Lauren Horwitz at TechTarget: “When social scientists James Wilson and George Kelling devised their broken windows theory during the 1980s, they couldn’t have imagined smartphones as tools to keep neighborhoods safe and clean. But for the city of Philadelphia, a new online initiative known as Philly 311 turns mobile devices into frontline tools for citizens to report problems and engage with local government.
Until just a few months ago, when Philadelphia residents wanted to report a graffiti-riddled building, they would have to call the city’s customer contact center. Some residents toted around hefty physical binders to track issues. But today, they can use mobile phones to report incidents and track them online without having to make a call or stop by the contact center.
With Philly 311, which launched in December 2014, residents can take photos of wayward trash littering a street, “geolocate” the incident with a mobile phone,…
With initiatives like Philly 311, the city has experienced changes in resident interaction with government. Between 2013 and 2014, for example, mobile phone use to report incidents to the city’s contact center exploded, with communication increasing more than 300%. Walk-in communication with the contact center decreased by 9%, by contrast, and email communications by 1%. Mobile reporting of incidents can thus promote some contact center efficiencies, in which incidents are automatically reported by phone and routed to the appropriate department. Lue said that the city has made the shift to accommodate residents’ need for more effective and scalable multichannel options….(More)”
Where is Our Polis In the 21st Century?
Hollie Russon Gilman: “If you could improve the relationship between citizens and the state, how would you do it? It’s likely that your answer would be different from mine and still different from the next five people I ask. Because rules and structures of government are constantly changing and the tools people use to communicate shift with newly available technologies, this relationship must continue to evolve…
Multiple factors shape the quality of democracy, such as the safety of free speech and reliability of public transit or secure long-term planning. Democracy, at least the glorified ancient ideal some like to lay claim to as our founding heritage, also involves the creation of a polis — specifically, a place where man is freed from the burdens of household goods, most famously articulated by Plato in The Republic.
We can’t mistake an ideal for the reality — Plato’s polis was highly constrained and available only to the most privileged of Greek men within a social system that also sanctioned slavery. However, the ideal of the polis — a place to experience democratic virtues — also holds at least theoretical promise and compelling possibilities for real change to the current state of American democracy.
We need what this ideal has to offer, because the social contract as we know it today can feel more like a series of alienating, disconnected obligations than what it could and should be: an enabler of civic creativity or power. Our current social contract does not come with a polis — or, to put it another way, room to imagine new ways of thinking.
Why is this a problem? Because in order to truly harness civic innovation, we need to embrace deeper ways of thinking about democracy.
What would a deeper democracy look like? Harvard political theorist Robert Unger describes “deepened democracy” in his recent book Democracy Realized: The Progressive Alternative as a system in which citizens “must be able to see themselves and one another as individuals capable of escaping their confined roles.” One promising way citizens can perform new roles in a “deeper democracy” is by working with public institutions, and amongst themselves, to influence policymaking.
We need tools to empower these citizens use their work to fashion a polis for the 21st century. One particularly promising innovation is Participatory Budgeting (often shortened to “PB”), which is a process whereby citizens make spending decisions on a defined public budget and operate as active participants in public decision-making like allocating local funds in their neighborhood. The Brazilian Workers’ Party first attempted PB in 1989, where its success led to the World Bank calling PB a “best practice” in democratic innovation….
Why is PB so effective as a civic engagement tool? PB is especially powerful because it engages citizens with complex political issues on the local level, where they live. PB’s strength as an intervention in our social contract lies in municipal budgets as the scale at which citizens can be experts. In other words, people who live day to day in communities know best what resources those communities need to solve problems, be successful, and thrive.
Many of our governance decisions face the dual challenges of integrating individual-level participation efforts with the scale of contemporary national U.S. politics. Part of PB’s power may be breaking down complex decisions into their manageable parts. This strategy could be applied beyond budgets to a range of decision-making such as climate adaption or addressing food deserts.
PB represents one of the best tools in a broader toolkit designed to re-engage citizens in governance, but it’s far from the only one. Look around your very block, community, and city. Examples of places that could operate as a 21st-century polis range from traditional community anchor institutions engaging in new ways to the application of digital tools for civic ends. Citizenvestor is a civic crowd-funding site that works online and with traditional brick-and-mortar organizations. In Mount Rainer, MD, Community Forklift — a “nonprofit reuse center for home improvement supplies” (or, you might say, a library for tools) — and a local bike share engage a large group of residents.
