Lauren Horwitz at TechTarget: “When social scientists James Wilson and George Kelling devised their broken windows theory during the 1980s, they couldn’t have imagined smartphones as tools to keep neighborhoods safe and clean. But for the city of Philadelphia, a new online initiative known as Philly 311 turns mobile devices into frontline tools for citizens to report problems and engage with local government.
Until just a few months ago, when Philadelphia residents wanted to report a graffiti-riddled building, they would have to call the city’s customer contact center. Some residents toted around hefty physical binders to track issues. But today, they can use mobile phones to report incidents and track them online without having to make a call or stop by the contact center.
With Philly 311, which launched in December 2014, residents can take photos of wayward trash littering a street, “geolocate” the incident with a mobile phone,…
With initiatives like Philly 311, the city has experienced changes in resident interaction with government. Between 2013 and 2014, for example, mobile phone use to report incidents to the city’s contact center exploded, with communication increasing more than 300%. Walk-in communication with the contact center decreased by 9%, by contrast, and email communications by 1%. Mobile reporting of incidents can thus promote some contact center efficiencies, in which incidents are automatically reported by phone and routed to the appropriate department. Lue said that the city has made the shift to accommodate residents’ need for more effective and scalable multichannel options….(More)”
Governance in the Information Era
New book edited by Erik W. Johnston:” Policy informatics is addressing governance challenges and their consequences, which span the seeming inability of governments to solve complex problems and the disaffection of people from their governments. Policy informatics seeks approaches that enable our governance systems to address increasingly complex challenges and to meet the rising expectations of people to be full participants in their communities. This book approaches these challenges by applying a combination of the latest American and European approaches in applying complex systems modeling, crowdsourcing, participatory platforms and citizen science to explore complex governance challenges in domains that include education, environment, and health.(More)
Tired of Being Profiled, a Programmer Turns to Crowdsourcing Cop Reviews
Christopher Moraff at Next City: “…despite the fact that policing is arguably one of the most important and powerful service professions a civilized society can produce, it’s far easier to find out if the plumber you just hired broke someone’s pipe while fixing their toilet than it is to find out if the cop patrolling your neighborhood broke someone’s head while arresting them.
A 31-year-old computer programmer has set out to fix that glitch with a new web-based (and soon to be mobile) crowdsourced rating tool called CopScore that is designed to help communities distinguish police officers who are worthy of praise from those who are not fit to wear the uniform….
CopScore is a work in progress, and, for the time being at least, a one-man show. Hardison does all the coding himself, often working through the night to bring new features online.
Currently in the very early beta stage, the platform works by consolidating information on the service records of individual police officers together with details of their interactions with constituents. The searchable platform includes data gleaned from public sources — such as social media and news articles — cross-referenced with Yelp-style ratings from citizens.
For Hardison, CopScore is as much a personal endeavor as it is a professional one. He says his youthful interest in computer programming — which he took up as a misbehaving fifth-grader under the guiding hand of a concerned teacher — made him the butt of the occassional joke in the predominantly African-American community of North Nashville where he grew up….”(More)
UNDP Eyes Ukraine’s Damaged Buildings With Crowdsourcing, Mobile App
Aida Akl at VOA TECHtonics: “The crisis that plunged east Ukraine into war in November 2013 has damaged or destroyed critical infrastructure and limited access to areas caught up in fighting between Ukraine’s government forces and pro-Russian rebels. In order to assess damage, the United Nations Development Program (UNDP) turned to crowdsourcing to help restore social infrastructure as part of a United Nations, European Union and World Bank Recovery and Peacebuilding Assessment for Eastern Ukraine….
Using an interactive map, ReDonbass, and a mobile app (Android and iOS), people of Donetsk and Lugansk regions can report damaged homes, hospitals, schools, kindergartens or libraries.
The easy-to-use interactive tool allows any person with a mobile phone and access to the Internet to download the most accurate data about the building in its location, photographs of the damage, and the status of the recovery phase. After that, the Ukrainian government and international donors will use the data to better plan reconstruction.
Information from the map will contribute to an ongoing Recovery and Peacebuilding Assessment for Eastern Ukraine. UNDP is part of the assessment that brings the United Nations, the European Union and the World Bank Group together to analyze the impact of the conflict and offer recommendations for short-term recovery and peacebuilding over the next two years….The map has also proven to be very useful for the experts from the Ukrainian Government and a recently launched UNDP-Government of Japan project aiming to restore critical infrastructure for social care and services. They [are] using it to identify schools, orphanages, elderly homes, and social services centers that need to be restored and rebuilt first….(More)”.
