Civic Tech for Civic Engagement

Curated on Posted on by Stefaan Verhulst

Blog Post by Jason Farra: “When it came to gathering input for their new Environmental Master Plan, the Town of Okotoks, AB decided to try something different. Rather than using more traditional methods of consulting residents, they turned to a Canadian civic tech company called Ethelo.

Ethelo’s online software “enables groups to evaluate scenarios, apply constraints, prioritize options and come up with decisions that will get broad support from the group,” says John Richardson, the company’s CEO and founder.

Okotoks gathered over 350 responses, with residents able to compare and evaluate different solutions for a variety of environmental issues, including what kind of transportation and renewable energy options they wanted to see in their town.

One of the options presented to Okotoks residents in the online engagement site for the town’s Environmental Master Plan.

“Ethelo offered a different opportunity in terms of allowing a conversation to happen online,” Marni Hutchison, Communications Specialist with the Town of Okotoks, said in a case study of the project. “We can see the general consensus as it’s forming and participants have more opportunities to see different perspectives.”

John sees this as part of a broader shift in how governments and other organizations are approaching stakeholder engagement, particularly with groups like IAP2 working to improve engagement practices by training practitioners.

Rather than simply consulting, then informing residents about decisions, civic tech startups like Ethelo allow governments to involve residents more actively in the actual decision-making process….(More)”.

Participatory Budgeting and Progressive Cities: Are London and Paris Listening to Their Own Voices?

Curated on Posted on by Stefaan Verhulst

Chapter by Cécile Doustaly in The Rise of Progressive Cities East and West: “Cities around the world have taken the process of local politics outside the field of professional expertise and legitimate culture to allow for greater local participation. In the context of increased urban change, funding cuts and administrative reforms but also citizen’s political disaffection, methodologies to engage inhabitants with their neighbourhoods have been developed in France and Britain over the last 15 years. This chapter focuses on one of the most efficient and popular of such schemes worldwide, participatory budgeting, which chimes surprisingly well with New Public Management practices.

The untapped field of research enquiry lies in understanding developments in participatory budgeting in London and Paris, with an attention to the wider context and scale (from global to national, city, districts and neighbourhoods levels). Conclusions highlight that participatory budgeting needs clear political insight, willpower, funding and local tailoring to be successfully implemented and questions its capacity to outlive change in political parties and leaders. The chapter then identifies the conditions and variables for such programmes to encourage progressive cities characterized by more conviviality, inclusion, distributive justice and environmental sustainability.

The chapter isolates elements of progressivism in PB in London and Paris whose models grew further apart in the period until 2016. While Paris has refined its practice year on, London boroughs community budgets have become scarce, as a result of lack of public funding and democratic empowerment, confirming the view that “economic growth [is] a failing and insufficient criteria to create good governance and liveable cities, as opposed to civic involvement” (Cho and Douglass, Introduction). Participatory budgeting is therefore a flexible instrument which can wave without having left much trace or trigger more wide-ranging improvements and further democratic rights….(More)”.

From Smart-Cities to Smart-Communities: How Can We Evaluate the Impacts of Innovation and Inclusive Processes in Urban Context?

Curated on Posted on by Stefaan Verhulst

Paper by Francesca De Filippi, Cristina Coscia and Roberta Guido: “Nowadays, through ICT supports and their applications, the concept of smart cities has evolved into smart communities, where the collaborative relationship between citizens and public administration generates multi-dimensional impacts: urban sites are living labs and agents of innovation and inclusion. As a first step, this article aims to critically review the state of the art of the assessment methods of these impacts through a set of synthetic indicators; the second step is to elaborate a specific framework to evaluate quality of life through a set of impact indicators for smart communities and inclusive urban processes. According to some referenced authors, cities and communities are smart if they perform well in six smart categories: smart economy; smart people; smart governance; smart mobility; smart environment; and smart living. Considering a recent experiment carried out in Turin (Italy), the authors propose a methodology, whose trial is ongoing, based on a hierarchical multiscale framework defining a set of smart community indicators….(More)”.

