Citizens’ assemblies in fragile and conflict-affected settings

Curated on Posted on by Stefaan Verhulst

Article by Nicole Curato, Lucy J Parry, and Melisa Ross: “Citizens’ assemblies have become a popular form of citizen engagement to address complex issues like climate change, electoral reform, and assisted dying. These assemblies bring together randomly selected citizens to learn about an issue, consider diverse perspectives, and develop collective recommendations. Growing evidence highlights their ability to depolarise views, enhance political efficacy, and rebuild trust in institutions. However, the story of citizens’ assemblies is more complicated on closer look. This demanding form of political participation is increasingly critiqued for its limited impact, susceptibility to elite influence, and rigid design features unsuitable to local contexts. These challenges are especially pronounced in fragile and conflict-affected settings, where trust is low, expectations for action are high, and local ownership is critical. Well-designed assemblies can foster civic trust and dialogue across difference, but poorly implemented ones risk exacerbating tensions.

This article offers a framework to examine citizens’ assemblies in fragile and conflict-affected settings, focusing on three dimensions: deliberative design, deliberative integrity, and deliberative sustainability. We apply this framework to cases in Bosnia and France to illustrate both the transformative potential and the challenges of citizens’ assemblies when held amidst or in the aftermath of political conflict. This article argues that citizens’ assemblies can be vital mechanisms to manage intractable conflict, provided they are designed with intentionality, administered deliberatively, and oriented towards sustainability…(More)”.

Artificial Intelligence for Participation

Curated on Posted on by Stefaan Verhulst

Policy Brief by the Brazil Centre of the University of Münster: “…provides an overview of current and potential applications of artificial intelligence (AI) technologies in the context of political participation and democratic governance processes in cities. Aimed primarily at public managers, the document also highlights critical issues to consider in the implementation of these technologies, and proposes an agenda for debate on the new state capabilities they require…(More)”.

The Nature and Dynamics of Collaboration

Curated on Posted on by Stefaan Verhulst

Book edited by Paul F. M. J. Verschure: “Human existence depends critically on how well diverse social, cultural and political groups can collaborate. Yet the phenomenon of collaboration itself is ill-defined and badly understood, and there is no straightforward formula for its successful realization. In The Nature and Dynamics of Collaboration, edited by Paul F. M. J. Verschure, experts from wide-ranging disciplines examine how human collaboration arises, breaks down, and potentially recovers. They explore the different contexts, boundary conditions, and drivers of collaboration to expand understanding of the underlying dynamic, multiscale processes in an effort to increase chances for ethical, sustainable, and productive collaboration in the future. This volume is accompanied by twenty-four podcasts, which provide insights from real-world examples…(More)”.

Leveraging Crowd Intelligence to Enhance Fairness and Accuracy in AI-powered Recruitment Decisions

Curated on Posted on by Stefaan Verhulst

Paper by Zhen-Song Chen and Zheng Ma: “Ensuring fair and accurate hiring outcomes is critical for both job seekers’ economic opportunities and organizational development. This study addresses the challenge of mitigating biases in AI-powered resume screening systems by leveraging crowd intelligence, thereby enhancing problem-solving efficiency and decision-making quality. We propose a novel counterfactual resume-annotation method based on a causal model to capture and correct biases from human resource (HR) representatives, providing robust ground truth data for supervised machine learning. The proposed model integrates multiple language embedding models and diverse HR-labeled data to train a cohort of resume-screening agents. By training 60 such agents with different models and data, we harness their crowd intelligence to optimize for three objectives: accuracy, fairness, and a balance of both. Furthermore, we develop a binary bias-detection model to visualize and analyze gender bias in both human and machine outputs. The results suggest that harnessing crowd intelligence using both accuracy and fairness objectives helps AI systems robustly output accurate and fair results. By contrast, a sole focus on accuracy may lead to severe fairness degradation, while, conversely, a sole focus on fairness leads to a relatively minor loss of accuracy. Our findings underscore the importance of balancing accuracy and fairness in AI-powered resume-screening systems to ensure equitable hiring outcomes and foster inclusive organizational development…(More)”

