Designing a toolkit for policy makers

Curated on Posted on by Stefaan Verhulst

 at UK’s Open Policy Making Blog: “At the end of the last parliament, the Cabinet Office Open Policy Making team launched the Open Policy Making toolkit. This was about giving policy makers the actual tools that will enable them to develop policy that is well informed, creative, tested, and works. The starting point was addressing their needs and giving them what they had told us they needed to develop policy in an ever changing, fast paced and digital world. In a way, it was the culmination of the open policy journey we have been on with departments for the past 2 years. In the first couple of months we saw thousands of unique visits….

Our first version toolkit has been used by 20,000 policy makers. This gave us a huge audience to talk to to make sure that we continue to meet the needs of policy makers and keep the toolkit relevant and useful. Although people have really enjoyed using the toolkit, user testing quickly showed us a few problems…

We knew what we needed to do. Help people understand what Open Policy Making was, how it impacted their policy making, and then to make it as simple as possible for them to know exactly what to do next.

So we came up with some quick ideas on pen and paper and tested them with people. We quickly discovered what not to do. People didn’t want a philosophy— they wanted to know exactly what to do, practical answers, and when to do it. They wanted a sort of design manual for policy….

How do we make user-centered design and open policy making as understood as agile?

We decided to organise the tools around the journey of a policy maker. What might a policy maker need to understand their users? How could they co-design ideas? How could they test policy? We looked at what tools and techniques they could use at the beginning, middle and end of a project, and organised tools accordingly.

We also added sections to remove confusion and hesitation. Our opening section ‘Getting started with Open Policy Making’ provides people with a clear understanding of what open policy making might mean to them, but also some practical considerations. Sections for limited timeframes and budgets help people realise that open policy can be done in almost any situation.

And finally we’ve created a much cleaner and simpler design that lets people show as much or little of the information as they need….

So go and check out the new toolkit and make more open policy yourselves….(More)”

Innovating and changing the policy-cycle: Policy-makers be prepared!

Curated on Posted on by Stefaan Verhulst

Marijn Janssen and Natalie Helbig in Government Information Quarterly: “Many policy-makers are struggling to understand participatory governance in the midst of technological changes. Advances in information and communication technologies (ICTs) continue to have an impact on the ways that policy-makers and citizens engage with each other throughout the policy-making process. A set of developments in the areas of opening government data, advanced analytics, visualization, simulation, and gaming, and ubiquitous citizen access using mobile and personalized applications is shaping the interactions between policy-makers and citizens. Yet the impact of these developments on the policy-makers is unclear. The changing roles and need for new capabilities required from the government are analyzed in this paper using two case studies. Salient new roles for policy-makers are outlined focused on orchestrating the policy-making process. Research directions are identified including understand the behavior of users, aggregating and analyzing content from scattered resources, and the effective use of the new tools. Understanding new policy-makers roles will help to bridge the gap between the potential of tools and technologies and the organizational realities and political contexts. We argue that many examples are available that enable learning from others, in both directions, developed countries experiences are useful for developing countries and experiences from the latter are valuable for the former countries…(More)”

Direct democracy may be key to a happier American democracy

Curated on Posted on by Stefaan Verhulst

 and in the Conversation: “Is American democracy still “by the people, for the people?” According to recent research, it may not be. Martin Gilens at Princeton University confirms that the wishes of the American working and middle class play essentially no role in our nation’s policy making. A BBC story rightly summarized this with the headline: US Is an Oligarchy, Not a Democracy.

However new research by Benjamin Radcliff and Gregory Shufeldt suggests a ray of hope.

Ballot initiatives, they argue, may better serve the interests of ordinary Americans than laws passed by elected officials….

Today, 24 states allow citizens to directly vote on policy matters.

This year, more than 42 initiatives already are approved for the ballot in 18 states.

Voters in California will decide diverse questions including banning plastic bags, voter approval of state expenses greater than US$2 billion dollars, improving school funding, and the future of bilingual education.

The people of Colorado will vote on replacing their current medical insurance programs with a single payer system, and in Massachusetts people may consider legalizing recreational marijuana….

However, many have pointed to problems with direct democracy in the form of ballot initiatives.

