Paper by Rhys Jones and Mark Whitehead There has been a growing academic recognition of the increasing significance of psychologically – and behaviourally – informed modes of governance in recent years in a variety of different states. We contend that this academic research has neglected one important theme, namely the growing use of experiments as a way of developing and testing novel policies. Drawing on extensive qualitative and documentary research, this paper develops critical perspectives on the impacts of the psychological sciences on public policy, and considers more broadly the changing experimental form of modern states. The tendency for emerging forms of experimental governance to be predicated on very narrow, socially disempowering, visions of experimental knowledge production is critiqued. We delineate how psychological governance and emerging forms of experimental subjectivity have the potential to enable more empowering and progressive state forms and subjectivities to emerge through more open and collective forms of experimentation…(More)”.
From #Resistance to #Reimagining governance
Stefaan G. Verhulst in Open Democracy: “…There is no doubt that #Resistance (and its associated movements) holds genuine transformative potential. But for the change it brings to be meaningful (and positive), we need to ask the question: What kind of government do we really want?
Working to maintain the status quo or simply returning to, for instance, a pre-Trump reality cannot provide for the change we need to counter the decline in trust, the rise of populism and the complex social, economic and cultural problems we face. We need a clear articulation of alternatives. Without such an articulation, there is a danger of a certain hollowness and dispersion of energies. The call for #Resistance requires a more concrete –and ultimately more productive – program that is concerned not just with rejecting or tearing down, but with building up new institutions and governance processes. What’s needed, in short, is not simply #Resistance.
Below, I suggest six shifts that can help us reimagine governance for the twenty-first century. Several of these shifts are enabled by recent technological changes (e.g., the advent of big data, blockchain and collective intelligence) as well as other emerging methods such as design thinking, behavioral economics, and agile development.
Some of the shifts I suggest have been experimented with, but they have often been developed in an ad hoc manner without a full understanding of how they could make a more systemic impact. Part of the purpose of this paper is to begin the process of a more systematic enquiry; the following amounts to a preliminary outline or blueprint for reimagined governance for the twenty-first century.
- Shift 1: from gatekeeper to platform…
- Shift 2: from inward to user-and-problem orientation…
- Shift 3: from closed to open…
- Shift 4: from deliberation to collaboration and co-creation…
- Shift 5: from ideology to evidence-based…
- Shift 6: from centralized to distributed… (More)
Understanding Design Thinking, Lean, and Agile
Free ebook by Jonny Schneider: “Highly touted methodologies, such as Agile, Lean, and Design Thinking, leave many organizations bamboozled by an unprecedented array of processes, tools, and methods for digital product development. Many teams meet their peril trying to make sense of these options. How do the methods fit together to achieve the right outcome? What’s the best approach for your circumstances?
In this insightful report, Jonny Schneider from ThoughtWorks shows you how to diagnose your situation, understand where you need more insight to move forward, and then choose from a range of tactics that can move your team closer to clarity.
Blindly applying any model, framework, or method seldom delivers the desired result. Agile began as a better answer for delivering software. Lean focuses on product success. And Design Thinking is an approach for exploring opportunities and problems to solve. This report shows you how to evaluate your situation before committing to one, two, or all three of these techniques.
- Understand how design thinking, the lean movement, and agile software development can make a difference
- Define your beliefs and assumptions as well as your strategy
- Diagnose the current condition and explore possible futures
- Decide what to learn, and how to learn it, through fast research and experimentation
- Decentralize decisions with purpose-driven, collaborative teams
- Prioritize and measure value by responding to customer demand…(More)”
Measuring Tomorrow: Accounting for Well-Being, Resilience, and Sustainability in the Twenty-First Century
Book by Éloi Laurent on “How moving beyond GDP will improve well-being and sustainability…Never before in human history have we produced so much data, and this empirical revolution has shaped economic research and policy profoundly. But are we measuring, and thus managing, the right things—those that will help us solve the real social, economic, political, and environmental challenges of the twenty-first century? In Measuring Tomorrow, Éloi Laurent argues that we need to move away from narrowly useful metrics such as gross domestic product and instead use broader ones that aim at well-being, resilience, and sustainability. By doing so, countries will be able to shift their focus away from infinite and unrealistic growth and toward social justice and quality of life for their citizens.
The time has come for these broader metrics to become more than just descriptive, Laurent argues; applied carefully by private and public decision makers, they can foster genuine progress. He begins by taking stock of the booming field of well-being and sustainability indicators, and explains the insights that the best of these can offer. He then shows how these indicators can be used to develop new policies, from the local to the global….(More)”.
Spotting the Patterns: 2017 Trends in Design Thinking
Andy Hagerman at Stanford Social Innovation Review: “Design thinking: It started as an academic theory in the 60’s, a notion of starting to look at broader types of challenges with the intention and creativity that designers use to tackle their work. It gained widespread traction as a product design process, has been integrated into culture change initiatives of some of the world’s most important organizations and governments, and has been taught in schools kindergarten to grad school. It’s been celebrated, criticized, merged with other methodologies, and modified for nearly every conceivable niche.
