The Innovation System of the Public Service of Canada


OECD: Today, the OECD Observatory of Public Sector Innovation (OPSI) is pleased to announce the release of The Innovation System of the Public Service of Canada, the first of the OECD’s reviews of a national public sector innovation system….Some of the key findings and observations from the report include:

  • The Government of Canada starts with a strong base, having a long demonstrated history of innovation. The civil service also has a longstanding awareness and appreciation of the need for innovation.
  • There has been an ongoing recognition that the Public Service of Canada needs to continue to adapt and be responsive. Respective Clerks (the Heads of the Public Service) have repeatedly identified the need to go further.
  • Much of the ‘low-hanging’ fruit (i.e. activities to support public sector innovation such as awards, efforts to remove hurdles, introduction of new tools) has already been picked, but this is unlikely to lead to long term sustainability.
  • The innovation system is still relatively fragmented, in that most actors are experiencing the same system in different ways. New approaches are needed.
  • The Canadian Public Service has made some significant steps towards a more systemic approach to public sector innovation. However, it is likely that without continuous efforts and direction the innovation system will not be able to consistently and reliably contribute to the delivery of the best outcomes for citizens.

Given that much is still being learnt about public sector innovation, the report avoids a prescriptive approach as to what should be done. It identifies potential areas of intervention, but recognises that the context will continue to evolve, and that the specific actions taken should be matched to the ambitions and intent of the Public Service of Canada.

An innovation system is made up of many parts and contributed to by many actors. The effectiveness of the innovation system – i.e. its ability to consistently and reliably develop and deliver innovative solutions that contribute to achieving the goals and priorities of the government – will depend on collective effort, involving action from different actors at the individual, organisational, and system levels.

While a range of options are put forward, the aim of this review, and the guidance included within it, is to help provide a reflection of the system so that all actors can see themselves within it. This can provide a contribution to the ongoing discussion and deliberation about what the collective aim for innovation is within the Public Service of Canada, and how everyone can play a part, and be supported in that….(More)”.

The Constitution of Knowledge


Jonathan Rauch at National Affairs: “America has faced many challenges to its political culture, but this is the first time we have seen a national-level epistemic attack: a systematic attack, emanating from the very highest reaches of power, on our collective ability to distinguish truth from falsehood. “These are truly uncharted waters for the country,” wrote Michael Hayden, former CIA director, in the Washington Post in April. “We have in the past argued over the values to be applied to objective reality, or occasionally over what constituted objective reality, but never the existence or relevance of objective reality itself.” To make the point another way: Trump and his troll armies seek to undermine the constitution of knowledge….

The attack, Hayden noted, is on “the existence or relevance of objective reality itself.” But what is objective reality?

In everyday vernacular, reality often refers to the world out there: things as they really are, independent of human perception and error. Reality also often describes those things that we feel certain about, things that we believe no amount of wishful thinking could change. But, of course, humans have no direct access to an objective world independent of our minds and senses, and subjective certainty is in no way a guarantee of truth. Philosophers have wrestled with these problems for centuries, and today they have a pretty good working definition of objective reality. It is a set of propositions: propositions that have been validated in some way, and have thereby been shown to be at least conditionally true — true, that is, unless debunked. Some of these propositions reflect the world as we perceive it (e.g., “The sky is blue”). Others, like claims made by quantum physicists and abstract mathematicians, appear completely removed from the world of everyday experience.

It is worth noting, however, that the locution “validated in some way” hides a cheat. In what way? Some Americans believe Elvis Presley is alive. Should we send him a Social Security check? Many people believe that vaccines cause autism, or that Barack Obama was born in Africa, or that the murder rate has risen. Who should decide who is right? And who should decide who gets to decide?

This is the problem of social epistemology, which concerns itself with how societies come to some kind of public understanding about truth. It is a fundamental problem for every culture and country, and the attempts to resolve it go back at least to Plato, who concluded that a philosopher king (presumably someone like Plato himself) should rule over reality. Traditional tribal communities frequently use oracles to settle questions about reality. Religious communities use holy texts as interpreted by priests. Totalitarian states put the government in charge of objectivity.

There are many other ways to settle questions about reality. Most of them are terrible because they rely on authoritarianism, violence, or, usually, both. As the great American philosopher Charles Sanders Peirce said in 1877, “When complete agreement could not otherwise be reached, a general massacre of all who have not thought in a certain way has proved a very effective means of settling opinion in a country.”

