When is your problem a ‘Challenge’?


Ed Parkes at NESTA: “More NGOs, Government Departments and city governments are using challenge prizes to help develop new products and services which ‘solve’ a problem they have identified. There have been several high profile prizes (for instance, Nesta’s Longitude Prize or the recently announced $7 million ocean floor Xprize) and a growing number of platforms for running them (such as Challenge.gov or OpenIdeo). Due to this increased profile, challenge prizes are more often seen by public sector strategists and policy owners as holding the potential to solve their tricky strategic issues.

To characterise, the starting point is often “If only we could somehow get new, smart, digitally-informed organisations to solve the underfunded, awkward strategic issues we’ve been grappling with, wouldn’t it be great?”.

This approach is especially tantalising for public sector organisations as it means they can be seen to take action on an issue through ‘market shaping’, rather than resorting to developing policy or intervening with regulation or legislation.

Having worked on a series of challenge prizes on open data over the last couple of years, as well as subsequently working with organisations on how our design principles could be applied to their objectives, I’ve spent some time thinking about when it’s appropriate to run a challenge prize. The design and practicalities of running a successful challenge prize are not always straightforward. Thankfully there has already been some useful broad guidance on this from Nesta’s Centre for Challenge Prizes in their Challenge Prize Practice Guide and McKinsey and Deloitte have also published guides.

Nevertheless despite this high quality guidance, like many things in life, the most difficult part is knowing where to start. Organisations struggle to understand whether they have the right problem in the first place. In many instances running a challenge prize is not the appropriate organisational response to an issue and it’s best to discover this early on. From my experience, there are two key questions which are worth asking when you’re trying to work out if your problem is suitable:

1. Is your problem an issue for anyone other than your own organisation?…

2. Will other people see solving this problem as an investment opportunity or worth funding?…

These two considerations come down to one thing – incentive. Firstly, does anyone other than your organisation care about this issue and secondly, do they care enough about it to pay to solve it…..(More)’

Distributed ledger technology: beyond block chain


UK Government Office for Science: “In a major report on distributed ledgers published today (19 January 2016), the Government Chief Scientist, Sir Mark Walport, sets out how this technology could transform the delivery of public services and boost productivity.

A distributed ledger is a database that can securely record financial, physical or electronic assets for sharing across a network through entirely transparent updates of information.

Its first incarnation was ‘Blockchain’ in 2008, which underpinned digital cash systems such as Bitcoin. The technology has now evolved into a variety of models that can be applied to different business problems and dramatically improve the sharing of information.

Distributed ledger technology could provide government with new tools to reduce fraud, error and the cost of paper intensive processes. It also has the potential to provide new ways of assuring ownership and provenance for goods and intellectual property.

Distributed ledgers are already being used in the diamond markets and in the disbursing of international aid payments.

Sir Mark Walport said:

Distributed ledger technology has the potential to transform the delivery of public and private services. It has the potential to redefine the relationship between government and the citizen in terms of data sharing, transparency and trust and make a leading contribution to the government’s digital transformation plan.

Any new technology creates challenges, but with the right mix of leadership, collaboration and sound governance, distributed ledgers could yield significant benefits for the UK.

The report makes a number of recommendations which focus on ministerial leadership, research, standards and the need for proof of concept trials.

They include:

  • government should provide ministerial leadership to ensure that it provides the vision, leadership and the platform for distributed ledger technology within government; this group should consider governance, privacy, security and standards
  • government should establish trials of distributed ledgers in order to assess the technology’s usability within the public sector
  • government could support the creation of distributed ledger demonstrators for local government that will bring together all the elements necessary to test the technology and its application.
  • the UK research community should invest in the research required to ensure that distributed ledgers are scalable, secure and provide proof of correctness of their contents….View the report ‘Distributed ledger technology: beyond block chain’.”

