Building a Smarter City

Curated on Posted on by Stefaan Verhulst

PSFK: “As cities around the world grow in size, one of the major challenges will be how to make city services and infrastructure more adaptive and responsive in order to keep existing systems running efficiently, while expanding to accommodate greater need. In our Future Of Cities report, PSFK Labs investigated the key trends and pressing issues that will play a role in shaping the evolution of urban environments over the next decade.

A major theme identified in the report is Sensible Cities, which is bringing intelligence to the city and its citizens through the free flow of information and data, helping improve both immediate and long term decision making. This theme consists of six key trends: Citizen Sensor Networks, Hyperlocal Reporting, Just-In-Time Alerts, Proximity Services, Data Transparency, and Intelligent Transport.

The Citizen Sensor Networks trend described in the Future Of Cities report highlights how sensor-laden personal electronics are enabling everyday people to passive collect environmental data and other information about their communities. When fed back into centralized, public databases for analysis, this accessible pool of knowledge enables any  interested party to make more informed choices about their surroundings. These feedback systems require little infrastructure, and transform people into sensor nodes with little effort on their part. An example of this type of network in action is Street Bump, which  is a crowdsourcing project that helps residents improve their neighborhood streets by collecting data around real-time road conditions while they drive. Using the mobile application’s motion- detecting accelerometer, Street Bump is able to sense when a bump is hit, while the phone’s GPS records and transmits the location.

retio-app

The next trend of Hyperlocal Reporting describes how crowdsourced information platforms are changing the top-down nature of how news is gathered and disseminated by placing reporting tools in the hands of citizens, allowing any individual to instantly broadcast about what is important to them. Often using mobile phone technology, these information monitoring systems not only provide real-time, location specific data, but also boost civic engagement by establishing direct channels of communication between an individual and their community. A good example of this is Retio, which is a mobile application that allows Mexican citizens to report on organized crime and corruption using social media. Each issue is plotted on a map, allowing users and authorities to get an overall idea of what has been reported or narrow results down to specific incidents.

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.openspending

Data Transparency is a trend that examines how city administrators, institutions, and companies are publicly sharing data generated within their systems to add new levels of openness and accountability. Availability of this information not only strengthens civic engagement, but also establishes a collaborative agenda at all levels of government that empowers citizens through greater access and agency. For example, OpenSpending is a mobile and web-based application that allows citizens in participating cities to examine where their taxes are being spent through interactive visualizations. Citizens can review their personal share of public works, examine local impacts of public spending, rate and vote on proposed plans for spending and monitor the progress of projects that are or are not underway…”

Choose Your Own Route on Finland's Algorithm-Driven Public Bus

Curated on Posted on by Stefaan Verhulst

Brian Merchant at Motherboard: “Technology should probably be transforming public transit a lot faster than it is. Yes, apps like Hopstop have made finding stops easier and I’ve started riding the bus in unfamiliar parts of town a bit more often thanks to Google Maps’ route info. But these are relatively small steps, and it’s all limited to making scheduling information more widely available. Where’s the innovation on the other side? Where’s the Uber-like interactivity, the bus that comes to you after a tap on the iPhone?
In Finland, actually. The Kutsuplus is Helsinki’s groundbreaking mass transit hybrid program that lets riders choose their own routes, pay for fares on their phones, and summon their own buses. It’s a pretty interesting concept. With a ten minute lead time, you summon a Kutsuplus bus to a stop using the official app, just as you’d call a livery cab on Uber. Each minibus in the fleet seats at least nine people, and there’s room for baby carriages and bikes.
You can call your own private Kutsuplus, but if you share the ride, you share the costs—it’s about half the price of a cab fare, and a dollar or two more expensive than old school bus transit. You can then pick your own stop, also using the app.
The interesting part is the scheduling, which is entirely automated. If you’re sharing the ride, an algorithm determines the most direct route, and you only get charged as though you were riding solo. You can pay with a Kutsuplus wallet on the app, or, eventually, bill the charge to your phone bill.”

