Book by Roger Taylor and Tim Kelsey: “Greater transparency is increasingly seen as the answer to a wide range of social issues by governments, NGOs and businesses around the world. However, evidence of its impact is mixed. Using case studies from around the world including India, Tanzania, the UK and US, Transparency and the open society surveys the adoption of transparency globally, providing an essential framework for assessing its likely performance as a policy and the steps that can be taken to make it more effective. It addresses the role of transparency in the context of growing use by governments and businesses of surveillance and database driven decision making. The book is written for anyone involved in the use of transparency whether campaigning from outside or working inside government or business to develop policies….(More)”
The Seductions of Quantification: Measuring Human Rights, Gender Violence, and Sex Trafficking
Book by Sally Engle Merry: “We live in a world where seemingly everything can be measured. We rely on indicators to translate social phenomena into simple, quantified terms, which in turn can be used to guide individuals, organizations, and governments in establishing policy. Yet counting things requires finding a way to make them comparable. And in the process of translating the confusion of social life into neat categories, we inevitably strip it of context and meaning—and risk hiding or distorting as much as we reveal.
With The Seductions of Quantification, leading legal anthropologist Sally Engle Merry investigates the techniques by which information is gathered and analyzed in the production of global indicators on human rights, gender violence, and sex trafficking. Although such numbers convey an aura of objective truth and scientific validity, Merry argues persuasively that measurement systems constitute a form of power by incorporating theories about social change in their design but rarely explicitly acknowledging them. For instance, the US State Department’s Trafficking in Persons Report, which ranks countries in terms of their compliance with antitrafficking activities, assumes that prosecuting traffickers as criminals is an effective corrective strategy—overlooking cultures where women and children are frequently sold by their own families. As Merry shows, indicators are indeed seductive in their promise of providing concrete knowledge about how the world works, but they are implemented most successfully when paired with context-rich qualitative accounts grounded in local knowledge….(More)”.
Code and the City
Code and the City explores the extent and depth of the ways in which software mediates how people work, consume, communication, travel and play. The reach of these systems is set to become even more pervasive through efforts to create smart cities: cities that employ ICTs to underpin and drive their economy and governance. Yet, despite the roll-out of software-enabled systems across all aspects of city life, the relationship between code and the city has barely been explored from a critical social science perspective. This collection of essays seeks to fill that gap, and offers an interdisciplinary examination of the relationship between software and contemporary urbanism.
This book will be of interest to those researching or studying smart cities and urban infrastructure….(More)”.
Democracy in Decline: Rebuilding its Future
Book by Philip Kotler: “An examination by the ‘father of modern marketing’ into how well a long cherished product (democracy) is satisfying the needs of its consumers (citizens), bringing conversation and solutions on how we can all do our bit to bring about positive change.
At a time where voting systems are flawed, fewer vote, major corporations fund campaigns and political parties battle it out, democracies are being seriously challenged and with that the prospects of a better world for all.
Philip Kotler identifies 14 shortcomings of today’s democracy and proposes potential remedies whilst encouraging readers to join the conversation, exercise their free speech and get on top of the issues that affect their lives regardless of nationality or political persuasion.
An accompanying website (www.democracyindecline.com) invites those interested to help find and publish thoughtful articles that aid our understanding of what is happening and what can be done to improve democracies around the world….(More)”
The Spanish Town That Runs on Twitter
Mark Scott at the New York Times: “…For the town’s residents, more than half of whom have Twitter accounts, their main way to communicate with local government officials is now the social network. Need to see the local doctor? Send a quick Twitter message to book an appointment. See something suspicious? Let Jun’s policeman know with a tweet.
People in Jun can still use traditional methods, like completing forms at the town hall, to obtain public services. But Mr. Rodríguez Salas said that by running most of Jun’s communications through Twitter, he not only has shaved on average 13 percent, or around $380,000, from the local budget each year since 2011, but he also has created a digital democracy where residents interact online almost daily with town officials.
“Everyone can speak to everyone else, whenever they want,” said Mr.Rodríguez Salas in his office surrounded by Twitter paraphernalia,while sporting a wristband emblazoned with #LoveTwitter. “We are onTwitter because that’s where the people are.”…
By incorporating Twitter into every aspect of daily life — even the localschool’s lunch menu is sent out through social media — this Spanishtown has become a test bed for how cities may eventually use socialnetworks to offer public services….
