5 tech trends that will transform governments

Curated on Posted on by Stefaan Verhulst

Zac Bookman at the World Economic Forum: “…The public sector today looks a bit like the consumer industry of 1995 and the enterprise space in 2005: it is at the beginning of a large-scale digital metamorphosis. The net result will be years of saved time, better decisions and stronger communities.

Here are five trends that will define this transformation in the coming decade:

  1. Real-time operations

Many industries in the global economy already operate in real time. ….

Governments are different. They often access accurate data only on a monthly or quarterly basis, even though they make critical decisions every day. This will change with software deployments that help governments unleash and use current data to make more informed decisions about how they can allocate public resources effectively.

  1. Smarter cities  

Studies on human migration patterns indicate that more people are moving to cities. By 2025, an estimated 60% of the world’s population will live in an urban centre. High rates of urbanization will force cities to use their existing resources more efficiently. Networked infrastructures – including roads, phone lines, cable networks, satellites and the internet – will be important parts of the solution to this challenge….For example, MIT and Copenhagen recently collaborated on an electric-hybrid bike wheel that monitors pollution, road conditions and traffic. The wheel allows cities to monitor their environments at a level that was previously unfeasible with cheap sensors and manual labour, offering a quantum leap in networking capability without using further human or capital resources.

  1. Increased citizen engagement

Smart networks are wonderful things, but cities need to guard themselves against making efficiency a sacred cow. There is inherent tension between the ideals of democracy and efficiency, between the openness of platforms that encourage engagement and centralized systems. Rather than focus solely on making everything smart, cities will have to focus on slowing down and improving the quality of life.

These considerations will cause cities to increase citizen engagement. Transparency is a subset of this goal. Open data platforms, such as data.gov and data.gov.uk, host troves of machine-readable government information that allow communities to target and solve problems for which governments do not have the bandwidth. Crowdfunding platforms, such as neighbor.ly, allow citizens to participate in the civic process by enabling them to invest in local capital projects. These types of civic tech platforms will continue to grow, and they will be vital to the health of future democracies.

  1. 21st-century reporting software for governments

The information technology that powers government is notoriously antiquated. …

New reporting technology, such as the system from OpenGov, will automatically pull and display data from governments’ accounting systems. These capabilities empower employees to find information in seconds that would have previously taken hours, days or even weeks to find. They will expand inter-departmental collaboration on core functions, such as budgeting. And they will also allow governments to compare themselves with other governments. In the next decade, advanced reporting software will save billions of dollars by streamlining processes, improving decisions and offering intelligent insights across the expenditure spectrum.

  1. Inter-governmental communication

The internet was conceived as a knowledge-sharing platform. Over the past few decades, technologists have developed tools such as Google and Wikipedia to aid the flow of information on the web and enable ever greater knowledge sharing. Today, you can find nearly any piece of information in a matter of seconds. Governments, however, have not benefited from the rapid development of such tools for their industry, and most information sharing still occurs offline, over email, or on small chat forums. Tools designed specifically for government data will allow governments to embrace the inherent knowledge-sharing infrastructure of the internet….(More)”

100 parliaments as open data, ready for you to use

Curated on Posted on by Stefaan Verhulst

Myfanwy Nixon at mySociety’s blog and OpeningParliament: “If you need data on the people who make up your parliament, another country’s parliament, or indeed all parliaments, you may be in luck.

Every Politician, the latest Poplus project, aims to collect, store and share information about every parliament in the world, past and present—and it already contains 100 of them.

What’s more, it’s all provided as Open Data to anyone who would like to use it to power a civic tech project. We’re thinking parliamentary monitoring organisations, journalists, groups who run access-to-democracy sites like our own WriteToThem, and especially researchers who want to do analysis across multiple countries.

But isn’t that data already available?

Yes and no. There’s no doubt that you can find details of most parliaments online, either on official government websites, on Wikipedia, or on a variety of other places online.

But, as you might expect from data that’s coming from hundreds of different sources, it’s in a multitude of different formats. That makes it very hard to work with in any kind of consistent fashion.

