Open data: Strategies for impact

Curated on Posted on by Stefaan Verhulst
Havey Lewis at Open Government Partnership Blog: “When someone used to talk about “data for good”, chances are they were wondering whether the open data stream they relied on was still going to be available in the future. Similarly, “good with data” meant that experienced data scientists were being sought for a deeply technical project. Both interpretations reflect a state of being rather than of doing: data being around for good; people being good with data.
Important though these considerations are, they miss what should be an obvious and more profound alternative.
Right now, organisations like DataKind™  and Periscopic, and many other entrepreneurs, innovators and established social enterprises that use open data, see things differently. They are using these straplines to shake up the status quo, to demonstrate that data-driven businesses can do well by doing good.
And it’s the confluence of the many national and international open data initiatives, and the growing number of technically able, socially responsible organisations that provide the opportunity for social as well as economic growth. The World Wide Web Foundation now estimates that there are over 370 open data initiatives around the world. Collectively, and through portals such as Quandl and and datacatalogs.org, these initiatives have made a staggering quantity of data available – in excess of eight million data sets. In addition, several successful and data-rich companies are entering into a new spirit of philanthropy – by donating their data for the public good. There’s no doubt that opening up data signals a new willingness by governments and businesses all over the world to engage with their citizens and customers in a new and more transparent way.
The challenge, though, is ensuring that these popular national and international open data initiatives are cohesive and impactful. And that the plans drawn up by public sector bodies to release specific data sets are based on the potential the data has to achieve a beneficial outcome, not – or, at least, not solely – based on the cost or ease of publication. Despite the best of intentions, only a relatively small proportion of open data sets now available has the latent potential to create significant economic or social impact. In our push to open up data and government, it seems that we may have fallen into the trap of believing the ends are the same as the means; that effect is the same as cause…”

Why SayIt is (partly) a statement about the future of Open Data

Curated on Posted on by Stefaan Verhulst

Tom Steinberg from MySociety: “This is where SayIt comes in, as an example of a relatively low-cost approach to making sure that the next generation of government IT systems do produce Open Data.
SayIt is a newly launched open source tool for publishing transcripts of trials, debates, interviews and so on. It publishes them online in a way that matches modern expectations about how stuff should work on the web – responsive, searchable and so on. It’s being built as a Poplus Component, which means it’s part of an international network of groups collaborating on shared technologies. Here’s JK Rowling being interviewed, published via SayIt.
But how does this little tool relate to the business of getting governments to release more Open Data? Well, SayIt isn’t just about publishing data, it’s about making it too – in a few months we’ll be sharing an authoring interface for making new transcripts from whatever source a user has access to.
We hope that having iterated and improved this authoring interface, SayIt can become the tool of choice for public sector transcribers, replacing whatever tool they use today (almost certainly Word). Then, if they use SayIt to make a transcript, instead of Word, then it will produce new, instantly-online Open Data every time they use it….
But we can’t expect the public sector to use a tool like SayIt to make new Open Data unless it is cheaper, better and less burdensome than whatever they’re using now. We can’t – quite simply – expect to sell government procurement officers a new product mainly on the virtues of Open Data.  This means the tough task of persuading government employees that there is a new tool that is head-and-shoulders better than Excel or Word for certain purposes: formidable, familiar products that are much better than their critics like to let on.
So in order for SayIt to replace the current tools used by any current transcriber, it’s going to have to be really, really good. And really trustworthy. And it’s going to have to be well marketed. And that’s why we’ve chosen to build SayIt as an international, open source collaboration – as a Poplus Component. Because we think that without the billions of dollars it takes to compete with Microsoft, our best hope is to develop very narrow tools that do 0.01% of what Word does, but which do that one thing really really well. And our key strategic advantage, other than the trust that comes with Open Source and Open Standards, is the energy of the global civic hacking and government IT reform sector. SayIt is far more likely to succeed if it has ideas and inputs from contributors from around the world.

Regardless of whether or not SayIt ever succeeds in penetrating inside governments, this post is about an idea that such an approach represents. The idea is that people can advance the Open Data agenda not just by lobbying, but also by building and popularising tools that mean that data is born open in the first place. I hope this post will encourage more people to work on such tools, either on your own, or via collaborations like Poplus.”