Citizen Science: Catch, Click and Submit Contest
Wilson Commons Lab: “The inaugural Catch, Click and Submit Contest begins on Feb 21st in honor of the National Invasive Species Awareness Week running Feb 22nd through the 28th. The contest, which calls on anglers to photograph and report non-native fish species caught during the derby, will award prizes to various categories such as “Most Unusual Catch” and “Most Species”. Submissions from the contest will aid researchers in developing a better understanding of the distribution of fish species throughout Florida waterways.
By engaging the existing angler community, the contest hopes to increase public awareness of the potential impacts that arise from non-native fish species. “The Catch, Click and Submit Contest offers anglers the opportunity to assist natural resource managers in finding nonnative species by doing what they enjoy – fishing!” said biologist Kelly Gestring. “The early detection of a new, nonnative species could provide a better opportunity to control or even eradicate a population.” The hope is that participants will choose to target non-native fish for consumption in the future, helping to control invasive populations…(More).”
Crowdsourcing Dilemma
New paper by Victor Naroditskiy, Nicholas R. Jennings, Pascal Van Hentenryck, Manuel Cebrian: “Crowdsourcing offers unprecedented potential for solving tasks efficiently by tapping into the skills of large groups of people. A salient feature of crowdsourcing—its openness of entry—makes it vulnerable to malicious behavior. Such behavior took place in a number of recent popular crowdsourcing competitions. We provide game-theoretic analysis of a fundamental tradeoff between the potential for increased productivity and the possibility of being set back by malicious behavior. Our results show that in crowdsourcing competitions malicious behavior is the norm, not the anomaly—a result contrary to the conventional wisdom in the area. Counterintuitively, making the attacks more costly does not deter them but leads to a less desirable outcome. These findings have cautionary implications for the design of crowdsourcing competitions…(More)”
Training the next generation of public leaders
Thanks to the generous support of the Knight Foundation, this term the Governance Lab Academy – a training program designed to promote civic engagement and innovation – is launching a series of online coaching programs.
Geared to the teams and individuals inside and outside of government planning to undertake a new project or trying to figure out how to make an existing project even more effective and scalable, these programs are designed to help participants working in civic engagement and innovation develop effective projects from idea to implementation.
Convened by leading experts in their fields, coaching programs meet exclusively online once a week for four weeks or every other week for eight weeks. They include frequent and constructive feedback, customized and original learning materials, peer-to-peer support, mentoring by topic experts and individualized coaching from those with policy, technology, and domain expertise.
There is no charge to participants but each program is limited to 8-10 project teams or individuals.
You can see the current roster of programs below and check out the website for more information (including FAQs), to sign up and to suggest a new program.
- Citizen Science on the Web, starting the week of March 2, 2015.
- Civic Tech for Local Legislatures and Legislators, starting the week of March 2, 2015.
- Freedom of Information and FOIA Project Coaching: Breaking Down the Walls and Opening Up Communications, starting the week of March 2, 2015.
- Citizen Engagement Projects, starting the week of March 2, 2015.
- Tech Procurement Projects: Making the Supply Chain Work, starting the week of March 16, 2015.
- Leveraging Crowds in the Public Sector, starting the week of March 23, 2015.
- Open Source Technology Practices For Civic Engagement Projects, starting the week of April 6, 2015.
- Humanitarian Innovation Project Collaborative, starting the week of April 6, 2015.
- Lab Design: Bringing Agility and Empiricism to Public Problems, starting the week of April 6, 2015.
- Open Data Data-Driven Decisions for All, starting the week of April 6, 2015.
- Data Analytics for Change, dates TBD.
- Open Contracting Projects, dates TBD.
