Knowing Governance – The Epistemic Construction of Political Order


 

Book edited by Jan-Peter Voß and Richard Freeman: “This book is about the making of knowledge about governance and how it shapes political action. In a sense, doing politics has always turned on knowing governance, since political action builds on a certain understanding of what it is to act politically and how to do so effectively. Those seeking power have invariably wanted to know how collective order can be built and maintained: governing implies knowledge about the world to be governed and the resources available to do so, and about the interests and dispositions of the actors involved. What is more, while knowing governance has always been key to ruling effectively, it is at the same time a principal lever for those who seek to challenge authority. Shared knowledge is a precondition of collective action and of the imagined communities of modern politics, whether nations or social movements or issue-based constituencies….(Table of Contents) ”

 

Design-Led Innovation in the Public Sector


Manuel Sosa at INSEAD Knowledge: “When entering a government permit office, virtually everyone would prepare themselves for a certain amount of boredom and confusion. But resignation may well turn to surprise or even shock, if that office is Singapore’s Employment Pass Service Centre (EPSC), where foreign professionals go to receive their visa to work in the city-state. The ambience more closely resembles a luxury hotel lobby than a grim government agency, an impression reinforced by the roaming reception managers who greet arriving applicants, directing them to a waiting area with upholstered chairs and skyline views.

In a new case study, “Designing the Employment Pass Service Centre for the Ministry of Manpower, Singapore”, Prof. Michael Pich and I explore how even public organizations are beginning to use design to find and tap into innovation opportunities where few have thought to look. In the case of Singapore’s Ministry of Manpower (MOM), a design-led transformation of a single facility was the starting point of a drastic reconsideration of what a government agency could be.

Efficiency is not enough

Prior to opening the EPSC in July 2009, MOM’s Work Pass Division (WPD) had developed hyper-efficient methods to process work permits for foreign workers, who comprise approximately 40 percent of Singapore’s workforce. In fact, it was generally considered the most efficient department of its kind in the world. After 9/11, a mandatory-fingerprinting policy for white-collar workers was introduced, necessitating a standalone centre. The agency saw this as an opportunity to raise the efficiency bar even further.

Giving careful consideration to every aspect of the permit-granting process, the project team worked with a local vendor to overhaul the existing model. The proposal they ultimately presented to MOM assured almost unheard-of waiting times, as well as a more aesthetically pleasing look and feel….

Most public-sector organisations’ prickly interactions with the public can be explained with the simple fact that they lack competition. Government bodies are generally monopolies dispensing necessities, so on the whole they don’t feel compelled to agonise over their public face.

MOM and the Singapore government had a different idea. Aware that they were competing with other countries for top global talent, they recognised that the permit-granting process, in a very real sense, set the tone for foreign professionals’ entire experience of Singapore. Expats would be unlikely to remember precisely how long it took to get processed, but the quality of the service received would resonate in their minds and affect their impression of the country as a whole.

IDEO typically begins by concentrating on the user experience. In this case, in addition to observing and identifying what goes through the mind of a typical applicant during his or her journey in the existing system, the observation stage included talking to foreigners who were arriving in Singapore about their experience. IDEO discovered that professionals newly arrived in Singapore were embarking on an entirely new chapter of their lives, with all the expected stresses. The last thing they needed was more stress when receiving their permit. Hence, the EPSC entry hall is airy and free of clutter to create a sense of calm. The ESPC provides toys to keep kids entertained while their parents meet with agents and register for work passes. Visitors are always called by name, not number. Intimidating interview rooms were done away with in favour of open cabanas….In its initial customer satisfaction survey in 2010, the EPSC scored an average rating of 5.7 out of 6….(More)”

4 reasons why businesses should be more open


Cobus De Swardt at WEF: “Many initiatives in recent years have extolled the virtues of governments becoming more open, but now the focus is turning to whether and how businesses will embrace openness.

Here are four reasons why I think businesses should take openness seriously.

1. Openness enhances stability and lowers risk

In a 2012 report, 70% of business executives said “their companies face extensive risk of corrupt activities when engaging agents/business partners in emerging markets and a significant number (46%) felt there was extensive risk when engaging suppliers”.

In the context of foreign bribery laws, companies need to know who they are doing business with – the real living, breathing individuals behind the companies with which they have relationships. ….

2. Openness reassures companies, consumers and citizens

How can citizens know that they are getting the best deal? Let’s take the way governments spend money by contracting the goods and services of companies. Spending this money at the right time, in the right place, for the right purpose is crucial for taxpayers, the people who stand to win or lose the most. So companies who win public contracts must be those with the best bid – not the best contacts book.