Civic and social innovation is built from the exchange of resources between government institutions and community networks. Ideally, through coming together to talk, debate, and engage in the public sphere, people can flex their civic muscle and transform their lives. The fabric of communities is woven with the threads of deeply engaged and dedicated residents. A challenge of our current moment in history is to reconcile these passions with the mechanisms, and sometimes the technologies, necessary to improve public life.
Can this all add up to a wholesale civic revolution? Time will tell. At a minimum, it suggests the potential of community networks (analog and digital) to be leveraged for a stronger, more resilience and responsive 21st century polis….(More)”
The Future of Public Space Analytics
The AGILE Landscape Project: “Public space is an essential component of any great city. It brings people together to socialize, recreate, and work. More pointedly, it attracts people to the city, builds relationships, and spurs innovation and new ideas that fuel a city’s economic growth. How we optimize the investments made in our streetscapes, plazas, parks, and greenways is important to each individual project’s success and the city as a whole. Are the places being built fulfilling their promise? If so, could they be doing more and if not, how do they need to change?…
“Places in the Making”, a publication published in 2013 by MIT’s Department of Urban Studies and Planning, underscored this problem. They cited the lack of active metrics as a common challenge to placemaking efforts. They reported that “It is astonishing how few placemaking projects actively and honestly assess their own successes and failures.” They went on to explain the existing placemaking culture focuses on fuzzy, unmeasurable goals and that this has created “an inertia in assessment efforts”. The report stressed that this lack of assessment is detrimental to the field as a whole because valuable insights are left undiscovered and the same mistakes are made repeatedly….
“Places in the Making”, a publication published in 2013 by MIT’s Department of Urban Studies and Planning, underscored this problem. They cited the lack of active metrics as a common challenge to placemaking efforts. They reported that “It is astonishing how few placemaking projects actively and honestly assess their own successes and failures.” They went on to explain the existing placemaking culture focuses on fuzzy, unmeasurable goals and that this has created “an inertia in assessment efforts”. The report stressed that this lack of assessment is detrimental to the field as a whole because valuable insights are left undiscovered and the same mistakes are made repeatedly.
“It is astonishing how few placemaking projects actively and honestly assess their own successes and failures.” – “Places in the Making”, DUSP (2013)
Both William H. Whyte’s seminal Street Life Project and resulting book and documentary, Social Life of Small Urban Spaces (1980), along with Jan Gehl’s extensive public life studies and influential book Life Between Buildings (1987) serve as the foundation of the urban design profession’s knowledge base. Their observations and insights were amassed through considerable time and manpower. We are lucky to have their contribution from which to draw upon when making future decisions. Though we shouldn’t stop observing and building upon their significant contributions. We must continually add clarity and resolution particularly in the unique and specific context of each place.
Unfortunately, the POE and previous research are only snapshots in time. With the rise of embedded sensor infrastructure, “smart cities”, social networks, and ubiquity of smartphones that are becoming increasingly more powerful and sophisticated every year, the ability to gain real-time continuous 24/7 quantitative monitoring of public life data is now a reality. The ability to capture so much data is unprecedented and will only continue to get easier. The amount of and type of information that can and often is being collected about the world around us and ourselves is vast. When it comes to cities, transportation, parking, energy, waste collection, and water systems has attracted the most attention. In the private sector, retail analytics have been the focus.
Collecting data for data sake should not be a goal. Rather we need be knowledgeable of what is available and possible while being discerning about the data that is useful for improving the management and design of public space. By selectively incorporating sensors into the design of physical space, the data collection system can provide real-time information about the use of the space. Like website analytic systems, the network can provide useful information about the number of people using the space, how long they are using it, as well well as other meaningful measures of public life. The data gathered can be combined with a wide array of environmental data such as temperature, humidity, sun/shade patterns, rain fall, water quality, and air quality. In addition, other available data sets such as sales tax collections, building permits, real estate transactions, and programming/event schedules can be overlaid with data to make relationships between the use of the public space and its context more visible.