Faculty includes:
- Brian Behlendorf, Managing Director at Mithril Capital Management and Co-Founder Apache
- Alexandra Clare, Founder of Iraq Re:Coded
- Brian Forde, Senior Former Advisor to the U.S. CTO, White House Office of Science Technology and Policy
- Francois Grey, Coordinator of the Citizen Cyberscience Centre, Geneva
- Gavin Hayman, Executive Director of the Open Contracting Partnership
- Clay Johnson, CEO of The Department for Better Technology and Former Presidential Innovation Fellow
- Benjamin Kallos, New York City Council Member and Chair of the Committee on Governmental Operations of the New York City Council
- Karim Lakhani, Lumry Family Associate Professor of Business Administration at the Harvard Business School
- Amen Ra Mashariki, Chief Analytics Officer of New York City
- Geoff Mulgan, Chief Executive of NESTA
- Miriam Nisbet, Former Director of the Office of Government Information Services
- Beth Noveck, Founder and CEO of The GovLab
- Tiago Peixoto, Open Government Specialist at The World Bank
- Arnaud Sahuguet, Chief Technology Officer of The GovLab
- Joeri van den Steenhoven, Co-Founder and Chief Research and Development Officer of MaRS Solutions Lab
- Stefaan Verhulst, Co-Founder and Chief Research and Development Officer of The GovLab
Innovation Labs: Leveraging Openness for Radical Innovation?
Paper by Gryszkiewicz, Lidia and Lykourentzou, Ioanna and Toivonen, Tuukka: “A growing range of public, private and civic organisations, from Unicef through Nesta to Tesco, now run units known as ‘innovation labs’. The hopeful assumption they share is that labs, by building on openness among other features, can generate promising solutions to grand challenges of the future. Despite their seeming proliferation and popularisation, the underlying innovation paradigm embodied by labs has so far received scant academic attention. This is a missed opportunity, because innovation labs are potentially fruitful vehicles for leveraging openness for radical innovation. Indeed, they not only strive to span organisational, sectoral and geographical boundaries by bringing a variety of uncommon actors together to embrace radical ideas and out-of-the box thinking, but they also aim to apply the concept of openness throughout the innovation process, including the experimentation and development phases. While the phenomenon of labs clearly forms part of a broader trend towards openness, it seems to transcend traditional conceptualisations of open innovation (Chesbrough, 2006), open strategy (Whittington et al., 2011), open science (David, 1998) or open government (Janssen et al., 2012). What are innovation labs about, how do they differ from other innovation efforts and how do they embrace openness to create breakthrough innovations? This short exploratory paper is an introduction to a larger empirical study aiming to answer these questions….(More).”
Surveying the citizen science landscape
Paper by Andrea Wiggins and Kevin Crowston in First Monday: “Citizen science has seen enormous growth in recent years, in part due to the influence of the Internet, and a corresponding growth in interest. However, the few stand-out examples that have received attention from media and researchers are not representative of the diversity of the field as a whole, and therefore may not be the best models for those seeking to study or start a citizen science project. In this work, we present the results of a survey of citizen science project leaders, identifying sub-groups of project types according to a variety of features related to project design and management, including funding sources, goals, participant activities, data quality processes, and social interaction. These combined features highlight the diversity of citizen science, providing an overview of the breadth of the phenomenon and laying a foundation for comparison between citizen science projects and to other online communities….(More).”
Schemes used by South Australia to include citizens in policy making
Joshua Chambers at Future Gov Asia: “…South Australia has pioneered a number of innovative methods to try to include its residents in policymaking. …The highest profile participatory programme run by the state government is the Citizens’ Jury initiative, …The Citizens’ Jury takes a randomly selected, representative group of citizens through a process to hear arguments and evidence much like a jury in a trial, before writing an independent report which makes recommendations to government.
There were 37 members of the jury, hearing evidence on Thursday evenings and Saturdays over a five week period. They heard from motorists associations, cycling associations, and all sorts of other interested groups.
They used Basecamp software to ensure that jurors stayed connected when not at meetings, hosting discussions in a private space to consider the evidence they heard. …The jurors prepared 21 recommendations, ranging from decreasing speed in the city to a schools programme…. The Government supports the majority of the recommendations and will investigate the remaining three.
The government has also committed to provide jurors with an update every 6 months on the progress being made in this area.
Lessons and challenges
As would be expected with an innovative new scheme, it hasn’t always been smooth. One lesson learned from the first initiative was that affected agencies need to be engaged in advance, and briefed throughout the process, so that they can prepare their responses and resources. ….
Aside from the Citizens’ Jury, the Government of South Australia is also pioneering other approaches to include citizens in policy making. Fund My Idea is a crowdsourcing site that allows citizens to propose new projects. …(More)”