Selected Readings on Crowdsourcing Opinions and Ideas

Curated on Posted on by Andrew Young

The Living Library’s Selected Readings series seeks to build a knowledge base on innovative approaches for improving the effectiveness and legitimacy of governance. This curated and annotated collection of recommended works on the topic of crowdsourcing was originally published in 2013.

As technological advances give individuals greater ability to share their opinions and ideas with the world, citizens are increasingly expecting government to consult with them and factor their input into the policy-making process. Moving away from the representative democracy system created in a less connected time, e-petitions; participatory budgeting (PB), a collaborative, community-based system for budget allocation; open innovation initiatives; and Liquid Democracy, a hybrid of direct and indirect democracy, are allowing citizens to make their voices heard between trips to the ballot box.

Selected Reading List (in alphabetical order)

Annotated Selected Reading List (in alphabetical order)

Bergmann, Eirikur. “Reconstituting Iceland – Constitutional Reform Caught in a New Critical Order in the Wake of Crisis.” in Academia.edu, (presented at the Political Legitimacy and the Paradox of Regulation, Leiden University, 2013). http://bit.ly/1aaTVYP.
  •  This paper explores the tumultuous history of Iceland’s “Crowdsourced Constitution.” The since-abandoned document was built upon three principles: distribution of power, transparency and responsibility.
  •  Even prior to the draft being dismantled through political processes, Bergmann argues that an overenthusiastic public viewed the constitution as a stronger example of citizen participation than it really was: “Perhaps with the delusion of distance the international media was branding the production as the world’s first ‘crowdsourced’ constitution, drafted by the interested public in clear view for the world to follow…This was however never a realistic description of the drafting. Despite this extraordinary open access, the Council was not able to systematically plough through all the extensive input as [it] only had four months to complete the task.”
  • Bergmann’s paper illustrates the transition Iceland’s constitution has undertaken in recent years: moving form a paradigmatic example of crowdsourcing opinions to a demonstration of the challenges inherent in bringing more voices into a realm dominated by bureaucracy and political concerns.
Gassmann, Oliver, Ellen Enkel, and Henry Chesbrough. “The Future of Open Innovation.” R&D Management 40, no. 3 (2010): 213– 221. http://bit.ly/1bk4YeN.
  • In this paper – an introduction to a special issue on the topic – Gassmann, Enkel and Chesbrough discuss the evolving trends in open innovation. They define the concept, referencing previous work by Chesbrough et al., as “…the purposive inflows and outflows of knowledge to accelerate internal innovation, and expand the markets for external use of innovation, respectively.”
  • In addition to examining the existing literature for the field, the authors identify nine trends that they believe will define the future of open innovation for businesses, many of which can also be applied to governing insitutions:
    • Industry penetration: from pioneers to mainstream
    • R&D intensity: from high to low tech
    • Size: from large firms to SMEs
    • Processes: from stage gate to probe-and-learn
    • Structure: from standalone to alliances
    • Universities: from ivory towers to knowledge brokers  Processes: from amateurs to professionals
    • Content: from products to services
    • Intellectual property: from protection to a tradable good
Gilman, Hollie Russon. “The Participatory Turn: Participatory Budgeting Comes to America.” Harvard University, 2012. https://bit.ly/2BhaeVv.
  •  In this dissertation, Gilman argues that participatory budgeting (PB) produces better outcomes than the status quo budget process in New York, while also transforming how those who participate understand themselves as citizens, constituents, Council members, civil society leaders and community stakeholders.
  • The dissertation also highlights challenges to participation drawing from experience and lessons learned from PB’s inception in Porto Alege, Brazil in 1989. While recognizing a diversity of challenges, Gilman ultimately argues that, “PB provides a viable and informative democratic innovation for strengthening civic engagement within the United States that can be streamlined and adopted to scale.”
Kasdan, Alexa, and Cattell, Lindsay. “New Report on NYC Participatory Budgeting.” Practical Visionaries. Accessed October 21, 2013. https://bit.ly/2Ek8bTu.
  • This research and evaluation report is the result of surveys, in-depth interviews and observations collected at key points during the 2011 participatory budgeting (PB) process in New York City, in which “[o]ver 2,000 community members were the ones to propose capital project ideas in neighborhood assemblies and town hall meetings.”
  • The PBNYC project progressed through six main steps:
    •  First Round of Neighborhood Assemblies
    • Delegate Orientations
    • Delegate Meetings
    • Second Round of Neighborhood Assemblies
    • Voting
    • Evaluation, Implementation & Monitoring
  •  The authors also discuss the varied roles and responsibilities for the divers stakeholders involved in the process:
    • Community Stakeholders
    • Budget Delegates
    • District Committees
    • City-wide Steering Committee  Council Member Offices
Masser, Kai. “Participatory Budgeting as Its Critics See It.” Burgerhaushalt, April 30, 2013. http://bit.ly/1dppSxW.
  • This report is a critique of the participatory budgeting (PB) process, focusing on lessons learned from the outcomes of a pilot initiative in Germany.
  • The reports focuses on three main criticisms leveled against PB:
    • Participatory Budgeting can be a time consuming process that is barely comprehensive to the people it seeks to engage, as a result there is need for information about the budget, and a strong willingness to participate in preparing it.
    • Differences in the social structure of the participants inevitably affect the outcome – the process must be designed to avoid low participation or over-representation of one group.
    • PB cannot be sustained over a prolonged period and should therefore focus on one aspect of the budgeting process. The article points to outcomes that show that citizens may find it considerably more attractive to make proposals on how to spend money than on how to save it, which may not always result in the best outcomes.
OECD. “Citizens as Partners: Information, Consultation and Public Participation in Policy-making.” The IT Law Wiki. http://bit.ly/1aIGquc.
  • This OECD policy report features discussion on the concept of crowdsourcing as a new form or representation and public participation in OECD countries, with the understanding that it creates avenues for citizens to participate in public policy-making within the overall framework of representative democracy.
  • The report provides a wealth of comparative information on measures adopted in OECD countries to strengthen citizens’ access to information, to enhance consultation and encourage their active participation in policy-making.

