Going Digital: Restoring Trust In Government In Latin American Cities

Curated on Posted on by Stefaan Verhulst

Carlos Santiso at The Rockefeller Foundation Blog: “Driven by fast-paced technological innovations, an exponential growth of smartphones, and a daily stream of big data, the “digital revolution” is changing the way we live our lives. Nowhere are the changes more sweeping than in cities. In Latin America, almost 80 percent of the population lives in cities, where massive adoption of social media is enabling new forms of digital engagement. Technology is ubiquitous in cities. The expectations of Latin American “digital citizens” have grown exponentially as a result of a rising middle class and an increasingly connected youth.

This digital transformation is recasting the relation between states and citizens. Digital citizens are asking for better services, more transparency, and meaningful participation. Their rising expectations concern the quality of the services city governments ought to provide, but also the standards of integrity, responsiveness, and fairness of the bureaucracy in their daily dealings. A recent study shows that citizens’ satisfaction with public services is not only determined by the objective quality of the service, but also their subjective expectations and how fairly they consider being treated….

New technologies and data analytics are transforming the governance of cities. Digital-intensive and data-driven innovations are changing how city governments function and deliver services, and also enabling new forms of social participation and co-creation. New technologies help improve efficiency and further transparency through new modes of open innovation. Tech-enabled and citizen-driven innovations also facilitate participation through feedback loops from citizens to local authorities to identify and resolve failures in the delivery of public services.

Three structural trends are driving the digital revolution in governments.

  1. The digital transformation of the machinery of government. National and city governments in the region are developing digital strategies to increase connectivity, improve services, and enhance accountability. According to a recent report, 75 percent of the 23 countries surveyed have developed comprehensive digital strategies, such as Uruguay Digital, Colombia’s Vive Digital or Mexico’s Agenda Digital, that include legally recognized digital identification mechanisms. “Smart cities” are intensifying the use of modern technologies and improve the interoperability of government systems, the backbone of government, to ensure that public services are inter-connected and thus avoid having citizens provide the same information to different entities. An important driver of this transformation is citizens’ demands for greater transparency and accountability in the delivery of public services. Sixteen countries in the region have developed open government strategies, and cities such as Buenos Aires in Argentina, La Libertad in Peru, and Sao Paolo in Brazil have also committed to opening up government to public scrutiny and new forms of social participation. This second wave of active transparency reforms follows a first, more passive wave that focused on facilitating access to information.
  1. The digital transformation of the interface with citizens. Sixty percent of the countries surveyed by the aforementioned report have established integrated service portals through which citizens can access online public services. Online portals allow for a single point of access to public services. Cities, such as Bogotá and Rio de Janeiro, are developing their own online service platforms to access municipal services. These innovations improve access to public services and contribute to simplifying bureaucratic processes and cutting red-tape, as a recent study shows. Governments are resorting to crowdsourcing solutions, open intelligence initiatives, and digital apps to encourage active citizen participation in the improvement of public services and the prevention of corruption. Colombia’s Transparency Secretariat has developed an app that allows citizens to report “white elephants” — incomplete or overbilled public works. By the end of 2015, it identified 83 such white elephants, mainly in the capital Bogotá, for a total value of almost $500 million, which led to the initiation of criminal proceedings by law enforcement authorities. While many of these initiatives emerge from civic initiatives, local governments are increasingly encouraging them and adopting their own open innovation models to rethink public services.
  1. The gradual mainstreaming of social innovation in local government. Governments are increasingly resorting to public innovation labs to tackle difficult problems for citizens and businesses. Governments innovation labs are helping address “wicked problems” by combining design thinking, crowdsourcing techniques, and data analytics tools. Chile, Colombia, Mexico, Brazil, and Uruguay, have developed such social innovation labs within government structures. As a recent report notes, these mechanisms come in different forms and shapes. Large cities, such as Buenos Aires, Mexico City, Quito, Rio de Janeiro, and Montevideo, are at the forefront of testing such laboratory mechanisms and institutionalizing tech-driven and citizen-centered approaches through innovation labs. For example, in 2013, Mexico City created its Laboratorio para la Ciudad, as a hub for civic innovation and urban creativity, relying on small-case experiments and interventions to improve specific government services and make local government more transparent, responsive, and receptive. It spearheaded an open government law for the city that encourages residents to participate in the design of public policies and requires city agencies to consider those suggestions…..(More)”.