While the real-time nature of the data can be used to quickly understand the immediate impact that programming and design decisions have on the space and vice versa, it can also capture data and trends over extended durations that would not otherwise be possible without considerable resources. All of this enables us to make more informed decisions rather than anecdotal observations and assumptions. With the interest of tactical urbanism and other short-term public space investments, this need for data is greater than ever. The data can be used to justify investment in long-term improvements and/or make slight adjustments in temporary spaces to increase their effectiveness….(More)”
Urban technology analysis matrix
New Paper by Pablo Emilio Branchi , Carlos Fernández-Valdivielso , and Ignacio Raúl Matías: “Our objective is to develop a method for better analyzing the utility and impact of new technologies on Smart Cities. We have designed a tool that will evaluate new technologies according to a three-pronged scoring system that considers the impact on physical space, environmental issues, and city residents. The purpose of this tool is to be used by city planners as part of a strategic approach to the implementation of a Smart City initiative in order to reduce unnecessary public spending and ensure the optimal allocation of city resources….
The paper provides a list of the different elements to be analyzed in Smart Cities in the form of a matrix and develops the methodology to evaluate them in order to obtain a final score for technologies prior to its application in cities….Traditional technological scenarios have been challenged, and Smart Cities have become the center of urban competitiveness. A lack of clarity has been detected in the way of describing what Smart Cities are, and we try to establish a methodology for urban policy makers to do so. As a dynamic process that affects several aspects, researchers are encouraged to test the proposed solution further. (More)”
City Governments Are Using Yelp to Tell You Where Not to Eat
Michael Luca and Luther Lowe at HBR Blog: “…in recent years consumer-feedback platforms like TripAdvisor, Foursquare, and Chowhound have transformed the restaurant industry (as well as the hospitality industry), becoming important guides for consumers. Yelp has amassed about 67 million reviews in the last decade. So it’s logical to think that these platforms could transform hygiene awareness too — after all, people who contribute to review sites focus on some of the same things inspectors look for.
It turns out that one way user reviews can transform hygiene awareness is by helping health departments better utilize their resources. The deployment of inspectors is usually fairly random, which means time is often wasted on spot checks at clean, rule-abiding restaurants. Social media can help narrow the search for violators.
Within a given city or area, it’s possible to merge the entire history of Yelp reviews and ratings — some of which contain telltale words or phrases such as “dirty” and “made me sick” — with the history of hygiene violations and feed them into an algorithm that can predict the likelihood of finding problems at reviewed restaurants. Thus inspectors can be allocated more efficiently.
In San Francisco, for example, we broke restaurants into the top half and bottom half of hygiene scores. In a recent paper, one of us (Michael Luca, with coauthor Yejin Choi and her graduate students) showed that we could correctly classify more than 80% of restaurants into these two buckets using only Yelp text and ratings. In the next month, we plan to hold a contest on DrivenData to get even better algorithms to help cities out (we are jointly running the contest). Similar algorithms could be applied in any city and in other sorts of prediction tasks.
Another means for transforming hygiene awareness is through the sharing of health-department data with online review sites. The logic is simple: Diners should be informed about violations before they decide on a destination, rather than after.
Over the past two years, we have been working with cities to help them share inspection data with Yelp through an open-data standard that Yelp created in 2012 to encourage officials to put their information in places that are more useful to consumers. In San Francisco, Los Angeles, Raleigh, and Louisville, Kentucky, customers now see hygiene data alongside Yelp reviews. There’s evidence that users are starting to pay attention to this data — click-through rates are similar to those for other features on Yelp
….
And there’s no reason this type of data sharing should be limited to restaurant-inspection reports. Why not disclose data about dentists’ quality and regulatory compliance via Yelp? Why not use data from TripAdvisor to help spot bedbugs? Why not use Twitter to understand what citizens are concerned about, and what cities can do about it? Uses of social media data for policy, and widespread dissemination of official data through social media, have the potential to become important means of public accountability. (More)
Making City Hall Leaner
How do we create services that people actually want to use?
The first change is to start thinking about these services as products. What’s the difference? Well, this is where we can learn something from startups. Products are the tools that we build to deliver value to our users.
