Finding the Blank Spots in Big Data

Curated on Posted on by Stefaan Verhulst

Eye on Design: “How often do we think of data as missing? Data is everywhere—it’s used to decide what products to stock in stores, to determine which diseases we’re most at risk for, to train AI models to think more like humans. It’s collected by our governments and used to make civic decisions. It’s mined by major tech companies to tailor our online experiences and sell to advertisers. As our data becomes an increasingly valuable commodity—usually profiting others, sometimes at our own expense—to not be “seen” or counted might seem like a good thing. But when data is used at such an enormous scale, gaps in the data take on an outsized importance, leading to erasure, reinforcing bias, and, ultimately, creating a distorted view of humanity. As Tea Uglow, director of Google’s Creative Lab, has said in reference to the exclusion of queer and transgender communities, “If the data does not exist, you do not exist.”

“In spaces that are oversaturated with data, there are blank spots where there’s nothing collected at all.”

This is something that artists and designers working in the digital realm understand better than most, and a growing number of them are working on projects that bring in the nuance, ethical outlook, and humanist approach necessary to take on the problem of data bias. This group includes artists like Onuoha that have the vision to seek out and highlight these absences (and offer a blueprint for others), as well as those like artist and software engineer Omayeli Arenyeka, who are working on projects that collect necessary data. It also includes artist and researcher Caroline Sinders and the collective Feminist Internet, who are working on building AI models, chatbots, and systems that take into account data bias and exclusion in every step of their processes. Others are academics like Catherine D’Ignazio and Lauren Klein, whose book Data Feminism considers how a feminist approach to data science would curb widespread bias. Still others are activists, like María Salguero, who saw there was a lack of comprehensive data on gender-based killings in Mexico and decided to collect it herself….(More)”.

Belgium’s experiment in permanent forms of deliberative democracy

Curated on Posted on by Stefaan Verhulst

Article by Min Reuchamps: In December 2019, the parliament of the Region of Brussels in Belgium amended its internal regulations to allow the formation of ‘deliberative committees’ composed of a mixture of members of the Regional Parliament and randomly selected citizens. This initiative follows innovative experiences in the German-speaking Community of Belgium, known as Ostbelgien, and the city of Madrid in establishing permanent forums of deliberative democracy earlier in 2019. Ostbelgien is now experiencing its first cycle of deliberations, whereas the Madrid forum has been short-lived after having been cancelled, after two meetings, by the new governing coalition of the city.

The experimentation in establishing permanent forums for direct citizen involvement constitutes an advance from hitherto deliberative processes which were one-off experiments, i.e. non-permanent procedures. The relatively large size of the Brussels Region, with over 1 200 000 inhabitants, means that the lessons will be key in understanding the opportunities and risks of ‘deliberative committees’ and their potential scalability….

Under the new rules, the Regional Parliament can setup a parliamentary committee composed of 15 (12 in the Cocof) parliamentarians and 45 (36 in the Cocof) citizens to draft recommendations on a given issue. Any inhabitant in Brussels who has attained 16 years of age has the chance to have a direct say in matters falling under the jurisdiction of the Brussels Regional Parliament and the Cocof. The citizen representatives will be drawn by lot in two steps:

  • A first draw among the whole population, so that every inhabitant has the same chance to be invited via a formal invitation letter from the Parliament;
  • A second draw among all the persons who have responded positively to the invitation by means of a sampling method following criteria to ensure a diverse and representative selection, at least in terms of gender, age, official languages of the Brussels-Capital Region, geographical distribution and level of education.

The participating parliamentarians will be the members of the standing parliamentary committee that covers the topic under deliberation. In the regional parliament, each standing committee is made up of 15 members (including both Dutch- and French-speakers), and in the Cocof Parliament, each standing committee is made of 12 members (only French-speakers)….(More)”.