Crowdsourcing Mobile App Takes the Globe’s Economic Pulse

Curated on Posted on by Stefaan Verhulst

Tom Simonite in MIT Technology Review: “In early September, news outlets reported that the price of onions in India had suddenly spiked nearly 300 percent over prices a year before. Analysts warned that the jump in price for this food staple could signal an impending economic crisis, and the Research Bank of India quickly raised interest rates.
A startup company called Premise might’ve helped make the response to India’s onion crisis timelier. As part of a novel approach to tracking the global economy from the bottom up, the company has a daily feed of onion prices from stores around India. More than 700 people in cities around the globe use a mobile app to log the prices of key products in local stores each day.

Premise’s cofounder David Soloff says it’s a valuable way to take the pulse of economies around the world, especially since stores frequently update their prices in response to economic pressures such as wholesale costs and consumer confidence. “All this information is hiding in plain sight on store shelves,” he says, “but there’s no way of capturing and aggregating it in any meaningful way.”
That information could provide a quick way to track and even predict inflation measures such as the U.S. Consumer Price Index. Inflation figures influence the financial industry and are used to set governments’ monetary and fiscal policy, but they are typically updated only once a month. Soloff says Premise’s analyses have shown that for some economies, the data the company collects can reliably predict monthly inflation figures four to six weeks in advance. “You don’t look at the weather forecast once a month,” he says….
Premise’s data may have other uses outside the financial industry. As part of a United Nations program called Global Pulse, Cavallo and PriceStats, which was founded after financial professionals began relying on data from an ongoing academic price-indexing effort called the Billion Prices Project, devised bread price indexes for several Latin American countries. Such indexes typically predict street prices and help governments and NGOs spot emerging food crises. Premise’s data could be used in the same way. The information could also be used to monitor areas of the world, such as Africa, where tracking online prices is unreliable, he says.”

Free Software Ties the Internet of Things Together

Curated on Posted on by Stefaan Verhulst

Rachel Metz in MIT Technology Review: “OpenRemote is an open-source Internet of Things platform that could help spur smarter homes and cities.
If you buy several Internet-connected home gadgets—say, a “smart” thermostat, “smart” door lock, and “smart” window blinds—you’ll likely have to control each one with a separate app, meaning it exists in its own little silo.
That’s not how Elier Ramirez does it. In his home, an iPad app controls his lights, ceiling fans, and TV and stereo. Pressing a single button within the app can shut off all his lights and gadgets when he leaves.
Ramirez can tap a lamp in an image to turn an actual lamp off and on in his apartment, and at the same time he’ll see the picture on the tablet’s screen go dark or become illuminated. Ramirez also set up a presence-sensing feature that uses his cell phone to determine if he’s home (it checks whether or not he has connected to his home Wi-Fi network). This can automatically turn on the lights if he’s there. Ramirez runs the whole setup from a small computer in his home.
The software behind all this interconnection comes from a company called OpenRemote, which is plugging away on an open-source software platform for linking Internet-connected gadgets, making it easier to control all kinds of smart home devices, regardless of who made them. And it makes it easy to automate actions like lowering your connected window blinds if the temperature sensed in your living room goes above 75 degrees….
OpenRemote also sees a moneymaking opportunity beyond the home in providing its software to cities, which are becoming increasingly interested in using technology for everything from communicating with citizens to monitoring traffic. Last year, OpenRemote conducted a small test in Eindhoven, in hopes of using automation and crowdsourcing to monitor a city. This included people-tracking with cameras, sound-level tracking, social-media monitoring, and an app that people in the area could use to rate what the atmosphere was like. The company is currently working on a larger-scale project in Eindhoven, Kil says. “If you put four walls around a city, it’s a big room, if you know what I mean,” he says.”

Democratic Reason: Politics, Collective Intelligence, and the Rule of the Many

Curated on Posted on by Stefaan Verhulst

New book by Hélène Landemore: “Individual decision making can often be wrong due to misinformation, impulses, or biases. Collective decision making, on the other hand, can be surprisingly accurate. In Democratic Reason, Hélène Landemore demonstrates that the very factors behind the superiority of collective decision making add up to a strong case for democracy. She shows that the processes and procedures of democratic decision making form a cognitive system that ensures that decisions taken by the many are more likely to be right than decisions taken by the few. Democracy as a form of government is therefore valuable not only because it is legitimate and just, but also because it is smart.
Landemore considers how the argument plays out with respect to two main mechanisms of democratic politics: inclusive deliberation and majority rule. In deliberative settings, the truth-tracking properties of deliberation are enhanced more by inclusiveness than by individual competence. Landemore explores this idea in the contexts of representative democracy and the selection of representatives. She also discusses several models for the “wisdom of crowds” channeled by majority rule, examining the trade-offs between inclusiveness and individual competence in voting. When inclusive deliberation and majority rule are combined, they beat less inclusive methods, in which one person or a small group decide. Democratic Reason thus establishes the superiority of democracy as a way of making decisions for the common good.”