Innovation in the Public and Nonprofit Sectors


A Public Solutions Handbook edited by Patria De Lancer Julnes and  Ed Gibson: “In the organizational context, the word “innovation” is often associated with private sector organizations, which are often perceived as more agile, adaptable, and able to withstand change than government agencies and nonprofit organizations. But the reality is that, while they may struggle, public and nonprofit organizations do innovate. These organizations must find ways to use shrinking resources effectively, improve their performance, and achieve desirable societal outcomes. Innovation in the Public Sector provides alternative frameworks for defining, categorizing, and studying innovation in government and in the nonprofit sector.

Through a diverse collection of international case studies, this book broadens the discussion of innovation in public and nonprofit organizations, demonstrating the hurdles organizations face and examining the technological advances and managerial ingenuity innovators use to achieve their goals, both within and beyond the boundaries of the innovating organization. The chapters shed light on key issues including:

  • how to conceptualize innovation;
  • how organizations decide between competing good ideas;
  • how to implement innovation;
  • how to contend with challenges to innovation;
  • how to judge success in innovation

This book provides current and future public managers with the understanding and skills required to manage change and innovation, and is essential reading for all those studying public management, public administration, and public policy….(More)”

When Does ICT-Enabled Citizen Voice Lead to Government Responsiveness?


Paper by Tiago Peixoto and Jonathan Fox (Worldbank): “This paper reviews evidence on the use of 23 information and communication technology (ICT) platforms to project citizen voice to improve public service delivery. This meta-analysis focuses on empirical studies of initiatives in the global South, highlighting both citizen uptake (‘yelp’) and the degree to which public service providers respond to expressions of citizen voice (‘teeth’). The conceptual framework further distinguishes between two trajectories for ICT-enabled citizen voice: Upwards accountability occurs when users provide feedback directly to decision-makers in real time, allowing policy-makers and program managers to identify and address service delivery problems – but at their discretion. Downwards accountability, in contrast, occurs either through real time user feedback or less immediate forms of collective civic action that publicly call on service providers to become more accountable and depends less exclusively on decision- makers’ discretion about whether or not to act on the information provided. This distinction between the ways in which ICT platforms mediate the relationship between citizens and service providers allows for a precise analytical focus on how different dimensions of such platforms contribute to public sector responsiveness. These cases suggest that while ICT platforms have been relevant in increasing policymakers’ and senior managers’ capacity to respond, most of them have yet to influence their willingness to do so….(More)”

Smart Devolution


New report by Eddie Copeland and Cameron Scott at Policy Exchange: “Elected mayors should be required to set up an Office of Data Analytics comprising of small, expert teams tasked with using public and privately held data to create smarter and more productive cities.

A new paper, Smart Devolution, by leading think tank Policy Exchange says that most cities have vast quantities of data that if accessed and used effectively could help improve public services, optimise transport routes, support the growth of small businesses and even prevent cycling accidents.

The report highlights how every UK city should use the additional powers they receive from Whitehall to replicate New York by employing a small team of data experts to collect and collate information from a range of sources, including councils, emergency services, voluntary organisations, mobile phone networks and payment systems.

The data teams will provide city mayors with a great opportunity to break down the silos that exist between local authorities and public sector bodies when it comes to unlocking information that could save money and improve the standard of living for the public.

Examples of how a better use of data could make our cities smarter include:

  • Preventing cycling accidents: HGVs travelling through city centres should be required to share their GPS data with the city mayor’s Office for Data Analytics. Combining HGV routes with data from cyclists obtained by their mobile phone signals could provide real time information showing the most common routes shared by large lorries and cyclists. City leaders could then put in place evidence based policy responses, for example, prioritising spending on new bike lanes or updating cyclists via an app of the city’s most dangerous routes.
  • Spending smarter: cities could save and residents benefit from the analysis of  anonymised spend and travel information to understand where investment and services are needed based on real consumer decisions. Locating schools, transport links and housing when and where it is needed. This also applies to business investment with data being harnessed to identify fruitful locations….(More)”