Enhancing Social Innovation by Rethinking Collaboration, Leadership and Public Governance

Curated on Posted on by Stefaan Verhulst

New paper by Professors Eva Sørensen & Jacob Torfing: “It is widely recognized that public innovation is the intelligent alternative to blind across-the-board-cuts in times of shrinking budgets, and that innovation may help to break policy deadlocks and adjust welfare services to new and changing demands. At the same time, there is growing evidence that multi-actor collaboration in networks, partnerships and interorganizational teams can spur public innovation (Sørensen and Torfing, 2011). The involvement of different public and private actors in public innovation processes improves the understanding of the problem or challenge at hand and brings forth new ideas and proposals. It also ensures that the needs of users, citizens and civil society organizations are taken into account when innovative solutions are selected, tested and implemented.
While a lot of public innovation continues to be driven by particular public employees and managers, there seems to be a significant surge in collaborative forms of innovation that cut across the institutional and organization boundaries within the public sector and involve a plethora of private actors with relevant innovation assets. Indeed, the enhancement of collaborative innovation has be come a key aspiration of many public organizations around the world. However, if we fail to develop a more precise and sophisticated understanding of the concepts of ‘innovation’ and ‘collaboration’, we risk that both terms are reduced to empty and tiresome buzzwords that will not last to the end of the season. Moreover, in reality, collaborative and innovative processes are difficult to trigger and sustain without proper innovation management and a supporting cultural and institutional environment. This insight calls for further reflections on the role of public leadership and management and for a transformation of the entire system of public governing.
Hence, in order to spur collaborative innovation in the public sector, we need to clarify the basic terms of the debate and explore how collaborative innovation can be enhanced by new forms of innovation management and new forms of public governing. To this end, we shall first define the notions of innovation and public innovation and discuss the relation between public innovation and social innovation in order to better understand the purposes of different forms of innovation.
We shall then seek to clarify the notion of collaboration and pinpoint why and how collaboration enhances public innovation. Next, we shall offer some theoretical and practical reflections about how public leaders and managers can advance collaborative innovation. Finally, we shall argue that the enhancement of collaborative forms of social innovation calls for a transformation of the system of public governing that shifts the balance from New Public Management towards New Public Governance.”

E-government and organisational transformation of government: Black box revisited?

Curated on Posted on by Stefaan Verhulst

New paper in Government Information Quarterly: “During the e-government era the role of technology in the transformation of public sector organisations has significantly increased, whereby the relationship between ICT and organisational change in the public sector has become the subject of increasingly intensive research over the last decade. However, an overview of the literature to date indicates that the impacts of e-government on the organisational transformation of administrative structures and processes are still relatively poorly understood and vaguely defined.

The main purpose of the paper is therefore the following: (1) to examine the interdependence of e-government development and organisational transformation in public sector organisations and propose a clearer explanation of ICT’s role as a driving force of organisational transformation in further e-government development; and (2) to specify the main characteristics of organisational transformation in the e-government era through the development of a new framework. This framework describes organisational transformation in two dimensions, i.e. the ‘depth’ and the ‘nature’ of changes, and specifies the key attributes related to the three typical organisational levels.”

Protecting personal data in E-government: A cross-country study

Curated on Posted on by Stefaan Verhulst
Paper by Yuehua Wu in Government Information Quarterly: “This paper presents the findings of a comparative study of laws and policies employed to protect personal data processed in the context of e-government in three countries (the United States, Germany, and China) with rather different approaches. Drawing on governance theory, the paper seeks to document the mechanisms utilized and to understand the factors that shape the governance modes adopted. The cases reveal that national government regulations have not kept pace with technological change and with the current information practices of the public sector. Nonetheless, traditional government regulation remains the major governance mode for the issue under discussion. Self-regulation and code-based regulation serve supplementary roles to traditional government regulation. National context is found to impact the form and level of data protection and the choice of governance modes.”

The GovLab Index: Open Data

Curated on Posted on by Stefaan Verhulst

Please find below the latest installment in The GovLab Index series, inspired by Harper’s Index. “The GovLab Index: Open Data — December 2013” provides an update on our previous Open Data installment, and highlights global trends in Open Data and the release of public sector information. Previous installments include Measuring Impact with Evidence, The Data Universe, Participation and Civic Engagement and Trust in Institutions.
Value and Impact

  • Potential global value of open data estimated by McKinsey: $3 trillion annually
  • Potential yearly value for the United States: $1.1 trillion 
  • Europe: $900 billion
  • Rest of the world: $1.7 trillion
  • How much the value of open data is estimated to grow per year in the European Union: 7% annually
  • Value of releasing UK’s geospatial data as open data: 13 million pounds per year by 2016
  • Estimated worth of business reuse of public sector data in Denmark in 2010: more than €80 million a year
  • Estimated worth of business reuse of public sector data across the European Union in 2010: €27 billion a year
  • Total direct and indirect economic gains from easier public sector information re-use across the whole European Union economy, as of May 2013: €140 billion annually
  • Economic value of publishing data on adult cardiac surgery in the U.K., as of May 2013: £400 million
  • Economic value of time saved for users of live data from the Transport for London apps, as of May 2013: between £15 million and £58 million
  • Estimated increase in GDP in England and Wales in 2008-2009 due to the adoption of geospatial information by local public services providers: +£320m
  • Average decrease in borrowing costs in sovereign bond markets for emerging market economies when implementing transparent practices (measured by accuracy and frequency according to IMF policies, across 23 countries from 1999-2002): 11%
  • Open weather data supports an estimated $1.5 billion in applications in the secondary insurance market – but much greater value comes from accurate weather predictions, which save the U.S. annually more than $30 billion
  • Estimated value of GPS data: $90 billion

