Identifying Citizens’ Needs by Combining Artificial Intelligence (AI) and Collective Intelligence (CI)

Curated on Posted on by Stefaan Verhulst

Report by Andrew Zahuranec, Andrew Young and Stefaan G. Verhulst: “Around the world, public leaders are seeking new ways to better understand the needs of their citizens, and subsequently improve governance, and how we solve public problems. The approaches proposed toward changing public engagement tend to focus on leveraging two innovations. The first involves artificial intelligence (AI), which offers unprecedented abilities to quickly process vast quantities of data to deepen insights into public needs. The second is collective intelligence (CI), which provides means for tapping into the “wisdom of the crowd.” Both have strengths and weaknesses, but little is known on how the combination of both could address their weaknesses while radically transform how we meet public demands for more responsive governance.

Today, The GovLab is releasing a new report, Identifiying Citizens’ Needs By Combining AI and CI, which seeks to identify and assess how institutions might responsibly experiment in how they engage with citizens by leveraging AI and CI together.

The report, authored by Stefaan G. Verhulst, Andrew J. Zahuranec, and Andrew Young, builds upon an initial examination of the intersection of AI and CI conducted in the context of the MacArthur Foundation Research Network on Opening Governance. …

The report features five in-depth case studies and an overview of eight additional examples from around the world on how AI and CI together can help to: 

  • Anticipate citizens’ needs and expectations through cognitive insights and process automation and pre-empt problems through improved forecasting and anticipation;
  • Analyze large volumes of citizen data and feedback, such as identifying patterns in complaints;
  • Allow public officials to create highly personalized campaigns and services; or
  • Empower government service representatives to deliver relevant actions….(More)”.

The Promise of Data-Driven Drug Development

Curated on Posted on by Stefaan Verhulst

Report by the Center for Data Innovation: “From screening chemical compounds to optimizing clinical trials to improving post-market surveillance of drugs, the increased use of data and better analytical tools such as artificial intelligence (AI) hold the potential to transform drug development, leading to new treatments, improved patient outcomes, and lower costs. However, achieving the full promise of data-driven drug development will require the U.S. federal government to address a number of obstacles. This should be a priority for policymakers for two main reasons. First, enabling data-driven drug development will accelerate access to more effective and affordable treatments. Second, the competitiveness of the U.S. biopharmaceutical industry is at risk so long as these obstacles exist. As other nations, particularly China, pursue data-driven innovation, especially greater use of AI, foreign life sciences firms could become more competitive at drug development….(More)”.

New York Report Studies Risks, Rewards of the Smart City

Curated on Posted on by Stefaan Verhulst

GovTech: “The New York state comptroller tasked his staff with analyzing the deployment of new technologies at the municipal level while cautioning local leaders and the public about cyberthreats.

New York Comptroller Thomas DiNapoli announced the report, Smart Solutions Across the State: Advanced Technology in Local Governments, during a press conference last week in Schenectady, which was featured in the 25-page document for its deployment of an advanced streetlight network.

“New technologies are reshaping how local government services are delivered,” DiNapoli said during the announcement. “Local officials are stepping up to meet the evolving expectations of residents who want their interactions with government to be easy and convenient.”

The report showcases online bill payment for people to resolve parking tickets, utilities and property taxes; bike-share programs using mobile apps to access bicycles in downtown areas; public Wi-Fi through partnerships with telecommunication companies; and more….The modernization of communities across New York could create possibilities for partnerships between municipalities, counties and the state, she said. The report details how a city might attempt to emulate some of the projects included. Martinez said local government leaders should collaborate and share best practices if they decide to innovate their jurisdictions in similar ways….(More)”.

Social Systems Evidence

Curated on Posted on by Stefaan Verhulst

“Social Systems Evidence is the world’s most comprehensive, continuously updated repository of syntheses of research evidence about the programs, services and products available in a broad range of government sectors and program areas (e.g., climate action, community and social services, economic development and growth, education, environmental conservation, education, housing and transportation) as well as the governance, financial and delivery arrangements within which these programs, services and products are provided, and the implementation strategies that can help to ensure that these programs, services and products get to those who need them. The content contained in Social Systems Evidence covers the Sustainable Development Goals, with the exceptions of the health part of goal 3 (which is already well covered by databases such as ACCESSSS for clinical evidence, Health Evidence for public health evidence, and Health Systems Evidence for the governance, financial and delivery arrangements, and the implementation strategies that determine whether the right programs, services and products get to those who need them).

The types of syntheses in Social Systems Evidence include evidence briefs for policy, overviews of systematic reviews, systematic reviews, systematic reviews in progress (i.e. protocols for systematic reviews), and systematic reviews being planned (i.e. registered titles for systematic reviews). Social Systems Evidence also contains a continuously updated repository of economic evaluations in these same domains.

Documents included in Social Systems Evidence are identified through weekly electronic searches of online bibliographic databases (EBSCOhost, ProQuest and Web of Science) and through manual searches of the websites of high-volume producers of research syntheses relevant to social-system program and service areas (see acknowledgements below).