Citizen’s Right to the Digital City


New book edited by Marcus Foth, Martin Brynskov, and Timo Ojala “…this book brings together case studies and examples from around the world to discuss the role that urban interfaces, citizen action, and city making play in the quest to create and maintain not only secure and resilient, but productive, sustainable and viable urban environments. The book debates the impact of these trends on theory, policy and practice. The individual chapters are based on blind peer reviewed contributions by leading researchers working at the intersection of the social / cultural, technical / digital, and physical / spatial domains of urbanism scholarship. The book will appeal not only to researchers and students, but also to a vast number of practitioners in the private and public sector interested in accessible content that clearly and rigorously analyses the potential offered by urban interfaces, mobile technology, and location-based services in the context of engaging people with open, smart and participatory urban environments….(More)”

Eyes on the innovation prize


Tim Harford: “In 1737, a self-taught clockmaker from Yorkshire astonished the great scientists of London by solving the most pressing technological problem of the day: how to determine the longitude of a ship at sea. The conventional wisdom was that some kind of astronomical method would be needed. Other inventors suggested crackpot schemes that involved casting magic spells or ringing the world with a circle of outposts that would mark the time with cannon fire.

John Harrison’s solution — simple in principle, fiendishly hard to execute — was to build an accurate clock, one that despite fluctuating temperatures and rolling ocean swells, could show the time at Greenwich while anywhere in the world. Harrison and countless other creative minds were focused on the longitude problem by a £20,000 prize for the person who solved it, several million pounds in today’s money.

Why was the prize necessary? Because ideas are hard to develop and easy to imitate. Harrison’s clocks could, with effort, have been reverse engineered. An astronomical method for finding longitude could have been copied with ease. Inventing something new is for suckers; smart people sit back and rip off the idea later. One way to give non-suckers an incentive to research new ideas, then, is an innovation prize — that is, a substantial cash reward for solving a well-defined problem. (Retrospective awards such as the Nobel Prize are different.)

For decades after Harrison’s triumph, prizes were a well-established approach to the problem of encouraging innovation. Then they fell out of favour, with policymakers instead encouraging innovation with a mix of upfront research grants and patent protection. Now, however, prizes are making a comeback. The most eye-catching examples have been in the private sector: the $1m Netflix prize for improved personalisation of film recommendations or the $10m Ansari X prize for private space flight. Last year Nesta, a UK-based charity for the promotion of innovation, launched a “new longitude prize” of £10m for an improved test for bacterial infections, marking the anniversary of the original prize’s founding in 1714.

But the big money potential is in the public sector. In 2007, several governments (and the Gates Foundation) promised a $1.5bn prize for a vaccine for pneumococcal meningitis. The prize, called an “advanced market commitment”, is structured as a dose-by-dose subsidy rather than one giant cheque. It is being paid out and millions of children have already been vaccinated. Much bigger commitments are possible: before US senator Bernie Sanders began his run for the presidency, he introduced two Senate bills that would have provided almost $100bn a year as medical innovation prizes.

But why are innovation prizes attractive, when the existing system of grants and patents seems to have served us reasonably well so far?…(More)”

New frontiers in social innovation research


Geoff Mulgan: “Nesta has published a new book with Palgrave which contains an introduction by me and many important chapters from leading academics around the world. I hope that many people will read it, and think about it, because it challenges, in a highly constructive way, many of the rather tired assumptions of the London media/political elite of both left and right.

The essay is by Roberto Mangabeira Unger, perhaps the world’s most creative and important contemporary intellectual. He is Professor of Law at Harvard (where he taught Obama); a philosopher and political theorist; author of one of the most interesting recent books on religion; co-author of an equally ground-breaking recent book on theoretical physics; and serves as strategy minister in the Brazilian government.

His argument is that a radically different way of thinking about politics, government and social change is emerging, which has either not been noticed by many political leaders, or misinterpreted. The essence of the argument is that practice is moving faster than theory; that systematic experimentation is a faster way to solve problems than clever authorship of pamphlets, white papers and plans; and that societies have the potential to be far more active agents of their own future than we assume.