Every Politician standardises all of its data into the Popolo standard and then provides it in two simple downloadable formats:

  • csv, which contains basic data that’s easy to work with on spreadsheets
  • JSON which contains richer data on each person, and is ideal for developers

This standardisation means that it should now be a lot easier to work on projects across multiple countries, or to compare one country’s data with another. It also means that data works well with other Poplus Components….(More)”

Unpacking Civic Tech – Inside and Outside of Government

Curated on Posted on by Stefaan Verhulst

David Moore at Participatory Politics Foundation: “…I’ll argue it’s important to unpack the big-tent term “civic tech” to at least five major component areas, overlapping in practice & flexible of course – in order to more clearly understand what we have and what we need:

  • Responsive & efficient city services (e.g., SeeClickFix)
  • Open data portals & open government data publishing / visualization (Socrata, OpenGov.com)
  • Engagement platforms for government entities (Mindmixer aka Sidewalk)
  • Community-focused organizing services (Change, NextDoor, Brigade- these could validly be split, as NextDoor is of course place-based IRL)
  • Geo-based services & open mapping data (e.g.. Civic Insight)

More precisely, instead of “civic tech”, the term #GovTech can be productively applied to companies whose primary business model is vending to government entities – some #govtech is #opendata, some is civic #engagement, and that’s healthy & brilliant. But it doesn’t make sense to me to conflate as “civic tech” both government software vendors and the open-data work of good-government watchdogs. Another framework for understanding the inside / outside relationship to government, in company incorporation strategies & priorities, is broadly as follows:

  • tech entirely-outside government (such as OpenCongress or OpenStates);
  • tech mostly-outside government, where some elected officials volunteer to participate (such as AskThem, Councilmatic, DemocracyOS, or Change Decision Makers);
  • tech mostly-inside government, paid-for-by-government (such as Mindmixer or SpeakUp or OpenTownHall) where elected officials or gov’t staff sets the priorities, with the strong expectation of an official response;
  • deep legacy tech inside government, the enterprise vendors of closed-off CRM software to Congressional offices (including major defense contractors!).

These are the websites up and running today in the civic tech ecosystem – surveying them, I see there’s a lot of work still to do on developing advanced metrics towards thicker civic engagement. Towards evaluating whether the existing tools are having the impact we hope and expect them to at their level of capitalization, and to better contextualize the role of very-small non-profit alternatives….

One question to study is whether the highest-capitalized U.S. civic tech companies (Change, NextDoor, Mindmixer, Socrata, possibly Brigade) – which also generally have most users – are meeting ROI on continual engagement within communities.

  • If it’s a priority metric for users of a service to attend a community meeting, for example, are NextDoor or Mindmixer having expected impact?
  • How about metrics on return participation, joining an advocacy group, attending a district meeting with their U.S. reps, organizing peer-to-peer with neighbors?
  • How about writing or annotating their own legislation at the city level, introducing it for an official hearing, and moving it up the chain of government to state and even federal levels for consideration? What actual new popular public policies or systemic reforms are being carefully, collaboratively passed?
  • Do less-capitalized, community-based non-profits (AskThem, 596 Acres, OpenPlans’ much-missed Shareabouts, CKAN data portals, LittleSis, BeNeighbors, PBNYC tools) – with less scale, but with more open-source, open-data tools that can be remixed – improve on the tough metric of ROI on continual engagement or research-impact in the news?…(More)

Digital government evolution: From transformation to contextualization

Curated on Posted on by Stefaan Verhulst

Paper by Tomasz Janowski in the Government Information Quarterly: “The Digital Government landscape is continuously changing to reflect how governments are trying to find innovative digital solutions to social, economic, political and other pressures, and how they transform themselves in the process. Understanding and predicting such changes is important for policymakers, government executives, researchers and all those who prepare, make, implement or evaluate Digital Government decisions. This article argues that the concept of Digital Government evolves toward more complexity and greater contextualization and specialization, similar to evolution-like processes that lead to changes in cultures and societies. To this end, the article presents a four-stage Digital Government Evolution Model comprising Digitization (Technology in Government), Transformation (Electronic Government), Engagement (Electronic Governance) and Contextualization (Policy-Driven Electronic Governance) stages; provides some evidence in support of this model drawing upon the study of the Digital Government literature published in Government Information Quarterly between 1992 and 2014; and presents a Digital Government Stage Analysis Framework to explain the evolution. As the article consolidates a representative body of the Digital Government literature, it could be also used for defining and integrating future research in the area….(More)”

Interactive app lets constituents help balance their city’s budget

Curated on Posted on by Stefaan Verhulst

Springwise: “In this era of information, political spending and municipal budgets are still often shrouded in confusion and mystery. But a new web app called Balancing Act hopes to change that, by enabling US citizens to see the breakdown of their city’s budget via adjustable, comprehensive pie charts.