Some governments are moving towards more open contracting arrangements, but businesses should see the benefits too…

3. Openness lowers business costs

A growing number of cases show that when governments publish contracts, the quality and quantity of bids increase. Businesses have a better understanding of what is required; they can also make more targeted bids early on. It’s important to prove that there are no dodgy deals going on behind closed doors, which makes ensuring full transparency around who actually owns and controls the bidding companies crucial…

4. Openness demonstrates that businesses are part of the solution

Finally, being open to sharing more information and engaging with stakeholders in a more open manner helps demonstrate that companies can be part of the solution. Businesses are often seen, and sometimes deservedly so, as the perpetrators of corruption – but they can also be its victim. Responsible companies have a role to play in calling for higher standards, publishing information beyond the standards required of them, embracing openness and not fighting lawsuits to lock the information up….

So, how to open up?

It may take a while for the business world to see openness as something more than a compliance or administrative burden, but those that do so are sure to gain. Governments should find ways to incentivize companies to publish information such as their ownership and control structures. ….(More)

What a Million Syllabuses Can Teach Us


College course syllabuses are curious documents. They represent the best efforts by faculty and instructors to distill human knowledge on a given subject into 14-week chunks. They structure the main activity of colleges and universities. And then, for the most part, they disappear….

Until now. Over the past two years, we and our partners at the Open Syllabus Project (based at the American Assembly at Columbia) have collected more than a million syllabuses from university websites. We have also begun to extract some of their key components — their metadata — starting with their dates, their schools, their fields of study and the texts that they assign.

This past week, we made available online a beta version of our Syllabus Explorer, which allows this database to be searched. Our hope and expectation is that this tool will enable people to learn new things about teaching, publishing and intellectual history.

At present, the Syllabus Explorer is mostly a tool for counting how often texts are assigned over the past decade. There is something for everyone here. The traditional Western canon dominates the top 100, with Plato’s “Republic” at No. 2, “The Communist Manifesto” at No. 3, and “Frankenstein” at No. 5, followed by Aristotle’s “Ethics,” Hobbes’s “Leviathan,” Machiavelli’s “The Prince,” “Oedipus” and “Hamlet.”….

Top articles? Garrett Hardin’s “The Tragedy of the Commons” and Francis Fukuyama’s “The End of History.” And so on. Altogether, the Syllabus Explorer tracks about 933,000 works. Nearly half of these are assigned only once.

Such data has many uses. For academics, for example, it offers a window onto something they generally know very little about: how widely their work is read.

It also allows us to introduce a new publication metric based on the frequency with which works are taught, which we call the “teaching score.” The score is derived from the ranking order of the text, not the raw number of citations, such that a book or article that is used in four or five classes gets a score of 1, while “The Republic,” which is assigned 3,500 times, gets a score of 100….

Because of a complex mix of privacy and copyright issues concerning syllabuses, the Open Syllabus Project publishes only metadata, not the underlying documents or any personally identifying material (even though these documents can be viewed on university websites). But we think that it is important for schools to move toward a more open approach to curriculums. As universities face growing pressure to justify their teaching and research missions, we doubt that curricular obscurity is helpful.

We think that the Syllabus Explorer demonstrates how more open strategies can support teaching, diversify evaluation practices and offer new perspectives on publishing, scholarship and intellectual traditions. But as with any newly published work, that judgment now passes out of our hands and into yours…(More)”

Campaigning in the Twenty-First Century


Updated book by Dennis W. Johnson: “In view of the 2016 US election season, the second edition of this book analyzes the way political campaigns have been traditionally run and the extraordinary changes that have occurred since 2012. Dennis W. Johnson looks at the most sophisticated techniques of modern campaigning—micro-targeting, online fundraising, digital communication, the new media—and examines what has changed, how those changes have dramatically transformed campaigning, and what has remained fundamentally the same despite new technologies and communications.