Decision Making in a World of Comparative Effectiveness Research

Curated on Posted on by Stefaan Verhulst

Book by Howard G. Birnbaum and Paul E. Greenberg: “In the past decade there has been a worldwide evolution in evidence-based medicine that focuses on real-world Comparative Effectiveness Research (CER) to compare the effects of one medical treatment versus another in real world settings. While most of this burgeoning literature has focused on research findings, data and methods, Howard Birnbaum and Paul Greenberg (both of Analysis Group) have edited a book that provides a practical guide to decision making using the results of analysis and interpretation of CER. Decision Making in a World of Comparative Effectiveness contains chapters by senior industry executives, key opinion leaders, accomplished researchers, and leading attorneys involved in resolving disputes in the life sciences industry. The book is aimed at ‘users’ and ‘decision makers’ involved in the life sciences industry rather than those doing the actual research. This book appeals to those who commission CER within the life sciences industry (pharmaceutical, biologic, and device manufacturers), government (both public and private payers), as well as decision makers of all levels, both in the US and globally…(More)”.

When Crowdsourcing Works (And Doesn’t Work) In The Law

Curated on Posted on by Stefaan Verhulst

LawXLab: “Crowdsourcing has revolutionized several industries.  Wikipedia has replaced traditional encyclopedias.  Stack Overflow houses the collective knowledge of software engineering.  And genealogical information stretches back thousands of years.  All due to crowdsourcing.

These successes have led to several attempts to crowdsource the law.  The potential is enticing.  The law is notoriously difficult to access, especially for non-lawyers.  Amassing the collective knowledge of the legal community could make legal research easier for lawyers, and open the law to lay people, reshaping the legal industry and displacing traditional powers like Westlaw and Lexis. As one legal crowdsourcing site touted, “No lawyer is smarter than all lawyers.”

But crowdsourcing the law has proved difficult.  The list of failed legal crowdsourcing sites is long.  As one legal commentator noted, “The legal Web is haunted by the spirits of the many crowdsourced sites that have come and gone.” (Ambrogi http://goo.gl/ZPuXh8).  …

There are several aspects of the law that make crowdsourcing difficult.  First, the base of contributors is not large.  According to the ABA, there were only 1.3 million licensed lawyers in 2015. (http://goo.gl/kw6Kab).  Second, there is no ethos of sharing information, like there is in other fields.  To the contrary, there is a tradition of keeping information secret, enshrined in rules regarding privilege, work product protection, and trade secrets.  Legal professionals disclose information with caution.

Every attempt to crowdsource the law, however, has not been a failure.  And the successes chart a promising path forward.  While lawyers will not go out of their way to crowdsource the law, attempts to weave crowdsourcing into activities that legal professionals already perform have achieved promising results.

For example, Casetext’s WeCite initiative has proved immensely successful.  When a judge cites another case in a published opinion, WeCite asks the reader to characterize case references as (1) positive, (2) referencing, (3) distinguishing, or (4) negative.  In 9 months, Casetext’s community had crowdsourced “over 300,000 citator entries.” (CALI https://goo.gl/yT9mc4.)  CaseText used these entries to fuel its flagship product, CARA.  CARA uses those crowdsourced citation entries to suggest other cases for litigators to cite.

The key to WeCite’s success is that it weaved crowdsourcing into an activity that lawyers and law students were already doing–reading cases.  All the reader needed to do was click a button to signify how the case was cited–a minor detour.

Another example is CO/COUNSEL, a site that crowdsources visual maps of the law. The majority of CO/COUNSEL’s crowdsourced contributions come from law school classes.  Teachers use the site as a teaching tool.  Classes map the law during the course of a semester as a learning activity.  In a few months, CO/COUNSEL received over 10,000 contributions.  As with WeCite, using CO/COUNSEL was not a big detour for professors.  It fit into an activity they were performing already–teaching….(More)”.

