Innovation Behaviours for the Public Service

Curated on Posted on by Stefaan Verhulst

Alex Roberts at Public Sector Innovation Unit (Australia): “If we want to encourage innovation, then we need to encourage and support the behaviours that will lead to innovative thinking and doing.

As part of the work supporting the Innovation Champions Group, we sought suggestions and advice about the behaviours that people who are doing new things need to demonstrate (or avoid). We also wanted to know what the behaviours were that were needed to be shown (or avoided) by leaders. In response we received a number of suggestions and some suggested writing or research relating to the topic – thank you to everyone who contributed.

So what did we find?

Well, there is research about the characteristics of what makes an innovator – for instance being able to connect fields and ideas that others find unrelated, questioning, and being an intense observer.

There is research that describes the key considerations for organisations seeking to innovate – such as aspiring and setting innovation targets, choosing which ideas to support and scale, the ability to accelerate and extend.

There is research that shows that trust is very important for innovation – particularly to have trust in colleagues that they have genuine care and concern as innovation is about making yourself, your ideas and your position, vulnerable.

There is work by the Canadian Conference Board on the skills you need to contribute to an organisation’s innovation performance – including looking for new ways to create value; rethinking the way things are done; assessing and managing risk; engaging others; listening to valuing diverse opinions and perspectives; and accepting feedback.

And there is extensive literature on innovative organisations, the process of innovation and about ideas and innovators. There’s also much written with advice for government innovators, including one of my favourites, the ‘Paradoxical Commandments of Government’ (“Your ideas will at best make someone else look good and at worst get you ostracized by your co-workers. Share your ideas anyway.”).

These all include some very pertinent points. However if we want to limit ourselves to a small number of behaviours, ones that might reflect the broader spread – gateway behaviours – which do we choose? What are some simple behaviours that people can adopt – the things that they can do, as opposed to descriptors of who or what they are?

The below is the ‘alpha’ version of behaviours for innovators and those supporting or leading innovation, as endorsed by the Innovation Champions Group.

For Innovators – people seeking to do something innovative

  1. Ask questions – of others and of yourself Innovation is about changing our behaviour, the way we do things, and how we understand problems and solutions. When you question some aspect of the status quo, you open yourself to seeing different options and ways of doing things. Question assumptions, question how and why things are done the way they are, question whether there might be a better way, ask whether there might be a different way of looking at things or whether there might be others who can add insight. Use answers to those questions to build a richer understanding of the current situation, what the problems are and what might be done.
  2. Try things – experiment a little (or a lot) Innovation is uncertain – if you knew exactly what was going to happen, then it wouldn’t be innovative. To reduce that uncertainty, you have to experiment in some way, to test the idea and how it works. The easiest way to experiment is to make the idea real or tangible in some form, such as a mock-up, a prototype or a rehearsal. This can be done quickly and at low cost, at least initially. As with an experiment, there should be openness to results that may not be what was expected or wanted, including failure, criticism or no reaction.
  3. (Help) Tell a story – who does this matter to and why? ….

For leaders – people wanting others to do something innovative

  1. Tell people where innovation is most needed One of the easiest ways to empower others to innovate is to let them know where it is most needed. This can help ensure that ideas that come forward will more likely fit with strategic needs and aims.
  2. Invite in the outliers – demonstrate that diversity is valued Innovation involves new ways of looking at things, and that requires tapping into different networks and groups and experiences, different ways of working and thinking, and allowing and encouraging constructive debate. One way to foster an environment that values diversity is to actively invite in those with different perspectives, from outside and inside your organisation. Who are the outliers that represent new or different ways of understanding your world? Invite them into the conversation and show that you are open to very different insights…..(More)”

Tech and Innovation to Re-engage Civic Life

Curated on Posted on by Stefaan Verhulst

Hollie Russon Gilman at the Stanford Social Innovation Review: “Sometimes even the best-intentioned policymakers overlook the power of people. And even the best-intentioned discussions on social impact and leveraging big data for the social sector can obscure the power of every-day people in their communities.

But time and time again, I’ve seen the transformative power of civic engagement when initiatives are structured well. For example, the other year I witnessed a high school student walk into a school auditorium one evening during Boston’s first-ever youth-driven participatory budgeting project. Participatory budgeting gives residents a structured opportunity to work together to identify neighborhood priorities, work in tandem with government officials to draft viable projects, and prioritize projects to fund. Elected officials in turn pledge to implement these projects and are held accountable to their constituents. Initially intrigued by an experiment in democracy (and maybe the free pizza), this student remained engaged over several months, because she met new members of her community; got to interact with elected officials; and felt like she was working on a concrete objective that could have a tangible, positive impact on her neighborhood.