Regardless of what side of those perspectives you fall on, it’s undeniable that design thinking is continuing to grow and evolve. Looking across the social innovation landscape today, we see a few patterns that, taken together, suggest that social innovators continue to see great promise in design thinking. They are working to find ways to make it yield real performance gains for their organizations and clients.
From design thinking to design doing
Creative leaders have moved beyond increasing people’s awareness of design thinking to actively seeking concrete opportunities for using it. One of the principal drivers of this shift has been the need to demonstrate value and return on investment from design-thinking initiatives—something people have talked about for years. (Ever heard the question, “Is design thinking just the next fad?”) Social sector organizations, in particular, stand to benefit from the shift from design thinking to design doing. Timelines for getting things built in the social sector are often slow, due to legitimate constraints of responsibly doing impact work, as well as to legacy practices and politics. As long as organizations use design thinking responsibly and acknowledge the broader systems in which new ideas live, some of the emerging models can help them move projects along more quickly and gain greater stakeholder participation….
Building cultures around design thinking
As design thinking has proliferated, many organizational leaders have moved from replicating the design thinking programs of academic institutions like the Stanford d.School or foundational agencies like IDEO to adapting the methodology to their own goals, external environments, and organizational cultures.
One organization that has particularly inspired us is Beespace, a New York City-based social-impact foundation. Beespace has designed a two-year program that helps new organizations not only get off the ground, but also create the conditions for breakthrough innovation. To create this program, which combines deep thinking, impact assessment, and rapid prototyping, Beespace’s leadership asked itself what tools it would need, and came up with a mix that included not just design thinking, but also disciplines of behavioral science and systems thinking, and tools stemming from emotional intelligence and theory of change….
Empowering the few to shift the many
We have seen a lot of interest this year in “train the trainer” programs, particularly from organizations realizing the value of developing their internal capabilities to reduce reliance on outside consultants. Such development often entails focusing on the few people in the organization who are highly capable of instigating major change, as opposed to spreading awareness among the many. It takes time and resources, but the payoff is well worth it from both cultural and operational perspectives….(More)”.
“Nudge units” – where they came from and what they can do
Zeina Afif at the Worldbank: “You could say that the first one began in 2009, when the US government recruited Cass Sunstein to head The Office of Information and Regulatory Affairs (OIRA) to streamline regulations. In 2010, the UK established the first Behavioural Insights Unit (BIT) on a trial basis, under the Cabinet Office. Other countries followed suit, including the US, Australia, Canada, Netherlands, and Germany. Shortly after, countries such as India, Indonesia, Peru, Singapore, and many others started exploring the application of behavioral insights to their policies and programs. International institutions such as the World Bank, UN agencies, OECD, and EU have also established behavioral insights units to support their programs. And just this month, the Sustainable Energy Authority of Ireland launched its own Behavioral Economics Unit.
The Future
As eMBeD, the behavioral science unit at the World Bank, continues to support governments across the globe in the implementation of their units, here are some common questions we often get asked.
What are the models for a Behavioral Insights Unit in Government?
As of today, over a dozen countries have integrated behavioral insights with their operations. While there is not one model to prescribe, the setup varies from centralized or decentralized to networked….
In some countries, the units were first established at the ministerial level. One example is MineduLab in Peru, which was set up with eMBeD’s help. The unit works as an innovation lab, testing rigorous and leading research in education and behavioral science to address issues such as teacher absenteeism and motivation, parents’ engagement, and student performance….
What should be the structure of the team?
Most units start with two to four full-time staff. Profiles include policy advisors, social psychologists, experimental economists, and behavioral scientists. Experience in the public sector is essential to navigate the government and build support. It is also important to have staff familiar with designing and running experiments. Other important skills include psychology, social psychology, anthropology, design thinking, and marketing. While these skills are not always readily available in the public sector, it is important to note that all behavioral insights units partnered with academics and experts in the field.
The U.S. team, originally called the Social and Behavioral Sciences Team, is staffed mostly by seconded academic faculty, researchers, and other departmental staff. MineduLab in Peru partnered with leading experts, including the Abdul Latif Jameel Poverty Action Lab (J-PAL), Fortalecimiento de la Gestión de la Educación (FORGE), Innovations for Poverty Action (IPA), and the World Bank….(More)”
Introducing the Digital Policy Model Canvas
Blog by Stefaan Verhulst: “…Yesterday, the National Digital Policy Network of the World Economic Forum, of which I am a member, released a White Paper aimed at facilitating this process. The paper, entitled “Digital Policy Playbook 2017: Approaches to National Digital Governance,” examines a number of case studies from around the world to develop a “playbook” that can help leaders in designing digital policies that maximize the forthcoming opportunities and effectively meet the challenges. It is the result of a series of extensive discussions and consultations held around the world, over , and attended by leading experts from various sectors and geographies…..