The 2020 Edelman Trust Barometer

Curated on Posted on by Stefaan Verhulst

Edelman: “The 2020 Edelman Trust Barometer reveals that despite a strong global economy and near full employment, none of the four societal institutions that the study measures—government, business, NGOs and media—is trusted. The cause of this paradox can be found in people’s fears about the future and their role in it, which are a wake-up call for our institutions to embrace a new way of effectively building trust: balancing competence with ethical behavior…

Since Edelman began measuring trust 20 years ago, it has been spurred by economic growth. This continues in Asia and the Middle East, but not in developed markets, where income inequality is now the more important factor. A majority of respondents in every developed market do not believe they will be better off in five years’ time, and more than half of respondents globally believe that capitalism in its current form is now doing more harm than good in the world. The result is a world of two different trust realities. The informed public—wealthier, more educated, and frequent consumers of news—remain far more trusting of every institution than the mass population. In a majority of markets, less than half of the mass population trust their institutions to do what is right. There are now a record eight markets showing all-time-high gaps between the two audiences—an alarming trust inequality…

Distrust is being driven by a growing sense of inequity and unfairness in the system. The perception is that institutions increasingly serve the interests of the few over everyone. Government, more than any institution, is seen as least fair; 57 percent of the general population say government serves the interest of only the few, while 30 percent say government serves the interests of everyone….

Against the backdrop of growing cynicism around capitalism and the fairness of our current economic systems are deep-seated fears about the future. Specifically, 83 percent of employees say they fear losing their job, attributing it to the gig economy, a looming recession, a lack of skills, cheaper foreign competitors, immigrants who will work for less, automation, or jobs being moved to other countries….(More)”.

The Handbook of Public Sector Communication

Curated on Posted on by Stefaan Verhulst

Book edited by Vilma Luoma-aho and María José Canel: “Research into public sector communication investigates the interaction between public and governmental entities and citizens within their sphere of influence. Today’s public sector organizations are operating in environments where people receive their information from multiple sources. Although modern research demonstrates the immense impact public entities have on democracy and societal welfare, communication in this context is often overlooked. Public sector organizations need to develop “communicative intelligence” in balancing their institutional agendas and aims of public engagement. The Handbook of Public Sector Communication is the first comprehensive volume to explore the field. This timely, innovative volume examines the societal role, environment, goals, practices, and development of public sector strategic communication.

International in scope, this handbook describes and analyzes the contexts, policies, issues, and questions that shape public sector communication. An interdisciplinary team of leading experts discusses diverse subjects of rising importance to public sector, government, and political communication. Topics include social exchange relationships, crisis communication, citizen expectations, measuring and evaluating media, diversity and inclusion, and more. Providing current research and global perspectives, this important resource:

  • Addresses the questions public sector communicators face today
  • Summarizes the current state of public sector communication worldwide
  • Clarifies contemporary trends and practices including mediatization, citizen engagement, and change and expectation management
  • Addresses global challenges and crises such as corruption and bureaucratic roadblocks
  • Provides a framework for measuring communication effectiveness…(More)”.

Improving public policy and administration: exploring the potential of design

Curated on Posted on by Stefaan Verhulst

Paper by Arwin van Buuren et al: “In recent years, design approaches to policymaking have gained popularity among policymakers. However, a critical reflection on their added value and on how contemporary ‘design-thinking’ approaches relates to the classical idea of public administration as a design science, is still lacking. This introductory paper reflects upon the use of design approaches in public administration. We delve into the more traditional ideas of design as launched by Simon and policy design, but also into the present-day design wave, stemming from traditional design sciences. Based upon this we distinguish between three ideal-type approaches of design currently characterising the discipline: design as optimisation, design as exploration and design as co-creation. More rigorous empirical analyses of applications of these approaches is necessary to further develop public administration as a design science. We reflect upon the question of how a more designerly way of thinking can help to improve public administration and public policy….(More)”.

Unlocking Technology for the Global Goals

Curated on Posted on by Stefaan Verhulst

Report by the World Economic Forum: “The Fourth Industrial Revolution (4IR) is still in its early years yet it is already changing the way we work, live and interact. As 4IR technologies become faster, smarter, and more widely applied, the pace of transformation will only accelerate.

