Driving government transformation through design thinking

Curated on Posted on by Stefaan Verhulst

Michael McHugh at Federal Times: “According to Gartner, “Design thinking is a multidisciplinary process that builds solutions for complex, intractable problems in a technically feasible, commercially sustainable and emotionally meaningful way.”

Design thinking as an approach puts the focus on people — their likes, dislikes, desires and experience — for designing new services and products. It encourages a free flow of ideas within a team to build and test prototypes by setting a high tolerance for failure. The approach is more holistic, as it considers both human and technological aspects to cater to mission-critical needs. Due to its innovative and agile problem-solving technique, design thinking inspires teams to collaborate and contribute towards driving mission goals.

How Can Design Thinking Help Agencies?

Whether it is problem solving, streamlining a process or increasing the adoption rate of a new service, design thinking calls for agencies to be empathetic towards people’s needs while being open to continuous learning and a willingness to fail — fast. A fail-fast model enables agencies to detect errors during the course of finding a solution, in which they learn from the possible mistakes and then proceed to develop a more suitable solution that is likely to add value to the user.

Consider an example of a federal agency whose legacy inspection application was affecting the productivity of its inspectors. By leveraging an agile approach, the agency built a mobile inspection solution to streamline and automate the inspection process. The methodology involved multiple iterations based on observations and findings from inspector actions. Here is a step-by-step synopsis of this methodology:

  • Problem presentation: Identifying the problems faced by inspectors.
  • Empathize with users: Understanding the needs and challenges of inspectors.
  • Define the problem: Redefining the problem based on input from inspectors.
  • Team collaboration: Brainstorming and discussing multiple solutions.
  • Prototype creation: Determining and building viable design solutions.
  • Testing with constituents: Releasing the prototype and testing it with inspectors.
  • Collection of feedback: Incorporating feedback from pilot testing and making required changes.

The insights drawn from each step helped the agency to design a secure platform in the form of a mobile inspection tool, optimized for tablets with a smartphone companion app for enhanced mobility. Packed with features like rich media capture with video, speech-to-text and photographs, the mobile inspection tool dramatically reduces manual labor and speeds up the on-site inspection process. It delivers significant efficiencies by improving processes, increasing productivity and enhancing the visibility of information. Additionally, its integration with legacy systems helps leverage existing investments, therefore justifying the innovation, which is based on a tightly defined test and learn cycle….(More)”

Designing Serious Games for Citizen Engagement in Public Service Processes

Curated on Posted on by Stefaan Verhulst

Paper by Nicolas Pflanzl , Tadeu Classe, Renata Araujo, and Gottfried Vossen: “One of the challenges envisioned for eGovernment is how to actively involve citizens in the improvement of public services, allowing governments to offer better services. However, citizen involvement in public service design through ICT is not an easy goal. Services have been deployed internally in public organizations, making it difficult to be leveraged by citizens, specifically those without an IT background. This research moves towards decreasing the gap between public services process opacity and complexity and citizens’ lack of interest or competencies to understand them. The paper discusses game design as an approach to motivate, engage and change citizens’ behavior with respect to public services improvement. The design of a sample serious game is proposed; benefits and challenges are discussed using a public service delivery scenario from Brazil….(More)”

Technology can boost active citizenship – if it’s chosen well

Curated on Posted on by Stefaan Verhulst

In Taiwan, for instance, tech activists have built online databases to track political contributions and create channels for public participation in parliamentary debates. In South Africa, anti-corruption organisation Corruption Watch has used online and mobile platforms to gather public votes for Public Protector candidates.

But research I recently completed with partners in Africa and Europe suggests that few of these organisations may be choosing the right technological tools to make their initiatives work.

We interviewed people in Kenya and South Africa who are responsible for choosing technologies when implementing transparency and accountability initiatives. In many cases, they’re not choosing their tech well. They often only recognised in retrospect how important their technology choices were. Most would have chosen differently if they were put in the same position again.

Our findings challenge a common mantra which holds that technological failures are usually caused by people or strategies rather than technologies. It’s certainly true that human agency matters. However powerful technologies may seem, choices are made by people – not the machines they invent. But our research supports the idea that technology isn’t neutral. It suggests that sometimes the problem really is the tech….

So what should those working in civic technology do about improving tool selection? From our research, we developed six “rules” for better tool choices. These are:

  • first work out what you don’t know;
  • think twice before building a new tool;
  • get a second opinion;
  • try it before you buy it;
  • plan for failure; and
  • share what you learn.

Possibly the most important of these recommendations is to try or “trial” technologies before making a final selection. This might seem obvious. But it was rarely done in our sample….(More)”

Data and Democracy

Curated on Posted on by Stefaan Verhulst

(Free) book by Andrew Therriault:  “The 2016 US elections will be remembered for many things, but for those who work in politics, 2016 may be best remembered as the year that the use of data in politics reached its maturity. Through a collection of essays from leading experts in the field, this report explores how political data science helps to drive everything from overall strategy and messaging to individual voter contacts and advertising.