Problems of participatory processes in policymaking: a service design approach

Curated on Posted on by Stefaan Verhulst

Paper by Susana Díez-Calvo, Iván Lidón, Rubén Rebollar, Ignacio Gil-Pérez: “This study aims to identify and map the problems of participatory processes in policymaking through a Service Design approach….Fifteen problems of participatory processes in policymaking were identified, and some differences were observed in the perception of these problems between the stakeholders responsible for designing and implementing the participatory processes (backstage stakeholders) and those who are called upon to participate (frontstage stakeholders). The problems were found to occur at different stages of the service and to affect different stakeholders. A number of design actions were proposed to help mitigate these problems from a human-centred approach. These included process improvements, digital opportunities, new technologies and staff training, among others…(More)”.

You Be the Judge: How Taobao Crowdsourced Its Courts

Curated on Posted on by Stefaan Verhulst

Excerpt from Lizhi Liu’s new book, “From Click to Boom”: “When disputes occur, Taobao encourages buyers and sellers to negotiate with each other first. If the feuding parties cannot reach an agreement and do not want to go to court, they can use one of Taobao’s two judicial channels: asking a Taobao employee to adjudicate or using an online jury panel to arbitrate. This section discusses the second channel, a unique Chinese institutional innovation.

Alibaba’s Public Jury was established in 2012 to crowdsource justice. It uses a Western-style jury-voting mechanism to solve online disputes and controversial issues. These jurors are termed “public assessors” by Taobao. Interestingly, the name “public assessor” was drawn from the Chinese talent show “Super Girl” (similar to “American Idol”), which, after the authority shut down its mass voting system, transitioned to using a small panel of audience representatives (or “public assessors”) to vote for the show’s winner. The public jury was widely used by the main Taobao site by 2020 and is now frequently used by Xianyu, Taobao’s used-goods market.

Why did Taobao introduce the jury system? Certainly, as Taobao expanded, the volume of online disputes surged, posing challenges for the platform to handle all disputes by itself. However, according to a former platform employee responsible for designing this institution, the primary motivation was not the caseload. Instead, it was propelled by the complexity of online disputes that proved challenging for the platform to resolve alone. Consequently, they opted to involve users in adjudicating these cases to ensure a fairer process rather than solely relying on platform intervention.

To form a jury, Taobao randomly chooses each panel of 13 jurors from 4 million volunteer candidates; each juror may participate in up to 40 cases per day. The candidate needs to be an experienced Taobao user (i.e., those who have registered for more than a year) with a good online reputation (i.e., those who have a sufficiently high credit rating, as discussed below). This requirement is high enough to prevent most dishonest traders from manipulating votes, but low enough to be inclusive and keep the juror pool large. These jurors are unpaid yet motivated to participate. They gain experience points that can translate into different virtual titles or that can be donated to charity by Taobao as real money…(More)”

Superbloom: How Technologies of Connection Tear Us Apart

Curated on Posted on by Stefaan Verhulst

Book by Nicholas Carr: “From the telegraph and telephone in the 1800s to the internet and social media in our own day, the public has welcomed new communication systems. Whenever people gain more power to share information, the assumption goes, society prospers. Superbloom tells a startlingly different story. As communication becomes more mechanized and efficient, it breeds confusion more than understanding, strife more than harmony. Media technologies all too often bring out the worst in us.

A celebrated writer on the human consequences of technology, Nicholas Carr reorients the conversation around modern communication, challenging some of our most cherished beliefs about self-expression, free speech, and media democratization. He reveals how messaging apps strip nuance from conversation, how “digital crowding” erodes empathy and triggers aggression, how online political debates narrow our minds and distort our perceptions, and how advances in AI are further blurring the already hazy line between fantasy and reality.