NEW Publication: “Reimagining Governance in Practice: Benchmarking British Columbia’s Citizen Engagement Efforts”

Curated on Posted on by Stefaan Verhulst

Over the last few years, the Government of British Columbia (BC), Canada has initiated a variety of practices and policies aimed at providing more legitimate and effective governance. Leveraging advances in technology, the BC Government has focused on changing how it engages with its citizens with the goal of optimizing the way it seeks input and develops and implements policy. The efforts are part of a broader trend among a wide variety of democratic governments to re-imagine public service and governance.
At the beginning of 2013, BC’s Ministry of Citizens’ Services and Open Government, now the Ministry of Technology, Innovation and Citizens’ Services, partnered with the GovLab to produce “Reimagining Governance in Practice: Benchmarking British Columbia’s Citizen Engagement Efforts.” The GovLab’s May 2013 report, made public today, makes clear that BC’s current practices to create a more open government, leverage citizen engagement to inform policy decisions, create new innovations, and provide improved public monitoring­—though in many cases relatively new—are consistently among the strongest examples at either the provincial or national level.
According to Stefaan Verhulst, Chief of Research at the GovLab: “Our benchmarking study found that British Columbia’s various initiatives and experiments to create a more open and participatory governance culture has made it a leader in how to re-imagine governance. Leadership, along with the elimination of imperatives that may limit further experimentation, will be critical moving forward. And perhaps even more important, as with all initiatives to re-imaging governance worldwide, much more evaluation of what works, and why, will be needed to keep strengthening the value proposition behind the new practices and polices and provide proof-of-concept.”
See also our TheGovLab Blog.

The move toward 'crowdsourcing' public safety

Curated on Posted on by Stefaan Verhulst
PhysOrg: “Earlier this year, Martin Dias, assistant professor in the D’Amore-McKim School of Business, presented research for the National Law Enforcement Telecommunications System in which he examined Nlets’ network and how its governance and technology helped enable inter-agency information sharing. This work builds on his research aimed at understanding design principles for this public safety “social networks” and other collaborative networks. We asked Dias to discuss how information sharing around public safety has evolved in recent years and the benefits and challenges of what he describes as “crowdsourcing public safety.” …

What is “crowdsourcing public safety” and why are public safety agencies moving toward this trend?
Crowdsourcing—the term coined by our own assistant professor of journalism Jeff Howe—involves taking a task or job traditionally performed by a distinct agent, or employee, and having that activity be executed by an “undefined, generally large group of people in an open call.” Crowdsourcing public safety involves engaging and enabling private citizens to assist public safety professionals in addressing natural disasters, terror attacks, organized crime incidents, and large-scale industrial accidents.
Public safety agencies have long recognized the need for citizen involvement. Tip lines and missing persons bulletins have been used to engage citizens for years, but with advances in mobile applications and big data analytics, the ability of to receive, process, and make use of high volume, tips, and leads makes crowdsourcing searches and investigations more feasible. You saw this in the FBI Boston Marathon Bombing web-based Tip Line. You see it in the “See Something Say Something” initiatives throughout the country. You see it in AMBER alerts or even remote search and rescue efforts. You even see it in more routine instances like Washington State’s HERO program to reduce traffic violations.
Have these efforts been successful, and what challenges remain?
There are a number of issues to overcome with regard to crowdsourcing public safety—such as maintaining privacy rights, ensuring data quality, and improving trust between citizens and officers. Controversies over the National Security Agency’s surveillance program and neighborhood watch programs – particularly the shooting death of teenager Trayvon Martin by neighborhood watch captain George Zimmerman, reflect some of these challenges. It is not clear yet from research the precise set of success criteria, but those efforts that appear successful at the moment have tended to be centered around a particular crisis incident—such as a specific attack or missing person. But as more crowdsourcing public safety mobile applications are developed, adoption and use is likely to increase. One trend to watch is whether national public safety programs are able to tap into the existing social networks of community-based responders like American Red Cross volunteers, Community Emergency Response Teams, and United Way mentors.
The move toward crowdsourcing is part of an overall trend toward improving community resilience, which refers to a system’s ability to bounce back after a crisis or disturbance. Stephen Flynn and his colleagues at Northeastern’s George J. Kostas Research Institute for Homeland Security are playing a key role in driving a national conversation in this area. Community resilience is inherently multi-disciplinary, so you see research being done regarding transportation infrastructure, social media use after a crisis event, and designing sustainable urban environments. Northeastern is a place where use-inspired research is addressing real-world problems. It will take a village to improve community resilience capabilities, and our institution is a vital part of thought leadership for that village.”
 

