Digital Government: Strategy, Government Models and Technology

Curated on Posted on by Stefaan Verhulst

Text book by Bernd W. Wirtz: “Digitization, the global networking of individuals and organizations, and the transition from an industrial to an information society are key reasons for the importance of digital government. In particular, the enormous influence of the Internet as a global networking and communication system affects the performance of public services.

This textbook introduces the concept of digital government as well as digital management and provides helpful insights and strategic advice for the successful implementation and maintenance of digital government systems…(More)”.

Tales from a Robotic World: How Intelligent Machines Will Shape Our Future

Curated on Posted on by Stefaan Verhulst

Book by  Dario Floreano and Nicola Nosengo: “Tech prognosticators promised us robots—autonomous humanoids that could carry out any number of tasks. Instead, we have robot vacuum cleaners. But, as Dario Floreano and Nicola Nosengo report, advances in robotics could bring those rosy predictions closer to reality. A new generation of robots, directly inspired by the intelligence and bodies of living organisms, will be able not only to process data but to interact physically with humans and the environment. In this book, Floreano, a roboticist, and Nosengo, a science writer, bring us tales from the future of intelligent machines—from rescue drones to robot spouses—along with accounts of the cutting-edge research that could make it all possible.

These stories from the not-so-distant future show us robots that can be used for mitigating effects of climate change, providing healthcare, working with humans on the factory floor, and more. Floreano and Nosengo tell us how an application of swarm robotics could protect Venice from flooding, how drones could reduce traffic on the congested streets of mega-cities like Hong Kong, and how a “long-term relationship model” robot could supply sex, love, and companionship. After each fictional scenario, they explain the technologies that underlie it, describing advances in such areas as soft robotics, swarm robotics, aerial and mobile robotics, humanoid robots, wearable robots, and even biohybrid robots based on living cells. Robotics technology is no silver bullet for all the world’s problems—but it can help us tackle some of the most pressing challenges we face…(More)”.

The Equality Machine: Harnessing Digital Technology for a Brighter, More Inclusive Future

Curated on Posted on by Stefaan Verhulst

Book by Orly Lobel: “Much has been written about the challenges tech presents to equality and democracy. But we can either criticize big data and automation or steer it to do better. Lobel makes a compelling argument that while we cannot stop technological development, we can direct its course according to our most fundamental values.
 
With provocative insights in every chapter, Lobel masterfully shows that digital technology frequently has a comparative advantage over humans in detecting discrimination, correcting historical exclusions, subverting long-standing stereotypes, and addressing the world’s thorniest problems: climate, poverty, injustice, literacy, accessibility, speech, health, and safety. 
 
Lobel’s vivid examples—from labor markets to dating markets—provide powerful evidence for how we can harness technology for good. The book’s incisive analysis and elegant storytelling will change the debate about technology and restore human agency over our values…(More)”.

The Participation Paradox

Curated on Posted on by Stefaan Verhulst

Book by  Luke Sinwell: “The last two decades have ushered in what has become known as a participatory revolution, with consultants, advisors, and non-profits called into communities, classrooms, and corporations alike to listen to ordinary people. With exclusively bureaucratic approaches no longer en vogue, authorities now opt for “open” forums for engagement.

In The Participation Paradox Luke Sinwell argues that amplifying the voices of the poor and dispossessed is often a quick fix incapable of delivering concrete and lasting change. The ideology of public consultation and grassroots democracy can be a smokescreen for a cost-effective means by which to implement top-down decisions. As participation has become mainstreamed by governments around the world, so have its radical roots become tamed by neoliberal forces that reinforce existing relationships of power. Drawing from oral testimonies and ethnographic research, Sinwell presents a case study of one of the poorest and most defiant Black informal settlements in Johannesburg, South Africa – Thembelihle, which consists of more than twenty thousand residents – highlighting the promises and pitfalls of participatory approaches to development.

Providing a critical lens for understanding grassroots democracy, The Participation Paradox foregrounds alternatives capable of reclaiming participation’s emancipatory potential…(More)”.

Data Spaces: Design, Deployment and Future Directions

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Open access book edited by Edward Curry, Simon Scerri, and Tuomo Tuikka: “…aims to educate data space designers to understand what is required to create a successful data space. It explores cutting-edge theory, technologies, methodologies, and best practices for data spaces for both industrial and personal data and provides the reader with a basis for understanding the design, deployment, and future directions of data spaces.

The book captures the early lessons and experience in creating data spaces. It arranges these contributions into three parts covering design, deployment, and future directions respectively.

  • The first part explores the design space of data spaces. The single chapters detail the organisational design for data spaces, data platforms, data governance federated learning, personal data sharing, data marketplaces, and hybrid artificial intelligence for data spaces.
  • The second part describes the use of data spaces within real-world deployments. Its chapters are co-authored with industry experts and include case studies of data spaces in sectors including industry 4.0, food safety, FinTech, health care, and energy.
  • The third and final part details future directions for data spaces, including challenges and opportunities for common European data spaces and privacy-preserving techniques for trustworthy data sharing…(More)”.

Digital Constitutionalism: The Role of Internet Bills of Rights

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Book by Edoardo Celeste: “Investigating the impact of digital technology on contemporary constitutionalism, this book offers an overview of the transformations that are currently occurring at constitutional level, highlighting their link with ongoing societal changes. It reconstructs the multiple ways in which constitutional law is reacting to these challenges and explores the role of one original response to this phenomenon: the emergence of Internet bills of rights.