Curated by Andrew Therriault, former Director of Data Science for the Democratic National Committee, this illuminating report includes first-hand accounts from Democrats, Republicans, and members of the media. Tech-savvy readers will get a comprehensive account of how data analysis has prevailed over political instinct and experience and examples of the challenges these practitioners face.

Essays include:

  • The Role of Data in Campaigns—Andrew Therriault, former Director of Data Science for the Democratic National Committee
  • Essentials of Modeling and Microtargeting—Dan Castleman, cofounder and Director of Analytics at Clarity Campaign Labs, a leading modeler in Democratic politics
  • Data Management for Political Campaigns—Audra Grassia, Deputy Political Director for the Democratic Governors Association in 2014
  • How Technology Is Changing the Polling Industry—Patrick Ruffini, cofounder of Echelon Insights and Founder/Chairman of Engage, was a digital strategist for President Bush in 2004 and for the Republican National Committee in 2006
  • Data-Driven Media Optimization—Alex Lundry, cofounder and Chief Data Scientist at Deep Root Analytics, a leading expert on media and voter analytics, electoral targeting, and political data mining
  • How (and Why) to Follow the Money in Politics—Derek Willis, ProPublica’s news applications developer, formerly with The New York Times
  • Digital Advertising in the Post-Obama Era—Daniel Scarvalone, Associate Director of Research and Data at Bully Pulpit Interactive (BPI), a digital marketer for the Democratic party
  • Election Forecasting in the Media—Natalie Jackson, Senior Polling Editor atThe Huffington Post…(More)”

Nudges That Fail

Curated on Posted on by Stefaan Verhulst

Paper by Cass R. Sunstein: “Why are some nudges ineffective, or at least less effective than choice architects hope and expect? Focusing primarily on default rules, this essay emphasizes two reasons. The first involves strong antecedent preferences on the part of choosers. The second involves successful “counternudges,” which persuade people to choose in a way that confounds the efforts of choice architects. Nudges might also be ineffective, and less effective than expected, for five other reasons. (1) Some nudges produce confusion on the part of the target audience. (2) Some nudges have only short-term effects. (3) Some nudges produce “reactance” (though this appears to be rare) (4) Some nudges are based on an inaccurate (though initially plausible) understanding on the part of choice architects of what kinds of choice architecture will move people in particular contexts. (5) Some nudges produce compensating behavior, resulting in no net effect. When a nudge turns out to be insufficiently effective, choice architects have three potential responses: (1) Do nothing; (2) nudge better (or different); and (3) fortify the effects of the nudge, perhaps through counter-counternudges, perhaps through incentives, mandates, or bans….(More)”.

Rethinking Nudge: Libertarian paternalism and classical utilitarianism

Curated on Posted on by Stefaan Verhulst

Hiroaki Itai, Akira Inoue, and Satoshi Kodama in Special Issue on Nudging of The Tocqueville Review/La revue Tocqueville: “Recently, libertarian paternalism has been intensely debated. It recommends us to employ policies and practices that “nudge” ordinary people to make better choices without forcing them to do so. Nudging policies and practices have penetrated our society, in cases like purchasing life insurance or a residence. They are also used for preventing people from addictive acts that may be harmful to them in the long run, such as having too much sugary or fatty food. In nudging people to act rationally, various kinds of cognitive effects impacting the consumers’ decision-making process should be considered, given the growing influence of consumer advertising. Since libertarian paternalism makes use of such effects in light of the recent development of behavioral economics and cognitive psychology in a principled manner, libertarian paternalism and its justification of nudges attract our attention as an approach providing a normative guidance for our action. …

This paper has two aims: the first is to examine whether libertarian paternalism can give an appropriate theoretical foundation to the idea and practice of nudges. The second is to show that utilitarianism, or, more precisely, the classical version of utilitarianism, treats nudges in a more consistent and plausible manner. To achieve these two aims, first of all, we dwell on how Cass Sunstein—one of the founder of libertarian paternalism—misconceives Mill’s harm principle, and that this may prompt us to see that utilitarianism can reasonably legitimate nudging policies (section one). We then point to two biases that embarrass libertarian paternalism (the scientism bias and the dominant-culture bias), which we believe stem from the fact that libertarian paternalism assumes the informed preference satisfaction view of welfare (section two). We finally argue that classical utilitarianism not only can overcome the two biases, but can also reasonably endorse any system monitoring a choice architect to discharge his or her responsibility (section three)….(More)”

Achieving Open Justice through Citizen Participation and Transparency

Curated on Posted on by Stefaan Verhulst

Book edited by Carlos E. Jiménez-Gómez and Mila Gascó-Hernández: “Open government initiatives have become a defining goal for public administrators around the world. However, progress is still necessary outside of the executive and legislative sectors.