As Peirce implied, one way to avoid a massacre would be to attain unanimity, at least on certain core issues. No wonder we hanker for consensus. Something you often hear today is that, as Senator Ben Sasse put it in an interview on CNN, “[W]e have a risk of getting to a place where we don’t have shared public facts. A republic will not work if we don’t have shared facts.”

But that is not quite the right answer, either. Disagreement about core issues and even core facts is inherent in human nature and essential in a free society. If unanimity on core propositions is not possible or even desirable, what is necessary to have a functional social reality? The answer is that we need an elite consensus, and hopefully also something approaching a public consensus, on the method of validating propositions. We needn’t and can’t all agree that the same things are true, but a critical mass needs to agree on what it is we do that distinguishes truth from falsehood, and more important, on who does it.

Who can be trusted to resolve questions about objective truth? The best answer turns out to be no one in particular….(More)”.

Reimagining Public-Private Partnerships: Four Shifts and Innovations in Sharing and Leveraging Private Assets and Expertise for the Public Good


Blog by Stefaan G. Verhulst and Andrew J. Zahuranec: “For years, public-private partnerships (PPPs) have promised to help governments do more for less. Yet, the discussion and experimentation surrounding PPPs often focus on outdated models and narratives, and the field of experimentation has not fully embraced the opportunities provided by an increasingly networked and data-rich private sector.

Private-sector actors (including businesses and NGOs) have expertise and assets that, if brought to bear in collaboration with the public sector, could spur progress in addressing public problems or providing public services. Challenges to date have largely involved the identification of effective and legitimate means for unlocking the public value of private-sector expertise and assets. Those interested in creating public value through PPPs are faced with a number of questions, including:

  • How do we broaden and deepen our understanding of PPPs in the 21st Century?
  • How can we innovate and improve the ways that PPPs tap into private-sector assets and expertise for the public good?
  • How do we connect actors in the PPP space with open governance developments and practices, especially given that PPPs have not played a major role in the governance innovation space to date?

The PPP Knowledge Lab defines a PPP as a “long-term contract between a private party and a government entity, for providing a public asset or service, in which the private party bears significant risk and management responsibility and remuneration is linked to performance.”…

To maximize the value of PPPs, we don’t just need new tools or experiments but new models for using assets and expertise in different sectors. We need to bring that capacity to public problems.

At the latest convening of the MacArthur Foundation Research Network on Opening Governance, Network members and experts from across the field tried to chart this new course by exploring questions about the future of PPPs.

The group explored the new research and thinking that enables many new types of collaboration beyond the typical “contract” based approaches. Through their discussions, Network members identified four shifts representing ways that cross-sector collaboration could evolve in the future:

  1. From Formal to Informal Trust Mechanisms;
  2. From Selection to Iterative and Inclusive Curation;
  3. From Partnership to Platform; and
  4. From Shared Risk to Shared Outcome….(More)”.
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Nudging compliance in government: A human-centered approach to public sector program design


Article by Michelle Cho, Joshua Schoop, Timothy Murphy: “What are the biggest challenges facing government? Bureaucracy? Gridlock? A shrinking pool of resources?

Chances are compliance—when people act in accordance with preset rules, policies, and/or expectations—doesn’t top the list for many. Yet maybe it should. Compliance touches nearly every aspect of public policy implementation. Over the past 10 years, US government spending on compliance reached US$7.5 billion.

Even the most sophisticated and well-planned policies often require cooperation and input from real humans to be successful. From voluntary tax filing at the Internal Revenue Service (IRS) to reducing greenhouse emissions at the Environmental Protection Agency (EPA), to achieving the public policy outcomes decision-makers intend, compliance is fundamental.

Consider these examples of noncompliance and their costs:

  • Taxes. By law, the IRS requires all income-earning, eligible constituents to file and pay their owed taxes. Tax evasion—the illegal nonpayment or underpayment of tax—cost the federal government an average of US$458 billion per year between 2008 and 2010.3 The IRS believes it will recover just 11 percent of the amount lost in that time frame.
  • The environment. The incorrect disposal of recyclable materials has cost more than US$744 million in the state of Washington since 2009.4 The city audit in San Diego found that 76 percent of materials disposed of citywide are recyclable and estimates that those recyclables could power 181,000 households for a year or conserve 3.4 million barrels of oil.5

Those who fail to comply with these rules could face direct and indirect consequences, including penalties and even jail time. Yet a significant subset of the population still behaves in a noncompliant manner. Why?