Towards an effective framework for building smart cities: Lessons from Seoul and San Francisco

Curated on Posted on by Stefaan Verhulst

New paper by JH Lee, MG Hancock, MC Hu in Technological Forecasting and Social Change: “This study aims to shed light on the process of building an effective smart city by integrating various practical perspectives with a consideration of smart city characteristics taken from the literature. We developed a framework for conducting case studies examining how smart cities were being implemented in San Francisco and Seoul Metropolitan City. The study’s empirical results suggest that effective, sustainable smart cities emerge as a result of dynamic processes in which public and private sector actors coordinate their activities and resources on an open innovation platform. The different yet complementary linkages formed by these actors must further be aligned with respect to their developmental stage and embedded cultural and social capabilities. Our findings point to eight ‘stylized facts’, based on both quantitative and qualitative empirical results that underlie the facilitation of an effective smart city. In elaborating these facts, the paper offers useful insights to managers seeking to improve the delivery of smart city developmental projects.”
 

From Collective Intelligence to Collective Intelligence Systems

Curated on Posted on by Stefaan Verhulst
New Paper by A. Kornrumpf and U. Baumol in  the International Journal of Cooperative Information Systems: “Collective intelligence (CI) has become a popular research topic over the past few years. However, the CI debate suffers from several problems such as that there is no unanimously agreed-upon definition of CI that clearly differentiates between CI and related terms such as swarm intelligence (SI) and collective intelligence systems (CIS). Furthermore, a model of such CIS is lacking for purposes of research and the design of new CIS. This paper aims at untangling the definitions of CI and other related terms, especially CIS, and at providing a semi-structured model of CIS as a first step towards more structured research. The authors of this paper argue that CI can be defined as the ability of sufficiently large groups of individuals to create an emergent solution for a specific class of problems or tasks. The authors show that other alleged properties of CI which are not covered by this definition, are, in fact, properties of CIS and can be understood by regarding CIS as complex socio-technical systems (STS) that enable the realization of CI. The model defined in this article serves as a means to structure open questions in CIS research and helps to understand which research methodology is adequate for different aspects of CIS.”

Towards an information systems perspective and research agenda on crowdsourcing for innovation

Curated on Posted on by Stefaan Verhulst

New paper by A Majchrzak and A Malhotra in The Journal of Strategic Information Systems: “Recent years have seen an increasing emphasis on open innovation by firms to keep pace with the growing intricacy of products and services and the ever changing needs of the markets. Much has been written about open innovation and its manifestation in the form of crowdsourcing. Unfortunately, most management research has taken the information system (IS) as a given. In this essay we contend that IS is not just an enabler but rather can be a shaper that optimizes open innovation in general and crowdsourcing in particular. This essay is intended to frame crowdsourcing for innovation in a manner that makes more apparent the issues that require research from an IS perspective. In doing so, we delineate the contributions that the IS field can make to the field of crowdsourcing.

  • Reviews participation architectures supporting current crowdsourcing, finding them inadequate for innovation development by the crowd.

  • Identifies 3 tensions for explaining why a participation architecture for crowdsourced innovation is difficult.

  • Identifies affordances for the participation architectures that may help to manage the tension.

  • Uses the tensions and possible affordances to identify research questions for IS scholars.”