Collective Emotions and Protest Vote

Curated on Posted on by Stefaan Verhulst

Paper by Carlo Altomonte, Gloria Gennaro and Francesco Passarelli: “We leverage on important findings in social psychology to build a behavioral theory of protest vote. An individual develops a feeling of resentment if she loses income over time while richer people do not, or if she does not gain as others do, i.e. when her relative deprivation increases. In line with the Intergroup Emotions Theory, this feeling is amplified if the individual identifies with a community experiencing the same feeling. Such a negative collective emotion, which we define as aggrievement, fuels the desire to take revenge against traditional parties and the richer elite, a common trait of populist rhetoric.

The theory predicts higher support for the protest party when individuals identify more strongly with their local community and when a higher share of community members are aggrieved. We test this theory using longitudinal data on British households and exploiting the emergence of the UK Independence Party (UKIP) in Great Britain in the 2010 and 2015 national elections. Empirical findings robustly support theoretical predictions. The psychological mechanism postulated by our theory survives the controls for alternative non-behavioral mechanisms (e.g. information sharing or political activism in local communities)….(More)”.

A Parent-To-Parent Campaign To Get Vaccine Rates Up

Curated on Posted on by Stefaan Verhulst

Alex Olgin at NPR: “In 2017, Kim Nelson had just moved her family back to her hometown in South Carolina. Boxes were still scattered around the apartment, and while her two young daughters played, Nelson scrolled through a newspaper article on her phone. It said religious exemptions for vaccines had jumped nearly 70 percent in recent years in the Greenville area — the part of the state she had just moved to.

She remembers yelling to her husband in the other room, “David, you have to get in here! I can’t believe this.”

Up until that point, Nelson hadn’t run into mom friends who didn’t vaccinate….

Nelson started her own group, South Carolina Parents for Vaccines. She began posting scientific articles online. She started responding to private messages from concerned parents with specific questions. She also found that positive reinforcement was important and would roam around the mom groups, sprinkling affirmations.

“If someone posts, ‘My child got their two-months shots today,’ ” Nelson says, she’d quickly post a follow-up comment: “Great job, mom!”

Nelson was inspired by peer-focused groups around the country doing similar work. Groups with national reach like Voices for Vaccines and regional groups like Vax Northwest in Washington state take a similar approach, encouraging parents to get educated and share facts about vaccines with other parents….

Public health specialists are raising concerns about the need to improve vaccination rates. But efforts to reach vaccine-hesitant parents often fail. When presented with facts about vaccine safety, parents often remained entrenched in a decision not to vaccinate.

Pediatricians could play a role — and many do — but they’re not compensated to have lengthy discussions with parents, and some of them find it a frustrating task. That has left an opening for alternative approaches, like Nelson’s.

Nelson thought it would be best to zero in on moms who were still on the fence about vaccines.

“It’s easier to pull a hesitant parent over than it is somebody who is firmly anti-vax,” Nelson says. She explains that parents who oppose vaccination often feel so strongly about it that they won’t engage in a discussion. “They feel validated by that choice — it’s part of community, it’s part of their identity.”…(More)”.

Can transparency make extractive industries more accountable?

Curated on Posted on by Stefaan Verhulst

Blog by John Gaventa at IDS: “Over the last two decades great strides have been made in terms of holding extractive industries accountable.  As demonstrated at the Global Assembly of Publish What You Pay (PWYP), which I attended recently in Dakar, Senegal, more information than ever about revenue flows to governments from the oil gas and mining industries is now publicly available.  But new research suggests that such information disclosure, while important, is by itself not enough to hold companies to account, and address corruption.

… a recent study in Mozambique by researchers Nicholas Aworti and Adriano Adriano Nuvunga questions this assumption.  Supported by the Action for Empowerment and Accountability (A4EA) Research Programme, the research explored why greater transparency of information has not necessarily led to greater social and political action for accountability.

Like many countries in Africa, Mozambique is experiencing massive outside investments in recently discovered natural resources, including rich deposits of natural gas and oil, as well as coal and other minerals.  Over the last decade, NGOs like the Centre for Public Integrity, who helped facilitate the study, have done brave and often pioneering work to elicit information on the extractive industry, and to publish it in hard-hitting reports, widely reported in the press, and discussed at high-level stakeholder meetings.

Yet, as Aworti and Nuvunga summarise in a policy brief based on their research, ‘neither these numerous investigative reports nor the EITI validation reports have inspired social and political action such as public protest or state prosecution.’   Corruption continues, and despite the newfound mineral wealth, the country remains one of the poorest in Africa.