Behavioral sciences offer some clues. Through the combination of psychology, economics, and neuroscience, behavioral sciences demonstrate that people do not always do what is asked of them, even when it seems in their best interest to do so. Often, people choose a noncompliant path because of one of these reasons: They are unaware of their improper behavior, they find the “right” choice is too complex to decipher, or they simply are not intrinsically motivated to make the compliant choice.

For any of these reasons, when a cognitive hurdle emerges, some people resort to noncompliant behavior. But these hurdles can be overcome. Policymakers can use these same behavioral insights to understand why noncompliance occurs and alternatively, employ behavioral-inspired tools to encourage compliant behavior in a more agile and resource-efficient fashion.

In this spirit, leaders can take a more human-centered approach to program design by using behavioral science lessons to develop policies and programs in a manner that can make compliance easier and more appealing. In our article, we discuss three common reasons behind noncompliance and how better, more human-centered design can help policymakers achieve more positive results….(More)”.

A Hippocratic Oath for Technologists


Chapter by Ali Abbas, Max Senges and Ronald A. Howard in “Next Generation Ethics: Engineering a Better Society” (2018): “…presents an ethical creed, which we refer to as the Hippocratic Oath for Technologists. The creed is built on three fundamental pillars: proactively understanding the ethical implications of technology for all stakeholders, telling the truth about the capabilities, advantages, and disadvantages of a technology, and acting responsibly in situations you find morally challenging.

The oath may be taken by students at Universities after understanding its basic definitions and implications, and it may also be discussed with technology firms and human resources departments to provide the necessary support and understanding for their employees who wish to abide by the norms of this oath. This work lays the foundations for the arguments and requirements of a unified movement, as well as a forum for signing up for the oath to enable its wide-spread dissemination….(More)”.

Welcome to ShareTown


Jenni Lloyd and Alice Casey at Nesta: “Today, we’re pleased to welcome you to ShareTown. Our fictional town and its cast of characters sets out an unashamedly positive vision of a preferred future in which interactions between citizens and local government are balanced and collaborative, and data and digital platforms are deployed for public benefit rather than private gain.

In this future, government plays a plurality of roles, working closely with local people to understand their needs, how these can best be met and by whom. Provided with new opportunities to connect and collaborate with others, individuals and households are free to navigate, combine and contribute to different services as they see fit….

…the ShareLab team wanted to find a route by which we could explore how people’s needs can be put at the centre of services, using collaborative models for organising and ownership, aided by platform technology. And to do this we decided to be radically optimistic and focus on a preferred future in which those ideas that are currently emerging at the edges have become the norm.

Futures Cone from Nesta’s report ‘Don't Stop Thinking About Tomorrow: A modest defence of futurology’

Futures Cone from Nesta’s report ‘Don’t Stop Thinking About Tomorrow: A modest defence of futurology’

ShareTown is not intended as a prediction, but a source of inspiration – and provocation. If, as theatre-maker Annette Mees says, the future is fictional and the fictions created about it help us set our direction of travel, then the making of stories about the future we want should be something we can all be involved in – not just the media, politicians, or brands…. (More)”.

New study on eGovernment shows how Europe’s digital public services can do better


European Commission: “Today the European Commission published a new study, the eGovernment benchmark report 2018, which demonstrates that the availability and quality of online public services have improved in the EU. Overall there has been significant progress in respect to the efficient use of public information and services online, transparency of government authorities’ operations and users’ control of personal data, cross-border mobility and key enablers, such as the availability of electronic identity cards and other documents.

EU average scores on different eGov criteria such as user centricity, transparency and cross-border mobility

10 EU countries (Malta, Austria, Sweden, Finland, the Netherlands, Estonia, Lithuania, Latvia, Portugal, Denmark) and Norway are delivering high-quality digital services with a score above 75% on important events of daily life such as moving, finding a job, starting a business or studying. Estonia, Latvia and Lithuania are outperforming the rest of the countries in terms of digitisation of the public administrations and adoption of online public services....