Maxwell Sterns at the University of Maryland, for example, writes that legislatures are better because initiatives are the tools of special interests and minorities. In the end, initiatives are voted upon by an unrepresentative subset of the population, Sterns concludes.

Others like Richard Ellis of Willamette University argue that the time-consuming process of gathering signatures introduces a bias toward moneyed interests. Some suggest this has damaged direct democracy in California, where professional petition writers andpaid signature gatherers dominate the process. Moneyed interests also enjoy a natural advantage in having the resources that ordinary people lack to mount media campaigns to support their narrow interests.

To curb this kind of problem, bans on paying people per signature are proposed in many states, but have not yet passed any legislature. However, because Californians like direct democracy in principle, they have recently amended the process to allow for a review and revision, and they require mandatory disclosures about the funding and origins of ballot initiatives.

Finally, some say initiatives can be confusing for voters, like the two recent Ohio propositions concerning marijuana, where one ballot proposition essentially canceled out the other. Similarly, Mississippi’s Initiative 42 required marking the ballot in two places for approval but only one for disapproval, resulting in numerous nullified “yes” votes.

Routes to happiness

Despite these flaws, our research shows that direct democracy might improve happiness in two ways.

One is through its psychological effect on voters, making them feel they have a direct impact on policy outcomes. This holds even if they may not like, and thus vote against, a particular proposition. The second is that it may indeed produce policies more consistent with human well being.

The psychological benefits are obvious. By allowing people literally to be the government, just as in ancient Athens, people develop higher levels of political efficacy. In short, they may feel they have some control over their lives. Direct democracy can give people political capital because it offers a means by which citizens may place issues on the ballot for popular vote, giving them an opportunity both to set the agenda and to vote on the outcome.

We think this is important today given America’s declining faith in government. Overall today only 19 percent believe the government is run for all citizens. The same percentage trusts government to mostly do what is right. The poor and working classes are even more alienated….(More)”

Democracy Dashboard

Curated on Posted on by Stefaan Verhulst

“The Brookings Democracy Dashboard is a collection of data designed to help users evaluate political system and governmental performance in the United States. The Democracy Dashboard displays trends in democracy and governance in seven key areas: Elections administration; democratic participation and voting; public opinion; institutional functioning in the executive, legislative, and judicial branches; and media capacity.

The dashboard—and accompanying analyses on the FixGov blog—provide information that can help efforts tScreen Shot 2016-01-27 at 2.01.03 PMo strengthen democracy and improve governance in the U.S.

Data will be released on a rolling basis during 2016 and expanded in future election years. Scroll through the interactive charts below to explore data points and trends in key areas for midterm and presidential elections and/or download the data in Excel format here »….(More)”

 

Democracy Reinvented: Participatory Budgeting and Civic Innovation in America

Curated on Posted on by Stefaan Verhulst

Book by Hollie Russon Gilman: “Democracy Reinvented is the first comprehensive academic treatment of participatory budgeting in the United States, situating it within a broader trend of civic technology and innovation. This global phenomenon, which has been called “revolutionary civics in action” by the New York Times, started in Brazil in 1989 but came to America only in 2009.  Participatory budgeting empowers citizens to identify community needs, work with elected officials to craft budget proposals, and vote on how to spend public funds.

Democracy Reinvented places participatory budgeting within the larger discussion of the health of U.S. democracy and focuses on the enabling political and institutional conditions.  Author and former White House policy adviser Hollie Russon Gilman presents theoretical insights, in-depth case studies, and interviews to offer a compelling alternative to the current citizen disaffection and mistrust of government. She offers policy recommendations on how to tap online tools and other technological and civic innovations to promote more inclusive governance.

While most literature tends to focus on institutional changes without solutions, this book suggests practical ways to empower citizens to become change agents. Democracy Reinvented also includes a discussion on the challenges and opportunities that come with using digital tools to re-engage citizens in governance….(More)”

DemTools: Cultivating Democracy

Curated on Posted on by Stefaan Verhulst

DemTools by NDI Tech: “Democratic activists and human rights organizers aren’t computer geeks.And they don’t have to be.

