudes are the most likely consumers of sustainable products. Deprivation has a negative efect on the consumption of sustainable products. Price, as expected, has a negative efect but the impact varies across products. Convenience stores have signifcant negative efect on the consumption of sustainable products. Te infuences of socio-demographic characteristics such as gender, age, ethnicity etc. seem to vary by product categories….

Big data can help organisations, researchers and ethical consumers understand the ethics around consumer behaviour and products. Te opportunities to link diferent types of data is exciting but must be research-question-led to avoid digging for non-existent causal links. Te methods and access to data is still a barrier but open access is key to solving this. Big data will probably only help in flling in the details of our knowledge on ethical consumption and on products, but this can only help our decision making…(More)”.

How Your Digital Helper May Undermine Your Welfare, and Our Democracy

Curated on April 26, 2017August 3, 2018 by Stefaan Verhulst

Essay by Maurice E. Stucke and Ariel Ezrachi: “All you need to do is say,” a recent article proclaimed, “’I want a beer’ and Alexa will oblige. The future is now.” Advances in technology have seemingly increased our choices and opened markets to competition. As we migrate from brick-and-mortar shops to online commerce, we seemingly are getting more of what we desire at better prices and quality. And yet, behind the competitive façade, a more complex reality exists. We explore in our book “Virtual Competition” several emerging threats, namely algorithmic collusion, behavioural discrimination and abuses by dominant super-platforms. But the harm is not just economic. The potential anticompetitive consequences go beyond our pocketbooks. The toll will likely be on our privacy, well-being and democracy.

To see why, this Essay examines the emerging frontier of digital personal assistants. These helpers are being developed by the leading online platforms: Google Assistant, Apple’s Siri, Facebook’s M, and Amazon’s Alexa-powered Echo. These super-platforms are heavily investing to improve their offerings. For those of us who grew up watching The Jetsons, the prospect of our own personal helper might seem marvelous. And yet, despite their promise, can personalized digital assistants actually reduce our welfare? Might their rise reduce the number of gateways to the digital world, increase the market power of a few firms, and limit competition? And if so, what are the potential social, political, and economic concerns?

Our Essay seeks to address these questions. We show how network effects, big data and big analytics will likely undermine attempts to curtail a digital assistant’s power, and will likely allow it to operate below the regulatory and antitrust radar screens. As a result, rather than advance our overall welfare, these digital assistants – if left to their own devices – can undermine our welfare….(More)”