Want To Complain To Cambodia’s Gov’t? There’s An App for That

Joshua Wilwohl in Forbes: “A new mobile and web application will help Cambodians better track complaints registered with local governments, but part of the app’s effectiveness hinges on whether the country’s leaders are receptive to the technology.

Known as Transmit, the app works by allowing selected government and grassroots leaders to enter in complaints made by citizens during routine community council meetings.

The app then sends the complaints to an online database. Once in the database, the government officials referenced by the issues can address them and indicate the status of the complaints.

The database is public and offers registered users the opportunity to comment on the complaints.

Currently, citizens register complaints with pen and paper or in a spreadsheet on an official’s computer….

Earlier this month, Pact began training officials in Pursat province to use the app and will expand training this week to local governments and community-based organizations in Kampong Cham, Battambang and Mondulkiri provinces, saidCenter.

But the app relies on government officials using the technology to keep the community informed about the progress of the complaints—a task that may be easier said than done in a country that is well-documented for its lack of transparency…(More)”