Can Mobile Phone Surveys Identify People’s Development Priorities?

Curated on Posted on by Stefaan Verhulst

Ben Leo and Robert Morello at the Center for Global Development: “Mobile phone surveys are fast, flexible, and cheap. But, can they be used to engage citizens on how billions of dollars in donor and government resources are spent? Over the last decade, donor governments and multilateral organizations have repeatedly committed to support local priorities and programs. Yet, how are they supposed to identify these priorities on a timely, regular basis? Consistent discussions with the local government are clearly essential, but so are feeding ordinary people’s views into those discussions. However, traditional tools, such as household surveys or consultative roundtables, present a range of challenges for high-frequency citizen engagement. That’s where mobile phone surveys could come in, enabled by the exponential rise in mobile coverage throughout the developing world.

Despite this potential, there have been only a handful of studies into whether mobile surveys are a reliable and representative tool across a broad range of developing-country contexts. Moreover, there have been almost none that specifically look at collecting information about people’s development priorities. Along with Tiago Peixoto,Steve Davenport, and Jonathan Mellon, who focus on promoting citizen engagement and open government practices at the World Bank, we sought to address this policy research gap. Through a study focused on four low-income countries (Afghanistan, Ethiopia, Mozambique, and Zimbabwe), we rigorously tested the feasibility of interactive voice recognition (IVR) surveys for gauging citizens’ development priorities.

Specifically, we wanted to know whether respondents’ answers are sensitive to a range of different factors, such as (i) the specified executing actor (national government or external partners); (ii) time horizons; or (iii) question formats. In other words, can we be sufficiently confident that surveys about people’s priorities can be applied more generally to a range of development actors and across a range of country contexts?

Several of these potential sensitivity concerns were raised in response to an earlier CGD working paper, which found that US foreign aid is only modestly aligned with Africans’ and Latin Americans’ most pressing concerns. This analysis relied upon Afrobarometer and Latinobarometro survey data (see explanatory note below). For instance, some argued that people’s priorities for their own government might be far less relevant for donor organizations. Put differently, the World Bank or USAID shouldn’t prioritize job creation in Nigeria simply because ordinary Nigerians cite it as a pressing government priority. Our hypothesis was that development priorities would likely transcend all development actors, and possibly different timeframes and question formats as well. But, we first needed to test these assumptions.

So, what did we find? We’ve included some of the key highlights below. For a more detailed description of the study and the underlying analysis, please see our new working paper. Along with our World Bank colleagues, we also published an accompanying paper that considers a range of survey method issues, including survey representativeness….(More)”

Simpler, smarter and innovative public services

Curated on Posted on by Stefaan Verhulst

Northern Future Forum: “How can governments deliver services better and more efficiently? This is one of the key questions governments all over the world are constantly dealing with. In recent years countries have had to cut back government spending at the same time as demand from citizens for more high quality service is increasing. Public institutions, just as companies, must adapt and develop over time. Rapid technological advancements and societal changes have forced the public sector to reform the way it operates and delivers services. The public sector needs to innovate to adapt and advance in the 21st century.
There are a number of reasons why public sector innovation matters (Potts and Kastelle 2010):

  • The size of the public sector in terms of percentages of GDP makes public sectors large components of the macro economy in many countries. Public sector innovation can affect productivity growth by reducing costs of inputs, better organisation and increasing the value of outputs.
  • The need for evolving policy to match evolving economies.
  • The public sector sets the rules of the game for private sector innovation.

As pointed out there is clearly an imperative to innovate. However, public sector innovation can be difficult, as public services deal with complex problems that have contradictory and diverse demands, need to respond quickly, whilst being transparent and accountable. Public sector innovation has a part to play to grow future economies, but also to develop the solutions to the biggest challenges facing most western nations today. These problems won’t be solved without strong leadership from the public sector and governments of the future. These issues are (Pollitt 2013):

  • Demographic change. The effects ageing of the general population will have on public services.
  • Climate change.
  • Economic trajectories, especially the effects of the current period of austerity.
  • Technological developments.
  • Public trust in government.
  • The changing nature of politics, with declining party loyalty, personalisation of politics, new parties, more media coverage etc.

