Marta Severo, Amel Feredj and Alberto Romele in Policy & Internet: “In recent years, decision makers have reported difficulties in the use of official statistics in public policy: excessively long publication delays, insufficient coverage of topics of interest, and the top-down process of data creation. The deluge of data available online represents a potential answer to these problems, with social media data in particular as a possible alternative to traditional data. In this article, we propose a definition of “Soft Data” to indicate data that are freely available on the Internet, and that are not controlled by a public administration but rather by public or private actors. The term Soft Data is not intended to replace those of “Big Data” and “Open Data,” but rather to highlight specific properties and research methods required to convert them into information of interest for decision makers. The analysis is based on a case study of Twitter data for urban policymaking carried out for a European research program aimed at enhancing the effectiveness of European cohesion policy. The article explores methodological issues and the possible impact of “Soft Data” on public policy, reporting on semistructured interviews carried out with nine European policymakers….(More)”
Human Smart Cities
Book edited by Concilio, Grazia and Rizzo, Francesca: “Within the most recent discussion on smart cities and the way this vision is affecting urban changes and dynamics, this book explores the interplay between planning and design both at the level of the design and planning domains’ theories and practices.
Urban transformation is widely recognized as a complex phenomenon, rich in uncertainty. It is the unpredictable consequence of complex interplay between urban forces (both top-down or bottom-up), urban resources (spatial, social, economic and infrastructural as well as political or cognitive) and transformation opportunities (endogenous or exogenous).
The recent attention to Urban Living Lab and Smart City initiatives is disclosing a promising bridge between the micro-scale environments, with the dynamics of such forces and resources, and the urban governance mechanisms. This bridge is represented by those urban collaborative environments, where processes of smart service co-design take place through dialogic interaction with and among citizens within a situated and cultural-specific frame….(More)”
Enablers for Smart Cities
Book by Amal El Fallah Seghrouchni, Fuyuki Ishikawa, Laurent Hérault, and Hideyuki Tokuda: “Smart cities are a new vision for urban development. They integrate information and communication technology infrastructures – in the domains of artificial intelligence, distributed and cloud computing, and sensor networks – into a city, to facilitate quality of life for its citizens and sustainable growth. This book explores various concepts for the development of these new technologies (including agent-oriented programming, broadband infrastructures, wireless sensor networks, Internet-based networked applications, open data and open platforms), and how they can provide smart services and enablers in a range of public domains.
The most significant research, both established and emerging, is brought together to enable academics and practitioners to investigate the possibilities of smart cities, and to generate the knowledge and solutions required to develop and maintain them…(More)”
Power to the people: how cities can use digital technology to engage and empower citizens
Tom Saunders at NESTA: “You’re sat in city hall one day and you decide it would be a good idea to engage residents in whatever it is you’re working on – next year’s budget, for example, or the redevelopment of a run down shopping mall. How do you go about it?
In the past, you might have held resident meetings and exhibitions where people could view proposed designs or talk to city government employees. You can still do that today, but now there’s digital: apps, websites and social media. So you decide on a digital engagement strategy: you build a website or you run a social media campaign inviting feedback on your proposals. What happens next?
Two scenarios: 1) You get 50 responses, mostly from campaign groups and local political activists; or 2) you receive such a huge number of responses that you don’t know what to do with them. Besides which, you don’t have the power or budget to implement 90 per cent of the suggestions and neither do you have the time to tell people why their proposals will be ignored. The main outcome of your citizen engagement exercise seems to be that you have annoyed the very people you were trying to get buy in from. What went wrong?
Four tips for digital engagement
With all the apps and platforms out there, it’s hard to make sense of what is going on in the world of digital tools for citizen engagement. It seems there are three distinct activities that digital tools enable: delivering council services online – say applying for a parking permit; using citizen generated data to optimise city government processes and engaging citizens in democratic exercises. In Conneced Councils Nesta sets out what future models of online service delivery could look like. Here I want to focus on the ways that engaging citizens with digital technology can help city governments deliver services more efficiently and improve engagement in democratic processes.
