Gamification and Sustainable Consumption: Overcoming the Limitations of Persuasive Technologies

Curated on Posted on by Stefaan Verhulst

Paper by Martina Z. Huber and Lorenz M. Hilty: “The current patterns of production and consumption in the industrialized world are not sustainable. The goods and services we consume cause resource extractions, greenhouse gas emissions and other environmental impacts that are already affecting the conditions of living on Earth. To support the transition toward sustainable consumption patterns, ICT applications that persuade consumers to change their behavior into a “green” direction have been developed in the field of Persuasive Technology (PT).

Such persuasive systems, however, have been criticized for two reasons. First, they are often based on the assumption that information (e.g., information on individual energy consumption) causes behavior change, or a change in awareness and attitude that then changes behavior. Second, PT approaches assume that the designer of the system starts from objective criteria for “sustainable” behavior and is able to operationalize them in the context of the application.

In this chapter, we are exploring the potential of gamification to overcome the limitations of persuasive systems. Gamification, the process of using game elements in a non-game context, opens up a broader design space for ICT applications created to support sustainable consumption. In particular, a gamification-based approach may give the user more autonomy in selecting goals and relating individual action to social interaction. The idea of gamification may also help designers to view the user’s actions in a broader context and to recognize the relevance of different motivational aspects of social interaction, such as competition and cooperation. Based on this discussion we define basic requirements to be used as guidance in gamificationbased motivation design for sustainable consumption….(More)”

Why interdisciplinary research matters

Curated on Posted on by Stefaan Verhulst

Special issue of Nature: “To solve the grand challenges facing society — energy, water, climate, food, health — scientists and social scientists must work together. But research that transcends conventional academic boundaries is harder to fund, do, review and publish — and those who attempt it struggle for recognition and advancement (see World View, page 291). This special issue examines what governments, funders, journals, universities and academics must do to make interdisciplinary work a joy rather than a curse.

A News Feature on page 308 asks where the modern trend for interdisciplinary research came from — and finds answers in the proliferation of disciplines in the twentieth century, followed by increasingly urgent calls to bridge them. An analysis of publishing data explores which fields and countries are embracing interdisciplinary research the most, and what impact such research has (page 306). Onpage 313, Rick Rylance, head of Research Councils UK and himself a researcher with one foot in literature and one in neuroscience, explains why interdisciplinarity will be the focus of a 2015–16 report from the Global Research Council. Around the world, government funding agencies want to know what it is, whether they should they invest in it, whether they are doing so effectively and, if not, what must change.

How can scientists successfully pursue research outside their comfort zone? Some answers come from Rebekah Brown, director of Monash University’s Monash Sustainability Institute in Melbourne, Australia, and her colleagues. They set out five principles for successful interdisciplinary working that they have distilled from years of encouraging researchers of many stripes to seek sustainability solutions (page 315). Similar ideas help scientists, curators and humanities scholars to work together on a collection that includes clay tablets, papyri, manuscripts and e-mail archives at the John Rylands Research Institute in Manchester, UK, reveals its director, Peter Pormann, on page 318.

Finally, on page 319, Clare Pettitt reassesses the multidisciplinary legacy of Richard Francis Burton — Victorian explorer, ethnographer, linguist and enthusiastic amateur natural scientist who got some things very wrong, but contributed vastly to knowledge of other cultures and continents. Today’s would-be interdisciplinary scientists can draw many lessons from those of the past — and can take our polymathy quiz online at nature.com/inter. (Nature special:Interdisciplinarity)

The Data Revolution for Sustainable Development

Curated on Posted on by Stefaan Verhulst

Jeffrey D. Sachs at Project Syndicate: “There is growing recognition that the success of the Sustainable Development Goals (SDGs), which will be adopted on September 25 at a special United Nations summit, will depend on the ability of governments, businesses, and civil society to harness data for decision-making…