Created by Colorado-based consultants Engaged Public, Balancing Act not only shows citizens the current budget breakdown, it also enables them to experiment with hypothetical future budgets, adjusting spending and taxes to suit their own priorities. The project aims to engage and inform citizens about the money that their mayors and governments assign on their behalf and allow them to have more of a say in the future of their city. The resource has already been utilized by Pedro Segarra, Mayor of Hartford, Connecticut, who asked his citizens for their input on how best to balance the USD 49 million.

The system can be used to help governments understand the wants and needs of their constituents, as well as enable citizens to see the bigger picture when it comes to tough or unappealing policies. Eventually it can even be used to create the world’s first crowdsourced budget, giving the public the power to make their preferences heard in a clear, comprehensible way…(More)”

Knight Cities Challenge Winners

Curated on Posted on by Stefaan Verhulst

Carol Coletta at Knight Foundation: “32 civic innovators receive $5 million in funding in first Knight Cities Challenge…

Several themes emerged among the winning applications, which all sought to accelerate talent, opportunity or engagement—the three primary drivers of city success—in some way. “Bringing life back to public and vacant space” was the theme of our largest category of winners, representing almost a third of the group. The second largest category was “changing the stories people tell about their cities” with almost 20 percent. Three more themes each represented 13 percent of the winning ideas: “reimagining the civic commons,” “retaining talent” and “promoting civic engagement.” A full list of the winners appears below…. (More)”

Training the next generation of public leaders

Curated on Posted on by Stefaan Verhulst

Thanks to the generous support of the Knight Foundation, this term the Governance Lab Academy – a training program designed to promote civic engagement and innovation – is launching a series of online coaching programs.
Geared to the teams and individuals inside and outside of government planning to undertake a new project or trying to figure out how to make an existing project even more effective and scalable, these programs are designed to help participants working in civic engagement and innovation develop effective projects from idea to implementation.
Convened by leading experts in their fields, coaching programs meet exclusively online once a week for four weeks or every other week for eight weeks. They include frequent and constructive feedback, customized and original learning materials, peer-to-peer support, mentoring by topic experts and individualized coaching from those with policy, technology, and domain expertise.
There is no charge to participants but each program is limited to 8-10 project teams or individuals.
You can see the current roster of programs below and check out the website for more information (including FAQs), to sign up and to suggest a new program.

Faculty includes: 

  • Brian Behlendorf, Managing Director at Mithril Capital Management and Co-Founder Apache
  • Alexandra Clare, Founder of Iraq Re:Coded
  • Brian Forde, Senior Former Advisor to the U.S. CTO, White House Office of Science Technology and Policy
  • Francois Grey,  Coordinator of the Citizen Cyberscience Centre, Geneva
  • Gavin Hayman, Executive Director of the Open Contracting Partnership
  • Clay Johnson, CEO of The Department for Better Technology and Former Presidential Innovation Fellow
  • Benjamin Kallos, New York City Council Member and Chair of the Committee on Governmental Operations of the New York City Council
  • Karim Lakhani, Lumry Family Associate Professor of Business Administration at the Harvard Business School
  • Amen Ra Mashariki, Chief Analytics Officer of New York City
  • Geoff Mulgan, Chief Executive of NESTA
  • Miriam Nisbet,  Former Director of the Office of Government Information Services
  • Beth Noveck, Founder and CEO of The GovLab
  • Tiago Peixoto, Open Government Specialist at The World Bank
  • Arnaud Sahuguet, Chief Technology Officer of The GovLab
  • Joeri van den Steenhoven, Co-Founder and Chief Research and Development Officer of MaRS Solutions Lab
  • Stefaan Verhulst, Co-Founder and Chief Research and Development Officer of The GovLab

How do we improve open data for police accountability?