Tchorbadjiiski, Angel. “Liquid Democracy.” Rheinisch-Westf alische Technische Hochschule Aachen Informatik 4 ComSy, 2012. http://bit.ly/1eOsbIH.

  • This thesis presents discusses how Liquid Democracy (LD) makes it for citizens participating in an election to “either take part directly or delegate [their] own voting rights to a representative/expert. This way the voters are not limited to taking one decision for legislative period as opposed to indirect (representative) democracy, but are able to actively and continuously take part in the decision-making process.”
  • Tchorbadjiiski argues that, “LD provides great flexibility. You do not have to decide yourself on the program of a political party, which only suits some aspects of your opinion.” Through LD, “all voters can choose between direct and indirect democracy creating a hybrid government form suiting their own views.”
  • In addition to describing the potential benefits of Liquid Democracy, Tchorbadjiiski focuses on the challenge of maintaining privacy and security in such a system. He proposes a platform that “allows for secure and anonymous voting in such a way that it is not possible, even for the system operator, to find out the identity of a voter or to prevent certain voters (for example minority groups) from casting a ballot.”

Implementing Open Innovation in the Public Sector: The Case of Challenge.gov

Curated on Posted on by Stefaan Verhulst

Article by Ines Mergel and Kevin C. Desouza in Public Administration Review: “As part of the Open Government Initiative, the Barack Obama administration has called for new forms of collaboration with stakeholders to increase the innovativeness of public service delivery. Federal managers are employing a new policy instrument called Challenge.gov to implement open innovation concepts invented in the private sector to crowdsource solutions from previously untapped problem solvers and to leverage collective intelligence to tackle complex social and technical public management problems. The authors highlight the work conducted by the Office of Citizen Services and Innovative Technologies at the General Services Administration, the administrator of the Challenge.gov platform. Specifically, this Administrative Profile features the work of Tammi Marcoullier, program manager for Challenge.gov, and Karen Trebon, deputy program manager, and their role as change agents who mediate collaborative practices between policy makers and public agencies as they navigate the political and legal environments of their local agencies. The profile provides insights into the implementation process of crowdsourcing solutions for public management problems, as well as lessons learned for designing open innovation processes in the public sector”.

Platform Strategies for Open Government Innovation

Curated on Posted on by Stefaan Verhulst

New paper by B. Cleland, B. Galbraith, B. Quinn, and P. Humphreys: “The concept of Open Innovation, that inflows and outflows of knowledge can accelerate innovation, has attracted a great deal of research in recent years (Dahlander and Gann, 2010; Fredberg et al, 2008). At the same time there has been a growing policy interest in Open Government, based in part on the assumption that open processes in the public sector can enable private sector innovation (Yu and Robinson, 2012). However, as pointed out by Huizingh (2011), there is a lack of practical guidance for managers. Furthermore, the specific challenges of implementing Open Innovation in the public sector have not been adequately addressed (Lee et al., 2012). Recent literature on technology platforms suggests a potentially useful framework for understanding the processes that underpin Open Innovation (Janssen and Estevez, 2013; O’Reilly, 2011). The paper reviews the literature on Open Innovation, e-Government and Platforms in order to shed light on the challenges of Open Government. It has been proposed that re-thinking government as a platform provider offers significant opportunities for value creation (Orszag, 2009), but a deeper understanding of platform architecture will be required to properly exploit those opportunities. Based on an examination of the literature we identify the core issues that are likely to characterise this new phenomenon.”
 