One way to improve data collection and use for sustainable development is to create an active link between the provision of services and the collection and processing of data for decision-making. Take health-care services. Every day, in remote villages of developing countries, community health workers help patients fight diseases (such as malaria), get to clinics for checkups, receive vital immunizations, obtain diagnoses (through telemedicine), and access emergency aid for their infants and young children (such as for chronic under-nutrition). But the information from such visits is usually not collected, and even if it is put on paper, it is never used again.
We now have a much smarter way to proceed. Community health workers are increasingly supported by smart-phone applications, which they can use to log patient information at each visit. That information can go directly onto public-health dashboards, which health managers can use to spot disease outbreaks, failures in supply chains, or the need to bolster technical staff. Such systems can provide a real-time log of vital events, including births and deaths, and even use so-called verbal autopsies to help identify causes of death. And, as part of electronic medical records, the information can be used at future visits to the doctor or to remind patients of the need for follow-up visits or medical interventions….
Fortunately, the information and communications technology revolution and the spread of broadband coverage nearly everywhere can quickly make such time lags a thing of the past. As indicated in the report A World that Counts: Mobilizing the Data Revolution for Sustainable Development, we must modernize the practices used by statistical offices and other public agencies, while tapping into new sources of data in a thoughtful and creative way that complements traditional approaches.
Through more effective use of smart data – collected during service delivery, economic transactions, and remote sensing – the fight against extreme poverty will be bolstered; the global energy system will be made much more efficient and less polluting; and vital services such as health and education will be made far more effective and accessible.
With this breakthrough in sight, several governments, including that of the United States, as well as businesses and other partners, have announced plans to launch a new “Global Partnership for Sustainable Development Data” at the UN this month. The new partnership aims to strengthen data collection and monitoring efforts by raising more funds, encouraging knowledge-sharing, addressing key barriers to access and use of data, and identifying new big-data strategies to upgrade the world’s statistical systems.
The UN Sustainable Development Solutions Network will support the new Global Partnership by creating a new Thematic Network on Data for Sustainable Development, which will bring together leading data scientists, thinkers, and academics from across multiple sectors and disciplines to form a center of data excellence….(More)”

Sustainable Value of Open Government Data

Curated on Posted on by Stefaan Verhulst

Phd Thesis from Thorhildur Jetzek: “The impact of the digital revolution on our societies can be compared to the ripples caused by a stone thrown in water: spreading outwards and affecting a larger and larger part of our lives with every year that passes. One of the many effects of this revolution is the emergence of an already unprecedented amount of digital data that is accumulating exponentially. Moreover, a central affordance of digitization is the ability to distribute, share and collaborate, and we have thus seen an “open theme” gaining currency in recent years. These trends are reflected in the explosion of Open Data Initiatives (ODIs) around the world. However, while hundreds of national and local governments have established open data portals, there is a general feeling that these ODIs have not yet lived up to their true potential. This feeling is not without good reason; the recent Open Data Barometer report highlights that strong evidence on the impacts of open government data is almost universally lacking (Davies, 2013). This lack of evidence is disconcerting for government organizations that have already expended money on opening data, and might even result in the termination of some ODIs. This lack of evidence also raises some relevant questions regarding the nature of value generation in the context of free data and sharing of information over networks. Do we have the right methods, the right intellectual tools, to understand and reflect the value that is generated in such ecosystems?

This PhD study addresses the question of How is value generated from open data? through a mixed methods, macro-level approach. For the qualitative analysis, I have conducted two longitudinal case studies in two different contexts. The first is the case of the Basic Data Program (BDP), which is a Danish ODI. For this case, I studied the supply-side of open data publication, from the creation of open data strategy towards the dissemination and use of data. The second case is a demand-side study on the energy tech company Opower. Opower has been an open data user for many years and have used open data to create and disseminate personalized information on energy use. This information has already contributed to a measurable world-wide reduction in CO2 emissions as well as monetary savings. Furthermore, to complement the insights from these two cases I analyzed quantitative data from 76 countries over the years 2012 and 2013. I have used these diverse sources of data to uncover the most important relationships or mechanisms, that can explain how open data are used to generate sustainable value….(More)”

Smarter as the New Urban Agenda: A Comprehensive View of the 21st Century City

Curated on Posted on by Stefaan Verhulst

Book edited by Gil-Garcia, J. Ramon, Pardo, Theresa A., Nam, Taewoo: “This book will provide one of the first comprehensive approaches to the study of smart city governments with theories and concepts for understanding and researching 21st century city governments innovative methodologies for the analysis and evaluation of smart city initiatives. The term “smart city” is now generally used to represent efforts that in different ways describe a comprehensive vision of a city for the present and future. A smarter city infuses information into its physical infrastructure to improve conveniences, facilitate mobility, add efficiencies, conserve energy, improve the quality of air and water, identify problems and fix them quickly, recover rapidly from disasters, collect data to make better decisions, deploy resources effectively and share data to enable collaboration across entities and domains. These and other similar efforts are expected to make cities more intelligent in terms of efficiency, effectiveness, productivity, transparency, and sustainability, among other important aspects. Given this changing social, institutional and technology environment, it seems feasible and likeable to attain smarter cities and by extension, smarter governments: virtually integrated, networked, interconnected, responsive, and efficient. This book will help build the bridge between sound research and practice expertise in the area of smarter cities and will be of interest to researchers and students in the e-government, public administration, political science, communication, information science, administrative sciences and management, sociology, computer science, and information technology. As well as government officials and public managers who will find practical recommendations based on rigorous studies that will contain insights and guidance for the development, management, and evaluation of complex smart cities and smart government initiatives.​…(More)”