Further efforts are notably needed in cross-border mobility and digital identification. So far only 6 EU countries have notified their eID means which enables their cross-border recognition….(More) (Report)”

Digital Technologies for Transparency in Public Investment: New Tools to Empower Citizens and Governments


Paper by Kahn, Theodore; Baron, Alejandro; Vieyra, Juan Cruz: Improving infrastructure and basic services is a central task in the region’s growth and development agenda. Despite the importance of private sector participation, governments will continue to play a defining role in planning, financing, executing, and overseeing key infrastructure projects and service delivery. This reality puts a premium on the efficient and transparent management of public investment, especially in light of the considerable technical, administrative, and political challenges and vulnerability to corruption and rent-seeking associated with large public works.

The recent spate of corruption scandals surrounding public procurement and infrastructure projects in the region underscores the urgency of this agenda. The emergence of new digital technologies offers powerful tools for governments and citizens in the region to improve the transparency and efficiency of public investment. This paper examines the challenges of building transparent public investment management systems, both conceptually and in the specific case of Latin America and the Caribbean, and highlights how a suite of new technological tools can improve the implementation of infrastructure projects and public services. The discussion is informed by the experience of the Inter-American Development Bank in designing and implementing the MapaInversiones platform. The paper concludes with several concrete policy recommendations for the region…. (More)”

Parliament and the people


Report by Rebecca Rumbul, Gemma Moulder, and Alex Parsons at MySociety: “The publication and dissemination of parliamentary information in developed countries has been shown to improve citizen engagement in governance and reduce the distance between the representative and the represented. While it is clear that these channels are being used, it is not clear how they are being used, or why some digital tools achieve greater reach or influence than others.

With the support of the Indigo Trust, mySociety has undertaken research to better understand how digital tools for parliamentary openness and engagement are operating in Sub-Saharan Africa, and how future tools can be better designed and targeted to achieve greater social impact. Read the executive summary of the report’s conclusions.

The report provides an analysis of the data and digital landscapes of four case study countries in Sub-Saharan Africa (KenyaNigeriaSouth Africa and Uganda), and interrogates how digital channels are being used in those countries to create and disseminate information on parliamentary activity. It examines the existing academic and practitioner literature in this field, compares and contrasts the landscape in each case study country, and provides a thematic overview of common and relevant factors in the operation of digital platforms for democratic engagement in parliamentary activity…(More)”.

Democracy is an information system


Bruce Shneier on Security: “That’s the starting place of our new paper: “Common-Knowledge Attacks on Democracy.” In it, we look at democracy through the lens of information security, trying to understand the current waves of Internet disinformation attacks. Specifically, we wanted to explain why the same disinformation campaigns that act as a stabilizing influence in Russia are destabilizing in the United States.

The answer revolves around the different ways autocracies and democracies work as information systems. We start by differentiating between two types of knowledge that societies use in their political systems. The first is common political knowledge, which is the body of information that people in a society broadly agree on. People agree on who the rulers are and what their claim to legitimacy is. People agree broadly on how their government works, even if they don’t like it. In a democracy, people agree about how elections work: how districts are created and defined, how candidates are chosen, and that their votes count­ — even if only roughly and imperfectly.

We contrast this with a very different form of knowledge that we call contested political knowledge,which is, broadly, things that people in society disagree about. Examples are easy to bring to mind: how much of a role the government should play in the economy, what the tax rules should be, what sorts of regulations are beneficial and what sorts are harmful, and so on.

This seems basic, but it gets interesting when we contrast both of these forms of knowledge across autocracies and democracies. These two forms of government have incompatible needs for common and contested political knowledge.

For example, democracies draw upon the disagreements within their population to solve problems. Different political groups have different ideas of how to govern, and those groups vie for political influence by persuading voters. There is also long-term uncertainty about who will be in charge and able to set policy goals. Ideally, this is the mechanism through which a polity can harness the diversity of perspectives of its members to better solve complex policy problems. When no-one knows who is going to be in charge after the next election, different parties and candidates will vie to persuade voters of the benefits of different policy proposals.

But in order for this to work, there needs to be common knowledge both of how government functions and how political leaders are chosen. There also needs to be common knowledge of who the political actors are, what they and their parties stand for, and how they clash with each other. Furthermore, this knowledge is decentralized across a wide variety of actors­ — an essential element, since ordinary citizens play a significant role in political decision making.

Contrast this with an autocracy….(More)”.