Efforts and Involvement

  • Number of U.S. based companies identified by the GovLab that use government data in innovative ways: 500
  • Number of open data initiatives worldwide in 2009: 2
  • Number of open data initiatives worldwide in 2013: over 300
  • Number of countries with open data portals: more than 40
  • Countries who share more information online than the U.S.: 14
  • Number of cities globally that participated in 2013 International Open Data Hackathon Day: 102
  • Number of U.S. cities with Open Data Sites in 2013: 43
  • U.S. states with open data initiatives: 40
  • Membership growth in the Open Government Partnership in two years: from 8 to 59 countries
  • Number of time series indicators (GDP, foreign direct investment, life expectancy, internet users, etc.) in the World Bank Open Data Catalog: over 8,000
  • How many of 77 countries surveyed by the Open Data Barometer have some form of Open Government Data Initiative: over 55%
  • How many OGD initiatives have dedicated resources with senior level political backing: over 25%
  • How many countries are in the Open Data Index: 70
    • How many of the 700 key datasets in the Index are open: 84
  • Number of countries in the Open Data Census: 77
    • How many of the 727 key datasets in the Census are open: 95
  • How many countries surveyed have formal data policies in 2013: 55%
  • Those who have machine-readable data available: 25%
  • Top 5 countries in Open Data rankings: United Kingdom, United States, Sweden, New Zealand, Norway
  • The different levels of Open Data Certificates a data user or publisher can achieve “along the way to world-class open data”: 4 levels, Raw, Pilot, Standard and Expert
  • The number of data ecosystems categories identified by the OECD: 3, data producers, infomediaries, and users

Examining Datasets…
FULL VERSION AT http://thegovlab.org/govlab-index-open-data-updated/
 

Powering European public sector innovation – Towards a new architecture

Curated on Posted on by Stefaan Verhulst

Report of the expert group on public sector innovation: “The European Union faces an unprecedented crisis in economic growth, which has put public services under tremendous financial pressure. Many governments are also faced with long-term issues such as ageing societies, mounting social security and healthcare costs, high youth unemployment and a public service infrastructure that sometimes lags behind the needs of modern citizens and businesses. Under these conditions, innovation in public services is critical for the continued provision of such public services, in both quantity and quality. Public sector innovation can be defined as the process of generating new ideas, and implementing them to create value for society either through new or improved processes or services. The available evidence indicates that innovation in the public sector mostly happens randomly, rather than as a result of deliberate, systematic and strategic efforts. Innovation in the public sector, through strategic change, needs to become more ‘persistent’ and ‘cumulative’, in pursuit of a new and more collaborative governance model. There is a need for a new architecture for public sector innovation. Much can be done in individual Member States, regions and in local government to build capacity to innovate and to steer change processes. Innovation can emerge at all levels and innovation leadership can come from anyone. It is however the conviction of the expert group that the European institutions – including the Council of Ministers, the European Parliament, and the European Commission – can also play significant roles in fostering innovation both at European Union level and in individual Member States”

Building tech-powered public services

Curated on Posted on by Stefaan Verhulst
New publication by Sarah Bickerstaffe from IPPR (UK): “Given the rapid pace of technological change and take-up by the public, it is a question of when not if public services become ‘tech-powered’. This new paper asks how we can ensure that innovations are successfully introduced and deployed.
Can technology improve the experience of people using public services, or does it simply mean job losses and a depersonalised offer to users?
Could tech-powered public services be an affordable, sustainable solution to some of the challenges of these times of austerity?
This report looks at 20 case studies of digital innovation in public services, using these examples to explore the impact of new and disruptive technologies. It considers how tech-powered public services can be delivered, focusing on the area of health and social care in particular.
We identify three key benefits of increasing the role of technology in public services: saving time, boosting user participation, and encouraging users to take responsibility for their own wellbeing.
In terms of how to successfully implement technological innovations in public services, five particular lessons stood out clearly and consistently:

  1. User-based iterative design is critical to delivering a product that solves real-world problems. It builds trust and ensures the technology works in the context in which it will be used.
  2. Public sector expertise is essential in order for a project to make the connections necessary to initial development and early funding.
  3. Access to seed and bridge funding is necessary to get projects off the ground and allow them to scale up.
  4. Strong leadership from within the public sector is crucial to overcoming the resistance that practitioners and managers often show initially.
  5. A strong business case that sets out the quality improvements and cost savings that the innovation can deliver is important to get attention and interest from public services.