The authors ask, ‘If information disclosure has not been enough to galvanise citizen and institutional action, what could be the reason?’ The research found 18 other factors that affect whether information leads to action, including the quality of the information and how it is disseminated, the degree of citizen empowerment, the nature of the political regime, and the role of external donors in insisting on accountability….

The research and the challenges highlighted by the Mozambique case point to the need for new approaches.   At the Global Assembly in Dakar several hundred of PYWP’s more than 700 members from 45 countries gathered to discuss and to approve the organisation’s next strategic plan. Among other points, the plan calls for going beyond transparency –  to more intentionally use information to foster and promote citizen action,  strengthen  grassroots participation and voice on mining issues, and  improve links with other related civil society movements working on gender, climate and tax justice in the extractives field.

Coming at a time where increasing push back and repression threaten the space for citizens to speak truth to power, this is a bold call.  I chaired two sessions with PWYP activists who had been beaten, jailed, threatened or exiled for challenging mining companies, and 70 per cent of the delegates at the conference said their work had been affected by this more repressive environment….(More)”.

Co-Creating e-Government Services: An Empirical Analysis of Participation Methods in Belgium

Curated on Posted on by Stefaan Verhulst

Paper by Anthony Simonofski, Monique Snoeck and Benoît Vanderose: “As citizens have more and more opportunities to participate in public life, it is essential that administrations integrate this participation in their e-government processes. A smarter, more participatory, governance is a well-recognized and essential part of any city that wants to become “Smart” and generate public value. In this chapter, we will focus on the impact of this participatory approach on the development of e-government services by the city. Therefore, the goal of this chapter is to identify which methods administrations can apply to co-create their egovernment services with citizens and to understand the gap between the methods used in practice and citizens’ preferences.

As citizens have more and more opportunities to participate in public life, it is essential that administrations integrate this participation in their e-government processes. A smarter, more participatory, governance is a well-recognized and essential part of any city that wants to become “Smart” and generate public value. In this chapter, we will focus on the impact of this participatory approach on the development of e-government services by the city. Therefore, the goal of this chapter is to identify which methods administrations can apply to co-create their e-government services with citizens and to understand the gap between the methods used in practice and citizens’ preferences.

This chapter contributes to research and practice in different ways. First, the literature review allows the identification of eight participation methods to co-create e-government services. Second, we further examine these methods by means of 28 in-depth interviews, a questionnaire sent to public servants and a questionnaire sent to citizens. This multi-method approach allows identifying the barriers and drivers of public servants regarding the co-creation of e-government services but also the citizens’ perception of these methods. By contrasting the identified methods with their implementation, we better understand the discrepancies between literature and practice. At the same time, this chapter will give practitioners a repository of participation methods as well as information about the perception public servants and citizens have of them. Finally, we expect the insights provided in this chapter will stimulate research on the practical use of all these different methods…(More)”

Twentieth Century Town Halls: Architecture of Democracy

Curated on Posted on by Stefaan Verhulst

Book by Jon Stewart: “This is the first book to examine the development of the town hall during the twentieth century and the way in which these civic buildings have responded to the dramatic political, social and architectural changes which took place during the period. Following an overview of the history of the town hall as a building type, it examines the key themes, variations and lessons which emerged during the twentieth century. This is followed by 20 case studies from around the world which include plans, sections and full-colour illustrations. Each of the case studies examines the town hall’s procurement, the selection of its architect and the building design, and critically analyses its success and contribution to the type’s development. The case studies include:

Copenhagen Town Hall, Denmark, Martin Nyrop

Stockholm City Hall, Sweden, Ragnar Ostberg

Hilversum Town Hall, the Netherlands, Willem M. Dudok

Walthamstow Town Hall, Britain, Philip Dalton Hepworth

Oslo Town Hall, Norway, Arnstein Arneberg and Magnus Poulsson

Casa del Fascio, Como, Italy, Guiseppe Terragni

Aarhus Town Hall, Denmark, Arne Jacobsen with Eric Moller

Saynatsalo Town Hall, Finland, Alvar Aalto

Kurashiki City Hall, Japan, Kenzo Tange

Toronto City Hall, Canada, Viljo Revell

Boston City Hall, USA, Kallmann, McKinnell and Knowles

Dallas City Hall, USA, IM Pei

Mississauga City Hall, Canada, Ed Jones and Michael Kirkland

Borgoricco Town Hall, Italy, Aldo Rossi

Reykjavik City Hall, Iceland, Studio Granda

Valdelaguna Town Hall, Spain, Victor Lopez Cotelo and Carlos Puente Fernandez

The Hague City Hall, the Netherlands, Richard Meier

Iragna Town Hall, Switzerland, Raffaele Cavadini

Murcia City Hall, Spain, Jose Rafael Moneo

London City Hall, UK, Norman Foster…(More)”.

