New Paper by Susan P. Crawford and Dana Walters (Berkman Center Research Publication No. 17): “Over the last three years, the Boston Mayor’s Office of New Urban Mechanics, the innovative, collaborative ethos within City Hall fostered by Mayor Menino and his current chief of staff, Mitchell Weiss, and Boston’s launch of a CRM system and its associated Citizens Connect smartphone app have all attracted substantial media attention. In particular, the City of Boston’s strategy to put citizen engagement and participation at the center of its efforts, implemented by Chris Osgood and Nigel Jacob as co-chairs of the Mayor’s Office of New Urban Mechanics, has drawn attention to the potential power of collaboration and technology to transform citizens’ connections to their government and to each other. Several global developments have combined to make Boston’s collaborative efforts interesting: First, city managers around the world confront shrinking budgets and diminishing trust in the role of government; second, civic entrepreneurs and technology innovators are pressuring local governments to adopt new forms of engagement with citizens; and third, new digital tools are emerging that can help make city services both more visible and more effective. Boston’s experience in pursuing partnerships that facilitate opportunities for engaging citizens may provide scalable (and disruptive) lessons for other cities.
During the summer of 2013, in anticipation of Mayor Menino’s retirement in January 2014, Prof. Susan Crawford and Project Assistant Dana Walters carried out a case study examining the ongoing evolution of the Boston Mayor’s Hotline into a platform for civic engagement. We chose this CRM focus because the initial development of the system provides a concrete example of how leaders in government can connect to local partners and citizens. In the course of this research, we interviewed 21 city employees and several of their partners outside government, and gathered data about the use of the system.
We found a traditional technology story—selection and integration of CRM software, initial performance management using that software, development of ancillary channels of communication, initial patterns of adoption and use—that reflects the commitment of Mayor Menino to personalized constituent service. We also found that that commitment, his long tenure, and the particular personalities of the people on the New Urban Mechanics team make this both a cultural story as well as a technology story. Here are the highlights…”
Social Influence Bias: A Randomized Experiment
New paper in Science: “Our society is increasingly relying on the digitized, aggregated opinions of others to make decisions. We therefore designed and analyzed a large-scale randomized experiment on a social news aggregation Web site to investigate whether knowledge of such aggregates distorts decision-making. Prior ratings created significant bias in individual rating behavior, and positive and negative social influences created asymmetric herding effects. Whereas negative social influence inspired users to correct manipulated ratings, positive social influence increased the likelihood of positive ratings by 32% and created accumulating positive herding that increased final ratings by 25% on average. This positive herding was topic-dependent and affected by whether individuals were viewing the opinions of friends or enemies. A mixture of changing opinion and greater turnout under both manipulations together with a natural tendency to up-vote on the site combined to create the herding effects. Such findings will help interpret collective judgment accurately and avoid social influence bias in collective intelligence in the future.”
See also: ‘Like’ This Article Online? Your Friends Will Probably Approve, Too, Scientists Say
The Impact and Effectiveness of Transparency and Accountability Initiatives: Freedom of Information
New paper in Development Policy Review: “Analysis of the impact and effectiveness of Freedom of Information (FOI) legislation has been hampered by lack of systematic evidence and conceptual confusion about what kind of right it represents. This article discusses some of the main conceptual parameters of FOI theory, before reviewing the available evidence from a range of studies. It presents case studies of civil-society activism on FOI in India and South Africa to illustrate the extent to which access to information is having an impact, in particular on socio-economic conditions. After reviewing the range of approaches used, it concludes that the academic community and the FOI community of practice need to come together to devise robust and rigorous methodologies.”
An Inquiry into the Dynamics of Government Secrecy
New paper by Steven Aftergood in the Harvard Civil Rights-Civil Liberties Law Review (Vol. 48, No. 2, Summer 2013): “This Article reviews selected aspects of secrecy policy in the Obama Administration to better comprehend the dynamics of official secrecy, particularly in the national security realm. An understanding emerges: secrecy policy is founded on a set of principles so broadly conceived that they do not provide unequivocal guidance to government officials who are responsible for deciding whether or not to classify particular topics. In the absence of such guidance, individual classification decisions are apt to be shaped by extraneous factors, including bureaucratic self-interest and public controversy. The lack of clear guidance has unwholesome implications for the scope and operation of the classification system, leading it to stray from its legitimate national security foundations. But an insight into the various drivers of classification policy also suggests new remedial approaches to curtail inappropriate secrecy.”
Empirically Informed Regulation
Paper by Cass Sunstein: “In recent years, social scientists have been incorporating empirical findings about human behavior into economic models. These findings offer important insights for thinking about regulation and its likely consequences. They also offer some suggestions about the appropriate design of effective, low-cost, choice-preserving approaches to regulatory problems, including disclosure requirements, default rules, and simplification. A general lesson is that small, inexpensive policy initiatives can have large and highly beneficial effects. In the United States, a large number of recent practices and reforms reflect an appreciation of this lesson. They also reflect an understanding of the need to ensure that regulations have strong empirical foundations, both through careful analysis of costs and benefits in advance and through retrospective review of what works and what does not.”
How to do scientific research without even trying (much)
Ars Technica: “To some extent, scientific research requires expensive or specialized equipment—some work just requires a particle accelerator or a virus containment facility. But plenty of other research has very simple requirements: a decent camera, a bit of patience, or being in the right place at the right time. Since that sort of work is open to anyone, getting the public involved can be a huge win for scientists, who can then obtain much more information than they could have gathered on their own.
A group of Spanish researchers has now written an article that is a mixture of praise for this sort of citizen science, a resource list for people hoping to get involved, and a how-to guide for anyone inspired to join in. The researchers focus on their own area of interest—insects, specifically the hemiptera or “true bugs”—but a lot of what they say applies to other areas of research.