Campaigns are becoming more open and free-wheeling, with greater involvement of activists (especially through social media) and average voters alike. At the same time, they have become more professionalized, and the author has experience managing and marketing the process. Campaigning in the Twenty-First Century illustrates the daunting challenges for candidates and professional consultants as they try to get their messages out to voters. Ironically, the more open and robust campaigns become, the greater is the need for seasoned, flexible, and imaginative professional consultants… (More)”

Systematic Thinking for Social Action


Re-issued book by Alice M. Rivlin: “In January 1970 Alice M. Rivlin spoke to an audience at the University of California–Berkeley. The topic was developing a more rational approach to decision-making in government. If digital video, YouTube, and TED Talks had been inventions of the 1960s, Rivlin’s talk would have been a viral hit. As it was, the resulting book, Systematic Thinking for Social Action, spent years on the Brookings Press bestseller list. It is a very personal and conversational volume about the dawn of new ways of thinking about government.

As a deputy assistant secretary for program coordination, and later as assistant secretary for planning and evaluation, at the Department of Health, Education and Welfare from 1966 to 1969, Rivlin was an early advocate of systems analysis, which had been introduced by  Robert McNamara at the Department of Defense as  PPBS (planning-programming-budgeting-system).

While Rivlin brushes aside the jargon, she digs into the substance of systematic analysis and a “quiet revolution in government.” In an evaluation of the evaluators, she issues mixed grades, pointing out where analysts had been helpful in finding solutions and where—because of inadequate data or methods—they had been no help at all.

Systematic Thinking for Social Action offers important insights for anyone interested in working to find the smartest ways to allocate scarce funds to promote the maximum well-being of all citizens.

This reissue is a Brookings Classics, a series of republished books for readers to revisit or discover previous, notable works by the Brookings Institution Press.

Hacking the streets: ‘Smart’ writing in the smart city


Spencer Jordan at FirstMonday: “Cities have always been intimately bound up with technology. As important nodes within commercial and communication networks, cities became centres of sweeping industrialisation that affected all facets of life (Mumford, 1973). Alienation and estrangement became key characteristics of modernity, Mumford famously noting the “destruction and disorder within great cities” during the long nineteenth century. The increasing use of digital technology is yet another chapter in this process, exemplified by the rise of the ‘smart city’. Although there is no agreed definition, smart cities are understood to be those in which digital technology helps regulate, run and manage the city (Caragliu,et al., 2009). This article argues that McQuire’s definition of ‘relational space’, what he understands as the reconfiguration of urban space by digital technology, is critical here. Although some see the impact of digital technology on the urban environment as deepening social exclusion and isolation (Virilio, 1991), others, such as de Waal perceive digital technology in a more positive light. What is certainly clear, however, is that the city is once again undergoing rapid change. As Varnelis and Friedberg note, “place … is in a process of a deep and contested transformation”.

If the potential benefits from digital technology are to be maximised it is necessary that the relationship between the individual and the city is understood. This paper examines how digital technology can support and augment what de Certeau calls spatial practice, specifically in terms of constructions of ‘home’ and ‘belonging’ (de Certeau, 1984). The very act of walking is itself an act of enunciation, a process by which the city is instantiated; yet, as de Certeau and Bachelard remind us, the city is also wrought from the stories we tell, the narratives we construct about that space (de Certeau, 1984; Bachelard, 1994). The city is thus envisioned both through physical exploration but also language. As Turchi has shown, the creative stories we make on these voyages can be understood as maps of that world and those we meet (Turchi, 2004). If, as the situationists Kotányi and Vaneigem stated, “Urbanism is comparable to the advertising propagated around Coca-Cola — pure spectacular ideology”, there needs to be a way by which the hegemony of the market, Benjamin’s phantasmagoria, can be challenged. This would wrestle control from the market forces that are seen to have overwhelmed the high street, and allow a refocusing on the needs of both the individual and the community.

This article argues that, though anachronistic, some of the situationists’ ideas persist within hacking, what Himanen (2001) identified as the ‘hacker ethic’. As Taylor argues, although hacking is intimately connected to the world of computers, it can refer to the unorthodox use of any ‘artefact’, including social ‘systems’ . In this way, de Certeau’s urban itineraries, the spatial practice of each citizen through the city, can be understood as a form of hacking. As Wark states, “We do not lack communication. On the contrary, we have too much of it. We lack creation. We lack resistance to the present.” If the city itself is called into being through our physical journeys, in what de Certeau called ‘spaces of enunciation’, then new configurations and possibilities abound. The walker becomes hacker, Wark’s “abstractors of new worlds”, and the itinerary a deliberate subversion of an urban system, the dream houses of Benjamin’s arcades. This paper examines one small research project, Waterways and Walkways, in its investigation of a digitally mediated exploration across Cardiff, the Welsh capital. The article concludes by showing just one small way in which digital technology can play a role in facilitating the re-conceptualisation of our cities….(More)”