Democracy Beyond Voting and Protests

Curated on Posted on by Stefaan Verhulst

Sasha Fisher at Project Syndicate: “For over a decade now, we have witnessed more elections and, simultaneously, less democracy. According to Bloomberg, elections have been occurring more frequently around the world. Yet Freedom House finds that some 110 countries have experienced declines in political and civil rights over the past 13 years.

As democracy declines, so does our sense of community. In the United States, this is evidenced by a looming loneliness epidemicand the rapid disappearance of civic institutions such as churches, eight of which close every day. And though these trends are global in nature, the US exemplifies them in the extreme.

This is no coincidence. As Alexis de Tocqueville pointed out in the 1830s, America’s founders envisioned a country governed not by shared values, but by self-interest. That vision has since defined America’s institutions, and fostered a hyper-individualistic society.

Growing distrust in governing institutions has fueled a rise in authoritarian populist movements around the world. Citizens are demanding individual economic security and retreating into an isolationist mentality. ...

And yet we know that “user engagement” works, as shown by countless studies and human experiences. For example, an evaluation conducted in Uganda found that the more citizens participated in the design of health programs, the more the perception of the health-care system improved. And in Indonesia, direct citizen involvement in government decision-making has led to higher satisfaction with government services....

While the Western world suffers from over-individualization, the most notable governance and economic innovations are taking place in the Global South. In Rwanda, for example, the government has introduced policies to encourage grassroots solutions that strengthen citizens’ sense of community and shared accountability. Through monthly community-service meetings, families and individuals work together to build homes for the needy, fix roads, and pool funds to invest in better farming practices and equipment.

Imagine if over 300 million Americans convened every month for a similar purpose. There would suddenly be billions more citizen hours invested in neighbor-to-neighbor interaction and citizen action.

This was one of the main effects of the Village Savings and Loan Associations that originated in the Democratic Republic of Congo. Within communities, members have access to loans to start small businesses and save for a rainy day. The model works because it leverages neighbor-to-neighbor accountability. Likewise, from Haiti to Liberia to Burundi and beyond, community-based health systems have proven effective precisely because health workers know their neighbors and their needs. Community health workers go from home to home, checking in on pregnant mothers and making sure they are cared for. Each of these solutions uses and strengthens communal accountability through shared engagement – not traditional vertical accountability lines.

If we believe in the democratic principle that governments must be accountable to citizens, we should build systems that hold us accountable to each other – and we must engage beyond elections and protests. We must usher in a new era of community-driven democracy – power must be decentralized and placed in the hands of families and communities.

When we achieve community-driven democracy, we will engage with one another and with our governments – not just on special occasions, but continuously, because our democracy and freedom depend on us….(More)” (See also Index on Trust in Institutions)

On the ethical and political agency of online reputation systems

Curated on Posted on by Stefaan Verhulst

Paper by Anna Wilson and Stefano De Paoli at First Monday: “Social and socioeconomic interactions and transactions often require trust. In digital spaces, the main approach to facilitating trust has effectively been to try to reduce or even remove the need for it through the implementation of reputation systems. These generate metrics based on digital data such as ratings and reviews submitted by users, interaction histories, and so on, that are intended to label individuals as more or less reliable or trustworthy in a particular interaction context. We undertake a disclosive archaeology (Introna, 2014) of typical reputation systems, identifying relevant figuration agencies including affordances and prohibitions, (cyborg) identities, (cyborg) practices and discourses, in order to examine their ethico-political agency.

We suggest that conventional approaches to the design of such systems are rooted in a capitalist, competitive paradigm, relying on methodological individualism, and that the reputation technologies themselves thus embody and enact this paradigm within whatever space they operate. We question whether the politics, ethics and philosophy that contribute to this paradigm align with those of some of the contexts in which reputation systems are now being used, and suggest that alternative approaches to the establishment of trust and reputation in digital spaces need to be considered for alternative contexts….(More)”.