(US) Administration Announces New “Smart Cities” Initiative to Help Communities Tackle Local Challenges and Improve City Services

Curated on Posted on by Stefaan Verhulst

Factsheet from the White House: “Today, the Administration is announcing a new “Smart Cities” Initiative that will invest over $160 million in federal research and leverage more than 25 new technology collaborations to help local communities tackle key challenges such as reducing traffic congestion, fighting crime, fostering economic growth, managing the effects of a changing climate, and improving the delivery of city services. The new initiative is part of this Administration’s overall commitment to target federal resources to meet local needs and support community-led solutions.

Over the past six years, the Administration has pursued a place-based approach to working with communities as they tackle a wide range of challenges, from investing in infrastructure and filling open technology jobs to bolstering community policing. Advances in science and technology have the potential to accelerate these efforts. An emerging community of civic leaders, data scientists, technologists, and companies are joining forces to build “Smart Cities” – communities that are building an infrastructure to continuously improve the collection, aggregation, and use of data to improve the life of their residents – by harnessing the growing data revolution, low-cost sensors, and research collaborations, and doing so securely to protect safety and privacy.

As part of the initiative, the Administration is announcing:

  • More than $35 million in new grants and over $10 million in proposed investments to build a research infrastructure for Smart Cities by the National Science Foundation and National Institute of Standards and Technology.
  • Nearly $70 million in new spending and over $45 million in proposed investments to unlock new solutions in safety, energy, climate preparedness, transportation, health and more, by the Department of Homeland Security, Department of Transportation, Department of Energy, Department of Commerce, and the Environmental Protection Agency.
  • More than 20 cities participating in major new multi-city collaborations that will help city leaders effectively collaborate with universities and industry.

Today, the Administration is also hosting a White House Smart Cities Forum, coinciding with Smart Cities Week hosted by the Smart Cities Council, to highlight new steps and brainstorm additional ways that science and technology can support municipal efforts.

The Administration’s Smart Cities Initiative will begin with a focus on key strategies:

  • Creating test beds for “Internet of Things” applications and developing new multi-sector collaborative models: Technological advancements and the diminishing cost of IT infrastructure have created the potential for an “Internet of Things,” a ubiquitous network of connected devices, smart sensors, and big data analytics. The United States has the opportunity to be a global leader in this field, and cities represent strong potential test beds for development and deployment of Internet of Things applications. Successfully deploying these and other new approaches often depends on new regional collaborations among a diverse array of public and private actors, including industry, academia, and various public entities.
  • Collaborating with the civic tech movement and forging intercity collaborations: There is a growing community of individuals, entrepreneurs, and nonprofits interested in harnessing IT to tackle local problems and work directly with city governments. These efforts can help cities leverage their data to develop new capabilities. Collaborations across communities are likewise indispensable for replicating what works in new places.
  • Leveraging existing Federal activity: From research on sensor networks and cybersecurity to investments in broadband infrastructure and intelligent transportation systems, the Federal government has an existing portfolio of activities that can provide a strong foundation for a Smart Cities effort.
  • Pursuing international collaboration: Fifty-four percent of the world’s population live in urban areas. Continued population growth and urbanization will add 2.5 billion people to the world’s urban population by 2050. The associated climate and resource challenges demand innovative approaches. Products and services associated with this market present a significant export opportunity for the U.S., since almost 90 percent of this increase will occur in Africa and Asia.

Complementing this effort, the President’s Council of Advisors on Science and Technology is examining how a variety of technologies can enhance the future of cities and the quality of life for urban residents. The Networking and Information Technology Research and Development (NITRD) Program is also announcing the release of a new framework to help coordinate Federal agency investments and outside collaborations that will guide foundational research and accelerate the transition into scalable and replicable Smart City approaches. Finally, the Administration’s growing work in this area is reflected in the Science and Technology Priorities Memo, issued by the Office of Management and Budget and Office of Science and Technology Policy in preparation for the President’s 2017 budget proposal, which includes a focus on cyber-physical systems and Smart Cities….(More)”

How will security attitudes change in the era of the smart city?

