You Are Now Remotely Controlled

Curated on Posted on by Stefaan Verhulst

Essay by Shoshana Zuboff in The New York Times: “…Only repeated crises have taught us that these platforms are not bulletin boards but hyper-velocity global bloodstreams into which anyone may introduce a dangerous virus without a vaccine. This is how Facebook’s chief executive, Mark Zuckerberg, could legally refuse to remove a faked video of Speaker of the House Nancy Pelosi and later double down on this decision, announcing that political advertising would not be subject to fact-checking.

All of these delusions rest on the most treacherous hallucination of them all: the belief that privacy is private. We have imagined that we can choose our degree of privacy with an individual calculation in which a bit of personal information is traded for valued services — a reasonable quid pro quo.For example, when Delta Air Lines piloted a biometric data system at the Atlanta airport, the company reported that of nearly 25,000 customers who traveled there each week, 98 percent opted into the process, noting that “the facial recognition option is saving an average of two seconds for each customer at boarding, or nine minutes when boarding a wide body aircraft.”

In fact the rapid development of facial recognition systems reveals the public consequences of this supposedly private choice. Surveillance capitalists have demanded the right to take our faces wherever they appear — on a city street or a Facebook page. The Financial Times reported that a Microsoft facial recognition training database of 10 million images plucked from the internet without anyone’s knowledge and supposedly limited to academic research was employed by companies like IBM and state agencies that included the United States and Chinese military. Among these were two Chinese suppliers of equipment to officials in Xinjiang, where members of the Uighur community live in open-air prisons under perpetual surveillance by facial recognition systems.

Privacy is not private, because the effectiveness of these and other private or public surveillance and control systems depends upon the pieces of ourselves that we give up — or that are secretly stolen from us.

Our digital century was to have been democracy’s Golden Age. Instead, we enter its third decade marked by a stark new form of social inequality best understood as “epistemic inequality.” It recalls a pre-Gutenberg era of extreme asymmetries of knowledge and the power that accrues to such knowledge, as the tech giants seize control of information and learning itself. The delusion of “privacy as private” was crafted to breed and feed this unanticipated social divide. Surveillance capitalists exploit the widening inequity of knowledge for the sake of profits. They manipulate the economy, our society and even our lives with impunity, endangering not just individual privacy but democracy itself. Distracted by our delusions, we failed to notice this bloodless coup from above….(More)”.

Reuse of open data in Quebec: from economic development to government transparency

Curated on Posted on by Stefaan Verhulst

Paper by

Reuse of open data in Quebec: from economic development to government transparency

Paper by Christian Boudreau: “Based on the history of open data in Quebec, this article discusses the reuse of these data by various actors within society, with the aim of securing desired economic, administrative and democratic benefits. Drawing on an analysis of government measures and community practices in the field of data reuse, the study shows that the benefits of open data appear to be inconclusive in terms of economic growth. On the other hand, their benefits seem promising from the point of view of government transparency in that it allows various civil society actors to monitor the integrity and performance of government activities. In the age of digital data and networks, the state must be seen not only as a platform conducive to innovation, but also as a rich field of study that is closely monitored by various actors driven by political and social goals….

Although the economic benefits of open data have been inconclusive so far, governments, at least in Quebec, must not stop investing in opening up their data. In terms of transparency, the results of the study suggest that the benefits of open data are sufficiently promising to continue releasing government data, if only to support the evaluation and planning activities of public programmes and services….(More)”.

People learn in different ways. The way we teach should reflect that

Curated on Posted on by Stefaan Verhulst

Article by Jason Williams-Bellamy and Beth Simone Noveck: “There’s never been more hybrid learning in the public sector than today…

There are pros and cons in online and in-person training. But some governments are combining both in a hybrid (also known as blended) learning program. According to the Online Learning Consortium, hybrid courses can be either:

  • A classroom course in which online activity is mixed with classroom meetings, replacing a significant portion, but not all face-to-face activity
  • An online course that is supplemented by required face-to-face instruction such as lectures, discussions, or labs.

A hybrid course can effectively combine the short-term activity of an in-person workshop with the longevity and scale of an online course.

The Digital Leaders program in Israel is a good example of hybrid training. Digital Leaders is a nine-month program designed to train two cohorts of 40 leaders each in digital innovation by means of a regular series of online courses, shared between Israel and a similar program in the UK, interspersed with live workshops. This style of blended learning makes optimal use of participants’ time while also establishing a digital environment and culture among the cohort not seen in traditional programs.