For many of the young participants, ages 12-25, being part of a participatory budgeting initiative is the first time they are involved in civic life. Many were excited that the City of Boston, in collaboration with the nonprofit Participatory Budgeting Project, empowered young people with the opportunity to allocate $1 million in public funds. Through participating, young people gain invaluable civic skills, and sometimes even a passion that can fuel other engagements in civic and communal life.

This is just one example of a broader civic and social innovation trend. Across the globe, people are working together with their communities to solve seemingly intractable problems, but as diverse as those efforts are, there are also commonalities. Well-structured civic engagement creates the space and provides the tools for people to exert agency over policies. When citizens have concrete objectives, access to necessary technology (whether it’s postcards, trucks, or open data portals), and an eye toward outcomes, social change happens.

Using Technology to Distribute Expertise

Technology is allowing citizens around the world to participate in solving local, national, and global problems. When it comes to large, public bureaucracies, expertise is largely top-down and concentrated. Leveraging technology creates opportunities for people to work together in new ways to solve public problems. One way is through civic crowdfunding platforms like Citizinvestor.com, which cities can use to develop public sector projects for citizen support; several cities in Rhode Island, Oregon, and Philadelphia have successfully pooled citizen resources to fund new public works. Another way is through citizen science. Old Weather, a crowdsourcing project from the National Archives and Zooniverse, enrolls people to transcribe old British ship logs to identify climate change patterns. Platforms like these allow anyone to devote a small amount of time or resources toward a broader public good. And because they have a degree of transparency, people can see the progress and impact of their efforts. ….(More)”

Assessing the Evidence: The Effectiveness and Impact of Public Governance-Oriented Multi-Stakeholder Initiatives

Curated on Posted on by Stefaan Verhulst

Paper by Brandon Brockmyer and Jonathan A. Fox: “Transnational multi-stakeholder initiatives (MSIs) – voluntary partnerships between governments, civil society, and the private sector – are an increasingly prevalent strategy for promoting government responsiveness and accountability to citizens. While most transnational MSIs involve using voluntary standards to encourage socially and environmentally responsible private sector behavior, a handful of these initiatives – the Extractive Industries Transparency Initiative (EITI), the Construction Sector Transparency Initiative (CoST), the Open Government Partnership (OGP), the Global Initiative on Fiscal Transparency (GIFT) and the Open Contracting Partnership (OCP) – focus on information disclosure and participation in the public sector. Unlike private sector MSIs, which attempt to supplement weak government capacity to enforce basic social and environmental standards through partnerships between businesses and civil society, public sector MSIs ultimately seek to bolster public governance. But how exactly are these MSIs supposed to work? And how much has actually been achieved?

The purpose of this study is to identify and consolidate the current state of the evidence for public governance-oriented MSI effectiveness and impact. Researchers collected over 300 documents and interviewed more than two-dozen MSI stakeholders about their experiences with five public governance oriented multi-stakeholder initiatives.

This report provides a ‘snapshot’ of the evidence related to these five MSIs, and suggests that the process of leveraging transparency and participation through these initiatives for broader accountability gains remains uncertain. The report highlights the ongoing process of defining MSI success and impact, and how these initiatives intersect with other accountability actors and processes in complex ways. The study closes with key recommendations for MSI stakeholders….(More)”

Will Open Data Policies Contribute to Solving Development Challenges?

Curated on Posted on by Stefaan Verhulst

Fabrizio Scrollini at IODC: “As the international open data charter  gains momentum  in the context of the wider development agenda related to the sustainable development goals set by the United Nations, a pertinent question to ask is: will open data policies contribute to solve development challenges? In this post  I try to answer this question grounded in recent Latin American experience to contribute to a global debate.

Latin America has been exploring open data since 2013, when  the first open data unconference (Abrelatam)and  conference took place in Montevideo. In September 2015 in Santiago de Chile a vibrant community of activists, public servants, and entrepreneurs gathered  in the third edition of Abrelatam and Condatos. It is now a more mature community. The days where it was sufficient to  just open a few datasets and set  up a portal are now gone. The focus of this meeting was on collaboration and use of data to address several social challenges.

Take for instance the health sector. Transparency in this sector is key to deliver better development goals. One of the panels at Condatos showed three different ways to use data to promote transparency and citizen empowerment in this sector. A tu servicio, a joint venture of DATA  and the Uruguayan Ministry of Health helped to standardize and open public datasets that allowed around 30,000 users to improve the way they choose health providers. Government-civil society collaboration was crucial in this process in terms pooling resources and skills. The first prototype was only possible because some data was already open.