Products are typically managed by one or more product managers that watch very carefully how users interact with the product so the startup can determine which features to keep and which to toss. We can contrast this with traditional government services which are developed at some point to solve a problem of some sort, but because they are typically not monitored in a way to understand whether these services are actually adding value, they quickly fall out of sync with the needs of people.
Consider government websites that allow people to access their benefits. These sites are typically clunky to use and hard to navigate. This isn’t a small issue. It can be the difference between people getting and not getting the resources they need to survive.
Case in point: CalFresh.
These are services.
Compare this to a site such as Balance which was designed by watching how people use the CalFresh site, talking to these users about how they would like to access their benefits and then building a tool that actually responds to their needs.This is a product.
So, we need to be thinking about not only what government is building (in terms of tools), but also how it builds them.
The approach to building high-value products used by startups (and other orgs looking to build better products) is called Agile.
There are many flavors of Agile, each with their own strengths and weaknesses. One of the more recent agile methodologies that has garnered support in the startup community is Lean developed by Eric Reiss in his book, “The Lean Startup.”
Now, a word of caution. Any methodology that is used outside of the context in which it was intended runs the risk of simply not working. However, at its core, Lean is about learning what works and what doesn’t, so I’ll focus on the central elements of Lean since they have much to teach those of us who are working to overhaul local government about how to create value….(More)”
So, we need to be thinking about not only what government is building (in terms of tools), but also how it builds them.
The approach to building high-value products used by startups (and other orgs looking to build better products) is called Agile.
There are many flavors of Agile, each with their own strengths and weaknesses. One of the more recent agile methodologies that has garnered support in the startup community is Lean developed by Eric Reiss in his book, “The Lean Startup.”
Now, a word of caution. Any methodology that is used outside of the context in which it was intended runs the risk of simply not working. However, at its core, Lean is about learning what works and what doesn’t, so I’ll focus on the central elements of Lean since they have much to teach those of us who are working to overhaul local government about how to create value….(More)”
Tired of Being Profiled, a Programmer Turns to Crowdsourcing Cop Reviews
Christopher Moraff at Next City: “…despite the fact that policing is arguably one of the most important and powerful service professions a civilized society can produce, it’s far easier to find out if the plumber you just hired broke someone’s pipe while fixing their toilet than it is to find out if the cop patrolling your neighborhood broke someone’s head while arresting them.
A 31-year-old computer programmer has set out to fix that glitch with a new web-based (and soon to be mobile) crowdsourced rating tool called CopScore that is designed to help communities distinguish police officers who are worthy of praise from those who are not fit to wear the uniform….
CopScore is a work in progress, and, for the time being at least, a one-man show. Hardison does all the coding himself, often working through the night to bring new features online.
Currently in the very early beta stage, the platform works by consolidating information on the service records of individual police officers together with details of their interactions with constituents. The searchable platform includes data gleaned from public sources — such as social media and news articles — cross-referenced with Yelp-style ratings from citizens.
For Hardison, CopScore is as much a personal endeavor as it is a professional one. He says his youthful interest in computer programming — which he took up as a misbehaving fifth-grader under the guiding hand of a concerned teacher — made him the butt of the occassional joke in the predominantly African-American community of North Nashville where he grew up….”(More)
Making emotive games from open data
Katie Collins at WIRED: “Microsoft researcher Kati London’s aim is “to try to get people to think of data in terms of personalities, relationships and emotions”, she tells the audience at the Story Festival in London. Through Project Sentient Data, she uses her background in games development to create fun but meaningful experiences that bridge online interactions and things that are happening in the real world.
One such experience invited children to play against the real-time flow of London traffic through an online game called the Code of Everand. The aim was to test the road safety knowledge of 9-11 year olds and “make alertness something that kids valued”.
The core mechanic of the game was that of a normal world populated by little people, containing spirit channels that only kids could see and go through. Within these spirit channels, everything from lorries and cars from the streets became monsters. The children had to assess what kind of dangers the monsters posed and use their tools to dispel them.
“Games are great ways to blur and observe the ways people interact with real-world data,” says London.