The State government in New Jersey, where I serve as the Chief Innovation Officer, offers a free and publicly accessible online introduction to innovation skills for public servants called the Innovation Skills Accelerator. Those who complete the course become eligible for face-to-face project coaching and we are launching our first skills “bootcamp,” blending online and the face-to-face in Q1 2020.

Blended classrooms have been linked to greater engagement and increased collaboration among participating students. Blended courses allow learners to customise their learning experience in a way that is uniquely best suited for them. One study even found that blended learning improves student engagement and learning even if they only take advantage of the traditional in-classroom resources. While the added complexity of designing for online and off may be off-putting to some, the benefits are clear.

The best way to teach public servants is to give them multiple ways to learn….(More)”.

Hospitals Give Tech Giants Access to Detailed Medical Records

Curated on Posted on by Stefaan Verhulst

Melanie Evans at the Wall Street Journal: “Hospitals have granted Microsoft Corp., International Business Machines and Amazon.com Inc. the ability to access identifiable patient information under deals to crunch millions of health records, the latest examples of hospitals’ growing influence in the data economy.

The breadth of access wasn’t always spelled out by hospitals and tech giants when the deals were struck.

The scope of data sharing in these and other recently reported agreements reveals a powerful new role that hospitals play—as brokers to technology companies racing into the $3 trillion health-care sector. Rapid digitization of health records and privacy laws enabling companies to swap patient data have positioned hospitals as a primary arbiter of how such sensitive data is shared. 

“Hospitals are massive containers of patient data,” said Lisa Bari, a consultant and former lead for health information technology for the Centers for Medicare and Medicaid Services Innovation Center. 

Hospitals can share patient data as long as they follow federal privacy laws, which contain limited consumer protections, she said. “The data belongs to whoever has it.”…

Digitizing patients’ medical histories, laboratory results and diagnoses has created a booming market in which tech giants are looking to store and crunch data, with potential for groundbreaking discoveries and lucrative products.

There is no indication of wrongdoing in the deals. Officials at the companies and hospitals say they have safeguards to protect patients. Hospitals control data, with privacy training and close tracking of tech employees with access, they said. Health data can’t be combined independently with other data by tech companies….(More)”.

Information literacy in the age of algorithms

Curated on Posted on by Stefaan Verhulst

Report by Alison J. Head, Ph.D., Barbara Fister, Margy MacMillan: “…Three sets of questions guided this report’s inquiry:

  1. What is the nature of our current information environment, and how has it influenced how we access, evaluate, and create knowledge today? What do findings from a decade of PIL research tell us about the information skills and habits students will need for the future?
  2. How aware are current students of the algorithms that filter and shape the news and information they encounter daily? What
    concerns do they have about how automated decision-making systems may influence us, divide us, and deepen inequalities?
  3. What must higher education do to prepare students to understand the new media landscape so they will be able to participate in sharing and creating information responsibly in a changing and challenged world?
    To investigate these questions, we draw on qualitative data that PIL researchers collected from student focus groups and faculty interviews during fall 2019 at eight U.S. colleges and universities. Findings from a sample of 103 students and 37 professors reveal levels of awareness and concerns about the age of algorithms on college campuses. They are presented as research takeaways….(More)”.

The Future State CIO: How the Role will Drive Innovation

Curated on Posted on by Stefaan Verhulst

Report by Accenture/NASCIO: “…exploring the future role of the state CIO and how the state CIO will drive innovation.

The research included interviews and a survey of state CIOs to understand the role of state CIOs in promoting innovation in government.

  • The study explored how state IT organizations build the capacity to innovate and which best practices help in doing so.
  • We also examined how state CIOs embrace new and emerging technologies to create the best government outcomes.
  • Our report illuminates compelling opportunities, persistent obstacles, strategies for accelerating innovation and inspiring real-world case studies.
  • The report presents a set of practical recommendations for driving innovation…(More)”.

The wisdom of crowds: What smart cities can learn from a dead ox and live fish

Curated on Posted on by Stefaan Verhulst

Portland State University: “In 1906, Francis Galton was at a country fair where attendees had the opportunity to guess the weight of a dead ox. Galton took the guesses of 787 fair-goers and found that the average guess was only one pound off of the correct weight — even when individual guesses were off base.

This concept, known as “the wisdom of crowds” or “collective intelligence,” has been applied to many situations over the past century, from people estimating the number of jellybeans in a jar to predicting the winners of major sporting events — often with high rates of success. Whatever the problem, the average answer of the crowd seems to be an accurate solution.

But does this also apply to knowledge about systems, such as ecosystems, health care, or cities? Do we always need in-depth scientific inquiries to describe and manage them — or could we leverage crowds?