Curated on Posted on by Stefaan Verhulst

at the SunLight Foundation: “This is a challenging time for people who worry about the fairness of American governmental institutions. In quick succession, grand juries declined to indict two police officers accused of killing black men. In the case of Ferguson, Mo. officer Darren Wilson’s killing of Michael Brown, the grand jury’s decision appeared to center on uncertainty about whether Wilson’s action was legal and whether he killed under threat. In the case of New York City police officer Daniel Pantaleo’s killing of Eric Garner, however, a bystander recorded and made public a video of the police officer causing Garner’s death through an illegal chokehold. In Pantaleo’s case, the availability of video data has made the question about institutional fairness even more urgent, as people can see for themselves the context in which the officer exercised power. The data has given us a common set of facts to use in judging police behavior.
We grant law enforcement and corrections departments the right to exercise more physical power over the public than we do to any other part of our government. But do we generally have the data we need to evaluate how they’re using it?….
The time to find good solutions to these problems is now. Responding to widespread frustration, President Obama has just announced a three-part initiative to “strengthen community policing”: an increased focus on transparency and oversight for federal-to-local transfers of military equipment, a proposal to provide matching funding to local police departments to buy body cameras, and a “Task Force on 21st Century Policing” that will make recommendations for how to implement community-oriented policing practices.
While each element of Obama’s initiative corresponds to a distinct set of concerns about policing, one element they share in common is the need to increase access to information about police work. Each of the three approaches will rely on mechanisms to increase the flow of public information about what police officers are doing in their official roles and how they are doing it. How are police officers going about fulfilling their responsibility to ensure public safety? Are they working in ways that appropriately respect individual rights? Are they responsive to public concerns, when concerns are raised?
By encouraging the collection and publication of more data about how government is working, Obama’s initiative has the potential to support precisely the kind of increase in data availability that can transform public outcomes. When applied with the intent to improve transparency and accountability and to increase public engagement, open data — and the civic tech that uses this data — can bridge the often too-large gap between the public and government.
However, because Obama’s initiatives depend on the effective collection, publication, and communication of information, open data advocates have a particular contribution to make. It’s important to think about what lessons we can apply from our experiences with open data — and with data collected and used for police accountability — in order to ensure that this initiative has the greatest possible impact. As an open data and open government community, can we make recommendations that can help improve the data we’re collecting for police transparency and accountability?
I’m going to begin a list, but it’s just a beginning – I am certain that you have many more recommendations to make. I’ll categorize them first by Obama’s “Strengthening Community Policing” initiatives and then keep thinking about what additional data is needed. Please think along with me about what kind of datasets we will need, what potential issues with data availability and quality we’re likely to see, what kind of laws may need to be changed to improve access to the data necessary for police accountability, then make your recommendations in the Google Doc embedded at the end of this post. If you’ve seen any great projects you’ve seen which improve police transparency and accountability, be sure to share those as well….”

Selected Readings on Cities and Civic Technology

Curated on Posted on by Julia Root

By Julia Root and Stefaan Verhulst

The Living Library’s Selected Readings series seeks to build a knowledge base on innovative approaches for improving the effectiveness and legitimacy of governance. This curated and annotated collection of recommended works on the topic of civic innovation was originally published in 2014.

The last five years have seen a wave of new organizations, entrepreneurs and investment in cities and the field of civic innovation.  Two subfields, Civic Tech and Government Innovation, are particularly aligned with GovLab’s interest in the ways in which technology is and can be deployed to redesign public institutions and re-imagine governance.

The emerging field of civic technology, or “Civic Tech,” champions new digital platforms, open data and collaboration tools for transforming government service delivery and engagement with citizens. Government Innovation, while not a new field, has seen in the last five years a proliferation of new structures (e.g. Mayor’s Office of New Urban Mechanics), roles (e.g. Chief Technology/Innovation Officer) and public/private investment (e.g. Innovation Delivery Teams and Code for America Fellows) that are building a world-wide movement for transforming how government thinks about and designs services for its citizens.