The argument has implications for many fields. One is think-tanks. Twenty years ago I set up a think-tank, Demos. At that time the dominant model for policy making was to bring together some clever people in a capital city to write pamphlets, white papers and then laws. In the 1950s to 1970s a primary role was played by professors in universities, or royal commissions. Then it shifted to think-tanks. Sometimes teams within governments played a similar role – and I oversaw several of these, including the Strategy Unit in government. All saw policy as an essentially paper-based process, involving a linear transmission from abstract theories and analyses to practical implementation.

There’s still an important role to be played by think-tanks. But an opposite approach has now become common, and is promoted by Unger. In this approach, practice precedes theory. Experiment in the real world drives the development of new ideas – in business, civil society, and on the edges of the public sector. Learning by doing complements, and often leads analysis. The role of the academics and think-tanks shifts from inventing ideas to making sense of what’s emerging, and generalising it. Policies don’t try to specify every detail but rather set out broad directions and then enable a process of experiment and discovery.

As Unger shows, this approach has profound philosophical roots (reaching back to the 19th century pragmatists and beyond), and profound political implications (it’s almost opposite to the classic Marxist view, later adopted by the neoliberal right, in which intellectuals define solutions in theory which are then translated into practice). It also has profound implications for civil society – which he argues should adopt a maximalist rather than a minimalist view of social innovation.

The Unger approach doesn’t work for everything – for example, constitutional reform. But it is a superior method for improving most of the fields where governments have power – from welfare and health, to education and economic policy, and it has worked well for Nesta – evolving new models of healthcare, working with dozens of governments to redesign business policy, testing out new approaches to education.

The several hundred public sector labs and innovation teams around the world – from Chile to China, south Africa to Denmark – share this ethos too, as do many political leaders. Michael Bloomberg has been an exemplar, confident enough to innovate and experiment constantly in his time as New York Mayor. Won Soon Park in Korea is another…..

Unger’s chapter should be required reading for anyone aspiring to play a role in 21st century politics. You don’t have to agree with what he says. But you do need to work out where you disagree and why….(New Frontiers in Social Innovation Research)

Public Sector Data Management Project


Australian government: “Earlier in 2015, Michael Thawley, Secretary of the Department of the Prime Minister and Cabinet (PM&C), commissioned an in-house study into how public sector data can be better used to achieve efficiencies for government, enable better service delivery and properly be used by the private sector to stimulate economic activity…..

There are four commonly used classifications of data: personal data, research data, open data and security data. Each type of data is used for different purposes and requires a different set of considerations, as the graphic below illustrates. The project focused on how the Australian Public Service manages its research data and open data, while ensuring personal data was kept appropriately secured. Security data was beyond the scope of this project.

4 different types of data and their different purposes

The project found that there are pockets of excellence across the Australian Public Service, with some agencies actively working on projects that focus on a richer analysis of linked data. However, this approach is fragmented and is subject to a number of barriers, both perceived and real. These include cultural and legislative barriers, and a data analytics skills and capability shortage across the Australian Public Service.

To overcome these barriers, the project established a roadmap to make better use of public data, comprising an initial period to build confidence and momentum across the APS, and a longer term set of initiatives to systematise the use, publishing and sharing of public data.

The report is available from the link below: Public Sector Data Management Project

Open Data, Privacy, and Fair Information Principles: Towards a Balancing Framework


Paper by Zuiderveen Borgesius, Frederik J. and van Eechoud, Mireille and Gray, Jonathan: “Open data are held to contribute to a wide variety of social and political goals, including strengthening transparency, public participation and democratic accountability, promoting economic growth and innovation, and enabling greater public sector efficiency and cost savings. However, releasing government data that contain personal information may threaten privacy and related rights and interests. In this paper we ask how these privacy interests can be respected, without unduly hampering benefits from disclosing public sector information. We propose a balancing framework to help public authorities address this question in different contexts. The framework takes into account different levels of privacy risks for different types of data. It also separates decisions about access and re-use, and highlights a range of different disclosure routes. A circumstance catalogue lists factors that might be considered when assessing whether, under which conditions, and how a dataset can be released. While open data remains an important route for the publication of government information, we conclude that it is not the only route, and there must be clear and robust public interest arguments in order to justify the disclosure of personal information as open data….(More)