For all types of documents, Social Systems Evidence provides links to user-friendly summaries, scientific abstracts, and full-text reports (if applicable and when freely available). For each systematic review, Social Systems Evidence also provides an assessment of its methodological quality, and links to the studies contained in the review.

While SSE is free to use and does not require that users have an account, creating an account will allow you to view more than 20 search results, to save documents and searches, and to subscribe to email alerts, among other advanced features. You can create an account by clicking ‘Create account’ on the top banner (for desktop and laptop computers) or in the menu on far right of the banner (for mobile devices).

Social Systems Evidence can save social-system policymakers and stakeholders a great deal of time by helping them to rapidly identify: a synthesis of the best available research evidence on a given topic that has been prepared in a systematic and transparent way, how recently the search for studies was conducted, the quality of the synthesis, the countries in which the studies included in the synthesis were conducted, and the key findings from the synthesis. Social Systems Evidence can also help them to rapidly identify economic evaluations in these same domains…(More)”.

The Global Disinformation Order: 2019 Global Inventory of Organised Social Media Manipulation

Curated on Posted on by Stefaan Verhulst

Report by Philip Howard and Samantha Bradshaw: “…The report explores the tools, capacities, strategies and resources employed by global ‘cyber troops’, typically government agencies and political parties, to influence public opinion in 70 countries.

Key findings include:

  • Organized social media manipulation has more than doubled since 2017, with 70 countries using computational propaganda to manipulate public opinion.
  • In 45 democracies, politicians and political parties have used computational propaganda tools by amassing fake followers or spreading manipulated media to garner voter support.
  • In 26 authoritarian states, government entities have used computational propaganda as a tool of information control to suppress public opinion and press freedom, discredit criticism and oppositional voices, and drown out political dissent.
  • Foreign influence operations, primarily over Facebook and Twitter, have been attributed to cyber troop activities in seven countries: China, India, Iran, Pakistan, Russia, Saudi Arabia and Venezuela.
  • China has now emerged as a major player in the global disinformation order, using social media platforms to target international audiences with disinformation.
  • 25 countries are working with private companies or strategic communications firms offering a computational propaganda as a service.
  • Facebook remains the platform of choice for social media manipulation, with evidence of formally organised campaigns taking place in 56 countries….

The report explores the tools and techniques of computational propaganda, including the use of fake accounts – bots, humans, cyborgs and hacked accounts – to spread disinformation. The report finds:

  • 87% of countries used human accounts
  • 80% of countries used bot accounts
  • 11% of countries used cyborg accounts
  • 7% of countries used hacked or stolen accounts…(More)”.

Community Data Dialogues

Curated on Posted on by Stefaan Verhulst

Sunlight foundation: “Community Data Dialogues are in-person events designed to share open data with community members in the most digestible way possible to start a conversation about a specific issue. The main goal of the event is to give residents who may not have technical expertise but have local experience a chance to participate in data-informed decision-making. Doing this work in-person can open doors and let facilitators ask a broader range of questions. To achieve this, the event must be designed to be inclusive of people without a background in data analysis and/or using statistics to understand local issues. Carrying out this event will let decision-makers in government use open data to talk with residents who can add to data’s value with their stories of lived experience relevant to local issues.

These events can take several forms, and groups both in and outside of government have designed creative and innovative events tailored to engage community members who are actively interested in helping solve local issues but are unfamiliar with using open data. This guide will help clarify how exactly to make Community Data Dialogues non-technical, interactive events that are inclusive to all participants….

A number of groups both in and outside of government have facilitated accessible open data events to great success. Here are just a few examples from the field of what data-focused events tailored for a nontechnical audience can look like:

Data Days Cleveland

Data Days Cleveland is an annual one-day event designed to make data accessible to all. Programs are designed with inclusivity and learning in mind, making it a more welcoming space for people new to data work. Data experts and practitioners direct novices on the fundamentals of using data: making maps, reading spreadsheets, creating data visualizations, etc….

The Urban Institute’s Data Walks

The Urban Institute’s Data Walks are an innovative example of presenting data in an interactive and accessible way to communities. Data Walks are events gathering community residents, policymakers, and others to jointly review and analyze data presentations on specific programs or issues and collaborate to offer feedback based on their individual experiences and expertise. This feedback can be used to improve current projects and inform future policies….(More)“.

The Innovation Barometer

Curated on Posted on by Stefaan Verhulst

About: “Demographic changes. Climate crisis. Cybercrime. Budget deficits. Diminishing political legitimacy. From a global perspective there is no shortage of complex problems facing the public sector. The need for innovative solutions is evident, but a systematic knowledge base for necessary public sector innovations is hard to come by.

Private sector companies have been the subject of internationally comparable statistics on innovation for nearly three decades, giving private companies, scholars and public sector decision-makers essential guidance for business development, research and policymaking.

