Complex Systems Change Starts with Those Who Use the Systems


Madeleine Clarke & John Healy at Stanford Social Innovation Review: “Philanthropy, especially in the United States and Europe, is increasingly espousing the idea that transformative shifts in social care, education, and health systems are needed. Yet successful examples of systems-level reform are rare. Concepts such as collective impact (funder-driven, cross-sector collaboration), implementation science (methods to promote the systematic uptake of research findings), and catalytic philanthropy (funders playing a powerful role in mobilizing fundamental reforms) have gained prominence as pathways to this kind of change. These approaches tend to characterize philanthropy—usually foundations—as the central, heroic actor. Meanwhile, research on change within social and health services continues to indicate that deeply ingrained beliefs and practices, such as overly medicalized models of care for people with intellectual disabilities, and existing resource distribution, which often maintains the pay and conditions of professional groups, inhibits the introduction of reform into complex systems. A recent report by RAND, for example, showed that a $1 billion, seven-year initiative to improve teacher performance failed, and cited the complexity of the system and practitioners’ resistance to change as possible explanations. 

We believe the most effective way to promote systems-level social change is to place the voices of people who use social services—the people for whom change matters most—at the center of change processes. But while many philanthropic organizations tout the importance of listening to the “end beneficiaries” or “service users,” the practice nevertheless remains an underutilized methodology for countering systemic obstacles to change and, ultimately, reforming complex systems….(More)”.

Towards “Government as a Platform”? Preliminary Lessons from Australia, the United Kingdom and the United States


Paper by J. Ramon Gil‐Garcia, Paul Henman, and Martha Alicia Avila‐Maravilla: “In the last two decades, Internet portals have been used by governments around the world as part of very diverse strategies from service provision to citizen engagement. Several authors propose that there is an evolution of digital government reflected in the functionality and sophistication of these portals and other technologies. More recently, scholars and practitioners are proposing different conceptualizations of “government as a platform” and, for some, this could be the next stage of digital government. However, it is not clear what are the main differences between a sophisticated Internet portal and a platform. Therefore, based on an analysis of three of the most advanced national portals, this ongoing research paper explores to what extent these digital efforts clearly represent the basic characteristics of platforms. So, this paper explores questions such as: (1) to what extent current national portals reflect the characteristics of what has been called “government as a platform?; and (2) Are current national portals evolving towards “government as a platform”?…(More)”.

What statistics can and can’t tell us about ourselves


Hannah Fry at The New Yorker: “Harold Eddleston, a seventy-seven-year-old from Greater Manchester, was still reeling from a cancer diagnosis he had been given that week when, on a Saturday morning in February, 1998, he received the worst possible news. He would have to face the future alone: his beloved wife had died unexpectedly, from a heart attack.

Eddleston’s daughter, concerned for his health, called their family doctor, a well-respected local man named Harold Shipman. He came to the house, sat with her father, held his hand, and spoke to him tenderly. Pushed for a prognosis as he left, Shipman replied portentously, “I wouldn’t buy him any Easter eggs.” By Wednesday, Eddleston was dead; Dr. Shipman had murdered him.

Harold Shipman was one of the most prolific serial killers in history. In a twenty-three-year career as a mild-mannered and well-liked family doctor, he injected at least two hundred and fifteen of his patients with lethal doses of opiates. He was finally arrested in September, 1998, six months after Eddleston’s death.

David Spiegelhalter, the author of an important and comprehensive new book, “The Art of Statistics” (Basic), was one of the statisticians tasked by the ensuing public inquiry to establish whether the mortality rate of Shipman’s patients should have aroused suspicion earlier. Then a biostatistician at Cambridge, Spiegelhalter found that Shipman’s excess mortality—the number of his older patients who had died in the course of his career over the number that would be expected of an average doctor’s—was a hundred and seventy-four women and forty-nine men at the time of his arrest. The total closely matched the number of victims confirmed by the inquiry….

In 1825, the French Ministry of Justice ordered the creation of a national collection of crime records. It seems to have been the first of its kind anywhere in the world—the statistics of every arrest and conviction in the country, broken down by region, assembled and ready for analysis. It’s the kind of data set we take for granted now, but at the time it was extraordinarily novel. This was an early instance of Big Data—the first time that mathematical analysis had been applied in earnest to the messy and unpredictable realm of human behavior.