In one of her earlier projects back in 2005, London used her knowledge of horticulture to bring artificial intelligence to plants. “Almost every workspace I go into has a half dead plant in it, so we gave plants the ability to tell us what they need.” It was, she says, an exercise in “humanising data” that led to further projects that saw her create self aware street signs and a dynamic city map that expressed shame neighbourhood by neighbourhood depending on the open dataset of public complaints in New York.
A further project turned complaint data into cartoons on Instagram every week. London praised the open data initiative in New York, but added that for people to access it, they had to know it existed and know where to find it. The cartoons were a “lightweight” form of “civic engagement” that helped to integrate hyperlocal issues into everyday conversation.
London also gamified community engagement through a project commissioned by the Knight Foundation called Macon Money….(More)”.
The Tricky Task of Rating Neighborhoods on 'Livability'
Tanvi Misra at CityLab: “Jokubas Neciunas was looking to buy an apartment almost two years back in Vilnius, Lithuania. He consulted real estate platforms and government data to help him decide the best option for him. In the process, he realized that there was a lot of information out there, but no one was really using it very well.
Fast-forward two years, and Neciunas and his colleagues have created PlaceILive.com—a start-up trying to leverage open data from cities and information from social media to create a holistic, accessible tool that measures the “livability” of any apartment or house in a city.
“Smart cities are the ones that have smart citizens,” says PlaceILive co-founder Sarunas Legeckas.
The team recognizes that foraging for relevant information in the trenches of open data might not be for everyone. So they tried to “spice it up” by creating a visually appealing, user-friendly portal for people looking for a new home to buy or rent. The creators hope PlaceILive becomes a one-stop platform where people find ratings on every quality-of-life metric important to them before their housing hunt begins.
In its beta form, the site features five cities—New York, Chicago, San Francisco, London and Berlin. Once you click on the New York portal, for instance, you can search for the place you want to know about by borough, zip code, or address. I pulled up Brooklyn….The index is calculated using a variety of public information sources (from transit agencies, police departments, and the Census, for instance) as well as other available data (from the likes of Google, Socrata, and Foursquare)….(More)”
Small Pieces Loosely Joined: How smarter use of technology and data can deliver real reform of local government
Policy Exchange (UK): “Local authorities could save up to £10billion by 2020 through smarter and more collaborative use of technology and data.
Small Pieces Loosely Joined highlights how every year councils lose more than £1 billion by failing to identify where fraud has taken place. The paper also sheds light on how a lack of data sharing and collaboration between many local authorities, as well as the use of bespoke IT systems, keeps the cost of providing public services unsustainably high.
The report sets out three ways in which local authorities could not only save billions of pounds, but also provide better, more coordinated public services:
- Using data to predict and prevent fraud. Each year councils lose in excess of £1.3 billion through Council Tax fraud, benefit fraud and housing tenancy fraud (such as illegal subletting). By collecting and analysing data from numerous different sources, it is possible to predict where future violations are most likely to occur and direct investigative teams to respond to them first.
- Sharing data between neighbouring councils. Sharing data would reveal where it might be beneficial for two or more neighbouring LAs to merge one or more services. For example, if one council spends £5m each year on combating a particular issue, such as investigating food safety violations, fly-tipping or pest control, it may be more cost-effective to hire the services of a neighbouring council that has a far greater incidence of that same issue.
- Phasing out costly bespoke IT systems. Rather than each LA independently designing or commissioning its own apps and online services (such as paying for council tax or reporting noisy neighbours), an ‘app store’ should be created where individuals, businesses or other organisations can bid to provide them. The services created could then be used by dozens – or even hundreds – of LAs, creating economies of scale that bring down prices for all.
Since 2008, councils have shouldered the largest spending cuts of any part of the public sector – despite providing 80% of local public services – and face a funding shortfall of £12.4 billion by 2020. Some are doing admirably well under this extreme financial pressure, developing innovative schemes using data to ensure that they scale back spending but continue to provide vital public services. For example, Leeds, Yorkshire and Humber are developing a shared platform for digital services needed by all three councils. Similarly, a collaboration of public sector organisations in and around Hampshire and the Isle of Wight is developing ways of sharing data and helping neighbouring councils to share content and data through the Hampshire Hub.
FULL Report“