Achieving Open Justice through Citizen Participation and Transparency is a pivotal reference source for the latest scholarly research on the implementation of open government within the judiciary field, emphasizing the effectiveness and accountability achieved through these actions. Highlighting the application of open government concepts in a global context, this book is ideally designed for public officials, researchers, professionals, and practitioners interested in the improvement of governance and democracy….(More)

 

Democracy Is Getting A Reboot On The Blockchain

Curated on Posted on by Stefaan Verhulst

Adele Peters in FastCoExist: “In 2013, a group of activists in Buenos Aires attempted an experiment in what they called hacking democracy. Representatives from their new political party would promise to always vote on issues according to the will of citizens online. Using a digital platform, people could tell the legislator what to support, in a hybrid of a direct democracy and representation.

With 1.2% of the vote, the candidate they ran for a seat on the city council didn’t win. But the open-source platform they created for letting citizens vote, called Democracy OS, started getting attention around the world. In Buenos Aires, the government tried using it to get citizen feedback on local issues. Then, when the party attempted to run a candidate a second time, something happened that made them shift course. They were told they’d have to bribe a federal judge to participate.

“When you see that kind of corruption that you think happens in House of Cards—and you suddenly realize that House of Cards is happening all around you—it’s a very shocking thing,” says Santiago Siri, a programmer and one of the founders of the party, called Partido de la Red, or the Net Party. Siri started thinking about how technology could solve the fundamental problem of corruption—and about how democracy should work in the digital age.

The idea morphed into a Y Combinator-backed nonprofit called Democracy Earth Foundation. As the website explains:

The Internet transformed how we share culture, work together—and even fall in love—but governance has remained unchanged for over 200 years. With the rise of open-source software and peer-to-peer networks, political intermediation is no longer necessary. We are building a protocol with smart contracts that allows decentralized governance for any kind of organization.

Their new platform, which the team is working on now as part of the Fast Forward accelerator for tech nonprofits, starts by granting incorruptible identities to each citizen, and then records votes in a similarly incorruptible way.

“If you know anything about democracy, one of the simplest ways of subverting democracy is by faking identity,” says Siri. “This is about opening up the black box that can corrupt the system. In a democracy, that black box is who gets to count the votes, who gets to validate the identities that have the right to vote.”

While some experts argue that Internet voting isn’t secure enough to use yet, Democracy Earth’s new platform uses the blockchain—a decentralized, public ledger that uses encryption. Rather than recording votes in one place, everyone’s votes are recorded across a network of thousands of computers. The system can also validate identities in the same decentralized way….(More)”.

Countries with strong public service media have less rightwing extremism

Curated on Posted on by Stefaan Verhulst

Tara Conlan in The Guardian: “Countries that have popular, well-funded public service broadcasters encounter less rightwing extremism and corruption and have more press freedom, a report from the European Broadcasting Union has found.

For the first time, an analysis has been done of the contribution of public service media, such as the BBC, to democracy and society.

Following Brexit and the rise in rightwing extremism across Europe, the report shows the impact strong publicly funded television and radio has had on voter turnout, control of corruption and press freedom.

The EBU, which founded Eurovision, carried out the study across 25 countries after noticing that the more well-funded a country’s public service outlets were, the less likely the nation was to endure extremism.

The report says that in “countries where public service media funding … is higher there tends to be more press freedom” and where they have a higher market share “there also tends to be a higher voter turnout”. It also says there is a strong correlation between how much of a country’s market its public service broadcaster has and the “demand for rightwing extremism” and “control of corruption”.

“These correlations are especially interesting given the current public debates about low participation in elections, corruption and the rise of far right politics across Europe,” said EBU head of media intelligence service Roberto Suárez Candel, who conducted the research….(More)”

See also:  PSM Correlations Report  and Trust in Media 2016

The Four-Dimensional Human

Curated on Posted on by Stefaan Verhulst

Book by Laurence Scott: “You are a four-dimensional human.

Each of us exists in three-dimensional, physical space. But, as a constellation of everyday digital phenomena rewires our lives, we are increasingly coaxed from the containment of our predigital selves into a wonderful and eerie fourth dimension, a world of ceaseless communication, instant information, and global connection.

Our portals to this new world have been wedged open, and the silhouette of a figure is slowly taking shape. But what does it feel like to be four-dimensional? How do digital technologies influence the rhythms of our thoughts, the style and tilt of our consciousness? What new sensitivities and sensibilities are emerging with our exposure to the delights, sorrows, and anxieties of a networked world? And how do we live in public with these recoded private lives?

Laurence Scott—hailed as a “New Generation Thinker” by the Arts and Humanities Research Council and the BBC—shows how this four-dimensional life is dramatically changing us by redefining our social lives and extending the limits of our presence in the world. Blending tech-philosophy with insights on everything from Seinfeld to the fall of Gaddafi, Scott stands with a rising generation of social critics hoping to understand our new reality. His virtuosic debut is a revelatory and original exploration of life in the digital age….(More)”