This question has fascinated Antonie J. Jetter, associate professor of Engineering and Technology Management for many years. Now, there’s an answer. A recent study, which was co-authored by Jetter and published in Nature Sustainability, shows that diverse crowds of local natural resource stakeholders can collectively produce complex environmental models very similar to those of trained experts.

For this study, about 250 anglers, water guards and board members of German fishing clubs were asked to draw connections showing how ecological relationships influence the pike stock from the perspective of the anglers and how factors like nutrients and fishing pressures help determine the number of pike in a freshwater lake ecosystem. The individuals’ drawings — or their so-called mental models — were then mathematically combined into a collective model representing their averaged understanding of the ecosystem and compared with the best scientific knowledge on the same subject.

The result is astonishing. If you combine the ideas from many individual anglers by averaging their mental models, the final outcomes correspond more or less exactly to the scientific knowledge of pike ecology — local knowledge of stakeholders produces results that are in no way inferior to lengthy and expensive scientific studies….(More)”.

The Wild Wild West of Data Hoarding in the Federal Government

Curated on Posted on by Stefaan Verhulst

ActiveNavigation: “There is a strong belief, both in the public and private sector, that the worst thing you can do with a piece of data is to delete it. The government stores all sorts of data, from traffic logs to home ownership statistics. Data is obviously incredibly important to the Federal Government – but storing large amounts of it poses significant compliance and security risks – especially with the rise of Nation State hackers. As the risk of being breached continues to rise, why is the government not tackling their data storage problem head on?

The Myth of “Free” Storage

Storage is cheap, especially compared to 10-15 years ago. Cloud storage has made it easier than ever to store swaths of information, creating what some call “digital landfills.” However, the true cost of storage isn’t in the ones and zeros sitting on the server somewhere. It’s the business cost.

As information stores continue to grow, the Federal Government’s ability to execute moving information to the correct place gets harder and harder, not to mention more expensive. The U.S. Government has a duty to provide accurate, up-to-date information to its taxpayers – meaning that sharing “bad data” is not an option.

The Association of Information and Image Management (AIIM) reports that half of an organization’s retained data has no value. So far, in 2019, through our work with Federal Agencies, we have discovered that this number, is in fact, low. Over 66% of data we’ve indexed, by the client’s definition, has fallen into that “junk” category. Eliminating junk data paves the way for greater accessibility, transparency and major financial savings. But what is “junk” data?

Redundant, Obsolete and Trivial (ROT) Data

Data is important – but if you can’t assign a value to it, it can become impossible to manage. Simply put, ROT data is digital information that an organization retains, that has no business or legal value. To be efficient from both a cyber hygiene and business perspective, the government needs to get better at purging their ROT data.

Again, purging data doesn’t just help with the hard cost of storage and backups, etc. For example, think about what needs to be done to answer a Freedom of Information Act (FOIA) request. You have a petabyte of data. You have at least a billion documents you need to funnel through to be able to respond to that FOIA request. By eliminating 50% of your ROT data, you probably have also reduced your FOIA response time by 50%.

Records and information governance, taken at face value, might seem fairly esoteric. It may not be as fun or as sexy as the new Space Force, but the reality is, the only way to know if the government is doing what it says it’s through records and information. You can’t answer an FOIA request if there’s no material. You can’t answer Congress if the material isn’t accurate. Being able to access timely, accurate information is critical. That’s why NARA is advocating a move to electronic records.…(More)”.

Paging Dr. Google: How the Tech Giant Is Laying Claim to Health Data

Curated on Posted on by Stefaan Verhulst

Wall Street Journal: “Roughly a year ago, Google offered health-data company Cerner Corp.an unusually rich proposal.

Cerner was interviewing Silicon Valley giants to pick a storage provider for 250 million health records, one of the largest collections of U.S. patient data. Google dispatched former chief executive Eric Schmidt to personally pitch Cerner over several phone calls and offered around $250 million in discounts and incentives, people familiar with the matter say. 

Google had a bigger goal in pushing for the deal than dollars and cents: a way to expand its effort to collect, analyze and aggregate health data on millions of Americans. Google representatives were vague in answering questions about how Cerner’s data would be used, making the health-care company’s executives wary, the people say. Eventually, Cerner struck a storage deal with Amazon.com Inc. instead.

The failed Cerner deal reveals an emerging challenge to Google’s move into health care: gaining the trust of health care partners and the public. So far, that has hardly slowed the search giant.

Google has struck partnerships with some of the country’s largest hospital systems and most-renowned health-care providers, many of them vast in scope and few of their details previously reported. In just a few years, the company has achieved the ability to view or analyze tens of millions of patient health records in at least three-quarters of U.S. states, according to a Wall Street Journal analysis of contractual agreements. 