SeeClickFix Empowers Citizens by Connecting Them to Their Local Governments

Curated on Posted on by Stefaan Verhulst

Paper by Ben Berkowitz and Jean-Paul Gagnon in Democratic Theory: “SeeClickFix began in 2009 when founder and present CEO Ben Berkowitz spotted a piece of graffiti in his New Haven, Connecticut, neighborhood. After calling numerous departments at city hall in a bid to have the graffiti removed, Berkowitz felt no closer to fixing the problem. Confused and frustrated, his emotions resonated with what many citizens in real- existing democracies feel today (Manning 2015): we see problems in public and want to fix them but can’t. This all too habitual inability for “common people” to fix problems they have to live with on a day-to-day basis is a prelude to the irascible citizen (White 2012), which, according to certain scholars (e.g., Dean 1960; Lee 2009), is itself a prelude to political apathy and a citizen’s alienation from specific political institutions….(More)”

Minecraft in urban planning: how digital natives are shaking up governments

Curated on Posted on by Stefaan Verhulst

 in The Guardian: “When we think of governments and technology, the image that springs to mind is more likely to be clunky computers and red tape than it is nimble innovators.

But things are changing. The geeks in jeans are making their way into government and starting to shake things up.

New ideas are changing the way governments use technology – whether that’s the UK’s intelligence organisation GCHQ finding a secure way to use the instant messenger Slack or senior mandarins trumpeting the possibilities of big data.

Governments are also waking up to the idea that the public are not only users, but also a powerful resource – and that engaging them online is easier than ever before. “People get very excited about using technology to make a real impact in the world,” says Chris Lintott, the co-founder of Zooniverse, a platform that organisations can use to develop their own citizen science projects for everything from analysing planets to spotting penguins.

For one of these projects, Old Weather, Zooniverse is working with the UK Met Office to gather historic weather data from ancient ships’ logs. At the same time, people helping to discover the human stories of life at sea. “Volunteers noticed that one admiral kept turning up on ship after ship after ship,” says Lintott. “It turned out he was the guy responsible for awarding medals!”

The National Archives in the US has similarly been harnessing the power of people’s curiosity by asking them to transcribe and digitise, handwritten documents through its Citizen Archivist project….

The idea for the Järviwiki, which asks citizens to log observations about Finland’s tens of thousands of lakes via a wiki service, came to Lindholm one morning on the way into work….

The increase in the number of digital natives in governments not only brings in different skills, it also enthuses the rest of the workforce, and opens their eyes to more unusual ideas.

Take Block by Block, which uses the game Minecraft to help young people show city planners how urban spaces could work better for them.

A decade ago it would have been hard to imagine a UN agency encouraging local governments to use a game to re-design their cities. Now UN-Habitat, which works with governments to promote more sustainable urban environments, is doing just that….

In Singapore, meanwhile – a country with densely populated cities and high volumes of traffic – the government is using tech to do more than manage information. It has created an app, MyResponder, that alerts a network of more than 10,000 medically trained volunteers to anyone who has a heart attack nearby, sometimes getting someone to the scene faster than the ambulance can get through the traffic.

The government is now piloting an expansion of the project by kitting out taxis with defibrillators and giving drivers first aid training, then linking them up to the app.

It’s examples like these, where governments use technology to bring communities together, that demonstrates the benefit of embracing innovation. The people making it happen are not only improving services for citizens – their quirky ideas are breathing new life into archaic systems…(More)“

Community-based app gets Londoners walking

Curated on Posted on by Stefaan Verhulst

Springwise: “Apps that measure a user’s exercise have been 10-a-penny for some years, but Go Jauntly is set to offer something brand new and leans much more into crowdsourcing than its rivals. Launched by a new start-up of nature-loving digital experts, and co-developed with Transport for London, Go Jauntly is a community-based initiative that’s as much about exploration and sharing with fellow jaunt-lovers. It also had £10,000 backing from the Ordnance Survey’s Geovation fund that helps start ups using geo-based technology. Big players are involved.

It’s directly tapped into TFL’s dynamic open data, and keeps users informed of everything from congestion to pollution. According to statistics, some 3.6 million journeys a day are made in London using cars and public transport, all of which could have been walked.