Or maybe not so unpredictable. In the early eighteen-thirties, a Belgian astronomer and mathematician named Adolphe Quetelet analyzed the numbers and discovered a remarkable pattern. The crime records were startlingly consistent. Year after year, irrespective of the actions of courts and prisons, the number of murders, rapes, and robberies reached almost exactly the same total. There is a “terrifying exactitude with which crimes reproduce themselves,” Quetelet said. “We know in advance how many individuals will dirty their hands with the blood of others. How many will be forgers, how many poisoners.”

To Quetelet, the evidence suggested that there was something deeper to discover. He developed the idea of a “Social Physics,” and began to explore the possibility that human lives, like planets, had an underlying mechanistic trajectory. There’s something unsettling in the idea that, amid the vagaries of choice, chance, and circumstance, mathematics can tell us something about what it is to be human. Yet Quetelet’s overarching findings still stand: at some level, human life can be quantified and predicted. We can now forecast, with remarkable accuracy, the number of women in Germany who will choose to have a baby each year, the number of car accidents in Canada, the number of plane crashes across the Southern Hemisphere, even the number of people who will visit a New York City emergency room on a Friday evening….(More)”

Index: The Data Universe 2019


By Michelle Winowatan, Andrew J. Zahuranec, Andrew Young, Stefaan Verhulst, Max Jun Kim

The Living Library Index – inspired by the Harper’s Index – provides important statistics and highlights global trends in governance innovation. This installment focuses on the data universe.

Please share any additional, illustrative statistics on data, or other issues at the nexus of technology and governance, with us at [email protected]

Internet Traffic:

  • Percentage of the world’s population that uses the internet: 51.2% (3.9 billion people) – 2018
  • Number of search processed worldwide by Google every year: at least 2 trillion – 2016
  • Website traffic worldwide generated through mobile phones: 52.2% – 2018
  • The total number of mobile subscriptions in the first quarter of 2019: 7.9 billion (addition of 44 million in quarter) – 2019
  • Amount of mobile data traffic worldwide: nearly 30 billion GB – 2018
  • Data category with highest traffic worldwide: video (60%) – 2018
  • Global average of data traffic per smartphone per month: 5.6 GB – 2018
    • North America: 7 GB – 2018
    • Latin America: 3.1 GB – 2018
    • Western Europe: 6.7 GB – 2018
    • Central and Eastern Europe: 4.5 GB – 2018
    • North East Asia: 7.1 GB – 2018
    • Southeast Asia and Oceania: 3.6 GB – 2018
    • India, Nepal, and Bhutan: 9.8 GB – 2018
    • Middle East and Africa: 3.0 GB – 2018
  • Time between the creation of each new bitcoin block: 9.27 minutes – 2019

Streaming Services:

  • Total hours of video streamed by Netflix users every minute: 97,222 – 2017
  • Hours of YouTube watched per day: over 1 billion – 2018
  • Number of tracks uploaded to Spotify every day: Over 20,000 – 2019
  • Number of Spotify’s monthly active users: 232 million – 2019
  • Spotify’s total subscribers: 108 million – 2019
  • Spotify’s hours of content listened: 17 billion – 2019
  • Total number of songs on Spotify’s catalog: over 30 million – 2019
  • Apple Music’s total subscribers: 60 million – 2019
  • Total number of songs on Apple Music’s catalog: 45 million – 2019

Social Media:

Calls and Messaging:

Retail/Financial Transaction:

  • Number of packages shipped by Amazon in a year: 5 billion – 2017
  • Total value of payments processed by Venmo in a year: USD 62 billion – 2019
  • Based on an independent analysis of public transactions on Venmo in 2017:
  • Based on a non-representative survey of 2,436 US consumers between the ages of 21 and 72 on P2P platforms:
    • The average volume of transactions handled by Venmo: USD 64.2 billion – 2019
    • The average volume of transactions handled by Zelle: USD 122.0 billion – 2019
    • The average volume of transactions handled by PayPal: USD 141.8 billion – 2019 
    • Platform with the highest percent adoption among all consumers: PayPal (48%) – 2019 

Internet of Things:

Sources:

The hidden assumptions in public engagement: A case study of engaging on ethics in government data analysis