The seven headline case studies in this report are:

  • Patchwork creates an elegant solution to join up professionals working with troubled families, in an effort to ensure that frontline support is truly coordinated.
  • Casserole Club links people who like cooking with their neighbours who are in need of a hot meal, employing the simplest possible technology to grow social connections.
  • ADL Smartcare uses a facilitated assessment tool to make professional expertise accessible to staff and service users without years of training, meaning they can carry out assessments together, engaging people in their own care and freeing up occupational therapists to focus where they are needed.
  • Mental Elf makes leading research in mental health freely available via social media, providing accessible summaries to practitioners and patients who would not otherwise have the time or ability to read journal articles, which are often hidden behind a paywall.
  • Patient Opinion provides an online platform for people to give feedback on the care they have received and for healthcare professionals and providers to respond, disrupting the typical complaints process and empowering patients and their families.
  • The Digital Pen and form system has saved the pilot hospital trust three minutes per patient by avoiding the need for manual data entry, freeing up clinical and administrative staff for other tasks.
  • Woodland Wiggle allows children in hospital to enter a magical woodland world through a giant TV screen, where they can have fun, socialise, and do their physiotherapy.”

Map of Government Innovation Labs

Curated on Posted on by Stefaan Verhulst

New publication by Parsons DESIS Lab: “There is a growing perception that the state’s ability to provide various forms of public service can be enhanced through public-private partnerships, the use of new technologies, as well as various strategies for increased public participation. Such new approaches to provide better services for individuals and communities require breaking the established routines and traditional structures of government, and rethinking the opposition between government bureaucracies and community actors. The good news is that new kinds of collaboration are emerging. Such partnerships are characterized by horizontal practices such as co-governance, co-design, or co-production where citizens, experts, and governments work closely, together, to provide better public services. In the United States and across the world we can observe efforts to promote radical innovations in the public sector followed by the creation of different types of “authorizing environments” that foster these experiments….
GovLabsConstellation

…A Government Innovation Lab is a specific type of Public Innovation Place characterized by a direct connection with the public sector and created to tackle complex challenges that more traditional governmental structures seek to resolve. Government Innovation Labs experiment with and propose innovative public services and policies, while at the same time, try to reform and change the way government operates.”

Government's Crowdsourcing Revolution

Curated on Posted on by Stefaan Verhulst

John M. Kamensky  in Governing: “In a recent report for the IBM Center for the Business of Government, Brabham says that an important distinction between crowdsourcing and other forms of online participation is that crowdsourcing “entails a mix of top-down, traditional, hierarchical process and a bottom-up, open process involving an online community.”
Crowdsourcing in the public sector can be done within government, among employees as a way to surface ideas — such as the New York City government’s “Simplicity” initiative — or it can be done by nonprofit groups in ways that influence government operations. For example, a transportation advocacy group in New York City has created a site where citizens can report “near miss” accidents, which are then mapped to determine patterns. The idea is that, while the city government already maps accidents that have happened, hazardous traffic zones can be detected and resolved faster by mapping near-misses without waiting for a large number of actual accidents.
Brabham offers a strategic view of crowdsourcing and when it is useful to address public problems. His report also identifies four specific approaches, describing which is most useful for a given category of problem:
• Knowledge discovery and management. This approach is best for information-gathering and cataloguing problems through an online community, such as the reporting of earth tremors or potholes to a central source. This approach could also be used to report conditions of parks or hiking trails or for cataloging public art projects as have been done in several cities across the country.
• Distributed human-intelligence tasking: This approach is most useful when human intelligence is more effective than computer analysis. It involves distributing “micro-tasks” that require human intelligence to solve, such as transcribing handwritten historical documents into electronic files. For example, when the handwritten 1940 census records were publicly released in 2012, the National Archives catalyzed the electronic tagging of more than 130 million records so they could be searchable online. More than 150,000 people volunteered.
• Broadcast search: This approach is most useful when an agency is attempting to find creative solutions to problems. It involves broadcasting a problem-solving challenge widely on the Internet and offering an award for the best solution. NASA, for example, offered a prize for an algorithm to predict solar flares. The federal government sponsors a contest and awards Web platform, Challenge.gov, that various federal agencies can use to post their challenges. To date, hundreds of diverse challenges have been posted, with thousands of people proposing solutions.
• Peer-vetted creative production: This approach is most useful when an agency is looking for innovative ideas that must meet a test of taste or market support. It involves an online community that both proposes possible solutions and is empowered to collectively choose among them. For example, the Utah Transit Authority sponsored the Next Stop Design project, allowing citizens to design and vote on an ideal bus-stop shelter. Nearly 3,200 people participated, submitting 260 high-quality architectural renderings, and there were more than 10,000 votes leading to a final selection….”