According to the publications of national governments, the OECD, World Bank and the big international management consultancies, these issues will have major long-term impacts and implications (Pollitt 2013).
The essence of this background paper is to look at how governments can use innovation to help grow the economies and solve some of the biggest challenges of this generation and determine what the essentials to make it happen are. Firstly, a difficult economic environment in many countries tends to constrain the capacity of governments to deliver quality public services. Fiscal pressures, demographic changes, and diverse public and private demands all challenge traditional approaches and call for a rethinking of the way governments operate. There is a growing recognition that the complexity of the challenges facing the public sector cannot be solved by public sector institutions working alone, and that innovative solutions to public challenges require improved internal collaboration, as well as the involvement of external stakeholders partnering with public sector organisations (OECD 2015 a).
Willingness to solve some of these problems is not enough. The system that most western countries have created is in many ways a barrier to innovation. For instance, the public sector can lack innovative leaders and champions (Bason 2010, European Commission 2013), the way money is allocated, and reward and incentive systems can often hinder innovative performance (Kohli and Mulgan 2010), there may be limited knowledge of how to apply innovation processes and methods (European Commission 2013), and departmental silos can create significant challenges to ‘joined up’ problem solving (Carstensen and Bason 2012, Queensland Public Service Commission 2009).
There is not an established definition of innovation in the public sector. However some common elements have emerged from national and international research projects. The OECD has identified the following characteristics of public sector innovation:

  • Novelty: Innovations introduce new approaches, relative to the context where they are introduced.
  • Implementation: Innovations must be implemented, not just an idea.
  • Impact: Innovations aim to result in better public results including efficiency, effectiveness, and user or employee satisfaction.

Public sector innovation does not happen in a vacuum: problems need to be identified; ideas translated into projects which can be tested and then scaled up. For this to happen public sector organisations need to identify the processes and structures which can support and accelerate the innovation activity.
Figure 1. Key components for successful public sector innovation.
Figure 1. Key components for successful public sector innovation.
The barriers to public sector innovation are in many ways the key to its success. In this background paper four key components for public sector innovation success will be discussed and ways to change them from barriers to supporters of innovation. The framework and the policy levers can play a key role in enabling and sustaining the innovation process:
These levers are:

  • Institutions. Innovation is likely to emerge from the interactions between different bodies.
  • Human Resources. Create ability, motivate and give the right opportunities.
  • Funding. Increase flexibility in allocating and managing financial resources.
  • Regulations. Processes need to be shortened and made more efficient.

Realising the potential of innovation means understanding which factors are most effective in creating the conditions for innovation to flourish, and assessing their relative impact on the capacity and performance of public sector organisations….(More). PDF: Simpler, smarter and innovative public services

Demystifying the hackathon

Curated on Posted on by Stefaan Verhulst

Ferry Grijpink, Alan Lau, and Javier Vara at McKinsey: “The “hackathon” has become one of the latest vogue terms in business. Typically used in reference to innovation jams like those seen at Rails Rumble or TechCrunch Disrupt, it describes an event that pools eager entrepreneurs and software developers into a confined space for a day or two and challenges them to create a cool killer app. Yet hackathons aren’t just for the start-up tech crowd. Businesses are employing the same principles to break through organizational inertia and instill more innovation-driven cultures. That’s because they offer a baptism by fire: a short, intense plunge that assaults the senses and allows employees to experience creative disruption in a visceral way.

For large organizations in particular, hackathons can be adapted to greatly accelerate the process of digital transformation. They are less about designing new products and more about “hacking” away at old processes and ways of working. By giving management and others the ability to kick the tires of collaborative design practices, 24-hour hackathons can show that big organizations are capable of delivering breakthrough innovation at start-up speed. And that’s never been more critical: speed and agility are today central to driving business value,1 making hackathons a valuable tool for accelerating organizational change and fostering a quick-march, customercentric, can-do culture.