How can such insights be translated into a practical and pragmatic approach to policymaking? In order to find implementable solutions, we sought to develop a “Digital Policy Model Canvas” that would guide policy makers to derive specific policies and regulatory mechanisms in an agile and iterative manner – integrating both design thinking and evidence based policy making. This notion of a canvas is borrowed from the business world. For example, in Business Model Generation: A Handbook for Visionaries, Game Changers, and Challengers, Alexander Osterwalder and Yves Pigneur introduce the idea of a “Business Model Canvas” to generate new, innovative business models that can help companies–and others–go beyond legacy systems and approaches.
Applying this approach to the world of digital policymaking and innovation, we arrive at the “Digital Policy Model Canvas” represented in the accompanying figure.
The design and implementation of such a canvas can be applied to a specific problem and/or geographic context, and would include the following steps…(More)”.
Design Thinking Approach to Ethical (Responsible) Technological Innovation
Chapter by Ganesh Nathan in Responsible Research and Innovation: From Concepts to Practices, (eds.) R. Gianni, J. Pearson and B. Reber, Routledge: “There is growing interest and importance for responsible research and innovation (RRI) among academic scholars and policy makers, especially, in relation to emerging technologies such as nanotechnology. It is also to be noted that, although the design thinking approach has been around since 1960s, there is renewed interest in this approach to innovation with an increasing number of related publications over the last couple of decades. Furthermore, it is currently introduced in a number of schools and community projects. However, there is a gap in bridging design thinking approach to RRI and this chapter attempts to address this need.
This chapter aims to show that design thinking approach is potentially conducive to ethical (responsible) technological innovation especially within emerging and converging technologies, due to its emphasis on human-centered design and other core attributes such as empathy – although it poses many challenges to implement….(More)”.
Bridging Governments’ Borders
Robyn Scott & Lisa Witter at SSIR: “…Our research found that “disconnection” falls into five, negatively reinforcing categories in the public sector; a closer look at these categories may help policy makers see the challenge before them more clearly:
1. Disconnected Governments
There is a truism in politics and government that all policy is local and context-dependent. Whether this was ever an accurate statement is questionable; it is certainly no longer. While all policy must ultimately be customized for local conditions, it absurd to assume there is little or nothing to learn from other countries. Three trends, in fact, indicate that solutions will become increasingly fungible between countries…..
2. Disconnected Issues
What climate change policy can endure without a job-creation strategy? What sensible criminal justice reform does not consider education? Yet even within countries, departments and their employees often remain as foreign to each other as do nations….
3. Disconnected Public Servants
The isolation of governments, and of government departments, is caused by and reinforces the isolation of people working in government, who have few incentives—and plenty of disincentives—to share what they are working on…..
4. Disconnected Citizens
…There are areas of increasingly visible progress in bridging the disconnections of government, citizen engagement being one. We’re still in the early stages, but private sector fashions such as human-centered design and design thinking have become government buzzwords. And platforms enabling new types of citizen engagement—from participatory budgeting to apps that people use to report potholes—are increasingly popping up around the world…..
5. Disconnected Ideas
According to the World Bank’s own data, one third of its reports are never read, even once. Foundations and academia pour tens of millions of dollars into policy research with few targeted channels to reach policymakers; they also tend to produce and deliver information in formats that policymakers don’t find useful. People in government, like everyone else, are frequently on their mobile phones, and short of time….(More)”
Design Thinking for the Greater Good
New Book by Jeanne Liedtka, Randy Salzman, and Daisy Azer: “Facing especially wicked problems, social sector organizations are searching for powerful new methods to understand and address them. Design Thinking for the Greater Good goes in depth on both the how of using new tools and the why. As a way to reframe problems, ideate solutions, and iterate toward better answers, design thinking is already well established in the commercial world. Through ten stories of struggles and successes in fields such as health care, education, agriculture, transportation, social services, and security, the authors show how collaborative creativity can shake up even the most entrenched bureaucracies—and provide a practical roadmap for readers to implement these tools.
The design thinkers Jeanne Liedtka, Randy Salzman, and Daisy Azer explore how major agencies like the Department of Health and Human Services and the Transportation and Security Administration in the United States, as well as organizations in Canada, Australia, and the United Kingdom, have instituted principles of design thinking. In each case, these groups have used the tools of design thinking to reduce risk, manage change, use resources more effectively, bridge the communication gap between parties, and manage the competing demands of diverse stakeholders. Along the way, they have improved the quality of their products and enhanced the experiences of those they serve. These strategies are accessible to analytical and creative types alike, and their benefits extend throughout an organization. This book will help today’s leaders and thinkers implement these practices in their own pursuit of creative solutions that are both innovative and achievable….(More)”.