Over the past few years, a significant number of Internet bills of rights have emerged around the world. These documents represent non-legally binding declarations promoted mostly by individuals and civil society groups that articulate rights and principles for the digital society. This book argues that these initiatives reflect a change in the constitutional ecosystem. The transformations prompted by the digital revolution in our society ferment under a vault of constitutional norms shaped for ‘analogue’ communities. Constitutional law struggles to address all the challenges of the digital environment. In this context, Internet bills of rights, by emerging outside traditional institutional processes, represent a unique response to suggest new constitutional solutions for the digital age.

Explaining how constitutional law is reacting to the advent of the digital revolution and analysing the constitutional function of Internet Bills of Rights in this context, this book offers a global comparative investigation of the latest transformations that digital technology is generating in the constitutional ecosystem and highlights the plural and multilevel process that is contributing to shape constitutional norms for the Internet age…(More)”.

How Game Design Principles Can Enhance Democracy

Curated on Posted on by Stefaan Verhulst

Essay by Adrian Hon: “Gamification — the use of ideas from game design for purposes beyond entertainment — is everywhere. It’s in our smartwatches, cajoling us to walk an extra thousand steps for a digital trophy. It’s in our classrooms, where teachers use apps to reward and punish children with points. And it’s in our jobs, turning the work of Uber drivers and call center staff into quests and missions, where success comes with an achievement and $50 bonus, and failure — well, you can imagine.

Many choose to gamify parts of their lives to make them a little more fun, like learning a new language with Duolingo or going for a run with my own Zombies, Run! app. But the gamification we’re most likely to encounter in our lives is something we have no control over — in our increasingly surveilled and gamified workplaces, for instance, or through the creeping advance of manipulative gamification in financial, insurance, travel and health services.

In my new book, “You’ve Been Played,” I argue that governments must regulate gamification so that it respects workers’ privacy and dignity. Regulators must also ensure that gamified finance apps and video games don’t manipulate users into losing more money than they can afford. Crucially, I believe any gamification intended for schools and colleges must be researched and debated openly before deployment.

But I also believe gamification can strengthen democracies, by designing democratic participation to be accessible and to build consensus. The same game design ideas that have made video games the 21st century’s dominant form of entertainment — adaptive difficulty, responsive interfaces, progress indicators and multiplayer systems that encourage co-operative behaviour — can be harnessed in the service of democracies and civil society…

Fully participating in democracy today — not just voting, but getting involved in local planning and budgeting processes, or building and sharing knowledge — involves navigating increasingly complex systems that desperately need to be made more welcoming and accessible. So while the idea of gamifying democracy may seem to trivialize the deep problems we face today or be another instance of techno-solutionism, that’s not my intention. It’s a recognition that we already live in a digital democracy — one where deliberation takes place on social media that’s gamified to reward and promote the hottest takes and most divisive comments by means of upvotes and karma points; where people learn about the world through the warped lens of conspiracy theories that resemble alternate reality games; and where collective action is enabled and amplified by popularity contests on crowdfunding websites and Reddit.

“The same game design ideas that have made video games the 21st century’s dominant form of entertainment can be harnessed in the service of democracies and civil society.”…(more)”

Working with AI: Real Stories of Human-Machine Collaboration

Curated on Posted on by Stefaan Verhulst

Book by Thomas H. Davenport and Steven M. Miller: “This book breaks through both the hype and the doom-and-gloom surrounding automation and the deployment of artificial intelligence-enabled—“smart”—systems at work. Management and technology experts Thomas Davenport and Steven Miller show that, contrary to widespread predictions, prescriptions, and denunciations, AI is not primarily a job destroyer. Rather, AI changes the way we work—by taking over some tasks but not entire jobs, freeing people to do other, more important and more challenging work. By offering detailed, real-world case studies of AI-augmented jobs in settings that range from finance to the factory floor, Davenport and Miller also show that AI in the workplace is not the stuff of futuristic speculation. It is happening now to many companies and workers.These cases include a digital system for life insurance underwriting that analyzes applications and third-party data in real time, allowing human underwriters to focus on more complex cases; an intelligent telemedicine platform with a chat-based interface; a machine learning-system that identifies impending train maintenance issues by analyzing diesel fuel samples; and Flippy, a robotic assistant for fast food preparation. For each one, Davenport and Miller describe in detail the work context for the system, interviewing job incumbents, managers, and technology vendors. Short “insight” chapters draw out common themes and consider the implications of human collaboration with smart systems…(More)”.

Innovation in the Public Sector: Smarter States, Services and Citizens

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Book by Fatih Demir: “The book discusses smart governments and innovation in the public sector. In hopes of arriving at a clear definition of innovation in the field of public administration, the volume provides a wide survey of global policies and practices, especially those aimed at reducing bureaucracy and using information-communication technologies in public service delivery. Chapters look at current applications across countries and multiple levels of government, from public innovation labs in the UK to AI in South Korea. Providing concrete examples of innovation culture at work in public institutions, this volume will be of use to researchers and students studying new public management, public service delivery, and innovation as well as practitioners and professionals working in various public agencies…(More)”.

Platformization of Urban Life

Curated on Posted on by Stefaan Verhulst

Book edited by Anke Strüver and Sybille Bauriedl: “The increasing platformization of urban life needs critical perspectives to examine changing everyday practices and power shifts brought about by the expansion of digital platforms mediating care-services, housing, and mobility. This book addresses new modes of producing urban spaces and societies. It brings both platform researchers and activists from various fields related to critical urban studies and labour activism into dialogue. The contributors engage with the socio-spatial and normative implications of platform-mediated urban everyday life and urban futures, going beyond a rigid techno-dystopian stance in order to include an understanding of platforms as sites of social creativity and exchange…(More)”.