…
The paper also lists a variety of regional-specific sites that focus on insect identification and tracking, such as ones for the UK, Belgium, and Slovenia. But a dedicated system isn’t required for this sort of resource. In the researchers’ home base on the Iberian Peninsula, insects are tracked via a Flickr group. (If you’re interested in insect research and based in the US, you can also find dozens of projects at the SciStarter site.) We’ve uploaded some of the most amazing images into a gallery that accompanies this article.
ZooKeys, 2013. DOI: 10.3897/zookeys.319.4342 “
Big data + politics = open data: The case of health care data in England
New Paper in Policy & Internet: “There is a great deal of enthusiasm about the prospects for Big Data held in health care systems around the world. Health care appears to offer the ideal combination of circumstances for its exploitation, with a need to improve productivity on the one hand and the availability of data that can be used to identify opportunities for improvement on the other. The enthusiasm rests on two assumptions. First, that the data sets held by hospitals and other organizations, and the technological infrastructure needed for their acquisition, storage, and manipulation, are up to the task. Second, that organizations outside health care systems will be able to access detailed datasets. We argue that both assumptions can be challenged. The article uses the example of the National Health Service in England to identify data, technology, and information governance challenges. The public acceptability of third party access to detailed health care datasets is, at best, unclear.”
Quantifying cities’ emotional effects
MIT Press: “A color-coded map of the perceived safety of New York City neighborhoods, based on Web volunteers’ comparisons of images extracted from Google Maps’ “street view” archive.
Image: Macro Connections Group
Image: Macro Connections Group
July 24, 2013
The “broken-windows theory,” which was propounded by two Harvard University researchers in the early 1980s, holds that urban “disorder” — visible signs of neglect, such as broken windows — actually promotes crime, initiating a vicious feedback loop. The theory was the basis for former New York mayor Rudy Giuliani’s crackdown on petty crime, but it’s come under sharp criticism from some social scientists. One of the difficulties in evaluating the theory is that it’s hard to quantify something as subjective as visible disorder.
In the latest issue of the journal PLoS One, researchers from MIT’s Media Lab present a new online tool that they hope will help social scientists take a more rigorous look at city dwellers’ emotional responses to their environments. The tool presents online volunteers with pairs of images randomly drawn from Google Maps’ compendium of street-level photographs; each volunteer selects the image that better represents some qualitative attribute. Algorithms use the results of the pairwise comparisons to assign geographical areas scores, from one to 10, on each attribute.
In the experiments reported in the PLoS One paper, volunteers ranked the neighborhoods depicted in the images according to how safe they looked, how “upper-class,” and how “unique” — an attribute selected in the hope that it would not be strongly correlated with the other two. The researchers found that the scores for the U.S. cities selected for the study — New York and Boston — showed greater disparity between the extremes for both class and safety than did those for the two Austrian cities selected, Linz and Salzburg.
They also found that, controlled for income, area, and population, the perceived-safety scores for neighborhoods in New York correlated very well with incidence of violent crime”.
Facebook Is Being Redefined by Its Developing World Users
Tom Simonite in MIT Technology Review: “…as Facebook’s user base continues to expand, a growing proportion of its users think of it quite differently, as a luxury brand, badge of status, and or even a place to make a little extra money. That’s due to the rapid growth in the number of Facebook users signing on from developing countries, a trend underscored by news from the company today that more than 100 million people use a mobile app the company makes for feature phones…
Little research has been done on Facebook’s growth in developing countries (and a lot would be needed to capture even some of the diversity included under the blanket term “developing world”). Two small, recent studies of Kenyan Facebook users in poor areas by Susan Wyche of Michigan State University are among the first to be published, and they provide some interesting insights.
One of Wyche’s ethnographic studies took place in rural Internet cafes, where the researchers were told that “Facebook is a luxury,” only to be indulged if someone had money to spare (here’s a PDF of Wyche’s paper). When study participants thought about social networking, the challenges of low bandwidth and sometimes unreliable electricity supplies were foremost in their minds.
The barriers of cost and infrastructure associated with Facebook led people in another community Wyche and colleagues visited, a slum of Nairobi, to see the service as for more than just socializing. They used it—with mixed success—as a way to make a little money, look for jobs, market themselves, and seek remittances from friends and family overseas. (This reminded me of a recent report on people in Kuwait using Instagram to sell things and run retail businesses.)…
Should it want to, Facebook could even become a powerful tool for efforts to improve the lives of people in poor areas, where the site is gaining traction. The company has already dabbled with using social engineering to boost organ donations in the U.S. (see “Thank God for Facebook: When Platforms Proselytize”). There’s no shortage of similar experiments that could be run in places with more fundamental health problems, where Facebook’s status as a luxury could make it very influential.”
Accountability.Org: Online Disclosure by Nonprofits
Paper by Joannie Tremblay-Boire and Aseem Prakash: “Why do some nonprofits signal their accountability via unilateral website disclosures? We develop an Accountability Index to examine the websites of 200 U.S. nonprofits ranked by the Chronicle of Philanthropy. We expect nonprofits’ incentives for website disclosures will be shaped by their organizational and sectoral characteristics. Our analysis suggests that nonprofits appearing frequently in the media disclose more accountability information while nonprofits larger in size disclose less. Religion-related nonprofits tend to disclose less information, suggesting that religious bonding enhances trust and reduce incentives for self-disclosure. Health nonprofits disclose less information, arguably because government-mandated disclosures reduce marginal benefits from voluntary disclosures. Education nonprofits, on the other hand, tend to disclose more accountability information perhaps because they supply credence goods. This research contributes to the emerging literature on websites as accountability mechanisms by developing a new index for scholars to use and proposing new hypotheses based on the corporate social responsibility literature.”