This contrasts with Cuidados Intensivos, a Peruvian endeavour  aiming to provide key information about the health sector. Peruvian activists had to fill right to information requests, transform, and standardize data to eventually release it. Both experiences demanded a great deal of technical, policy, and communication craft. And both show the attitudes the public sector can take: either engaging or at the very best ignoring the potential of open data.

In the same sector look at a recent study dealing with Dengue and open data developed by our research initiative. If international organizations and countries were persuaded to adopt common standards for Dengue outbreaks, they could be potentially predicted if the right public data is available and standardized. Open data in this sector not only delivers accountability but also efficiency and foresight to allocate scarce resources.

Latin American countries – gathered in the open data group of the Red Gealc – acknowledge the increasing public value of open data. This group engaged constructively in Condatos with the principles enshrined in the charter and will foster the formalization of open data policies in the region. A data revolution won’t yield results if data is closed. When you open data you allow for several initiatives to emerge and show its value.

Once a certain level of maturity is reached in a particular sector, more than data is needed.  Standards are crucial to ensure comparability and ease the collection, processing, and use of open government data. To foster and engage with open data users is also needed,  as several strategies deployed by some Latin American cities show.

Coming back to our question: will open data policies contribute to solve development challenges?  The Latin American experience shows evidence that  it will….(More)”

E-Gov’s Untapped Potential for Cutting the Public Workforce

Curated on Posted on by Stefaan Verhulst

Robert D. Atkinson at Governing: “Since the flourishing of the Internet in the mid-1990s, e-government advocates have promised that information technology not only would make it easier to access public services but also would significantly increase government productivity and lower costs. Compared to the private sector, however, this promise has remained largely unfulfilled, in part because of a resistance to employing technology to replace government workers.

It’s not surprising, then, that state budget directors and budget committees usually look at IT as a cost rather than as a strategic investment that can produce a positive financial return for taxpayers. Until governments make a strong commitment to using IT to increase productivity — including as a means of workforce reduction — it will remain difficult to bring government into the 21st-century digital economy.

The benefits can be sizeable. My organization, the Information Technology and Innovation Foundation, estimates that if states focus on using IT to drive productivity, they stand to save more than $11 billion over the next five years. States can achieve these productivity gains in two primary ways:

First, they can use e-government to substitute for person-to-person interactions. For example, by moving just nine state services online — from one-stop business registration to online vehicle-license registration — Utah reduced the need for government employees to interact with citizens, saving an average of $13 per transaction.

And second, they can use IT to optimize performance and cut costs. In 2013, for example, Pennsylvania launched a mobile app to streamline the inspection process for roads and bridges, reducing the time it took for manual data entry. Inspectors saved about 15 minutes per survey, which added up to a savings of over $550,000 in 2013.

So if technology can cut costs, why has e-government not lived up to its original promise? One key reason is that most state governments have focused first and foremost on using IT to improve service quality and access rather than to increase productivity. In part, this is because boosting productivity involves reducing headcount, and state chief information officers and other policymakers often are unwilling to openly advocate for using technology in this way for fear that it will generate opposition from government workers and their unions. This is why replacing labor with modern IT tools has long been the third rail for the public-sector IT community.

This is not necessarily the case in some other nations that have moved to aggressively deploy IT to reduce headcount. The first goal of the Danish Agency for Digitisation’s strategic plan is “a productive and efficient public sector.” To get there, the agency plans to focus on automation of public administrative procedures. Denmark even introduced a rule in which all communications with government need to be done electronically, eliminating telephone receptionists at municipal offices. Likewise, the United Kingdom’s e-government strategy set a goal of increasing productivity by 2.5 percent, including through headcount cuts.

Another reason e-government has not lived up to its full promise is that many state IT systems are woefully out of date, especially compared to the systems the corporate sector uses. But if CIOs and other advocates of modern digital government are going to be able to make their case effectively for resources to bring their technology into the 21st century, they will need to make a more convincing bottom-line case to appropriators. This argument should be about saving money, including through workforce reduction.

Policymakers should base this case not just on savings for government but also for the state’s businesses and citizens….(More)”

Implementing Innovation: A User’s Manual for Open Government Programs

Curated on Posted on by Stefaan Verhulst

Panthea Lee at Reboot: “…As the number of open government programs proliferates around the world, more innovators are finding themselves in similar situations. While guidelines for general and public sector program management abound, the implementation of open government policies and programs remains largely uncharted territory. Many who sign up to pursue innovation in government find themselves challenged to be innovative in their own program management. Case studies of these programs are common, but advice for the nitty-gritty work of execution is still sparse.