“We’re hoping that with Go Jauntly we’re creating technology for good that has a positive impact on society from a health, wellness and environmental perspective,” explains Hana Sutch, CEO and co-founder. “We wanted to start something that would get people out of the house and more active. Our team at Go Jauntly are all nature-loving city dwellers who spend too much of our time deskbound and wanted to be a bit more active.”

Go Jauntly is available now on the App Store with a variety of walks including Richmond and Regent’s Parks, plus a selection of South East London’s cemeteries. This isn’t just a London-centric innovation, anyone in the UK can download it, walk-the-walk, and share their jaunt. The company is hoping to get an Android version out by the end of the year.

Other apps that encourage walking include Norway’s Traffic Agent, and the UK’s Walkability was also designed to get users on the hoof….(More)”

Wiki-journalism may be part of the answer to fake news

Curated on Posted on by Stefaan Verhulst

John Thornhill at the Financial Times: “During the Iraq war, the Los Angeles Times attempted to harness the collective wisdom of its readers by crowdsourcing an editorial, called a wikitorial, on the conflict. It was a disaster. The arguments between the hawks and doves quickly erupted into a ranting match. The only way to salvage the mess was to “fork” the debate inviting the two sides to refine separate arguments.

If it is impossible to crowdsource an opinion column, is it any more realistic to do so with news in our hyper-partisan age? We are about to find out as Jimmy Wales, the founder of Wikipedia, is launching Wikitribune in an attempt to do just that. Declaring that “news is broken”, Mr Wales said his intention was to combine the radical community spirit of Wikipedia with the best practices of journalism. His crowdfunded news site, free of advertising and paywalls, will initially be staffed by 10 journalists working alongside volunteer contributors.

Mr Wales is right that the news business desperately needs to regain credibility given the erosion of trusted media organisations, the proliferation of fake news and the howling whirlwind of social media. It is doubly problematic in an era in which unscrupulous politicians, governments and corporations can now disintermediate the media by providing their own “alternative facts” direct to the public.

Unlikely as it is that Wikitribune has stumbled upon the answer, it should be applauded for asking the right questions. How can the media invent sustainable new models that combine credibility, relevance and reach? One thing to note is that Wikipedia has for years been producing crowdsourced news in the Wikinews section of its site, with little impact. Wikinews invites anyone to write the news. But the service is slow, clunky and dull.

As a separate project, Wikitribune is breaking with Wikipedia’s core philosophy by entrusting experts with authority. As a journalist, I warm to the idea that Mr Wales thinks we serve some useful purpose. But it will surely take time for his new site to create a viable hybrid culture….(More)”.

Using a New Roadmap to Democratize Climate Change

Curated on Posted on by Stefaan Verhulst

Anne Glusker at Smithsonian: “…Grimsson’s group felt that due to changes in information technology and social transformations, the large organizations and structures that used to be necessary to effect change were now not needed. And thus was born Roadmap, a new crowdsourcing tool for anyone and everyone interested in climate action. Still in its very early stages, Roadmap’s founders envision it as a platform for those working on climate issues—from scientist and policymaker to farmer and fisherman—to facilitate the sharing of knowledge and ideas, methods and techniques.

“A new political model is possible—where everyone can be a doer, where you no longer need big government or big enterprises to bring about success,” Grimsson says.

This new model for social change that skips the usual cumbersome channels and processes has been seen everywhere from public health, where the Bill & Melinda Gates Foundation has redefined the sector, to the hospitality industry, which is working to combat the human trafficking that plagues its businesses, to perhaps most famously the Arab Spring, where the role of social media in bringing about political change is still being debated today.

And this new model is complemented by technological changes. “The innovation in energy technology is such that we no longer have to wait for the big energy breakthrough,” Grimsson says. “We already have the available technologies. Every individual, home, village, community, town and region can execute change. The good news from the climate point of view is that, in addition to the information technology revolution, there has now also taken place an energy revolution. A house can be a power station: If the people who live in that house have extra energy, they can sell their energy through the smart grid. The notion that every house can be a power station is as revolutionary as saying that every mobile phone can be a media company.”