In parallel, we face global challenges of increasing magnitude and immediacy. The United Nation’s 17 Global Goals give a blueprint for what we globally and collectively must do if we are to end extreme poverty, protect our natural environment, revert climate change and create a more sustainable, equal and prosperous future for all.

Despite a rapid rise of 4IR technologies being applied across many aspects of industry and commerce, the potential of these technologies to accelerate progress to the Global Goals is not being realised. Today’s technological revolution is a time of enormous promise to accelerate progress on the Global Goals, both broadening and deepening current action.

But unlocking this potential requires a change in priorities and significant challenges to be overcome. This presents us with a dilemma of how to drive systems-level change in priorities, and to overcome significant challenges to ensure that it has an impact over the next 10 years on the global goals, and also on these challenges in the long term.

In this report, developed in collaboration with PwC, we showcase the significant opportunity to harness new technologies for the Global Goals. Through analysis of over 300 technology applications, the report explores; 1) the extent to which this opportunity is being realised, 2) the barriers to scaling these applications, and 3) the enabling framework for unlocking this opportunity….(More)”.

Social media firms 'should hand over data amid suicide risk'

Curated on Posted on by Stefaan Verhulst

Denis Campbell at the Guardian: “Social media firms such as Facebook and Instagram should be forced to hand over data about who their users are and why they use the sites to reduce suicide among children and young people, psychiatrists have said.

The call from the Royal College of Psychiatrists comes as ministers finalise plans to crack down on issues caused by people viewing unsavoury material and messages online.

The college, which represents the UK’s 18,000 psychiatrists, wants the government to make social media platforms hand over the data to academics so that they can study what sort of content users are viewing.

“We will never understand the risks and benefits of social media use unless the likes of Twitter, Facebook and Instagram share their data with researchers,” said Dr Bernadka Dubicka, chair of the college’s child and adolescent mental health faculty. “Their research will help shine a light on how young people are interacting with social media, not just how much time they spend online.”

Data passed to academics would show the type of material viewed and how long users were spending on such platforms but would be anonymous, the college said.

The government plans to set up a new online safety regulator and the college says it should be given the power to compel firms to hand over data. It is also calling for the forthcoming 2% “turnover tax” on social media companies’ income to be extended so that it includes their turnover internationally, not from just the UK.

“Self-regulation is not working. It is time for government to step up and take decisive action to hold social media companies to account for escalating harmful content to vulnerable children and young people,” said Dubicka.

The college’s demands come amid growing concern that young people are being harmed by material that, for example, encourages self-harm, suicide and eating disorders. They are included in a new position statement on technology use and the mental health of children and young people.

NHS England challenged firms to hand over the sort of information that the college is suggesting. Claire Murdoch, its national director for mental health, said that action was needed “to rein in potentially misleading or harmful online content and behaviours”.

She said: “If these tech giants really want to be a force for good, put a premium on users’ wellbeing and take their responsibilities seriously, then they should do all they can to help researchers better understand how they operate and the risks posed. Until then, they cannot confidently say whether the good outweighs the bad.”

The demands have also been backed by Ian Russell, who has become a campaigner against social media harm since his 14-year-old daughter Molly killed herself in November 2017….(More)”.

Global problems need social science

Curated on Posted on by Stefaan Verhulst

Hetan Shah at Nature: “Without human insights, data and the hard sciences will not meet the challenges of the next decade…

I worry about the fact that the call prioritized science and technology over the humanities and social sciences. Governments must make sure they also tap into that expertise, or they will fail to tackle the challenges of this decade.

For example, we cannot improve global health if we take only a narrow medical view. Epidemics are social as well as biological phenomena. Anthropologists such as Melissa Leach at the University of Sussex in Brighton, UK, played an important part in curbing the West African Ebola epidemic with proposals to substitute risky burial rituals with safer ones, rather than trying to eliminate such rituals altogether.

