Today’s Problems, Yesterday’s Toolkit

Report by Beth Noveck and Rod Glover: “Governments of all political stripes are being buffeted by technological and societal change. There is a pervasive sense globally that governments are not doing as well as they ought to solve our biggest policy problems. Pressure has intensified to provide better services and experiences, and deliver measurable results that improve people’s lives. The failure to meet our most pressing challenges help to explain why in Australia, trust in government is at an all-time low. New technologies, however, bring with them the opportunity to rethink how the public sector in Australia might solve public problems by building a workforce with diverse and innovative skills, especially how to use data and actively reach out beyond the public sector itself.

Commissioned by the Australia and New Zealand School of Government (ANZSOG), this report builds on a pioneering survey of almost 400 public servants in Australia and New Zealand, dozens of interviews with senior practitioners, and original research into how governments around the world are training public officials in innovative practices.

The survey findings show that public servants are eager to embrace skills for innovation but receive inadequate training in them….(More)”