Even as Carr shows how tech companies and their tools of connection have failed us, he forces us to confront inconvenient truths about our own nature. The human psyche, it turns out, is profoundly ill-suited to the “superbloom” of information that technology has unleashed.

With rich psychological insights and vivid examples drawn from history and science, Superbloom provides both a panoramic view of how media shapes society and an intimate examination of the fate of the self in a time of radical dislocation. It may be too late to change the system, Carr counsels, but it’s not too late to change ourselves…(More)”.

How and When to Involve Crowds in Scientific Research

Curated on Posted on by Stefaan Verhulst

Book by Marion K. Poetz and Henry Sauermann: “This book explores how millions of people can significantly contribute to scientific research with their effort and experience, even if they are not working at scientific institutions and may not have formal scientific training. 

Drawing on a strong foundation of scholarship on crowd involvement, this book helps researchers recognize and understand the benefits and challenges of crowd involvement across key stages of the scientific process. Designed as a practical toolkit, it enables scientists to critically assess the potential of crowd participation, determine when it can be most effective, and implement it to achieve meaningful scientific and societal outcomes.

The book also discusses how recent developments in artificial intelligence (AI) shape the role of crowds in scientific research and can enhance the effectiveness of crowd science projects…(More)”

Local Government and Citizen Co-production Through Neighborhood Associations

Curated on Posted on by Stefaan Verhulst

Chapter by Kohei Suzuki: “This chapter explores co-production practices of local governments, focusing on the role of neighborhood associations (NHAs) in Japan. This chapter investigates the overall research question of this book: how to enhance government performance under resource constraints, by focusing on the concept of citizen co-production. Historically, NHAs have played a significant role in supplementing municipal service provisions as co-producers for local governments. Despite the rich history of NHAs and their contributions to public service delivery at the municipal level, theoretical and empirical studies on NHAs and co-production practices remain limited. This chapter aims to address this research gap by exploring the following research questions: What are NHAs from a perspective of citizen co-production? What are the potential contributions of studying NHAs to the broader theory of co-production? What are the future research agendas? The chapter provides an overview of the origin and evolution of the co-production concept. It then examines the main characteristics and activities of NHAs and discusses their roles in supplementing local public service provision. Finally, the chapter proposes potential research agendas to advance studies on co-production using Japan as a case study…(More)”.

Why Canada needs to embrace innovations in democracy

Curated on Posted on by Stefaan Verhulst

Article by Megan Mattes and Joanna Massie: “Although one-off democratic innovations like citizens’ assemblies are excellent approaches for tackling a big issue, more embedded types of innovations could be a powerful tool for maintaining an ongoing connection between public interest and political decision-making.

Innovative approaches to maintaining an ongoing, meaningful connection between people and policymakers are underway. In New Westminster, B.C., a standing citizen body called the Community Advisory Assembly has been convened since January 2024 to January 2025.

These citizen advisers are selected through random sampling to ensure the assembly’s demographic makeup is aligned with the overall population.

Over the last year, members have both given input on policy ideas initiated by New Westminster city council and initiated conversations on their own policy priorities. Notes from these discussions are passed on to council and city staff to consider their incorporation into policymaking.

The question is whether the project will live beyond its pilot.

Another similar and hopeful democratic innovation, the City of Toronto’s Planning Review Panel, ran for two terms before it was cancelled. In contrast, both the Paris city council and the state government of Ostbelgien (East Belgium) have convened permanent citizen advisory bodies to work alongside elected officials.

While public opinion is only one ingredient in government decision-making, ensuring democratic innovations are a standard component of policymaking could go a long way to enshrining public dialogue as a valuable governance tool.

Whether through annual participatory budgeting exercises or a standing citizen advisory body, democratic innovations can make public priorities a key focus of policy and restore government accountability to citizens…(More)”.