Choose Your Own Route on Finland's Algorithm-Driven Public Bus

Curated on Posted on by Stefaan Verhulst

Brian Merchant at Motherboard: “Technology should probably be transforming public transit a lot faster than it is. Yes, apps like Hopstop have made finding stops easier and I’ve started riding the bus in unfamiliar parts of town a bit more often thanks to Google Maps’ route info. But these are relatively small steps, and it’s all limited to making scheduling information more widely available. Where’s the innovation on the other side? Where’s the Uber-like interactivity, the bus that comes to you after a tap on the iPhone?
In Finland, actually. The Kutsuplus is Helsinki’s groundbreaking mass transit hybrid program that lets riders choose their own routes, pay for fares on their phones, and summon their own buses. It’s a pretty interesting concept. With a ten minute lead time, you summon a Kutsuplus bus to a stop using the official app, just as you’d call a livery cab on Uber. Each minibus in the fleet seats at least nine people, and there’s room for baby carriages and bikes.
You can call your own private Kutsuplus, but if you share the ride, you share the costs—it’s about half the price of a cab fare, and a dollar or two more expensive than old school bus transit. You can then pick your own stop, also using the app.
The interesting part is the scheduling, which is entirely automated. If you’re sharing the ride, an algorithm determines the most direct route, and you only get charged as though you were riding solo. You can pay with a Kutsuplus wallet on the app, or, eventually, bill the charge to your phone bill.”

NEW Publication: “Reimagining Governance in Practice: Benchmarking British Columbia’s Citizen Engagement Efforts”

Curated on Posted on by Stefaan Verhulst

Over the last few years, the Government of British Columbia (BC), Canada has initiated a variety of practices and policies aimed at providing more legitimate and effective governance. Leveraging advances in technology, the BC Government has focused on changing how it engages with its citizens with the goal of optimizing the way it seeks input and develops and implements policy. The efforts are part of a broader trend among a wide variety of democratic governments to re-imagine public service and governance.
At the beginning of 2013, BC’s Ministry of Citizens’ Services and Open Government, now the Ministry of Technology, Innovation and Citizens’ Services, partnered with the GovLab to produce “Reimagining Governance in Practice: Benchmarking British Columbia’s Citizen Engagement Efforts.” The GovLab’s May 2013 report, made public today, makes clear that BC’s current practices to create a more open government, leverage citizen engagement to inform policy decisions, create new innovations, and provide improved public monitoring­—though in many cases relatively new—are consistently among the strongest examples at either the provincial or national level.
According to Stefaan Verhulst, Chief of Research at the GovLab: “Our benchmarking study found that British Columbia’s various initiatives and experiments to create a more open and participatory governance culture has made it a leader in how to re-imagine governance. Leadership, along with the elimination of imperatives that may limit further experimentation, will be critical moving forward. And perhaps even more important, as with all initiatives to re-imaging governance worldwide, much more evaluation of what works, and why, will be needed to keep strengthening the value proposition behind the new practices and polices and provide proof-of-concept.”
See also our TheGovLab Blog.

Towards an effective framework for building smart cities: Lessons from Seoul and San Francisco

Curated on Posted on by Stefaan Verhulst

New paper by JH Lee, MG Hancock, MC Hu in Technological Forecasting and Social Change: “This study aims to shed light on the process of building an effective smart city by integrating various practical perspectives with a consideration of smart city characteristics taken from the literature. We developed a framework for conducting case studies examining how smart cities were being implemented in San Francisco and Seoul Metropolitan City. The study’s empirical results suggest that effective, sustainable smart cities emerge as a result of dynamic processes in which public and private sector actors coordinate their activities and resources on an open innovation platform. The different yet complementary linkages formed by these actors must further be aligned with respect to their developmental stage and embedded cultural and social capabilities. Our findings point to eight ‘stylized facts’, based on both quantitative and qualitative empirical results that underlie the facilitation of an effective smart city. In elaborating these facts, the paper offers useful insights to managers seeking to improve the delivery of smart city developmental projects.”
 