The internet is changing the relationships between citizens and governments around the world — but many political institutions are hobbled by a lack of access to empowering web technologies.

DemTools harnesses the power of free, open-source software to provide civic organizations, legislatures, and political parties with the capabilities to effectively engage 21st century citizens and build better democracies.

Download the DemTools Guide Book…

Meet DemTools:

 Civi: Powerful, flexible contact management and citizen engagement
DKAN: Organize, Store, Graph, Map and Share Your Data

To reduce economic inequality, do we need better democracy?

Curated on Posted on by Stefaan Verhulst

Matt Leighninger at Public Agenda: “When people have a say in the decisions that affect their lives, they will be better off economically as well as politically.

This idea has intrigued community development experts, foundation executives, public officials and academic researchers for many years. It has also animated some of the work people and governments are undertaking to address inequality, both in the United States and (especially) in the Global South.

But can a participatory democracy lead to greater economic opportunity? We are just beginning to amass evidence that this idea is true, understand how and why it works, and figure out how to make it happen better and faster.

Over the last two decades we have witnessed a quiet revolution in how governments and other institutions engage the public. Public officials, technologists, engagement practitioners, community organizers and other leaders have developed hundreds of projects, processes, tools and apps that boost engagement.

While they differ in many ways, these strategies and resources have one common thread: they treat citizens like adults rather than the clients (or children) of the state. They give people chances to connect, learn, deliberate, make recommendations, vote on budget or policy decisions, take action to solve public problems or all of the above. The principles behind these practices embody and enable greater political equality.

This wave of experimentation has produced inspiring outcomes in cities all over the world, but it has been particularly productive in Brazil and other parts of the Global South, where engagement has been built into the way that many cities operate. In these places, it is increasingly clear that when people have a legitimate voice in the institutions that govern their communities, and when they have support through various kinds of social and political networks, their economic fortunes improve.

The best-documented cases come from cities in Brazil, where Participatory Budgeting and other forms of engagement have been built into a much more robust “civic infrastructure” than we have in most American cities. In other words, people in these places have a wider variety of ways to participate on a broader range of issues and decisions. Their chances for engagement include online opportunities as well as face-to-face meetings. Many are social events as much as political ones: people participate because they get to see their neighbors and feel like they are part of a community, in addition to being able to weigh in on a public decision.

In these cities, the gap between rich and poor has narrowed, much more so than in similar cities without vibrant local democracies. In addition, governments are more likely to complete planned projects; public finances are better managed and less prone to corruption; people exhibit increased trust in public institutions and are more likely to pay their taxes; public expenditures are more likely to benefit low-income people; public health outcomes, such as the rate of infant mortality, have improved; and poverty has been reduced.

The connection between democratic innovation and greater economic equity raises many questions ripe for research:….(More)”

Engaging Citizens: A Review of Eight Approaches to Civic Engagement

Curated on Posted on by Stefaan Verhulst

 at User Experience: “Twenty years ago, Robert Putnam wrote about the rise of “bowling alone,” a metaphor for people participating in activities as individuals instead of groups that can lead to community. This led to the decline in social capital in America. The problem of individual participation as opposed to community building has become an even bigger problem since the invention of smartphones, the Internet as the source of all information, social networking, and asynchronous entertainment. We never need to talk to anyone anymore and it often feels like an imposition when we ask for an answer we know we could find online.

Putnam posited that the decline in social capital is a cause for decline in civic engagement and participation in democracy. If we aren’t engaged socially with the people around us, we don’t have as much incentive to care about what is going on that might affect them. Local elections have low voter turnout in part because people aren’t aware of or engaged in local issues.

In an attempt to chip away at this problem, platforms that attempt to encourage people to engage in civic life with government and local communities have been popping up. But how well do they actually engage people? These platforms are often criticized for producing “slacktivists” who are applying the minimum amount of effort possible and not really effecting change. Several of these platforms were evaluated to see how they work and to determine how well they actually promote civic engagement.

Measuring Civic Engagement

Code for America is an organization that works to increase engagement with local governments by putting together “brigades” of local volunteers to solve local problems using technology. They have developed an Engagement Standard that attempts to measure how well a government enables citizens to engage in civic life.

