Designing for Behavior Change: Applying Psychology and Behavioral Economics

Curated on Posted on by Stefaan Verhulst
New book by Stephen Wendel :” A new wave of products is helping people change their behavior and daily routines, whether it’s exercising more (Jawbone Up), taking control of their finances (HelloWallet), or organizing their email (Mailbox). This practical guide shows you how to design these types of products for users seeking to take action and achieve specific goals.
Stephen Wendel, HelloWallet’s head researcher, takes you step-by-step through the process of applying behavioral economics and psychology to the practical problems of product design and development. Using a combination of lean and agile development methods, you’ll learn a simple iterative approach for identifying target users and behaviors, building the product, and gauging its effectiveness. Discover how to create easy-to-use products to help people make positive changes.

  • Learn the three main strategies to help people change behavior
  • Identify your target audience and the behaviors they seek to change
  • Extract user stories and identify obstacles to behavior change
  • Develop effective interface designs that are enjoyable to use
  • Measure your product’s impact and learn ways to improve it
  • Use practical examples from products like Nest, Fitbit, and Opower”

Making Europe's cities smarter

Curated on Posted on by Stefaan Verhulst

Press Release: “At a conference today hosted by the European Commission, city leaders, CEOs and civil society leaders discussed the actions outlined in the “Smart Cities Strategic Implementation Plan” and how to put them into practice. The Commission announced that it will launch an ‘Invitation for Smart City and Community Commitments’ in spring 2014 to mobilise work on the action plan’s priorities. The plan is part of Europe’s fifth “Innovation Partnership”.
Commission Vice-President Siim Kallas, in charge of transport, said: “I am very pleased to see transport operators, telecoms companies, vehicle manufacturers, city planners, energy companies and researchers all gathered in one room to discuss the future of our cities. The Smart Cities initiative is a great opportunity to make changes happen for less congestion and better business opportunities in our cities. We need to keep up the momentum and move from plan to action now.”
Commission Vice-President Neelie Kroes, responsible for the Digital Agenda, said: “The future of infrastructure and city planning will be based on integrating ICT systems and using big data to make our cities better places to live and work. We need to base those new systems on open standards for hardware, software, data and services which this European Innovation Partnership will develop.”
Günther H. Oettinger, EU Commissioner for energy, said: “The European Innovation Partnership for Smart Cities and Communities is about making investments in sustainable development in as many cities as possible. Creating equal partnerships between cities and companies based on synergies between ICT, energy and mobility will lead to projects that make a real difference in our everyday lives.”
The Commission intends to make available approximately EUR 200 million for Smart Cities and communities in the 2014-2015 budgets of the Horizon 2020 research and innovation programme, to accelerate progress and enlarge the scale of roll-out of smart cities solutions. There will also be possibilities to access the European Structural and Investment Funds.
For more information: http://ec.europa.eu/eip/smartcities/”

Experts rank the top 10 global trends

Curated on Posted on by Stefaan Verhulst

Pew Research: “A new report from the World Economic Forum ranks the 10 most important global trends, based on a poll of 1,592 leaders from academia, business, government, and non-profits. Here are some data points that compare and contrast the public’s views around the world with the trends identified by the experts….
7.  A lack of values in leadership – Between 2007 and 2012, confidence in Organization for Economic Co-operation and Development (OECD) national governments declined from 45% to 40% on average, making it difficult for national authorities to mobilize support for necessary reforms, according to a recent report by the OECD. In the U.S., public trust in government has fallen substantially since 1958 and is near an all-time low.…
9.  The growing importance of megacities – Life is increasingly lived in the world’s urban centers. According to the United Nations Population Division, more than half of the world’s population lives in urban areas. However, not all of the world’s regions are equally urban. Africa, for example, is predicted to reach 50 percent urbanization by 2035.
10. The rapid spread of misinformation online – One-third (30%) of the world’s youth have been active online for at least five years, according to the International Telecommunication Union. Social networking has also spread around the world. In 19 of 21 countries, about three-in-ten or more of those polled use sites such as Facebook, according to our survey last year.”

Policy making 2.0: From theory to practice

Curated on Posted on by Stefaan Verhulst

Paper by E. Ferro, EN Loukis, Y. Charalabidis, and M. Osella in Government Information Quarterly: “Government agencies are gradually moving from simpler towards more sophisticated and complex practices of social media use, which are characterized by important innovations at the technological, political and organizational level. This paper intends to provide two contributions to the current discourse about such advanced approaches to social media exploitation. The first is of practical nature and has to do with assessing the potential and the challenges of a centralized cross-platform approach to social media by government agencies in their policy making processes. The second contribution is of theoretical nature and consists in the development of a multi-dimensional framework for an integrated evaluation of such advanced practices of social media exploitation in public policy making from technological, political and organizational perspectives, drawing from theoretical constructs from different domains. The proposed framework is applied for the evaluation of a pilot consultation campaign conducted in Italy using multiple social media and concerning the large scale application of a telemedicine program.”