Curated on Posted on by Stefaan Verhulst

Chloe Green at Information Age: “The phrase ‘Cities of the Future’ conjures up so many different images, from the utopia of The Jetsons to the dystopia of Judge Dredd. But one thing that most agree on is the connected nature of our cities, with every aspect of life being connected to the internet, machines communicating with machines and with us.

….

Connected cities, also called smart cities, are one aspect of the Internet of Things. Smart cities are where services use technology to be more efficient and cost-effective, from traffic and transport systems to waste management to energy and healthcare…. – with these technological advances come big concerns. Specifically these concerns revolve around data and its protection.

A connected city will be generating huge quantities of data, which will be shared from machine to machine and department to department. That’s a lot of data to target, and a lot of attack vectors to get at it.

And, as this article on Dark Reading points out, those attack vectors include the sensors themselves, which can be hacked and used to feed fake data into the system. This can result in transport systems being shut down, for example. In a big city that is a quick route to total mayhem….

Hiding the data away on an internal network won’t work, in fact that goes against the very idea of a smart city, where data sharing is the norm. The problem is, many of the companies producing hardware and software for smart cities are not experts in cyber security and so it’s often an after-thought. There is also a startling lack of standards in the smart city industry at the moment.

That is slowly changing though; Securing Smart Cities is a non-profit organisation made up of cyber security companies such as Kaspersky Lab, research bodies such as IOActive and industry bodies like the Cloud Security Alliance.

Similarly, there have been calls for smart cities to have a Computer Emergency Response Team (CERT) on standby in case of a cyber attack against the infrastructure.

But in some ways new security threats posed by smart cities are not too different from what we’ve seen with the emergence of mobile and cloud computing. What’s changed is the perimeter of the network; it’s no longer contained to a data centre. The same rules that apply here could well apply to smart cities.

Access management will play a big role in securing smart cities; ensuring only the right people (or devices) from the right location can interact with each other can help to keep the bad guys out.

From encryption to DDoS mitigation to intelligent traffic management, there are systems that can be put in place to secure the data that smart cities and the IoT need to be truly effective…..(More)

How Startups Are Transforming the Smart City Movement

Curated on Posted on by Stefaan Verhulst

Jason Shueh at GovTech: “Remember the 1990s visions of the future? Those first incantations of the sweeping “smart city,” so technologically utopian and Tomorrowland-ish in design? The concept and solutions were pitched by tech titans like IBM and Cisco, cost obscene amounts of money, and promised equally outlandish levels of innovation.

It was a drive — as idealistic as it was expedient — to spark a new industry that infused cities with data, analytics, sensors and clean energy. Two-and-a-half decades later, the smart city market has evolved. Its solutions are more pragmatic and its benefits more potent. Evidence brims inSingapore, where officials boast that they can predict traffic congestion an hour in advance with 90 percent accuracy. Similarly, in Chicago, the city has embraced analytics to estimate rodent infestations and prioritizerestaurant inspections. These of course are a few standouts, but as many know, the movement is highly diverse and runs its fingers through cities and across continents.

And yet what’s not as well-known is what’s happened in the last few years. The industry appears to be undergoing another metamorphosis, one that takes the ingenuity inspired by its beginnings and reimagines it with the help of do-it-yourself entrepreneurs….

Asked for a definition, Abrahamson centered his interpretation on tech that enhances quality of life. With the possible exception of health care, finance and education — systems large enough to merit their own categories, Abrahamson explains smart cities by highlighting investment areas at Urban.us. Specific areas are packaged as follows:

Mobility and Logistics: How cities move people and things to, from and within cities.

Built Environment: The public and private spaces in which citizens work and live.

Utilities: Critical resources including water, waste and energy.

Service Delivery: How local governments provide services ranging from public works to law enforcement….

Who’s Investing?

….Here is a sampling of a few types, with examples of their startup investments.

General Venture Capitalists

a16z (Andreessen Horowitz) – Mapillary and Moovit

Specialty Venture Capitalists

Fontinalis – Lyft, ParkMe, LocoMobi

Black Coral Capital – Digital Lumens, Clean Energy Collective, newterra

Govtech Fund – AmigoCloud, Mark43, MindMixer

Corporate Venture Capitalists

Google Ventures – Uber, Skycatch, Nest

Motorola Solutions Venture Capital – CyPhy Works and SceneDoc

BMW i Ventures – Life360 and ChargePoint

Impact/Social Investors

Omidyar Network – SeeClickFix and Nationbuilder

Knight Foundation – Public Stuff, Captricity

Kapor Capital – Uber, Via, Blocpower

1776 – Radiator Labs, Water Lens… (More)

Inside the Nudge Unit: How small changes can make a big difference

Curated on Posted on by Stefaan Verhulst

Book by David Halpern: “Every day we make countless decisions, from the small, mundane things to tackling life’s big questions, but we don’t always make the right choices.

