New book edited by Sally Engle Merry, Kevin Davis, and Benedict Kingsbury: “Using a power-knowledge framework, this volume critically investigates how major global indicators of legal governance are produced, disseminated and used, and to what effect. Original case studies include Freedom House’s Freedom in the World indicator, the Global Reporting Initiative’s structure for measuring and reporting on corporate social responsibility, the World Justice Project’s measurement of the rule of law, the World Bank’s Doing Business index, the World Bank-supported Worldwide Governance Indicators, the World Bank’s Country Performance Institutional Assessment (CPIA), and the Transparency International Corruption (Perceptions) index. Also examined is the use of performance indicators by the European Union for accession countries and by the US Millennium Challenge Corporation in allocating US aid funds…(More)”
Service Innovation Handbook
Book Description: “Intrigued by terms such as design thinking, service design and experience design? Lucy Kimbell’s Service Innovation Handbook brings together the latest academic research, and leading examples of innovative service organizations and the consultancies they work with, to outline what is involved in designing innovative services.
This book provides a language and practical concepts to help readers start brining these approaches into their own organizations. It’s aimed at people studying or working in contexts trying to tackle complex challenges through service innovation, who might come from backgrounds in design, user research, IT, management, policy or entrepreneurship.
Organized in eight chapters, Service Innovation Handbook includes 15 practical tools to stimulate creative approaches at the early stages of designing innovative services and 16 cases describing how different organizations have designed services.
Examples come from big firms such as Google, Microsoft, Barclays and Capita as well as start-ups, small businesses, social innovation and policy contexts. Examples include Airbnb, the Danish prison and probation service, Kaiser Permanente, churn in mobile phone customers, voter registration, high end car servicing and the Frugal Digital initiative. Each chapter combines academic research from several fields to help readers make sense of why organizations design innovative services, and what is involved in doing this.
The book helps readers understand how designing innovative services is distinct from other kinds of innovation and designing. It also outlines the key activities they can undertake at an early stage of an innovation process that support collective action when ambiguity is high, the impact of changes is significant and investment is low.
Illustrated and designed by Andrew Boag, the book makes complex ideas accessible, making it a practical resource for managers, designers, technologists and entrepreneurs….(More)“
European Policy: A Nudge in the Right Direction
Snyder, Madeleine in the Harvard International Review: “A man in the UK opens his email after receiving his monthly energy bill. Along with a smorgasbord of information about energy conservation and his current spending on energy, he sees how much he could potentially save by doing small things, like insulating doors and windows and using more efficient light bulbs. The next day at the supermarket he passes an aisle filled with draft blockers and LED lights. Remembering the email and that potential 200 pound saving, he purchases three energy efficient light bulbs and schedules to have his door reinsulated. This is one example of a new technique the UK government is using to encourage citizens to be ecofriendly, while avoiding the pitfalls of expensive public policy.
In 2010, the UK partnered with an intelligence and consulting company to give its more ineffective and expensive policies a nudge in the right direction. The aptly named Nudge Unit, or more formally, the Behavioral Insights Team (BIT) is co-directed by the UK Cabinet Office and Nesta, the leading UK charity for innovation. The BIT uses ‘nudging’, or’behavioral insights’, at the intersection of psychology, political theory, behavioral economics, and social anthropology, to engineer more effective and efficient policy to influence social behavior. Policy goals range from getting more people to save for a pension or actively look for a job if they become unemployed, to encouraging people to recycle or donate to charity.
But what exactly counts as a ‘nudge’? According to Richard Thaler and Cass Sunstein, authors of the book Nudge, it is “any aspect of the choice architecture that alters people’s behavior in a predictable way without forbidding any options or significantly changing their economic incentives. “Thus including more footage of actors recycling in popular TV shows counts as nudging, but limiting trash collection to once a month and expanding recycling pickup to twice a week does not. Nudging is all about using incentives, responses, and psychology to design effective policy.
Beyond working closely with the UK government, the BIT helps other companies, small businesses, and charities use behavioral insights to improve internal affairs and productivity. …
The key to BIT policy and the bulk of step three is the Easy, Attractive, Social, and Timely (EAST) set of insights. Study results from the BIT indicate that the most effective policies incorporate all four of these….(More)”.
Five Headlines from a Big Month for the Data Revolution
Sarah T. Lucas at Post2015.org: “If the history of the data revolution were written today, it would include three major dates. May 2013, when theHigh Level Panel on the Post-2015 Development Agenda first coined the phrase “data revolution.” November 2014, when the UN Secretary-General’s Independent Expert Advisory Group (IEAG) set a vision for it. And April 2015, when five headliner stories pushed the data revolution from great idea to a concrete roadmap for action.
