New study on eGovernment shows how Europe’s digital public services can do better


European Commission: “Today the European Commission published a new study, the eGovernment benchmark report 2018, which demonstrates that the availability and quality of online public services have improved in the EU. Overall there has been significant progress in respect to the efficient use of public information and services online, transparency of government authorities’ operations and users’ control of personal data, cross-border mobility and key enablers, such as the availability of electronic identity cards and other documents.

EU average scores on different eGov criteria such as user centricity, transparency and cross-border mobility

10 EU countries (Malta, Austria, Sweden, Finland, the Netherlands, Estonia, Lithuania, Latvia, Portugal, Denmark) and Norway are delivering high-quality digital services with a score above 75% on important events of daily life such as moving, finding a job, starting a business or studying. Estonia, Latvia and Lithuania are outperforming the rest of the countries in terms of digitisation of the public administrations and adoption of online public services....

Further efforts are notably needed in cross-border mobility and digital identification. So far only 6 EU countries have notified their eID means which enables their cross-border recognition….(More) (Report)”

Digital Technologies for Transparency in Public Investment: New Tools to Empower Citizens and Governments


Paper by Kahn, Theodore; Baron, Alejandro; Vieyra, Juan Cruz: Improving infrastructure and basic services is a central task in the region’s growth and development agenda. Despite the importance of private sector participation, governments will continue to play a defining role in planning, financing, executing, and overseeing key infrastructure projects and service delivery. This reality puts a premium on the efficient and transparent management of public investment, especially in light of the considerable technical, administrative, and political challenges and vulnerability to corruption and rent-seeking associated with large public works.

The recent spate of corruption scandals surrounding public procurement and infrastructure projects in the region underscores the urgency of this agenda. The emergence of new digital technologies offers powerful tools for governments and citizens in the region to improve the transparency and efficiency of public investment. This paper examines the challenges of building transparent public investment management systems, both conceptually and in the specific case of Latin America and the Caribbean, and highlights how a suite of new technological tools can improve the implementation of infrastructure projects and public services. The discussion is informed by the experience of the Inter-American Development Bank in designing and implementing the MapaInversiones platform. The paper concludes with several concrete policy recommendations for the region…. (More)”

Parliament and the people


Report by Rebecca Rumbul, Gemma Moulder, and Alex Parsons at MySociety: “The publication and dissemination of parliamentary information in developed countries has been shown to improve citizen engagement in governance and reduce the distance between the representative and the represented. While it is clear that these channels are being used, it is not clear how they are being used, or why some digital tools achieve greater reach or influence than others.

With the support of the Indigo Trust, mySociety has undertaken research to better understand how digital tools for parliamentary openness and engagement are operating in Sub-Saharan Africa, and how future tools can be better designed and targeted to achieve greater social impact. Read the executive summary of the report’s conclusions.

The report provides an analysis of the data and digital landscapes of four case study countries in Sub-Saharan Africa (KenyaNigeriaSouth Africa and Uganda), and interrogates how digital channels are being used in those countries to create and disseminate information on parliamentary activity. It examines the existing academic and practitioner literature in this field, compares and contrasts the landscape in each case study country, and provides a thematic overview of common and relevant factors in the operation of digital platforms for democratic engagement in parliamentary activity…(More)”.

Democracy is an information system


Bruce Shneier on Security: “That’s the starting place of our new paper: “Common-Knowledge Attacks on Democracy.” In it, we look at democracy through the lens of information security, trying to understand the current waves of Internet disinformation attacks. Specifically, we wanted to explain why the same disinformation campaigns that act as a stabilizing influence in Russia are destabilizing in the United States.

The answer revolves around the different ways autocracies and democracies work as information systems. We start by differentiating between two types of knowledge that societies use in their political systems. The first is common political knowledge, which is the body of information that people in a society broadly agree on. People agree on who the rulers are and what their claim to legitimacy is. People agree broadly on how their government works, even if they don’t like it. In a democracy, people agree about how elections work: how districts are created and defined, how candidates are chosen, and that their votes count­ — even if only roughly and imperfectly.

We contrast this with a very different form of knowledge that we call contested political knowledge,which is, broadly, things that people in society disagree about. Examples are easy to bring to mind: how much of a role the government should play in the economy, what the tax rules should be, what sorts of regulations are beneficial and what sorts are harmful, and so on.

This seems basic, but it gets interesting when we contrast both of these forms of knowledge across autocracies and democracies. These two forms of government have incompatible needs for common and contested political knowledge.