BBC throws weight behind open data movement

Curated on Posted on by Stefaan Verhulst

The Telegraph: “The BBC has signed Memoranda of Understanding (MoUs) with the Europeana Foundation, the Open Data Institute, the Open Knowledge Foundation and the Mozilla Foundation, supporting free and open internet technologies…

The agreements will enable closer collaboration between the BBC and each of the four organisations on a range of mutual interests, including the release of structured open data and the use of open standards in web development, according to the BBC.
One aim of the agreement is to give clear technical standards and models to organisations who want to work with the BBC, and give those using the internet a deeper understanding of the technologies involved.
The MoUs also bring together several existing areas of research and provide a framework to explore future opportunities. Through this and other initiatives, the BBC hopes to become a catalyst for open innovation by publishing clear technical standards, models, expertise and – where feasible – data.
The BBC has been publishing linked open data for some time, most notably as part of the /programmes service, where machine-readable information about the programme schedule is made available online.
It also helped to deliver the Olympics Data Service, which underpinned 10,490 athlete pages on the BBC sport website during the 2012 Olympics….

“The BBC has been at the forefront of technological innovation around broadcasting and online for many years delivering the benefits of new technologies to licence fee payers, offering new services and products to audiences around the world, and creating public value in the digital economy,” said James Purnell, BBC Director of Strategy and Digital.”

6 Projects That Make Data More Accessible Win $100,000 Each From Gates

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Chronicle of Philanthropy: “Six nonprofit projects that aim to combine multiple sets of data to help solve social problems have each won $100,000 grants from the Bill & Melinda Gates Foundation…The winners:
• Pushpa Aman Singh, who founded GuideStar India as an effort of the Civil Society Information Services India. GuideStar India is the most comprehensive database of India’s registered charities. It has profiles of more than 4,000 organizations, and Ms. Singh plans to expand that number and the types of information included.
• Development Initiatives, an international aid organization, to support its partnership with the Ugandan nonprofit Development Research and Training. Together, they are trying to help residents of two districts in Uganda identify a key problem the communities face and use existing data sets to build both online and offline tools to help tackle that challenge…
• H.V. Jagadish, at the University of Michigan, to develop a prototype that will merge sets of incompatible geographic data to make them comparable. Mr. Jagadish, a professor of electrical engineering and computer science, points to crime precincts and school districts as an example. “We want to understand the impact of education on crime, but the districts don’t quite overlap with the precincts,” he says. “This tool will address the lack of overlap.”
• Vijay Modi, at Columbia University, to work with government agencies and charities in Nigeria on a tool similar to Foursquare, the social network that allows people to share their location with friends. Mr. Modi, a mechanical-engineering professor and faculty member of the university’s Earth Institute, envisions a tool that will help people find important resources more easily…
• Gisli Olafsson and his team at NetHope, a network of aid organizations. The group is building a tool to help humanitarian charities share their data more widely and in real time—potentially saving more lives during disasters…
• Development Gateway, a nonprofit that assists international development charities with technology, and GroundTruth Initiative, a nonprofit that helps residents of communities learn mapping and media skills. The two groups want to give people living in the slums of Nairobi, Kenya, more detailed information about local schools…”

Open Government Guide

Curated on Posted on by Stefaan Verhulst
Open Government Partnership: “We were proud to unveil the new Open Government Guide… The Guide—with its accompanying web site—has been developed to support this action planning in three ways :

To read the Guide go to OpenGovGuide.com. You can also use the Report Builder function and create a custom download tailored to your own country or to the officials and other audiences in the local planning process.
Anyone seeking governance reforms, from inside or outside government, faces political as well as logistical challenges, so the Guide is also intended to serve as a way to frame the sometimes difficult conversations about the steps to make reform a reality and show examples from other countries
The OGP process includes four “cohorts” of countries. The largest group are currently drafting their first action plans, and another cohort are already at work on their second plans. The Open Government Guide can help any group seeking to promote reform.
While the Guide is quite comprehensive, it is also a living document. We will continue to add more detailed topic areas. A new section is currently in development on the security sector, drafted by the Open Society Foundation’s Justice Initiative and including recommendations on transparency and accountability of military spending and on surveillance, drawing on the new International Principles on the Application of Human Rights to Communications Surveillance and the Global Principles on National Security and the Right to Information (The Tswhane Principles). To preview and comment on this document, please watch for the draft version at www.opengovguide.com/news. “