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Resist the temptation to build an app…
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Think about what you want to engage citizens for…
Sometimes engagement is statutory: communities have to be shown new plans for their area. Beyond this, there are a number of activities that citizen engagement is useful for. When designing a citizen engagement exercise it may help to think which of the following you are trying to achieve (note: they aren’t mutually exclusive):
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Better understanding of the facts
If you want to use digital technologies to collect more data about what is happening in your city, you can buy a large number of sensors and install them across the city, to track everything from people movements to how full bins are. A cheaper and possibly more efficient way for cities to do this might involve working with people to collect this data – making use of the smartphones that an increasing number of your residents carry around with them. Prominent examples of this included flood mapping in Jakarta using geolocated tweets and pothole mapping in Boston using a mobile app.
For developed world cities, the thought of outsourcing flood mapping to citizens might fill government employees with horror. But for cities in developing countries, these technologies present an opportunity, potentially, for them to leapfrog their peers – to reach a level of coverage now that would normally require decades of investment in infrastructure to achieve. This is currently a hypothetical situation: cities around the world are only just starting to pilot these ideas and technologies and it will take a number of years before we know how useful they are to city governments.
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Generating better ideas and options
The examples above involve passive data collection. Moving beyond this to more active contributions, city governments can engage citizens to generate better ideas and options. There are numerous examples of this in urban planning – the use of Minecraft by the UN in Nairobi to collect and visualise ideas for the future development of the community, or the Carticipe platform in France, which residents can use to indicate changes they would like to see in their city on a map.
It’s all very well to create a digital suggestion box, but there is a lot of evidence that deliberation and debate lead to much better ideas. Platforms like BetterReykjavic include a debate function for any idea that is proposed. Based on feedback, the person who submitted the idea can then edit it, before putting it to a public vote – only then, if the proposal gets the required number of votes, is it sent to the city council for debate.
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Better decision making
As well as enabling better decision making by giving city government employees, better data and better ideas, digital technologies can give the power to make decisions directly to citizens. This is best encapsulated by participatory budgeting – which involves allowing citizens to decide how a percentage of the city budget is spent. Participatory budgeting emerged in Brazil in the 1980s, but digital technologies help city governments reach a much larger audience. ‘Madame Mayor, I have an idea’ is a participatory budgeting process that lets citizens propose and vote on ideas for projects in Paris. Over 20,000 people have registered on the platform and the pilot phase of the project received over 5000 submissions.
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Remember that there’s a world beyond the internet…
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Pick the right question for the right crowd…
When we talk to city governments and local authorities, they express a number of fears about citizen engagement: Fear of relying on the public for the delivery of critical services, fear of being drowned in feedback and fear of not being inclusive – only engaging with those that are online and motivated. Hopefully, thinking through the issues discussed above may help alleviate some of these fears and make city government more enthusiastic about digital engagement….(More)
Designing an Active, Healthier City
Meera Senthilingam in the New York Times: “Despite a firm reputation for being walkers, New Yorkers have an obesity epidemic on their hands. Lee Altman, a former employee of New York City’s Department of Design and Construction, explains it this way: “We did a very good job at designing physical activity out of our daily lives.”
According to the city’s health department, more than half of the city’s adult population is either overweight (34 percent) or obese (22 percent), and the convenience of their environment has contributed to this. “Everything is dependent on a car, elevator; you sit in front of a computer,” said Altman, “not moving around a lot.”
This is not just a New York phenomenon. Mass urbanization has caused populations the world over to reduce the amount of time they spend moving their bodies. But the root of the problem runs deep in a city’s infrastructure.
Safety, graffiti, proximity to a park, and even the appeal of stairwells all play roles in whether someone chooses to be active or not. But only recently have urban developers begun giving enough priority to these factors.