This manual was created in response to this widespread need. It benefits heavily from the experience of innovators within the Mexican government and draws on Reboot’s work with open government initiatives around the world. With an openness towards learning and, importantly, toward taking calculated risks, the leaders of the aforementioned innovation unit curated a team to design and launch a portfolio of programs that would advance public sector innovation. They collaborated across agencies and with civil society and the private sector, navigated unfamiliar processes, and pioneered new approaches where needed. They found ways to dig into the questions that initially sound overwhelming.

And you can too.

A growing community is creating new models for effective design and management of government innovation programs. Although too many practitioners are working in isolation, the field is rich with their collective experience and hard-earned wisdom. This guide is one small contribution to this community, as it increasingly comes together to share and exchange advice in the spirit of greater transparency, accountability, and civic participation worldwide.

Implementing Innovation (PDF 1.2MB) (More)”

Distinguishing ‘Crowded’ Organizations from Groups and Communities: Is Three a Crowd?

Curated on Posted on by Stefaan Verhulst

Paper by Gianluigi Viscusi and Christopher L. Tucci: “In conventional wisdom on crowdsourcing, the number of people define the crowd and maximizing this number is often assumed to be the goal of any crowdsourcingexercise. However, we propose that there are structural characteristics of the crowd that might be more important than the sheer number of participants. These characteristics include (1) growth rate and its attractiveness to the members, (2) the equality among members, (3) the density within provisional boundaries, (4) the goal orientation of the crowd, and (5) the “seriality” of the interactions between members of the crowd. We then propose a typology that may allow managers to position their companies’ initiatives among four strategic types: crowd crystals, online communities, closed crowd, and open crowd driven innovation. We show that incumbent companies may prefer a closed and controlled access to the crowd, limiting the potential for gaining results and insights from fully open crowd-driven innovation initiatives. Consequently, we argue that the effects on industries and organizations by open crowds are still to be explored, possibly via the mechanisms of entrepreneurs exploiting open crowds as new entrants, but also for the configuration of industries such as, e.g., finance, pharmaceuticals, or even the public sector where the value created usually comes from interpretation issues and exploratory problem solving…(More).”

Simpler, smarter and innovative public services

Curated on Posted on by Stefaan Verhulst

Northern Future Forum: “How can governments deliver services better and more efficiently? This is one of the key questions governments all over the world are constantly dealing with. In recent years countries have had to cut back government spending at the same time as demand from citizens for more high quality service is increasing. Public institutions, just as companies, must adapt and develop over time. Rapid technological advancements and societal changes have forced the public sector to reform the way it operates and delivers services. The public sector needs to innovate to adapt and advance in the 21st century.
There are a number of reasons why public sector innovation matters (Potts and Kastelle 2010):

  • The size of the public sector in terms of percentages of GDP makes public sectors large components of the macro economy in many countries. Public sector innovation can affect productivity growth by reducing costs of inputs, better organisation and increasing the value of outputs.
  • The need for evolving policy to match evolving economies.
  • The public sector sets the rules of the game for private sector innovation.

As pointed out there is clearly an imperative to innovate. However, public sector innovation can be difficult, as public services deal with complex problems that have contradictory and diverse demands, need to respond quickly, whilst being transparent and accountable. Public sector innovation has a part to play to grow future economies, but also to develop the solutions to the biggest challenges facing most western nations today. These problems won’t be solved without strong leadership from the public sector and governments of the future. These issues are (Pollitt 2013):

  • Demographic change. The effects ageing of the general population will have on public services.
  • Climate change.
  • Economic trajectories, especially the effects of the current period of austerity.
  • Technological developments.
  • Public trust in government.
  • The changing nature of politics, with declining party loyalty, personalisation of politics, new parties, more media coverage etc.