Peacekeeping 4.0: Harnessing the Potential of Big Data, Social Media, and Cyber Technologies

Curated on Posted on by Stefaan Verhulst

Chapter by John Karlsrud in “Cyberspace and International Relations: Theory, Prospects and Challenges”(Edited by Jan-Frederik Kremer, and Benedikt Müller): “Since the Cold War, peacekeeping has evolved from first-generation peacekeeping that focused on monitoring peace agreements, to third-generation multidimensional peacekeeping operations tasked with rebuilding states and their institutions during and after conflict. However, peacekeeping today is lagging behind the changes marking our time. Big Data, including social media, and the many actors in the field may provide peacekeeping and peacebuilding operations with information and tools to enable them to respond better, faster and more effectively, saving lives and building states. These tools are already well known in the areas of humanitarian action, social activism, and development. Also the United Nations, through the Global Pulse initiative, has begun to discover the potential of “Big Data for Development,” which may in time help prevent violent conflict. However, less has been done in the area of peacekeeping. UN member states should push for change so that the world organization and other multilateral actors can get their act together, mounting a fourth generation of peacekeeping operations that can utilize the potentials of Big Data, social media and modern technology—“Peacekeeping 4.0.” The chapter details some of the initiatives that can be harnessed and further developed, and offers policy recommendations for member states, the UN Security Council, and UN peacekeeping at UN headquarters and at field levels.”

How social networks can make us smarter

Curated on Posted on by Stefaan Verhulst

Kurzweil News: The secret to why some cultures thrive and others disappear may lie in our social networks and our ability to imitate, rather than our individual smarts, according to a new University of British Columbia study.
The study, published in the Proceedings of the Royal Academy: Biological Sciences (open access), shows that when people can observe and learn from a wider range of teachers, groups can better maintain technical skills and even increase the group’s average skill over successive generations.
The findings show that a larger population size and social connectedness are crucial for the development of more sophisticated technologies and cultural knowledge, says lead author Michael Muthukrishna, a PhD student in UBC’s Dept. of Psychology.
“This is the first study to demonstrate in a laboratory setting what archeologists and evolutionary theorists have long suggested: that there is an important link between a society’s sociality and the sophistication of its technology,” says Muthukrishna, who co-authored the research with UBC Prof. Joseph Henrich…
For the study, participants were asked to learn new skills — digital photo editing and knot-tying — and then pass on what they learned to the next “generation” of participants.
The groups with greater access to experts accumulated significantly more skill than those with less access to teachers. Within ten “generations,” each member of the group with multiple mentors had stronger skills than the group limited to a single mentor.
Groups with greater access to experts also retained their skills much longer than groups who began with less access to mentors, sustaining higher levels of “cultural knowledge” over multiple generations.
According to the researchers, the study has important implications for several areas, from skills development and education to protecting endangered languages and cultural practices…. “These results suggest that rather than our individual intelligence, it is our sociality — being embedded in large, well-connected populations — that explains our success. In the modern world, innovations like the Internet and online social networks can support these processes by giving us access to an unprecedented number of people and their ideas.
“An example of an application of this research might be in how we design models of mentorship to facilitate cultural transmission in a company. Although a mentor-protege model is very common, our research suggests that giving people access to multiple mentors might result in better outcomes.”
Michael Muthukrishna et al., Sociality influences cultural complexity, Proceedings of the Royal Academy: Biological Sciences, 2013, doi: 10.1098/rspb.2013.2511 (open access)

NEW: The Open Governance Knowledge Base

Curated on Posted on by Stefaan Verhulst

In its continued efforts to organize and disseminate learnings in the field of technology-enabled governance innovation, today, The Governance Lab is introducing a collaborative, wiki-style repository of information and research at the nexus of technology, governance and citizenship. Right now we’re calling it the Open Governance Knowledge Base, and it goes live today.
Our goal in creating this collaborative platform is to provide a single source of research and insights related to the broad, interdiscplinary field of open governance for the benefit of: 1) decision-makers in governing institutions seeking information and inspiration to guide their efforts to increase openness; 2) academics seeking to enrich and expand their scholarly pursuits in this field; 3) technology practitioners seeking insights and examples of familiar tools being used to solve public problems; and 4) average citizens simply seeking interesting information on a complex, evolving topic area.
While you can already find some pre-populated information and research on the platform, we need your help! The field of open governance is too vast, complex and interdisciplinary to meaningfully document without broad collaboration.
Here’s how you can help to ensure this shared resource is as useful and engaging as possible:

  • What should we call the platform? We want your title suggestions. Leave your ideas in the comments or tweet them to us @TheGovLab.
  • And more importantly: Share your knowledge and research. Take a look at what we’ve posted, create an account, refer to this MediaWiki formatting guide as needed and start editing!