In certain instances, the deals allow Google to access personally identifiable health information without the knowledge of patients or doctors. The company can review complete health records, including names, dates of birth, medications and other ailments, according to people familiar with the deals.

The prospect of tech giants’ amassing huge troves of health records has raised concerns among lawmakers, patients and doctors, who fear such intimate data could be used without individuals’ knowledge or permission, or in ways they might not anticipate. 

Google is developing a search tool, similar to its flagship search engine, in which patient information is stored, collated and analyzed by the company’s engineers, on its own servers. The portal is designed for use by doctors and nurses, and eventually perhaps patients themselves, though some Google staffers would have access sooner. 

Google executives and some health systems say that detailed data sharing has the potential to improve health outcomes. Large troves of data help fuel algorithms Google is creating to detect lung cancer, eye disease and kidney injuries. Hospital executives have long sought better electronic record systems to reduce error rates and cut down on paperwork….

Legally, the information gathered by Google can be used for purposes beyond diagnosing illnesses, under laws enacted during the dial-up era. U.S. federal privacy laws make it possible for health-care providers, with little or no input from patients, to share data with certain outside companies. That applies to partners, like Google, with significant presences outside health care. The company says its intentions in health are unconnected with its advertising business, which depends largely on data it has collected on users of its many services, including email and maps.

Medical information is perhaps the last bounty of personal data yet to be scooped up by technology companies. The health data-gathering efforts of other tech giants such as Amazon and International Business Machines Corp. face skepticism from physician and patient advocates. But Google’s push in particular has set off alarm bells in the industry, including over privacy concerns. U.S. senators, as well as health-industry executives, are questioning Google’s expansion and its potential for commercializing personal data….(More)”.

On Digital Disinformation and Democratic Myths

Curated on Posted on by Stefaan Verhulst

 David Karpf at MediaWell: “…How many votes did Cambridge Analytica affect in the 2016 presidential election? How much of a difference did the company actually make?

Cambridge Analytica has become something of a Rorschach test among those who pay attention to digital disinformation and microtargeted propaganda. Some hail the company as a digital Svengali, harnessing the power of big data to reshape the behavior of the American electorate. Others suggest the company was peddling digital snake oil, with outlandish marketing claims that bore little resemblance to their mundane product.

One thing is certain: the company has become a household name, practically synonymous with disinformation and digital propaganda in the aftermath of the 2016 election. It has claimed credit for the surprising success of the Brexit referendum and for the Trump digital strategy. Journalists such as Carole Cadwalladr and Hannes Grasseger and Mikael Krogerus have published longform articles that dive into the “psychographic” breakthroughs that the company claims to have made. Cadwalladr also exposed the links between the company and a network of influential conservative donors and political operatives. Whistleblower Chris Wylie, who worked for a time as the company’s head of research, further detailed how it obtained a massive trove of Facebook data on tens of millions of American citizens, in violation of Facebook’s terms of service. The Cambridge Analytica scandal has been a driving force in the current “techlash,” and has been the topic of congressional hearings, documentaries, mass-market books, and scholarly articles.

The reasons for concern are numerous. The company’s own marketing materials boasted about radical breakthroughs in psychographic targeting—developing psychological profiles of every US voter so that political campaigns could tailor messages to exploit psychological vulnerabilities. Those marketing claims were paired with disturbing revelations about the company violating Facebook’s terms of service to scrape tens of millions of user profiles, which were then compiled into a broader database of US voters. Cambridge Analytica behaved unethically. It either broke a lot of laws or demonstrated that old laws needed updating. When the company shut down, no one seemed to shed a tear.

But what is less clear is just how different Cambridge Analytica’s product actually was from the type of microtargeted digital advertisements that every other US electoral campaign uses. Many of the most prominent researchers warning the public about how Cambridge Analytica uses our digital exhaust to “hack our brains” are marketing professors, more accustomed to studying the impact of advertising in commerce than in elections. The political science research community has been far more skeptical. An investigation from Nature magazine documented that the evidence of Cambridge Analytica’s independent impact on voter behavior is basically nonexistent (Gibney 2018). There is no evidence that psychographic targeting actually works at the scale of the American electorate, and there is also no evidence that Cambridge Analytica in fact deployed psychographic models while working for the Trump campaign. The company clearly broke Facebook’s terms of service in acquiring its massive Facebook dataset. But it is not clear that the massive dataset made much of a difference.

At issue in the Cambridge Analytica case are two baseline assumptions about political persuasion in elections. First, what should be our point of comparison for digital propaganda in elections? Second, how does political persuasion in elections compare to persuasion in commercial arenas and marketing in general?…(More)”.