Algorithmic Life: Calculative Devices in the Age of Big Data


Book edited by Louise Amoore and Volha Piotukh: “This book critically explores forms and techniques of calculation that emerge with digital computation, and their implications. The contributors demonstrate that digital calculative devices matter beyond their specific functions as they progressively shape, transform and govern all areas of our life. In particular, it addresses such questions as:

  • How does the drive to make sense of, and productively use, large amounts of diverse data, inform the development of new calculative devices, logics and techniques?
  • How do these devices, logics and techniques affect our capacity to decide and to act?
  • How do mundane elements of our physical and virtual existence become data to be analysed and rearranged in complex ensembles of people and things?
  • In what ways are conventional notions of public and private, individual and population, certainty and probability, rule and exception transformed and what are the consequences?
  • How does the search for ‘hidden’ connections and patterns change our understanding of social relations and associative life?
  • Do contemporary modes of calculation produce new thresholds of calculability and computability, allowing for the improbable or the merely possible to be embraced and acted upon?
  • As contemporary approaches to governing uncertain futures seek to anticipate future events, how are calculation and decision engaged anew?

Drawing together different strands of cutting-edge research that is both theoretically sophisticated and empirically rich, this book makes an important contribution to several areas of scholarship, including the emerging social science field of software studies, and will be a vital resource for students and scholars alike….(More)”

Innovation in the Public and Nonprofit Sectors


A Public Solutions Handbook edited by Patria De Lancer Julnes and  Ed Gibson: “In the organizational context, the word “innovation” is often associated with private sector organizations, which are often perceived as more agile, adaptable, and able to withstand change than government agencies and nonprofit organizations. But the reality is that, while they may struggle, public and nonprofit organizations do innovate. These organizations must find ways to use shrinking resources effectively, improve their performance, and achieve desirable societal outcomes. Innovation in the Public Sector provides alternative frameworks for defining, categorizing, and studying innovation in government and in the nonprofit sector.

Through a diverse collection of international case studies, this book broadens the discussion of innovation in public and nonprofit organizations, demonstrating the hurdles organizations face and examining the technological advances and managerial ingenuity innovators use to achieve their goals, both within and beyond the boundaries of the innovating organization. The chapters shed light on key issues including:

  • how to conceptualize innovation;
  • how organizations decide between competing good ideas;
  • how to implement innovation;
  • how to contend with challenges to innovation;
  • how to judge success in innovation

This book provides current and future public managers with the understanding and skills required to manage change and innovation, and is essential reading for all those studying public management, public administration, and public policy….(More)”

Predictive Analytics


Revised book by Eric Siegel: “Prediction is powered by the world’s most potent, flourishing unnatural resource: data. Accumulated in large part as the by-product of routine tasks, data is the unsalted, flavorless residue deposited en masse as organizations churn away. Surprise! This heap of refuse is a gold mine. Big data embodies an extraordinary wealth of experience from which to learn.

Predictive analytics unleashes the power of data. With this technology, the computer literally learns from data how to predict the future behavior of individuals. Perfect prediction is not possible, but putting odds on the future drives millions of decisions more effectively, determining whom to call, mail, investigate, incarcerate, set up on a date, or medicate.

In this lucid, captivating introduction — now in its Revised and Updated edition — former Columbia University professor and Predictive Analytics World founder Eric Siegel reveals the power and perils of prediction:

    • What type of mortgage risk Chase Bank predicted before the recession.
    • Predicting which people will drop out of school, cancel a subscription, or get divorced before they even know it themselves.
    • Why early retirement predicts a shorter life expectancy and vegetarians miss fewer flights.
    • Five reasons why organizations predict death — including one health insurance company.
    • How U.S. Bank and Obama for America calculated — and Hillary for America 2016 plans to calculate — the way to most strongly persuade each individual.
    • Why the NSA wants all your data: machine learning supercomputers to fight terrorism.
    • How IBM’s Watson computer used predictive modeling to answer questions and beat the human champs on TV’s Jeopardy!
    • How companies ascertain untold, private truths — how Target figures out you’re pregnant and Hewlett-Packard deduces you’re about to quit your job.
    • How judges and parole boards rely on crime-predicting computers to decide how long convicts remain in prison.
    • 183 examples from Airbnb, the BBC, Citibank, ConEd, Facebook, Ford, Google, the IRS, LinkedIn, Match.com, MTV, Netflix, PayPal, Pfizer, Spotify, Uber, UPS, Wikipedia, and more….(More)”