The April 2015 Data Revolution Headlines
1. The African Data Consensus puts Africa in the lead on bringing the data revolution to the regional level. TheAfrica Data Consensus (ADC) envisions “a profound shift in the way that data is harnessed to impact on development decision-making, with a particular emphasis on building a culture of usage.” The ADC finds consensus across 15 “data communities”—ranging from open data to official statistics to geospatial data, and is endorsed by Africa’s ministers of finance. The ADC gets top billing in my book, as the first contribution that truly reflects a large diversity of voices and creates a political hook for action. (Stay tuned for a blog from my colleague Rachel Quint on the ADC).
2. The Sustainable Development Solutions Network (SDSN) gets our minds (and wallets) around the data needed to measure the SDGs. The SDSN Needs Assessment for SDG Monitoring and Statistical Capacity Development maps the investments needed to improve official statistics. My favorite parts are the clear typology of data (see pg. 12), and that the authors are very open about the methods, assumptions, and leaps of faith they had to take in the costing exercise. They also start an important discussion about how advances in information and communications technology, satellite imagery, and other new technologies have the potential to expand coverage, increase analytic capacity, and reduce the cost of data systems.
3. The Overseas Development Institute (ODI) calls on us to find the “missing millions.” ODI’s The Data Revolution: Finding the Missing Millions presents the stark reality of data gaps and what they mean for understanding and addressing development challenges. The authors highlight that even that most fundamental of measures—of poverty levels—could be understated by as much as a quarter. And that’s just the beginning. The report also pushes us to think beyond the costs of data, and focus on how much good data can save. With examples of data lowering the cost of doing government business, the authors remind us to think about data as an investment with real economic and social returns.
4. Paris21 offers a roadmap for putting national statistic offices (NSOs) at the heart of the data revolution.Paris21’s Roadmap for a Country-Led Data Revolution does not mince words. It calls on the data revolution to “turn a vicious cycle of [NSO] underperformance and inadequate resources into a virtuous one where increased demand leads to improved performance and an increase in resources and capacity.” It makes the case for why NSOs are central and need more support, while also pushing them to modernize, innovate, and open up. The roadmap gets my vote for best design. This ain’t your grandfather’s statistics report!
5. The Cartagena Data Festival features real-live data heroes and fosters new partnerships. The Festival featured data innovators (such as terra-i using satellite data to track deforestation), NSOs on the leading edge of modernization and reform (such as Colombia and the Philippines), traditional actors using old data in new ways (such as the Inter-American Development Bank’s fantastic energy database), groups focused on citizen-generated data (such as The Data Shift and UN My World), private firms working with big data for social good (such asTelefónica), and many others—all reminding us that the data revolution is well underway and will not be stopped. Most importantly, it brought these actors together in one place. You could see the sparks flying as folks learned from each other and hatched plans together. The Festival gets my vote for best conference of a lifetime, with the perfect blend of substantive sessions, intense debate, learning, inspiration, new connections, and a lot of fun. (Stay tuned for a post from my colleague Kristen Stelljes and me for more on Cartagena).
This month full of headlines leaves no room for doubt—momentum is building fast on the data revolution. And just in time.