For example, democracies draw upon the disagreements within their population to solve problems. Different political groups have different ideas of how to govern, and those groups vie for political influence by persuading voters. There is also long-term uncertainty about who will be in charge and able to set policy goals. Ideally, this is the mechanism through which a polity can harness the diversity of perspectives of its members to better solve complex policy problems. When no-one knows who is going to be in charge after the next election, different parties and candidates will vie to persuade voters of the benefits of different policy proposals.

But in order for this to work, there needs to be common knowledge both of how government functions and how political leaders are chosen. There also needs to be common knowledge of who the political actors are, what they and their parties stand for, and how they clash with each other. Furthermore, this knowledge is decentralized across a wide variety of actors­ — an essential element, since ordinary citizens play a significant role in political decision making.

Contrast this with an autocracy….(More)”.

Just Giving: Why Philanthropy Is Failing Democracy and How It Can Do Better


Book by Rob Reich: “Is philanthropy, by its very nature, a threat to today’s democracy? Though we may laud wealthy individuals who give away their money for society’s benefit, Just Giving shows how such generosity not only isn’t the unassailable good we think it to be but might also undermine democratic values and set back aspirations of justice. Big philanthropy is often an exercise of power, the conversion of private assets into public influence. And it is a form of power that is largely unaccountable, often perpetual, and lavishly tax-advantaged. The affluent—and their foundations—reap vast benefits even as they influence policy without accountability. And small philanthropy, or ordinary charitable giving, can be problematic as well. Charity, it turns out, does surprisingly little to provide for those in need and sometimes worsens inequality.

These outcomes are shaped by the policies that define and structure philanthropy. When, how much, and to whom people give is influenced by laws governing everything from the creation of foundations and nonprofits to generous tax exemptions for donations of money and property. Rob Reich asks: What attitude and what policies should democracies have concerning individuals who give money away for public purposes? Philanthropy currently fails democracy in many ways, but Reich argues that it can be redeemed. Differentiating between individual philanthropy and private foundations, the aims of mass giving should be the decentralization of power in the production of public goods, such as the arts, education, and science. For foundations, the goal should be what Reich terms “discovery,” or long-time-horizon innovations that enhance democratic experimentalism. Philanthropy, when properly structured, can play a crucial role in supporting a strong liberal democracy.

Just Giving investigates the ethical and political dimensions of philanthropy and considers how giving might better support democratic values and promote justice….(More)”

Behavioural Insights Toolkit and Ethical Guidelines for Policy Makers


Consultation Document by the OECD: “BASIC (Behaviour, Analysis, Strategies, Intervention, and Change) is an overarching framework for applying behavioural insights to public policy from the beginning to the end of the policy cycle. It is built on five stages that guides the application of behavioural insights and is a repository of best practices, proof of concepts and methodological standards for behavioural insights practitioners and policymakers who have become interested in applying behavioural insights to public policy. Crucially, BASIC offers an approach to problem scoping that can be of relevance for any policymaker and practitioner when addressing a policy problem, be it behavioural or systemic.

The document provides an overview of the rationale, applicability and key tenets of BASIC. It walks practitioners through the five BASIC sequential stages with examples, and presents detailed ethical guidelines to be considered at each stage.

It has been developed by the OECD in partnership with Dr Pelle Guldborg Hansen of Roskilde University, Denmark. This version benefitted from feedback provided by the participants in the Western Cape Government – OECD Behavioural Insights Conference held in Cape Town on 27-28 September 2018….(More)”

Tricky Design: The Ethics of Things


Book edited by Tom Fisher and Lorraine Gamman: “Tricky Things responds to the burgeoning of scholarly interest in the cultural meanings of objects, by addressing the moral complexity of certain designed objects and systems.

The volume brings together leading international designers, scholars and critics to explore some of the ways in which the practice of design and its outcomes can have a dark side, even when the intention is to design for the public good. Considering a range of designed objects and relationships, including guns, eyewear, assisted suicide kits, anti-rape devices, passports and prisons, the contributors offer a view of design as both progressive and problematic, able to propose new material and human relationships, yet also constrained by social norms and ideology. 

This contradictory, tricky quality of design is explored in the editors’ introduction, which positions the objects, systems, services and ‘things’ discussed in the book in relation to the idea of the trickster that occurs in anthropological literature, as well as in classical thought, discussing design interventions that have positive and negative ethical consequences. These will include objects, both material and ‘immaterial’, systems with both local and global scope, and also different processes of designing. 