Behavioural scientist Dr David Halpern heads up Number 10’s ‘Nudge Unit’, the world’s first government institution that uses behavioural economics to examine and influence human behaviour, to ‘nudge’ us into making better decisions. Seemingly small and subtle solutions have led to huge improvements across tax, healthcare, pensions, employment, crime reduction, energy conservation and economic growth.

Adding a crucial line to a tax reminder brought forward millions in extra revenue; refocusing the questions asked at the job centre helped an extra 10 per cent of people come off their benefits and back into work; prompting people to become organ donors while paying for their car tax added an extra 100,000 donors to the register in a single year.

After two years and dozens of experiments in behavioural science, the results are undeniable. And now David Halpern and the Nudge Unit will help you to make better choices and improve your life…(More)”

Customer-Driven Government

Curated on Posted on by Stefaan Verhulst

Jane Wiseman at DataSmart City Solutions: “Public trust in government is low — of the 43 industries tracked in the American Customer Satisfaction Index, only one ranks lower than the federal government in satisfaction levels.  Local government ranks a bit higher than the federal government, but for most of the public, that makes little difference. It’s time for government to change that perception by listening to its customers and improving service delivery.

What can the cup holder in your car teach government about customer engagement? A cup holder would be hard to live without — it keeps a latte from spilling and has room for keys and a phone. But the cup holder was not always such a multi-tasker. The first ones were shallow indentations in the plastic on the inside of the glove box. Accelerate and the drinks went flying. Did a brilliant automotive engineer decide that was a design flaw and fix it? No. It was only when Chrysler received more complaints about the cup holder than about anything else in their cars that they were forced to innovate. Don Clark, a DaimlerChrysler engineer known as the “Cup Holder King,” designed the first of the modern cup holders, debuting in the company’s 1984 minivans. The engineersthought they knew what their customers wanted (more powerful engines, better fuel economy, safety features) but it wasn’t until they listened to customers’ comments that they put in the cup holder. And sales took off.

Today, we’re awash in customer feedback, seemingly everywhere but government.  Over the past decade, customer feedback ratings for products and services have shown up everywhere — whether in a review on Yelp, a “like” on Facebook, or a Tweet about the virtues or shortcomings of a product or service.  Ratings help draw attention to poor quality and allow companies to address these gaps.  Many companies routinely follow up a customer interaction with a satisfaction survey.  This data drives improvement efforts aimed at keeping customers happy.  Some companies aggressively manage their online reviews, seeking to increase their NPS, or net promoter score.  Many people really like to provide feedback — there are 77 million reviews on Yelp to date, according to the company.  Imagine the power of that many reviews of government service.

If customer input can influence the automotive industry, and can help consumers make better decisions, what if we turned this energy toward government?  After all, the government is run “by the people” and “for the people” — what if citizens gave government real-time guidance on improving services?  And could leaders in government ask customers what they want, instead of presuming to know?  This paper explores these questions and suggests a way forward.

….

If I were a mayor, how would I begin harnessing customer feedback to improve service delivery?  I would build a foundation for improving core city operations (trash pickup, pothole fixing, etc.) by using the same three questions Kansas City uses for follow-up surveys to all who contact 311.  Upon that foundation I would layer additional outreach on a tactical, ad hoc basis.  I would experiment with the growing body of tools for engaging the public in shaping tactical decisions, such as how to allocate capital projects and where to locate bike share hubs.

To get an even deeper insight into the customer experience, I might copy what Somerville, MA has done with its Secret Resident program.  Trained volunteers assess the efficiency, courtesy, and ease of use of selected city departments.  The volunteers transact typical city services by phone or in person, and then document their customer experience.  They rate the agencies, and the 311 call center, and provide assessments that can help improve customer service.

By listening to and leveraging data on constituent calls for service, government can move from a culture of reaction to a proactive culture of listening and learning from the data provided by the public.  Engaging the public, and following through on the suggestions they give, can increase not only the quality of government service, but the faith of the public that government can listen and respond.

Every leader in government should commit to getting feedback from customers — it’s the only way to know how to increase their satisfaction with the services.  There is no more urgent time to improve the customer experience…(More)