For the public sector, however, anecdotes and opinions have been substitutes for statistical data on innovation. That is why, in 2015, the Danish National Centre for Public Sector Innovation, in association with Statistics Denmark, began separating myth from reality. The result was the Innovation Barometer, the world’s first official statistics on public sector innovation. The statistic is based on a nationwide web-based survey addressed to managers of public sector workplaces of all kinds – kindergartens, schools, hospitals, police stations ect.

While the findings were both surprising and useful, additional insight from national comparisons was missing. But not for long. By 2018 Norway, Sweden, Iceland and Finland had all conducted one or more national surveys, utilising similar methodologies and definitions, though adapted somewhat to better serve national agendas. Their ongoing efforts have also contributed to methodological adjustments, improving the original survey design.

Currently a large variety of people and organisations use Nordic Innovation Barometer data, applying them for their own purposes, e.g. inspiration, policymaking, strategizing, HR development, teaching, research and consultancy services. Or for legitimising certain decisions and criticising others. In short, the Nordic Innovation Barometers are being put to use as the public good they were intended to be, also in ways the developers and adaptors did not foresee.

On behalf of the remarkably innovative Nordic public sectors we are pleased to present the first website containing cross-Nordic comparisons. Although this website does not tell us everything that we would like to know about public sector innovation, it does provide a sorely needed systematic foundation for developing new solutions….(More)”.

GovChain

Curated on Posted on by Stefaan Verhulst

Introduction to Report by Tom Rodden: “This report addresses the most discussed digital technologies of the last few years. There has been considerable debate about the potential benefits and threats that arise from the use of Distributed Ledger Technologies. What is clear from these debates is that blockchain is an important technology that has the potential to transform a range of sectors. The importance of Distributed Ledger Technology was identified and discussed in a 2016 report produced by Sir Mark Walport, the UK Government’s Chief Scientific Adviser at the time.

The report provided recommendations for the use of blockchain to meet national needs, and to ensure the UK’s competitiveness in the global arena. The report outlined the need for a broad response that spanned the public and private sector, whilst also recognising the need for leadership in the development and deployment of blockchain technologies.

This report provides an update and reflection on the use of blockchain technologies by Governments and Public Sector bodies around the world. Much has happened since 2016 and this report provides a reminder of the importance of Distributed Ledger Technologies for the public sector, and the various orientations of blockchains adopted across the globe. The team have mapped the various regulatory and policy responses to blockchain, and cryptocurrencies more broadly. This mapping not only reveals a varying degree of friendliness towards blockchain, it also highlights the challenges involved in implementing Distributed Ledger Technology systems in the public sector.

Distributed Ledger Technologies are an important technology for the public sector, albeit there exists a number of policy implications. If we are to show leadership in the use of blockchain and its application it is imperative that we are aware of both its benefits and limitations; and the issues that need to be addressed to ensure we gain value from the use of Distributed Ledger Technologies. This report captures the public sector experiences of blockchain technologies across the globe, and also documents the issues raised and the various responses. This is a hugely informative and useful document for those who seek to make use of blockchains in the public sector….(More)”.

Counting on the World to Act

Curated on Posted on by Stefaan Verhulst
Home report cover

Report by Trends: “Eradicating poverty and hunger, ensuring quality education, instituting affordable and clean energy, and more – the Sustainable Development Goals (SDGs) lay out a broad, ambitious vision for our world. But there is one common denominator that cuts across this agenda: data. Without timely, relevant, and disaggregated data, policymakers and their development partners will be unprepared to turn their promises into reality for communities worldwide. With only eleven years left to meet the goals, it is imperative that we focus on building robust, inclusive, and relevant national data systems to support the curation and promotion of better data for sustainable development. In Counting on the World to Act, TReNDS details an action plan for governments and their development partners that will enable them to help deliver the SDGs globally by 2030. Our recommendations specifically aim to empower government actors – whether they be national statisticians, chief data scientists, chief data officers, ministers of planning, or others concerned with evidence in support of sustainable development – to advocate for, build, and lead a new data ecosystem….(More)”.

Next generation disaster data infrastructure

Curated on Posted on by Stefaan Verhulst

Report by the IRDR Working Group on DATA and the CODATA Task Group on Linked Open Data for Global Disaster Risk Research: “Based on the targets of the Sendai Framework, this white paper proposes the next generation of disaster data infrastructure, which includes both novel and the most essential information systems and services that a country or a region can depend on to successfully gather, process and display disaster data to reduce the impact of natural hazards.

Fundamental requirements of disaster data infrastructure include (1) effective multi-source big disaster data collection (2) efficient big disaster data fusion, exchange and query (3) strict big disaster data quality control and standard construction (4) real time big data analysis and decision making and (5) user-friendly big data visualization.

The rest of the paper is organized as follows: first, several future scenarios of disaster management are developed based on existing disaster management systems and communication technology. Second, fundamental requirements of next generation disaster data infrastructure inspired by the proposed scenarios are discussed. Following that, research questions and issues are highlighted. Finally, policy recommendations and conclusions are provided at the end of the paper….(More)”.