Grimsson admits that it may seem odd for someone in his position to be advocating that ordinary citizens take action apart from the conventional corridors of governmental power.

“For me to say that these traditional political organizations and positions are somewhat outdated is perhaps a strange statement: I was a professor of political science, I’ve been a member of parliament, I’ve been a minister of finance, I was president for 20 years,” he says.

It was during Iceland’s financial meltdown that he first experienced this new kind of social change: “I saw this very strongly through the financial crisis in my own country, which led to a big social economic uprising. All those activities were engineered by unknown people, people who were not part of a big organization, who used Facebook and the information media to bring thousands of people together in one day.”

Right now, Roadmap consists of a website and a lofty manifesto that speaks of raising the value of “moral currency” and creating a “best practices warehouse.” Visitors to the site can fill out a form if they want to become part of its community of “doers.” The practical part of the manifesto speaks of identifying the best methodologies and models; implementing a “real-time system of measurement” and a way to “gauge and understand what is working, what is not, and exactly what is being achieved.” As the platform develops, it will be interesting to see exactly what form these gauges, measurement systems, and warehouses take….(More)”.

 

Need an improved solution to a development challenge? Consider collaborative design

Curated on Posted on by Stefaan Verhulst

Michelle Marshall  at the Inter-American Development Bank: “The challenges faced in the development and public policy arenas are often complex in nature. Devising relevant, practical, and innovative solutions requires intensive research, analysis and expertise from multiple sectors. Could there be a way to streamline this process and also make it more inclusive? 

Collaborative Design, like other open innovation methodologies, leverages the power of a group for collective problem-solving. In particular, it is a process that virtually convenes a diverse group of specialists to support the iterative development of an intervention.

Last year, the Inter-American Development Bank and the New York University’s Governance Lab hosted an initiative called “Smarter Crowdsourcing for Zika“, which brought together health specialists with experts in social media, predictive analytics, and water and sanitation during a series of online sessions to generate innovative responses to the Zika epidemic. Based on this experience, we have considered how to continue applying a similar collaboration-based approach to additional projects in different areas. The result is what we call a “Collaborative Design” approach.

Implementing a Collaborative Design approach along the course of a project can help to achieve the following:

1. Convert knowledge gaps into opportunities…
2. Expand your community of practice across sectors…
3. Identify innovative and practical solutions…

As promising ideas are identified, Collaborative Design requires documenting possible solutions within the framework of an implementation plan, protocol, or other actionable guideline to support their subsequent real-life application. This will help substantiate the most viable interventions that were previously unmapped and also prepare additional practical resources for other project teams in the future.

For instance, the results of the Zika Smarter Crowdsourcing initiative were structured with information related to the costs and timelines to facilitate their implementation in different local contexts….(More)”

CrowdCurio: an online crowdsourcing platform to facilitate climate change studies using herbarium specimens

Curated on Posted on by Stefaan Verhulst

Charles G. Willis et al in New Phytologist: “Phenology is a key aspect of plant success. Recent research has demonstrated that herbarium specimens can provide important information on plant phenology. Massive digitization efforts have the potential to greatly expand herbarium-based phenological research, but also pose a serious challenge regarding efficient data collection.

Here, we introduce CrowdCurio, a crowdsourcing tool for the collection of phenological data from herbarium specimens. We test its utility by having workers collect phenological data (number of flower buds, open flowers and fruits) from specimens of two common New England (USA) species: Chelidonium majus and Vaccinium angustifolium. We assess the reliability of using nonexpert workers (i.e. Amazon Mechanical Turk) against expert workers. We also use these data to estimate the phenological sensitivity to temperature for both species across multiple phenophases.

We found no difference in the data quality of nonexperts and experts. Nonexperts, however, were a more efficient way of collecting more data at lower cost. We also found that phenological sensitivity varied across both species and phenophases.

Our study demonstrates the utility of CrowdCurio as a crowdsourcing tool for the collection of phenological data from herbarium specimens. Furthermore, our results highlight the insight gained from collecting large amounts of phenological data to estimate multiple phenophases…(More)”.