Planners in New York have now begun employing a method known as “active design” to solve the problem. The approach is part of a global movement to get urbanites onto their streets and enjoying their surroundings on foot, bike or public transport.
“We can impact public health and improve health outcomes through the way that we design,” said Altman, a former active design coordinator for New York City. She now lectures as an adjunct assistant professor inColumbia University’s urban design program.
“The communities that have the least access to well-maintained sidewalks and parks have the highest risk of obesity and chronic disease,” said Joanna Frank, executive director of the nonprofit Center for Active Design; her work focuses on creating guidelines and reports, so that developers and planners are aware, for example, that people have been “less likely to walk down streets, less likely to bike, if they didn’t feel safe, or if the infrastructure wasn’t complete, so you couldn’t get to your destination.”
Even adding items as straightforward as benches and lighting to a streetscape can greatly increase the likelihood of someone’s choosing to walk, she said.
This may seem obvious, but without evidence its importance could be overlooked. “We’ve now established that’s actually the case,” said Frank.
How can things change? According to Frank, four areas are critical: transportation, recreation, buildings and access to food….(More)”
Data as a Means, Not an End: A Brief Case Study
Tracie Neuhaus & Jarasa Kanok in the Stanford Social Innovation Review: “In 2014, City Year—the well-known national education nonprofit that leverages young adults in national service to help students and schools succeed—was outgrowing the methods it used for collecting, managing, and using performance data. As the organization established its strategy for long-term impact, leaders identified a business problem: The current system for data collection and use would need to evolve to address the more-complex challenges the organization was undertaking. Staff throughout the organization were citing pain points one might expect, including onerous manual data collection, and long lag times to get much-needed data and reports on student attendance, grades, and academic and social-emotional assessments. After digging deeper, leaders realized they couldn’t fix the organization’s challenges with technology or improved methods without first addressing more fundamental issues. They saw City Year lacked a common “language” for the data it collected and used. Staff varied widely in their levels of data literacy, as did the scope of data-sharing agreements with the 27 urban school districts where City Year was working at the time. What’s more, its evaluation group had gradually become a default clearinghouse for a wide variety of service requests from across the organization that the group was neither designed nor staffed to address. The situation was much more complex than it appeared.
With significant technology roadmap decisions looming, City Year engaged with us to help it develop its data strategy. Together we came to realize that these symptoms were reflective of a single issue, one that exists in many organizations: City Year’s focus on data wasn’t targeted to address the very different kinds of decisions that each staff member—from the front office to the front lines—needed to make. …
Many of us in the social sector have probably seen elements of this dynamic. Many organizations create impact reports designed to satisfy external demands from donors, but these reports have little relevance to the operational or strategic choices the organizations face every day, much less address harder-to-measure, system-level outcomes. As a result, over time and in the face of constrained resources, measurement is relegated to a compliance activity, disconnected from identifying and collecting the information that directly enables individuals within the organization to drive impact. Gathering data becomes an end in itself, rather than a means of enabling ground-level work and learning how to improve the organization’s impact.
Overcoming this all-too-common “measurement drift” requires that we challenge the underlying orthodoxies that drive it and reorient measurement activities around one simple premise: Data should support better decision-making. This enables organizations to not only shed a significant burden of unproductive activity, but also drive themselves to new heights of performance.
In the case of City Year, leaders realized that to really take advantage of existing technology platforms, they needed a broader mindset shift….(More)”
Smart Cities – International Case Studies
“These case studies were developed by the Inter-American Development Bank (IDB), in association with the Korea Research Institute for Human Settlements (KRIHS).