Paper by Emily S. Rempel, Julie Barnett and Hannah Durrant: “This study examines the hidden assumptions around running public-engagement exercises in government. We study an example of public engagement on the ethics of combining and analysing data in national government – often called data science ethics. We study hidden assumptions, drawing on hidden curriculum theories in education research, as it allows us to identify conscious and unconscious underlying processes related to conducting public engagement that may impact results. Through participation in the 2016 Public Dialogue for Data Science Ethics in the UK, four key themes were identified that exposed underlying public engagement norms. First, that organizers had constructed a strong imagined public as neither overly critical nor supportive, which they used to find and engage participants. Second, that official aims of the engagement, such as including publics in developing ethical data regulations, were overshadowed by underlying meta-objectives, such as counteracting public fears. Third, that advisory group members, organizers and publics understood the term ‘engagement’ in varying ways, from creating interest to public inclusion. And finally, that stakeholder interests, particularly government hopes for a positive report, influenced what was written in the final report. Reflection on these underlying mechanisms, such as the development of meta-objectives that seek to benefit government and technical stakeholders rather than publics, suggests that the practice of public engagement can, in fact, shut down opportunities for meaningful public dialogue….(More)”.

Misinformation Has Created a New World Disorder


Claire Wardle at Scientific American: “…Online misinformation has been around since the mid-1990s. But in 2016 several events made it broadly clear that darker forces had emerged: automation, microtargeting and coordination were fueling information campaigns designed to manipulate public opinion at scale. Journalists in the Philippines started raising flags as Rodrigo Duterte rose to power, buoyed by intensive Facebook activity. This was followed by unexpected results in the Brexit referendum in June and then the U.S. presidential election in November—all of which sparked researchers to systematically investigate the ways in which information was being used as a weapon.

During the past three years the discussion around the causes of our polluted information ecosystem has focused almost entirely on actions taken (or not taken) by the technology companies. But this fixation is too simplistic. A complex web of societal shifts is making people more susceptible to misinformation and conspiracy. Trust in institutions is falling because of political and economic upheaval, most notably through ever widening income inequality. The effects of climate change are becoming more pronounced. Global migration trends spark concern that communities will change irrevocably. The rise of automation makes people fear for their jobs and their privacy.

Bad actors who want to deepen existing tensions understand these societal trends, designing content that they hope will so anger or excite targeted users that the audience will become the messenger. The goal is that users will use their own social capital to reinforce and give credibility to that original message.

Most of this content is designed not to persuade people in any particular direction but to cause confusion, to overwhelm and to undermine trust in democratic institutions from the electoral system to journalism. And although much is being made about preparing the U.S. electorate for the 2020 election, misleading and conspiratorial content did not begin with the 2016 presidential race, and it will not end after this one. As tools designed to manipulate and amplify content become cheaper and more accessible, it will be even easier to weaponize users as unwitting agents of disinformation….(More)”.

Credit: Jen Christiansen; Source: Information Disorder: Toward an Interdisciplinary Framework for Research and Policymaking, by Claire Wardle and Hossein Derakhshan. Council of Europe, October 2017

Study finds Big Data eliminates confidentiality in court judgements


Swissinfo: “Swiss researchers have found that algorithms that mine large swaths of data can eliminate anonymity in federal court rulings. This could have major ramifications for transparency and privacy protection.

This is the result of a study by the University of Zurich’s Institute of Law, published in the legal journal “Jusletter” and shared by Swiss public television SRF on Monday.

The study relied on a “web scraping technique” or mining of large swaths of data. The researchers created a database of all decisions of the Supreme Court available online from 2000 to 2018 – a total of 122,218 decisions. Additional decisions from the Federal Administrative Court and the Federal Office of Public Health were also added.

Using an algorithm and manual searches for connections between data, the researchers were able to de-anonymise, in other words reveal identities, in 84% of the judgments in less than an hour.

In this specific study, the researchers were able to identify the pharma companies and medicines hidden in the documents of the complaints filed in court.  

Study authors say that this could have far-reaching consequences for transparency and privacy. One of the study’s co-authors Kerstin Noëlle Vokinger, professor of law at the University of Zurich explains that, “With today’s technological possibilities, anonymisation is no longer guaranteed in certain areas”. The researchers say the technique could be applied to any publicly available database.

Vokinger added there is a need to balance necessary transparency while safeguarding the personal rights of individuals.