Elements of Code for America’s Engagement Standard include:

  • Reach: Defining the constituency you are trying to reach, with an emphasis on identifying those whose voices aren’t already represented.
  • Channels: Making use of a diversity of spaces, both online and off, that meet people where they are.
  • Information: Providing relevant information that is easy to find and understand, and speak with an authentic voice.
  • Productive Actions: Identifying clear, concrete, and meaningful actions residents can take to reach desired outcomes.
  • Feedback Loops: Making sure the public understands the productive impact of their participation and that their actions have value.

These elements form a funnel, shown in Figure 1, which starts with reaching the right audience and ends with providing feedback to that audience on the effects of their actions. Platforms that have low engagement tend to get stuck at the top of the funnel and platforms that foster more engagement meet all the standards in the funnel.

Funnel of engagement showing reach, channels, information, productive actions, and feedback loops.

Eight Approaches to Civic Engagement

Each of the platforms described below attempts to engage citizens in civic actions. However, each platform has a different approach….(More)”

The Upside of Slacktivism

Curated on Posted on by Stefaan Verhulst

 in Pacific Standard: “When you think of meaningful political action, you probably think of the March on Washington for Jobs and Freedom, or perhaps ACT-UP‘s 1990 protests in San Francisco. You probably don’t think of clicking “like” or “share” on Facetwitstagram—though a new study suggests that those likes and shares may be just as important as marching in the streets, singing songs, and carrying signs.

“The efficacy of online networks in disseminating timely information has been praised by many commentators; at the same time, users are often derided as ‘slacktivists’ because of the shallow commitment involved in clicking a forwarding button,” writes a team led by Pablo Barberá, a political scientist at New York University, in the journal PLoS One.

In other words, it’s easy to argue that sharing a post about climate change and whatnot has no value, since it involves no sacrifice—no standoffs with angry police, no going to jail over taxes you didn’t pay because you opposed the Mexican-American War, not even lost shoes.

On the other hand, maybe sacrifice isn’t the point. Maybe it’s getting attention, and, Barberá and colleagues suggest, slacktivism is actually pretty good at that part—a consequence of just how easy it is to spread the word with the click of a mouse.

The team reached that conclusion after analyzing tens of millions of tweets sent by nearly three million users during the May 2013 anti-government protests in Gezi Park, Istanbul. Among other things, the team identified which tweets were originals rather than retweets, who retweeted whom, and how many followers each user had. That meant Barberá and his team could identify not only how information flowed within the network of protesters, but also how many people that information reached.

Most original tweets came from a relatively small group of protestors using hashtags such as #gezipark, suggesting that information flowed from a core group of protestors toward a less-active periphery. Geographic data backed that up: Around 18 percent of core tweeters were physically present for the Gezi Park demonstrations, compared to a quarter of a percent of peripheral tweeters…..(More)”

New York City BigApps Winners Show How Civic Tech Is Maturing

Curated on Posted on by Stefaan Verhulst

Alexander Howard at Huffington Post: “Winners of the latest version of New York City’s BigApps Challenge, announced Thursday, show how tough lessons from the first generation of city apps contests are now helping to creating civic value and community.

New York’s experience will help demonstrate to mayors around the world how to get the most social impact and economic value from government data: Start with the civic problem you want to target, then find the data, partners and community to make the changes….

The evolution brings civic apps contests a long way from the Washington, D.C., local government’s “Apps for Democracy” contest in 2008, which hinted at the promise of opening up data for public benefit, but failed to deliver meaningful long-term social change or services.

Below are this year’s BigApps winners for affordable housing, zero waste, connecting cities, and civic engagement, each of which will receive $25,000, and two judge’s choice winners, each of which will receive $10,000.

….Winning BigApps doesn’t mean that a given idea will work out in the long term. Some past winners of New York’s contest, including Embark,HealthyOut, Ontodia and Poncho, have endured. Many others have not — as is the case for many startups.

When asked about the longer-term sustainability issues that have plagued apps developed in these kinds of contests, Springer emphasized the endurance of apps like Hopscotch, which helps kids learn how to code, and HeatSeak, which is being installed in buildings across the city. ….(More)