Anyang, Korea Anyang, a 600,000 population city near Seoul is developing international recognition on its smart city project that has been implemented incrementally since 2003. This initiative began with the Bus Information System to enhance citizen’s convenience at first, and has been expanding its domain into wider Intelligent Transport System as well as crime and disaster prevention in an integrated manner. Anyang is considered a benchmark for smart city with a 2012 Presidential Award in Korea and receives large number of international visits. Anyang’s Integrated Operation and Control Center (IOCC) acts as the platform that gathers, analyzes and distributes information for mobility, disasters management and crime. Anyang is currently utilizing big data for policy development and is continuing its endeavor to expand its smart city services into areas such as waste and air quality management. Download Anyang case study
Medellín, Colombia Medellin is a city that went from being known for its security problems to being an international referent of technological and social innovation, urban transformation, equity, and citizen participation. This report shows how Medellin has implemented a series of strategies that have made it a smart city that is developing capacity and organic structure in the entities that control mobility, the environment, and security. In addition, these initiatives have created mechanisms to communicate and interact with citizens in order to promote continuous improvement of smart services.
Through the Program “MDE: Medellin Smart City,” Medellin is implementing projects to create free Internet access zones, community centers, a Mi-Medellin co-creation portal, open data, online transactions, and other services. Another strategy is the creation of the Smart Mobility System which, through the use of technology, has achieved a reduction in the number of accidents, improvement in mobility, and a reduction in incident response time. Download Medellin case study
Tel Aviv, Israel… (More)”
Privacy concerns in smart cities
Liesbet van Zoonen in Government Information Quarterly: “In this paper a framework is constructed to hypothesize if and how smart city technologies and urban big data produce privacy concerns among the people in these cities (as inhabitants, workers, visitors, and otherwise). The framework is built on the basis of two recurring dimensions in research about people’s concerns about privacy: one dimensions represents that people perceive particular data as more personal and sensitive than others, the other dimension represents that people’s privacy concerns differ according to the purpose for which data is collected, with the contrast between service and surveillance purposes most paramount. These two dimensions produce a 2 × 2 framework that hypothesizes which technologies and data-applications in smart cities are likely to raise people’s privacy concerns, distinguishing between raising hardly any concern (impersonal data, service purpose), to raising controversy (personal data, surveillance purpose). Specific examples from the city of Rotterdam are used to further explore and illustrate the academic and practical usefulness of the framework. It is argued that the general hypothesis of the framework offers clear directions for further empirical research and theory building about privacy concerns in smart cities, and that it provides a sensitizing instrument for local governments to identify the absence, presence, or emergence of privacy concerns among their citizens….(More)”
The Ideal Digital City
Digital Communities Special Report: “With urban areas continuing to grow at a substantial rate — from 30 percent of the world’s population in 1930 to a projected 66 percent by 2050, according to the United Nations — getting the urban experience right has become paramount. To help understand the building blocks to a successful digital city, The Digital Communities Special Report looks at five key technologies — broadband, open data, GIS, CRM and analytics — and provides a window into how they are helping city governments cope with economic, educational and societal demands.
The good news is that these essential technologies are getting cheaper, faster and better all the time. But technologies like these still cost money, need talent to run them and are dependent on the right policies if they are going to succeed. In other words, digital cities need smart thinking in order to work. Part one of this series examines the importance of broadband as a critical infrastructure and the challenges cities face in reaching universal adoption.
Part 1 | Broadband: 21st Century Infrastructure
Part 2 | Open Data & APIs: Collecting and Consuming What Cities Produce
Part 3 | GIS: An Established Technology Finds New Purpose
Part 4 | Customer Relationship Management: Diversity in Service
Part 5 | Analytics: Making Sense of City Data…(More)”
What if Cities Used Data to Drive Inclusive Neighborhood Change?
This essay is part of a five-part series that explores how city leaders can promote local economies that are inclusive of all their residents. The framing brief, “Open Cities: From Economic Exclusion to Urban Inclusion,” defines economic exclusion and discusses city-level trends across high-income countries (Greene et al. 2016). The four “What if?” essays suggest bold and innovative solutions, and they are intended to spark debate on how cities might harness new technologies, rising momentum, and new approaches to governance in order to overcome economic exclusion….(More)”