Adrian Lobsiger, the Swiss Federal Data Protection Commissioner, told SRF that this confirms his view that facts may need to be treated as personal data in the age of technology….(More)”.

Politics, Bureaucracy and Successful Governance


Inaugural lecture by K.J. Meier: “One of the major questions, perhaps the major question, in the field of public administration is how to reconcile the need for bureaucracy with the democratic process. Bureaucracies after all are not seen as democratic institutions and operate based on hierarchy and expertise rather than popular will (see Mosher 1968). I take a distinctly minority view in the field, seeing bureaucracy not so much as a threat to democracy in existing mature democracies but as a necessary precondition for the existence of democracy in modern society (Meier 1997).

Democracy is a system of governance with high transactions costs that seeks democratic ideals of representation, equity, and fairness with only modest, if any, concern for efficiency. Effective bureaucracies are the institutions that produce the outcomes that build public support for democracy and in a sense generate the surplus that allows democratic processes to survive and flourish. Although bureaucracies may have none of the trappings of democracy internally, their role in contributing to democratic governance means that they should also be considered democratic institutions. Scholars, politicians, and citizens need to be concerned about preserving and protecting bureaucracy just as they seek to preserve and protect our official institutions of democracy.

Within the general theme of bureaucracy and democracy, this lecture will address two major concerns – (1) the failure of politics which severs the crucial link between voters and elected officials and poses major challenges to bureaucrats seeking to administer effective programs, and (2) the subsequent need for bureaucracy to also become an institution that represents the public. Within this concern about bureaucratic representation, the lecture will address how bureaucracies can assess the needs of citizens, and more narrowly how representative bureaucracy can be and is instrumental to the bureaucracy, and finally the limits of symbolic representation within bureaucracies….(More)”.

Political innovation, digitalisation and public participation in party politics


Paper by Lisa Schmidthuber, Dennis Hilgers,  and Maximilian Rapp: “Citizen engagement is seen as a way to address a range of societal challenges, fiscal constraints, as well as wicked problems, and increasing public participation in political decisions could help to address low levels of trust in politicians and decreasing satisfaction with political parties. This paper examines the perceived impacts of an experiment by the Austrian People’s Party which, in response to reaching a historic low in the polls, opened up its manifesto process to public participation via digital technology. Analysis of survey data from participants found that self-efficacy is positively associated with participation intensity but negatively related to satisfaction. In contrast, collective efficacy is related to positive perceptions of public participation in party politics but does not influence levels of individual participation. Future research is needed to explore the outcomes of political innovations that use digital technologies to enable public participation on voting behaviour, party membership and attitudes to representative democracy….(More)”.

The Internet Freedom League: How to Push Back Against the Authoritarian Assault on the Web


Essay by Richard A. Clarke And Rob Knake in Foreign Affairs: “The early days of the Internet inspired a lofty dream: authoritarian states, faced with the prospect of either connecting to a new system of global communication or being left out of it, would choose to connect. According to this line of utopian thinking, once those countries connected, the flow of new information and ideas from the outside world would inexorably pull them toward economic openness and political liberalization. In reality, something quite different has happened. Instead of spreading democratic values and liberal ideals, the Internet has become the backbone of authoritarian surveillance states all over the world. Regimes in China, Russia, and elsewhere have used the Internet’s infrastructure to build their own national networks. At the same time, they have installed technical and legal barriers to prevent their citizens from reaching the wider Internet and to limit Western companies from entering their digital markets. 

But despite handwringing in Washington and Brussels about authoritarian schemes to split the Internet, the last thing Beijing and Moscow want is to find themselves relegated to their own networks and cut off from the global Internet. After all, they need access to the Internet to steal intellectual property, spread propaganda, interfere with elections in other countries, and threaten critical infrastructure in rival countries. China and Russia would ideally like to re-create the Internet in their own images and force the world to play by their repressive rules. But they haven’t been able to do that—so instead they have ramped up their efforts to tightly control outside access to their markets, limit their citizens’ ability to reach the wider Internet, and exploit the vulnerability that comes with the digital freedom and openness enjoyed in the West.

The United States and its allies and partners should stop worrying about the risk of authoritarians splitting the Internet. Instead, they should split it themselves, by creating a digital bloc within which data, services, and products can flow freely…(More)”.