With the Financing for Development (FFD) conference in Addis Ababa in July, the agreement of Sustainable Development Goals in New York in September, and the Climate Summit in Paris in December, this is a big political year for global development. Data revolutionaries must seize this moment to push past vision, past roadmaps, to actual action and results…..(More)”
A Process Model for Crowdsourcing Design: A Case Study in Citizen Science
Chapter by Kazjon Grace et al in Design Computing and Cognition ’14: “Crowdsourcing design has been applied in various areas of graphic design, software design, and product design. This paper draws on those experiences and research in diversity, creativity and motivation to present a process model for crowdsourcing experience design. Crowdsourcing experience design for volunteer online communities serves two purposes: to increase the motivation of participants by making them stakeholders in the success of the project, and to increase the creativity of the design by increasing the diversity of expertise beyond experts in experience design. Our process model for crowdsourcing design extends the meta-design architecture, where for online communities is designed to be iteratively re-designed by its users. We describe how our model has been deployed and adapted to a citizen science project where nature preserve visitors can participate in the design of a system called NatureNet. The major contribution of this paper is a model for crowdsourcing experience design and a case study of how we have deployed it for the design and development of NatureNet….(More)”
Thinking Ahead – Essays on Big Data, Digital Revolution, and Participatory Market Society
New book by Dirk Helbing: “The rapidly progressing digital revolution is now touching the foundations of the governance of societal structures. Humans are on the verge of evolving from consumers to prosumers, and old, entrenched theories – in particular sociological and economic ones – are falling prey to these rapid developments. The original assumptions on which they are based are being questioned. Each year we produce as much data as in the entire human history – can we possibly create a global crystal ball to predict our future and to optimally govern our world? Do we need wide-scale surveillance to understand and manage the increasingly complex systems we are constructing, or would bottom-up approaches such as self-regulating systems be a better solution to creating a more innovative, more successful, more resilient, and ultimately happier society? Working at the interface of complexity theory, quantitative sociology and Big Data-driven risk and knowledge management, the author advocates the establishment of new participatory systems in our digital society to enhance coordination, reduce conflict and, above all, reduce the “tragedies of the commons,” resulting from the methods now used in political, economic and management decision-making….(More)”
The International Handbook Of Public Administration And Governance
New book edited by Andrew Massey and Karen Johnston: “…Handbook explores key questions around the ways in which public administration and governance challenges can be addressed by governments in an increasingly globalized world. World-leading experts explore contemporary issues of government and governance, as well as the relationship between civil society and the political class. The insights offered will allow policy makers and officials to explore options for policy making in a new and informed way.
Adopting global perspectives of governance and public sector management, the Handbook includes scrutiny of current issues such as: public policy capacity, wicked policy problems, public sector reforms, the challenges of globalization and complexity management. Practitioners and scholars of public administration deliver a range of perspectives on the abiding wicked issues and challenges to delivering public services, and the way that delivery is structured. The Handbook uniquely provides international coverage of perspectives from Africa, Asia, North and South America, Europe and Australia.
Practitioners and scholars of public administration, public policy, public sector management and international relations will learn a great deal from this Handbook about the issues and structures of government and governance in an increasingly complex world. (Full table of contents)… (More).”
Big Data, Little Data, No Data
New book by Christine L. Borgman: “Big Data” is on the covers of Science, Nature, the Economist, and Wired magazines, on the front pages of the Wall Street Journal and the New York Times. But despite the media hyperbole, as Christine Borgman points out in this examination of data and scholarly research, having the right data is usually better than having more data; little data can be just as valuable as big data. In many cases, there are no data—because relevant data don’t exist, cannot be found, or are not available. Moreover, data sharing is difficult, incentives to do so are minimal, and data practices vary widely across disciplines.
Borgman, an often-cited authority on scholarly communication, argues that data have no value or meaning in isolation; they exist within a knowledge infrastructure—an ecology of people, practices, technologies, institutions, material objects, and relationships. After laying out the premises of her investigation—six “provocations” meant to inspire discussion about the uses of data in scholarship—Borgman offers case studies of data practices in the sciences, the social sciences, and the humanities, and then considers the implications of her findings for scholarly practice and research policy. To manage and exploit data over the long term, Borgman argues, requires massive investment in knowledge infrastructures; at stake is the future of scholarship….(More)”
Ethnography for the Internet: Embedded, Embodied and Everyday
New book by Christine Hine: “The internet has become embedded into our daily lives, no longer an esoteric phenomenon, but instead an unremarkable way of carrying out our interactions with one another. Online and offline are interwoven in everyday experience. Using the internet has become accepted as a way of being present in the world, rather than a means of accessing some discrete virtual domain. Ethnographers of these contemporary Internet-infused societies consequently find themselves facing serious methodological dilemmas: where should they go, what should they do there and how can they acquire robust knowledge about what people do in, through and with the internet?
We, the government
“Davied van Berlo has published a new book about the role of government in the network society. It has not yet been published in English but can be downloaded in Dutch at boek.ambtenaar20.nl.
The Civil Servant 2.0 book is available 
in English.”
About “We, the government”:
“The network society. Everybody’s talking about it, but what does it really mean? What effect does the networking age in society have on government? The public good is no longer just a government issue but a cocreation between government and society. However, what will this collaboration look like and will we be able to execute political goals in such a networked society?
In his third book Davied van Berlo, writer of Civil Servant 2.0 and Civil Servant 2.0 beta, explores the role of government in the network society. “We, the government” gives a new perspective on the working of government and offers civil servants and public officials a hand in shaping their new role in society.”…
Davied has used parts of his new book in the presentation he gave to the Dutch chapter of the Internet Society, see the video. Below the video an english version of the Prezi is available….(More)”