This important new volume brings a fresh perspective to the complex nature of ‘things‘, and makes a truly original contribution to debates in design ethics, design philosophy and material culture….(More)”

Building Better Cities with Civic Technology


Mapping by Kate Gasporro: “…The field of civic technology is relatively new. There are limited strategies to measure effectiveness of these tools. Scholars and practitioners are eager to communicate benefits, including improved efficiency and transparency. But, platforms and cities are having difficulty measuring the impacts of civic technology on infrastructure delivery. Even though civic technology platforms write case studies and provide anecdotal information to market their tools, this information does not communicate the challenges and failures that local governments face when implementing these new technologies. At the same time, the nascency of such tools means local governments are still trying to understand how to leverage and protect the enormous amount of data that civic technology tools acquire.

By mapping the landscape of civic technology, we can see more clearly how eParticipation is being used to address public service challenges, including infrastructure delivery. Although many scholars and practitioners have created independent categories for eParticipation, these categorization frameworks follow a similar pattern. At one end of the spectrum, eParticipation efforts provide public service information and relevant updates to citizens or allowing citizens to contact their officials in a unidirectional flow of information. At the other end, eParticipation efforts allow for deliberate democracy where citizens share decision-making with local government officials. Of the dozen categorization frameworks we found, we selected the most comprehensive one accepted by practitioners. This framework draws from public participation practices and identifies five categories:

  • eInforming: One-way communication providing online information to citizens (in the form of a website) or to government (via ePetitions)
  • eConsulting: Limited two-way communication where citizens can voice their opinions and provide feedback
  • eInvolving: Two-way communication where citizens go through an online process to capture public concerns
  • eCollaborating: Enhanced two-way communication that allows citizens to develop alternative solutions and identify the preferred solution, but decision making remains the government’s responsibility
  • eEmpowerment: Advanced two-way communication that allows citizens to influence and make decisions as co-producers of policies…

After surveying the civic technology space, we found 24 tools that use eParticipation for infrastructure delivery. We map these technologies according to their intended use phase in infrastructure delivery and type of eParticipation. The horizontal axis divides the space into the different infrastructure delivery phases and the vertical axis shows the five eParticipation categories. Together, we can see how civic technology is attempting to include citizens throughout infrastructure delivery. The majority of the civic technologies available operate as eInforming and eConsulting tools, allowing citizens to provide information to local governments about infrastructure issues. This information is then channeled into the project selection and prioritization process that occurs during the planning phase. A few technologies span multiple infrastructure phases because of their abilities to aggregate many eParticipation technologies to address the functions of each infrastructure phase. Based on this cursory map, we see that there are spaces in the infrastructure delivery process where there are only a few civic technologies. This is often because there are fewer opportunities to influence decision making during the later phases….

eParticipation chart

The field of civic technology is relatively new. There are limited strategies to measure effectiveness of these tools. Scholars and practitioners are eager to communicate benefits, including improved efficiency and transparency. But, platforms and cities are having difficulty measuring the impacts of civic technology on infrastructure delivery. Even though civic technology platforms write case studies and provide anecdotal information to market their tools, this information does not communicate the challenges and failures that local governments face when implementing these new technologies. At the same time, the nascency of such tools means local governments are still trying to understand how to leverage and protect the enormous amount of data that civic technology tools acquire…..(More)”

Constitutional democracy and technology in the age of artificial intelligence


Paper by Paul Nemitz: “Given the foreseeable pervasiveness of artificial intelligence (AI) in modern societies, it is legitimate and necessary to ask the question how this new technology must be shaped to support the maintenance and strengthening of constitutional democracy.

This paper first describes the four core elements of today’s digital power concentration, which need to be seen in cumulation and which, seen together, are both a threat to democracy and to functioning markets. It then recalls the experience with the lawless Internet and the relationship between technology and the law as it has developed in the Internet economy and the experience with GDPR before it moves on to the key question for AI in democracy, namely which of the challenges of AI can be safely and with good conscience left to ethics, and which challenges of AI need to be addressed by rules which are enforceable and encompass the legitimacy of democratic process, thus laws.

The paper closes with a call for a new culture of incorporating the principles of democracy, rule of law and human rights by design in AI and a three-level technological impact assessment for new technologies like AI as a practical way forward for this purpose….(More)”.

Information and Technology in Open Justice


Introduction by Mila Gasco-Hernandez and Carlos Jimenez-Gomezto to Special Issue of Social Science Computer Review:  “The topic of open justice has only been little explored perhaps due to its traditionally having been considered a “closed” field. There is still a need to know what open justice really means, to explore the use of information and technology in enabling open justice, and to understand what openness in the judiciary can do to improve government, society, and democracy. This special issue aims to shed light on the concept of openness in the judiciary by identifying and analyzing initiatives across the world….(More)”.