Using Twitter has also reduced the need for some jobs. Jun cut its police force by three-quarters, to just one officer, soon after turning to Twitter as its main form of communication when residents began tweeting potential problems directly to the mayor.
“We don’t have one police officer,” Mr. Rodríguez Salas said. “We have 3,500.”
For Justo Ontiveros, Jun’s remaining police officer, those benefits are up close and personal. He now receives up to 20, mostly private, messages from locals daily with concerns ranging from advice on filling out forms to reporting crimes like domestic abuse and speeding.
Mr. Ontiveros said his daily Twitter interactions have given him both greater visibility within the community and a higher level of personal satisfaction, as neighbors now regularly stop him in the street to discuss things that he has posted on Twitter.
“It gives people more power to come and talk to me about their problems,” said Mr. Ontiveros, whose department Twitter account has more than 3,500 followers.
Still, Jun’s reliance on Twitter has not been universally embraced….(More)”
Digital Keywords: A Vocabulary of Information Society and Culture
Book edited by Benjamin Peters: “In the age of search, keywords increasingly organize research, teaching, and even thought itself. Inspired by Raymond Williams’s 1976 classic Keywords, the timely collection Digital Keywords gathers pointed, provocative short essays on more than two dozen keywords by leading and rising digital media scholars from the areas of anthropology, digital humanities, history, political science, philosophy, religious studies, rhetoric, science and technology studies, and sociology. Digital Keywords examines and critiques the rich lexicon animating the emerging field of digital studies.
This collection broadens our understanding of how we talk about the modern world, particularly of the vocabulary at work in information technologies. Contributors scrutinize each keyword independently: for example, the recent pairing of digital and analog is separated, while classic terms such as community, culture, event, memory, and democracy are treated in light of their historical and intellectual importance. Metaphors of the cloud in cloud computing and the mirror in data mirroring combine with recent and radical uses of terms such as information, sharing, gaming, algorithm, and internet to reveal previously hidden insights into contemporary life. Bookended by a critical introduction and a list of over two hundred other digital keywords, these essays provide concise, compelling arguments about our current mediated condition.
Digital Keywords delves into what language does in today’s information revolution and why it matters…(More)”.
Why Didn’t E-Gov Live Up To Its Promise?
Excerpt from the report Delivering on Digital: The Innovators and Technologies that are Transforming Government” by William Eggers: “Digital is becoming the new normal. Digital technologies have quietly and quickly pervaded every facet of our daily lives, transforming how we eat, shop, work, play and think.
An aging population, millennials assuming managerial positions, budget shortfalls and ballooning entitlement spending all will significantly impact the way government delivers services in the coming decade, but no single factor will alter citizens’ experience of government more than the pure power of digital technologies.
Ultimately, digital transformation means reimagining virtually every facet of what government does, from headquarters to the field, from health and human services to transportation and defense.
By now, some of you readers with long memories can’t be blamed for feeling a sense of déjà vu.
After all, technology was supposed to transform government 15 years ago; an “era of electronic government” was poised to make government faster, smaller, digitized and increasingly transparent.
Many analysts (including yours truly, in a book called “Government 2.0”) predicted that by 2016, digital government would already long be a reality. In practice, the “e-gov revolution” has been an exceedingly slow-moving one. Sure, technology has improved some processes, and scores of public services have moved online, but the public sector has hardly been transformed.
What initial e-gov efforts managed was to construct pretty storefronts—in the form of websites—as the entrance to government systems stubbornly built for the industrial age. Few fundamental changes altered the structures, systems and processes of government behind those websites.
With such halfhearted implementation, the promise of cost savings from information technology failed to materialize, instead disappearing into the black hole of individual agency and division budgets. Government websites mirrored departments’ short-term orientation rather than citizens’ long-term needs. In short, government became wired—but not transformed.
So why did the reality of e-gov fail to live up to the promise?
For one thing, we weren’t yet living in a digitized economy—our homes, cars and workplaces were still mostly analog—and the technology wasn’t as far along as we thought; without the innovations of cloud computing and open-source software, for instance, the process of upgrading giant, decades-old legacy systems proved costly, time-consuming and incredibly complex.