What it takes to do a good 24-hour hackathon

A 24-hour hackathon differs from more established brainstorming sessions in that it is all about results and jump-starting a way of working, not just idea generation. However, done well, it can help shave 25 to 50 percent from the time it takes to bring a service or product to market. The best 24-hour hackathons share several characteristics. They are:

  • Centered on the customer. A hackathon is focused on a single customer process or journey and supports a clear business target—for example, speed, revenue growth, or a breakthrough customer experience. It goes from the front to the back, starting with the customer experience and moving through various organizational and process steps that come into play to deliver on that interaction and the complete customer journey.
  • Deeply cross-functional. This is not just for the IT crowd. Hackathons bring together people from across the business to force different ways of working a problem. In addition to IT and top management, whose involvement as participants or as sponsors is critical, hackathon participants can include frontline personnel, brand leaders, user-experience specialists, customer service, sales, graphic designers, and coders. That assortment forces a range of perspectives to keep group think at bay while intense deadlines dispense with small talk and force quick, deep collaboration.
  • Starting from scratch. Successful hackathons deliberately challenge participants to reimagine an idealized method for addressing a given customer need, such as taking a paper-based, offline account-opening procedure and turning it into a simple, single-step, self-service online process. There’s an intentional irreverence in this disruption, too. Participants go in knowing that everything can and should be challenged. That’s liberating. The goal is to toss aside traditional notions of how things are done and reimagine the richest, most efficient way to improve the customer experience.
  • Concrete and focused on output. Sessions start with ideas but end with a working prototype that people can see and touch, such as clickable apps or a 3-D printed product (exhibit). Output also includes a clear development path that highlights all the steps needed, including regulatory, IT, and other considerations, to accelerate production and implementation. After an intense design workshop, which includes sketching a minimum viable product and overnight coding and development of the prototype, a 24-hour hackathon typically concludes with an experiential presentation to senior leaders. This management showcase includes a real-life demonstration of the new prototype and a roadmap of IT and other capabilities needed to bring the final version to market in under 12 weeks.
  • Iterative and continuous. Once teams agree on a basic experience, designers and coders go to work creating a virtual model that the group vets, refines and re-releases in continual cycles until the new process or app meets the desired experience criteria. When hackathons end, there is usually a surge of enthusiasm and energy. But that energy can dissipate unless management puts in place new processes to sustain the momentum. That includes creating mechanisms for frontline employees to report back on progress and rewards for adopting new behaviors….(More)”

Statactivism: Forms of Action between Disclosure and Affirmation

Curated on Posted on by Stefaan Verhulst

Paper by Bruno Isabelle, Didier Emmanuel and Vitale Tommaso: “This article introduces the special issue on statactivism, a particular form of action within the repertoire used by contemporary social movements: the mobilization of statistics. Traditionally, statistics has been used by the worker movement within the class conflicts. But in the current configuration of state restructuring, new accumulation regimes, and changes in work organization in capitalists societies, the activist use of statistics is moving. This first article seeks to show the use of statistics and quantification in contentious performances connected with state restructuring, main transformations of the varieties of capitalisms, and changes in work organization regimes. The double role of statistics in representing as well as criticizing reality is considered. After showing how important statistical tools are in producing a shared reading of reality, we will discuss the two main dimensions of statactivism – disclosure and affirmation. In other words, we will see the role of stat-activists in denouncing a certain state of reality, and then the efforts to use statistics in creating equivalency among disparate conditions and in cementing emerging social categories. Finally, we present the main contributions of the various research papers in this special issue regarding the use of statistics as a form of action within a larger repertoire of contentious action. Six empirical papers focus on statactivism against the penal machinery in the early 1970s (Grégory Salle), on the mobilisation on the price index in Guadalupe in 2009 (Boris Samuel), and in Argentina in 2007 (Celia Lury and Ana Gross), on the mobilisations of experts to consolidate a link between working conditions and health issues (Marion Gilles), on the production of activity data for disability policy in France (Pierre-Yves Baudot), and on the use of statistics in social mobilizations for gender equality (Eugenia De Rosa). Alain Desrosières wrote the last paper, coping with mobilizations proposing innovations in the way of measuring inflation, unemployment, poverty, GDP, and climate change. This special issue is dedicated to him, in order to honor his everlasting intellectual legacy….(More)”

 

Testing governance: the laboratory lives and methods of policy innovation labs

Curated on Posted on by Stefaan Verhulst

Ben Williamson at Code Acts in Education: “Digital technologies are increasingly playing a significant role in techniques of governance in sectors such as education as well as healthcare, urban management, and in government innovation and citizen engagement in government services. But these technologies need to be sponsored and advocated by particular individuals and groups before they are embedded in these settings.