Treatments for mental health have made insufficient progress. Advances will depend, in part, on a better understanding of how social context influences whether treatment succeeds. Similar arguments apply to the problem of antimicrobial resistance and antibiotic overuse.

Environmental issues are not just technical challenges that can be solved with a new invention. To tackle climate change we will need insight from psychology and sociology. Scientific and technological innovations are necessary, but enabling them to make an impact requires an understanding of how people adapt and change their behaviour. That will probably require new narratives — the purview of rhetoric, literature, philosophy and even theology.

Poverty and inequality call even more obviously for expertise beyond science and maths. The UK Economic and Social Research Council has recognized that poor productivity in the country is a big problem, and is investing up to £32.4 million (US$42 million) in a new Productivity Institute in an effort understand the causes and potential remedies.

Policy that touches on national and geographical identity also needs scholarly input. What is the rise of ‘Englishness’? How do we live together in a community of diverse races and religions? How is migration understood and experienced? These intangibles have real-world consequences, as demonstrated by the Brexit vote and ongoing discussions about whether the United Kingdom has a future as a united kingdom. It will take the work of historians, social psychologists and political scientists to help shed light on these questions. I could go on: fighting against misinformation; devising ethical frameworks for artificial intelligence. These are issues that cannot be tackled with better science alone….(More)”.

The Future State CIO: How the Role will Drive Innovation

Curated on Posted on by Stefaan Verhulst

Report by Accenture/NASCIO: “…exploring the future role of the state CIO and how the state CIO will drive innovation.

The research included interviews and a survey of state CIOs to understand the role of state CIOs in promoting innovation in government.

  • The study explored how state IT organizations build the capacity to innovate and which best practices help in doing so.
  • We also examined how state CIOs embrace new and emerging technologies to create the best government outcomes.
  • Our report illuminates compelling opportunities, persistent obstacles, strategies for accelerating innovation and inspiring real-world case studies.
  • The report presents a set of practical recommendations for driving innovation…(More)”.

Human-centred policy? Blending ‘big data’ and ‘thick data’ in national policy

Curated on Posted on by Stefaan Verhulst

Policy Lab (UK): “….Compared with quantitative data, ethnography creates different forms of data – what anthropologists call ‘thick data’. Complex social problems benefit from insights beyond linear, standardised evidence and this is where thick data shows its worth. In Policy Lab we have generated ethnographic films and analysis to sit alongside quantitative data, helping policy-makers to build a rich picture of current circumstances. 

On the other hand, much has been written about big data – data generated through digital interactions – whether it be traditional ledgers and spreadsheets or emerging use of artificial intelligence and the internet of things.  The ever-growing zettabytes of data can reveal a lot, providing a (sometimes real time) digital trail capturing and aggregating our individual choices, preferences, behaviours and actions.  

Much hyped, this quantitative data has great potential to inform future policy, but must be handled ethically, and also requires careful preparation and analysis to avoid biases and false assumptions creeping in. Three issues we have seen in our projects relate to:

  • partial data, for example not having data on people who are not digitally active, biasing the sample
  • the time-consuming challenge of cleaning up data, in a political context where time is often of the essence
  • the lack of data interoperability, where different localities/organisations capture different metrics

Through a number of Policy Lab projects we have used big data to see the big picture before then using thick data to zoom in to the detail of people’s lived experience.  Whereas big data can give us cumulative evidence at a macro, often systemic level, thick data provides insights at an individual or group level.  We have found the blending of ‘big data’ and ‘thick data’ – to be the sweet spot. 

This is a diagram of Policy Lab's model for combining big data and thick data.
Policy Lab’s model for combining big data and thick data (2020)

Policy Lab’s work develops data and insights into ideas for potential policy intervention which we can start to test as prototypes with real people. These operate at the ‘meso’ level (in the middle of the diagram above), informed by both the thick data from individual experiences and the big data at a population or national level. We have written a lot about prototyping for policy and are continuing to explore how you prototype a policy compared to say a digital service….(More)”.