There is no set definition for “civic innovation.” However, broadly speaking, it is about improving our cities through the implementation of tools, ideas and engagement methods that strengthen the relationship between government and citizens. The civic innovation field encompasses diverse actors from across the public, private and nonprofit spectrums. These can include government leaders, nonprofit and foundation professionals, urbanists, technologists, researchers, business leaders and community organizers, each of whom may use the term in a different way, but ultimately are seeking to disrupt how cities and public institutions solve problems and invest in solutions.

Selected Reading List (in alphabetical order)

Annotated Selected Readings (in alphabetical order)

Books

Goldsmith, Stephen, and Susan Crawford. The Responsive City: Engaging Communities Through Data-Smart Governance. 1 edition. San Francisco, CA: Jossey-Bass, 2014. http://bit.ly/1zvKOL0.

  • The Responsive City, a guide to civic engagement and governance in the digital age, is the culmination of research originating from the Data-Smart City Solutions initiative, an ongoing project at Harvard Kennedy School working to catalyze adoption of data projects on the city level.
  • The “data smart city” is one that is responsive to citizens, engages them in problem solving and finds new innovative solutions for dismantling entrenched bureaucracy.
  • The authors document case studies from New York City, Boston and Chicago to explore the following topics:
    • Building trust in the public sector and fostering a sustained, collective voice among communities;
    • Using data-smart governance to preempt and predict problems while improving quality of life;
    • Creating efficiencies and saving taxpayer money with digital tools; and
    • Spearheading these new approaches to government with innovative leadership.

Townsend, Anthony M. Smart Cities: Big Data, Civic Hackers, and the Quest for a New Utopia. 1 edition. New York: W. W. Norton & Company, 2013. http://bit.ly/17Y4G0R.

  • In this book, Townsend illustrates how “cities worldwide are deploying technology to address both the timeless challenges of government and the mounting problems posed by human settlements of previously unimaginable size and complexity.”
  • He also considers “the motivations, aspirations, and shortcomings” of the many stakeholders involved in the development of smart cities, and poses a new civics to guide these efforts.
  • He argues that smart cities are not made smart by various, soon-to-be-obsolete technologies built into its infrastructure; instead, it is how citizens are using ever-changing and grassroots technologies to be “human-centered, inclusive and resilient” that will make cities ‘smart.’

Reports + Journal Articles

Black, Alissa, and Rachel Burstein. “The 2050 City – What Civic Innovation Looks Like Today and Tomorrow.” White Paper. New America Foundation – California Civic Innovation Project, June 2013. https://bit.ly/2GohMvw.

  • Through their interviews, the authors determine that civic innovation is not just a “compilation of projects” but that it can inspire institutional structural change.
  • Civic innovation projects that have a “technology focus can sound very different than process-related innovations”; however the outcomes are actually quite similar as they disrupt how citizens and government engage with one another.
  • Technology is viewed by some of the experts as an enabler of civic innovation – not necessarily the driver for innovation itself. What constitutes innovation is how new tools are implemented by government or by civic groups that changes the governing dynamic.

Patel, Mayur, Jon Sotsky, Sean Gourley, and Daniel Houghton. “Knight Foundation Report on Civic Technology.” Presentation. Knight Foundation, December 2013. http://slidesha.re/11UYgO0.

  • This reports aims to advance the field of civic technology, which compared to the tech industry as a whole is relatively young. It maps the field, creating a starting place for understanding activity and investment in the sector.
  • It defines two themes, Open Government and Civic Action, and identifies 11 clusters of civic tech innovation that fall into the two themes. For each cluster, the authors describe the type of activities and highlights specific organizations.
  • The report identified more than $430 million of private and philanthropic investment directed to 102 civic tech organizations from January 2011 to May 2013.

Open Plans. “Field Scan on Civic Technology.” Living Cities, November 2012. http://bit.ly/1HGjGih.