Testing governance cover

I have produced a working paper entitled Testing governance: the laboratory lives and methods of policy innovation labs which examines the role of innovation labs as sponsors of new digital technologies of governance. By combining resources and practices from politics, data analysis, media, design, and digital innovation, labs act as experimental R&D labs and practical ideas organizations for solving social and public problems, located in the borderlands between sectors, fields and disciplinary methodologies. Labs are making methods such as data analytics, design thinking and experimentation into a powerful set of governing resources.They are, in other words, making digital methods into key techniques for understanding social and public issues, and in the creation and circulation of solutions to the problems of contemporary governance–in education and elsewhere.

The working paper analyses the key methods and messages of the labs field, in particular by investigating the documentary history of Futurelab, a prototypical lab for education research and innovation that operated in Bristol, UK, between 2002 and 2010, and tracing methodological continuities through the current wave of lab development. Centrally, the working paper explores Futurelab’s contribution to the production and stabilization of a ‘sociotechnical imaginary’ of the future of education specifically, and to the future of public services more generally. It offers some preliminary analysis of how such an imaginary was embedded in the ‘laboratory life’ of Futurelab, established through its organizational networks, and operationalized in its digital methods of research and development as well as its modes of communication….(More)”

Effectively Crowdsourcing the Acquisition and Analysis of Visual Data for Disaster Response

Curated on Posted on by Stefaan Verhulst

Hien To, Seon Ho Kim, and Cyrus Shahabi: “Efficient and thorough data collection and its timely analysis are critical for disaster response and recovery in order to save peoples lives during disasters. However, access to comprehensive data in disaster areas and their quick analysis to transform the data to actionable knowledge are challenging. With the popularity and pervasiveness of mobile devices, crowdsourcing data collection and analysis has emerged as an effective and scalable solution. This paper addresses the problem of crowdsourcing mobile videos for disasters by identifying two unique challenges of 1) prioritizing visualdata collection and transmission under bandwidth scarcity caused by damaged communication networks and 2) analyzing the acquired data in a timely manner. We introduce a new crowdsourcing framework for acquiring and analyzing the mobile videos utilizing fine granularity spatial metadata of videos for a rapidly changing disaster situation. We also develop an analytical model to quantify the visual awareness of a video based on its metadata and propose the visual awareness maximization problem for acquiring the most relevant data under bandwidth constraints. The collected videos are evenly distributed to off-site analysts to collectively minimize crowdsourcing efforts for analysis. Our simulation results demonstrate the effectiveness and feasibility of the proposed framework….(More)”

Data Science of the People, for the People, by the People: A Viewpoint on an Emerging Dichotomy

Curated on Posted on by Stefaan Verhulst

Paper by Kush R. Varshney: “This paper presents a viewpoint on an emerging dichotomy in data science: applications in which predictions of datadriven algorithms are used to support people in making consequential decisions that can have a profound effect on other people’s lives and applications in which data-driven algorithms act autonomously in settings of low consequence and large scale. An example of the first type of application is prison sentencing and of the second type is selecting news stories to appear on a person’s web portal home page. It is argued that the two types of applications require data, algorithms and models with vastly different properties along several dimensions, including privacy, equitability, robustness, interpretability, causality, and openness. Furthermore, it is argued that the second type of application cannot always be used as a surrogate to develop methods for the first type of application. To contribute to the development of methods for the first type of application, one must really be working on the first type of application….(More)”

Meaningful meetings: how can meetings be made better?

Curated on Posted on by Stefaan Verhulst

Geoff Mulgan at NESTA: “Many of us spend much of our time in meetings and at conferences. But too often these feel like a waste of time, or fail to make the most of the knowledge and experience of the people present.

Meetings have changed – with much more use of online tools, and a growing range of different meeting formats. But our sense is that meetings could be much better run and achieve better results.

This paper tries to help. It summarises some of what’s known about how meetings work well or badly; makes recommendations about how to make meetings better; and showcases some interesting recent innovations. It forms part of a larger research programme at Nesta on collective intelligence which is investigating how groups and organisations can make the most of their brains, and of the technologies they use.