According to the publications of national governments, the OECD, World Bank and the big international management consultancies, these issues will have major long-term impacts and implications (Pollitt 2013).
The essence of this background paper is to look at how governments can use innovation to help grow the economies and solve some of the biggest challenges of this generation and determine what the essentials to make it happen are. Firstly, a difficult economic environment in many countries tends to constrain the capacity of governments to deliver quality public services. Fiscal pressures, demographic changes, and diverse public and private demands all challenge traditional approaches and call for a rethinking of the way governments operate. There is a growing recognition that the complexity of the challenges facing the public sector cannot be solved by public sector institutions working alone, and that innovative solutions to public challenges require improved internal collaboration, as well as the involvement of external stakeholders partnering with public sector organisations (OECD 2015 a).
Willingness to solve some of these problems is not enough. The system that most western countries have created is in many ways a barrier to innovation. For instance, the public sector can lack innovative leaders and champions (Bason 2010, European Commission 2013), the way money is allocated, and reward and incentive systems can often hinder innovative performance (Kohli and Mulgan 2010), there may be limited knowledge of how to apply innovation processes and methods (European Commission 2013), and departmental silos can create significant challenges to ‘joined up’ problem solving (Carstensen and Bason 2012, Queensland Public Service Commission 2009).
There is not an established definition of innovation in the public sector. However some common elements have emerged from national and international research projects. The OECD has identified the following characteristics of public sector innovation:

  • Novelty: Innovations introduce new approaches, relative to the context where they are introduced.
  • Implementation: Innovations must be implemented, not just an idea.
  • Impact: Innovations aim to result in better public results including efficiency, effectiveness, and user or employee satisfaction.

Public sector innovation does not happen in a vacuum: problems need to be identified; ideas translated into projects which can be tested and then scaled up. For this to happen public sector organisations need to identify the processes and structures which can support and accelerate the innovation activity.
Figure 1. Key components for successful public sector innovation.
Figure 1. Key components for successful public sector innovation.
The barriers to public sector innovation are in many ways the key to its success. In this background paper four key components for public sector innovation success will be discussed and ways to change them from barriers to supporters of innovation. The framework and the policy levers can play a key role in enabling and sustaining the innovation process:
These levers are:

  • Institutions. Innovation is likely to emerge from the interactions between different bodies.
  • Human Resources. Create ability, motivate and give the right opportunities.
  • Funding. Increase flexibility in allocating and managing financial resources.
  • Regulations. Processes need to be shortened and made more efficient.

Realising the potential of innovation means understanding which factors are most effective in creating the conditions for innovation to flourish, and assessing their relative impact on the capacity and performance of public sector organisations….(More). PDF: Simpler, smarter and innovative public services

Setting Government Procurement Data Free

Curated on Posted on by Stefaan Verhulst

Colin Wood in GovTech: “A new website may help drive down government procurement costs and make it easier for startups to sell their goods and services.

The website, called Open Procure, launched earlier this month and is the latest side project of Alan Mond, CEO and co-founder ofMunirent, the inter-jurisdictional equipment sharing service. Mond says the website is an experiment that he hopes will start conversations about procurement and ultimately prove beneficial for government and startups alike.

The website is simply a list of procurement thresholds for local and state government agencies nationwide. As of two weeks after launch, the website features thresholds for 59 agencies, many of which provide links to the original data sources. Users can see that in Boston, for instance, the city’s discretionary procurement threshold is $5,000 and the formal threshold is $25,000. So any startup wanting to sell goods or services to Boston — but avoid a public competitive bid process — can see that they need to keep their cost under $25,000. If they want to avoid competition altogether, they need to keep it under $5,000.

The website also creates a broader discussion around threshold inconsistency. In Philadelphia, for instance, the discretionary threshold is $32,000, compared to Boston’s $5,000, which means Philadelphia can procure without taking multiple bids on considerably larger projects. This is useful information for businesses, Mond pointed out, but also a conversation starter for the public sector. Do these disparities between different states, cities and counties exist for a good reason, or are they decided somewhat arbitrarily and left in the municipal code to rot?…(More)”

Partnership Governance in Public Management

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A Public Solutions Handbook y Seth A. Grossman, Marc Holzer: “The ability to create and sustain partnerships is a skill and a strategic capacity that utilizes the strengths and offsets the weaknesses of each actor. Partnerships between the public and private sectors allow each to enjoy the benefits of the other: the public sector benefits from increased entrepreneurship and the private sector utilizes public authority and processes to achieve economic and community revitalization. Partnership Governance in Public Management describes what partnership is in the public sector, as well as how it is managed, measured, and evaluated. Both a theoretical and practical text, this book is a what, why, and how examination of a key function of public management.Examining governing capacity, community building, downtown revitalization, and partnership governance through the lens of formalized public-private partnerships – specifically, how these partnerships are understood and sustained in our society – this book is essential reading for students and practitioners with an interest in partnership governance and public administration and management more broadly. Chapters explore partnering technologies as a way to bridge sectors, to produce results and a new sense of public purpose, and to form a stable foundation for governance to flourish….(More)”