Towards an information systems perspective and research agenda on crowdsourcing for innovation

Curated on Posted on by Stefaan Verhulst

New paper by A Majchrzak and A Malhotra in The Journal of Strategic Information Systems: “Recent years have seen an increasing emphasis on open innovation by firms to keep pace with the growing intricacy of products and services and the ever changing needs of the markets. Much has been written about open innovation and its manifestation in the form of crowdsourcing. Unfortunately, most management research has taken the information system (IS) as a given. In this essay we contend that IS is not just an enabler but rather can be a shaper that optimizes open innovation in general and crowdsourcing in particular. This essay is intended to frame crowdsourcing for innovation in a manner that makes more apparent the issues that require research from an IS perspective. In doing so, we delineate the contributions that the IS field can make to the field of crowdsourcing.

  • Reviews participation architectures supporting current crowdsourcing, finding them inadequate for innovation development by the crowd.

  • Identifies 3 tensions for explaining why a participation architecture for crowdsourced innovation is difficult.

  • Identifies affordances for the participation architectures that may help to manage the tension.

  • Uses the tensions and possible affordances to identify research questions for IS scholars.”

Best Practices for Government Crowdsourcing Programs

Curated on Posted on by Stefaan Verhulst

Anton Root: “Crowdsourcing helps communities connect and organize, so it makes sense that governments are increasingly making use of crowd-powered technologies and processes.
Just recently, for instance, we wrote about the Malaysian government’s initiative to crowdsource the national budget. Closer to home, we’ve seen government agencies from U.S. AID to NASA make use of the crowd.
Daren Brabham, professor at the University of Southern California, recently published a report titled “Using Crowdsourcing In Government” that introduces readers to the basics of crowdsourcing, highlights effective use cases, and establishes best practices when it comes to governments opening up to the crowd. Below, we take a look at a few of the suggestions Brabham makes to those considering crowdsourcing.
Brabham splits up his ten best practices into three phases: planning, implementation, and post-implementation. The first suggestion in the planning phase he makes may be the most critical of all: “Clearly define the problem and solution parameters.” If the community isn’t absolutely clear on what the problem is, the ideas and solutions that users submit will be equally vague and largely useless.
This applies not only to government agencies, but also to SMEs and large enterprises making use of crowdsourcing. At Massolution NYC 2013, for instance, we heard again and again the importance of meticulously defining a problem. And open innovation platform InnoCentive’s CEO Andy Zynga stressed the big role his company plays in helping organizations do away with the “curse of knowledge.”
Brabham also has advice for projects in their implementation phase, the key bit being: “Launch a promotional plan and a plan to grow and sustain the community.” Simply put, crowdsourcing cannot work without a crowd, so it’s important to build up the community before launching a campaign. It does take some balance, however, as a community that’s too large by the time a campaign launches can turn off newcomers who “may not feel welcome or may be unsure how to become initiated into the group or taken seriously.”
Brabham’s key advice for the post-implementation phase is: “Assess the project from many angles.” The author suggests tracking website traffic patterns, asking users to volunteer information about themselves when registering, and doing original research through surveys and interviews. The results of follow-up research can help to better understand the responses submitted, and also make it easier to show the successes of the crowdsourcing campaign. This is especially important for organizations partaking in ongoing crowdsourcing efforts.”

Introducing Socrata’s Open Data Magazine: Open Innovation

Curated on Posted on by Stefaan Verhulst

“Socrata is dedicated to telling the story of open data as it evolves, which is why we have launched a quarterly magazine, “Open Innovation.”
As innovators push the open data movement forward, they are transforming government and public engagement at every level. With thousands of innovators all over the world – each with their own successes, advice, and ideas – there is a tremendous amount of story for us to tell.
The new magazine features articles, advice, infographics, and more dedicated exclusively to the open data movement. The first issue, Fall 2013, will cover topics such as:

  • What is a Chief Data Officer?
  • Who should be on your open data team?
  • How do you publish your first open data set?

It will also include four Socrata case studies and opinion pieces from some of the industry’s leading innovators…
The magazine is currently free to download or read online through the Socrata website. It is optimized for viewing on tablets and smart phones, with plans in the works to make the magazine available through the Kindle Fire and iTunes magazine stores.
Check out the first issue of Open Innovation at www.socrata.com/magazine.”

Data is Inert — It’s What You Do With It That Counts

Curated on Posted on by Stefaan Verhulst

Kevin Merritt, CEO and Founder, Socrata, in NextGov: “In its infancy, the open data movement was mostly about offering catalogs of government data online that concerned citizens and civic activists could download. But now, a wide variety of external stakeholders are using open data to deliver new applications and services. At the same time, governments themselves are harnessing open data to drive better decision-making.
In a relatively short period of time, open data has evolved from serving as fodder for data publishing to fuel for open innovation.
One of the keys to making this transformation truly work, however, is our ability to re-instrument or re-tool underlying business systems and processes so managers can receive open data in consumable forms on a regular, continuous basis in real-time….”