We hope the paper will be helpful to anyone designing or running meetings of any kind, and that readers will contribute good examples, ideas and evidence which can be added into future versions….(More)”

Viscous Open Data: The Roles of Intermediaries in an Open Data Ecosystem

Curated on Posted on by Stefaan Verhulst

François van Schalkwyk, Michelle Willmers & Maurice McNaughton in Journal: “Information Technology for Development”: “Open data have the potential to improve the governance of universities as public institutions. In addition, open data are likely to increase the quality, efficacy and efficiency of the research and analysis of higher education systems by providing a shared empirical base for critical interrogation and reinterpretation. Drawing on research conducted by the Emerging Impacts of Open Data in Developing Countries project, and using an ecosystems approach, this research paper considers the supply, demand and use of open data as well as the roles of intermediaries in the governance of South African public higher education. It shows that government’s higher education database is a closed and isolated data source in the data ecosystem; and that the open data that are made available by government is inaccessible and rarely used. In contrast, government data made available by data intermediaries in the ecosystem are being used by key stakeholders. Intermediaries are found to play several important roles in the ecosystem: (i) they increase the accessibility and utility of data; (ii) they may assume the role of a “keystone species” in a data ecosystem; and (iii) they have the potential to democratize the impacts and use of open data. The article concludes that despite poor data provision by government, the public university governance open data ecosystem has evolved because intermediaries in the ecosystem have reduced the viscosity of government data. Further increasing the fluidity of government open data will improve access and ensure the sustainability of open data supply in the ecosystem….(More)”

A new model to explore non-profit social media use for advocacy and civic engagement

Curated on Posted on by Stefaan Verhulst

David Chapman, Katrina Miller-Stevens, John C Morris, and Brendan O’Hallarn in First Monday: “In an age when electronic communication is ubiquitous, non-profit organizations are actively using social media platforms as a way to deliver information to end users. In spite of the broad use of these platforms, little scholarship has focused on the internal processes these organizations employ to implement these tools. A limited number of studies offer models to help explain an organization’s use of social media from initiation to outcomes, yet few studies address a non-profit organization’s mission as the driver to employ social media strategies and tactics. Furthermore, the effectiveness of social media use is difficult for non-profit organizations to measure. Studies that attempt to address this question have done so by viewing social media platform analytics (e.g., Facebook analytics) or analyzing written content by users of social media (Nah and Saxton, 2013; Auger, 2013; Uzunoğlu and Misci Kip, 2014; or Guo and Saxton, 2014). The value added of this study is to present a model for practice (Weil, 1997) that explores social media use and its challenges from a non-profit organization’s mission through its desired outcome, in this case an outcome of advocacy and civic engagement.

We focus on one non-profit organization, Blue Star Families, that actively engages in advocacy and civic engagement. Blue Star Families was formed in 2009 to “raise the awareness of the challenges of military family life with our civilian communities and leaders” (Blue Star Families, 2010). Blue Star Families is a virtual organization with no physical office location. Thus, the organization relies on its Web presence and social media tools to advocate for military families and engage service members and their families, communities, and citizens in civic engagement activities (Blue Star Families, 2010).

The study aims to provide organizational-level insights of the successes and challenges of working in the social media environment. Specifically, the study asks: What are the processes non-profit organizations follow to link organizational mission to outcomes when using social media platforms? What are the successes and challenges of using social media platforms for advocacy and civic engagement purposes? In our effort to answer these questions, we present a new model to explore non-profit organizations’ use of social media platforms by building on previous models and frameworks developed to explore the use of social media in the public, private, and non-profit sectors.

This research is important for three reasons. First, most previous studies of social media tend to employ models that focus on the satisfaction of the social media tools for organizational members, rather than the utility of social media as a tool to meet organizational goals. Our research offers a means to explore the utility of social media from an organization perspective. Second, the exemplar case for our research, Blue Star Families, Inc., is a non-profit organization whose mission is to create and nurture a virtual community spread over a large geographical — if not global — area. Because Blue Star Families was founded as an online organization that could not exist without social media, it provides a case for which social media is a critical component of the organization’s activity. Finally, we offer some “lessons learned” from our case to identify issues for other organizations seeking to create a significant social media presence.

This paper is organized as follows: first, the growth of social media is briefly addressed to provide background context. Second, previous models and frameworks exploring social media are discussed. This is followed by a presentation of a new model exploring the use of social media from an organizational perspective, starting with the driver of a non-profit organization’s mission, to its desired outcomes of advocacy and civic engagement. Third, the case study methodology is explained. Next, we present an analysis and discussion applying the new model to Blue Star Families’ use of social media platforms. We conclude by discussing the challenges of social media revealed in the case study analysis, and we offer recommendations to address these challenges….(More)”