  • Commissioned by Living Cities and authored by Open Plans, the Field Scan investigates the emergent field of civic technology and generates the first analysis of the potential impact for the field as well as a critique for how tools and new methods need to be more inclusive of low-income communities in their use and implementation.
  • Respondents generally agreed that the tools developed and in use in cities so far are demonstrations of the potential power of civic tech, but that these tools don’t yet go far enough.
  • Civic tech tools have the potential to improve the lives of low-income people in a number of ways. However, these tools often fail to reach the population they are intended to benefit. To better understand this challenge, civic tech for low-income people must be considered in the broader context of their interactions with technology and with government.
  • Although hackathons are popular, their approach to problem solving is not always driven by community needs, and hackathons often do not produce useful material for governments or citizens in need.

Goldberg, Jeremy M. “Riding the Second Wave of Civic Innovation.” Governing, August 28, 2014. http://bit.ly/1vOKnhJ.

  • In this piece, Goldberg argues that innovation and entrepreneurship in local government increasingly require mobilizing talent from many sectors and skill sets.

Black, Alissa, and Burstein, Rachel. “A Guide for Making Innovation Offices Work.” IBM Center for the Business of Government, October 2014. http://bit.ly/1vOFZP4.

  • In this report, Burstein and Black examine the recent trend toward the creation of innovation offices across the nation at all levels of government to understand the structural models now being used to stimulate innovation—both internally within an agency, and externally for the agency’s partners and communities.
  • The authors conducted interviews with leadership of innovation offices of cities that include Philadelphia, Austin, Kansas City, Chicago, Davis, Memphis and Los Angeles.
  • The report cites examples of offices, generates a typology for the field, links to projects and highlights success factors.

Mulholland, Jessica, and Noelle Knell. “Chief Innovation Officers in State and Local Government (Interactive Map).” Government Technology, March 28, 2014. http://bit.ly/1ycArvX.

  • This article provides an overview of how different cities structure their Chief Innovation Officer positions and provides links to offices, projects and additional editorial content.
  • Some innovation officers find their duties merged with traditional CIO responsibilities, as is the case in Chicago, Philadelphia and New York City. Others, like those in Louisville and Nashville, have titles that reveal a link to their jurisdiction’s economic development endeavors.

Toolkits

Bloomberg Philanthropies. January 2014. “Transform Your City through Innovation: The Innovation Delivery Model for Making It Happen.” New York: Bloomberg Philanthropies. http://bloombg.org/120VrKB.

  • In 2011, Bloomberg Philanthropies funded a three-year innovation capacity program in five major United States cities— Atlanta, Chicago, Louisville, Memphis, and New Orleans – in which cities could hire top-level staff to develop and see through the implementation of solutions to top mayoral priorities such as customer service, murder, homelessness, and economic development, using a sequence of steps.
  • The Innovation Delivery Team Playbook describes the Innovation Delivery Model and describes each aspect of the model from how to hire and structure the team, to how to manage roundtables and run competitions.

Bridging Distant Worlds: Innovation in the Civic Space

Curated on Posted on by Stefaan Verhulst

A digital white paper by Public Innovation: “In an increasingly complex world, today’s challenges are interconnected. Many have argued that our civic institutions are not equipped to respond with the same velocity at which technology is advancing other sectors of the economy. While this may, in fact, be a fair criticism of our electoral, fiscal, and policy structures, a new mindset is emerging at government’s service delivery layer.
Civic innovation offers a new approach to solving community problems that is emergent, generative, resilient, participatory, human-centered, and driven by a process of validated learning where core assumptions are tested quickly and iteratively – and lead to better solutions that are both impactful and durable. And perhaps most surprisingly, new markets are being created that enable creative problem solvers to sustain their social impact through activities that don’t rely on traditional models of grant funding.
While the Sacramento region is making significant progress in this space, our civic innovation and entrepreneurship ecosystem has yet to reach its full potential. The purpose of this white paper is to make the case for why now is the time for a Regional Civic Technology, Innovation and Entrepreneurship Agenda.
The paper concludes with a set of recommendations for collective action among the region’s public, private, nonprofit organizations, and, of course, our fellow citizens. Appendix A articulates this agenda in the form of a resolution to be adopted by as many cities and counties the region as possible.
A recurring theme in this paper is that technology is fundamentally changing the way humans interact with organizations and each other. In order for regional leaders and residents to be honest with ourselves, we must consciously choose whether or not we are going to raise our expectations and co-create a new civic experience.
Because the future is now and the opportunities are infinite…”