And not surprisingly, most governments—and private firms, for that matter—lacked deep expertise in managing digital services. What we now call “agile development”—an iterative development model that allows for constant evolution through recurrent testing and evaluation—was not yet mainstreamed.
Finally, most governments explicitly decided to focus first on the Hollywood storefront and postpone the bigger and tougher issues of reengineering underlying processes and systems. When budgets nosedived—even before the recession—staying solvent and providing basic services took precedence over digital transformation.
The result: Agencies automated some processes but failed to transform them; services were put online, but rarely were they focused logically and intelligently around the citizen.
Given this history, it’s natural to be skeptical after years of hype about government’s amazing digital future. But conditions on the ground (and in the cloud) are finally in place for change, and citizens are not only ready for digital government—many are demanding it.
Digital-native millennials are now consumers of public services, and millions of them work in and around government; they won’t tolerate balky and poorly designed systems, and they’ll let the world know through social media. Gen Xers and baby boomers, too, have become far more savvy consumers of digital products and services….(More)”
Big Crisis Data: Social Media in Disasters and Time-Critical Situations
Book by Carlos Castillo: “Social media is an invaluable source of time-critical information during a crisis. However, emergency response and humanitarian relief organizations that would like to use this information struggle with an avalanche of social media messages that exceeds human capacity to process. Emergency managers, decision makers, and affected communities can make sense of social media through a combination of machine computation and human compassion – expressed by thousands of digital volunteers who publish, process, and summarize potentially life-saving information. This book brings together computational methods from many disciplines: natural language processing, semantic technologies, data mining, machine learning, network analysis, human-computer interaction, and information visualization, focusing on methods that are commonly used for processing social media messages under time-critical constraints, and offering more than 500 references to in-depth information…(More)”
Enhancing Public Innovation by Transforming Public Governance
Book edited by Jacob Torfing and Peter Triantafillou: “Rising and changing citizen expectations, dire fiscal constraints, unfulfilled political aspirations, high professional ambitions, and a growing number of stubborn societal problems have generated an increasing demand for innovation of public policies and services. Drawing on the latest research, this book examines how current systems of public governance can be transformed in order to enhance public innovation. It scrutinizes the need for new roles and public sector reforms, and analyzes how the gradual transition towards New Public Governance can stimulate the exploration and exploitation of new and bold ideas in the public sector. It argues that the key to public innovation lies in combining and balancing elements from Classic Public Administration, New Public Management and New Public Governance, and theorizes how it can be enhanced by multi-actor collaboration for the benefit of public officials, private stakeholders, citizens, and society at large.
- Examines the relationship between different styles of public governance and public innovation
- Provides case studies and evidence-based mappings of the innovation outputs of concrete public projects, initiatives and steering mechanisms
- Analyses the specific role of key actor groups in and around the public sector for spurring public innovation
- Explores the diversity of public innovation in different countries around the world…(More)”
Civic Media: Technology, Design, Practice
Book edited by Eric Gordon and Paul Mihailidis: “Countless people around the world harness the affordances of digital media to enable democratic participation, coordinate disaster relief, campaign for policy change, and strengthen local advocacy groups. The world watched as activists used social media to organize protests during the Arab Spring, Occupy Wall Street, and Hong Kong’s Umbrella Revolution. Many governmental and community organizations changed their mission and function as they adopted new digital tools and practices. This book examines the use of “civic media”—the technologies, designs, and practices that support connection through common purpose in civic, political, and social life. Scholars from a range of disciplines and practitioners from a variety of organizations offer analyses and case studies that explore the theory and practice of civic media.
The contributors set out the conceptual context for the intersection of civic and media; examine the pressure to innovate and the sustainability of innovation; explore play as a template for resistance; look at civic education; discuss media-enabled activism in communities; and consider methods and funding for civic media research. The case studies that round out each section range from a “debt resistance” movement to government service delivery ratings to the “It Gets Better” campaign aimed at combating suicide among lesbian, gay, bisexual, transgender, and queer youth. The book offers a valuable interdisciplinary dialogue on the challenges and opportunities of the increasingly influential space of civic media….(More)”